Premium channels not working every 2nd day of being fixed from the time before

every night my premium channels go out. I have been calling every 2 days for this they always reset my box then every thing is fine. They say it is fixed and it is not. Now I get an error when trying to access support chat. I get an unauthorized error. The two hour window to reset the box never works. This has been going on for 4 weeks now.

bchavou wrote:
every night my premium channels go out. I have been calling every 2 days for this they always reset my box then every thing is fine. They say it is fixed and it is not. Now I get an error when trying to access support chat. I get an unauthorized error. The two hour window to reset the box never works. This has been going on for 4 weeks now.
I apologize for the trouble you are having with this. I was able to see some signal issues that would require a tech to fix and see that we already have one scheduled. If you run into any issues with this, please send me a private message with extra details. -FC

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<?xml version="1.0" encoding="utf-8"?>
<ServiceDefinition name="EmacCloudService" xmlns="http://schemas.microsoft.com/ServiceHosting/2008/10/ServiceDefinition" schemaVersion="2014-01.2.3">
<WorkerRole name="TcpListenerWorkerRole" vmsize="Small">
<Imports>
<Import moduleName="Diagnostics" />
<Import moduleName="RemoteAccess" />
<Import moduleName="RemoteForwarder" />
</Imports>
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<InputEndpoint name="Endpoint1" protocol="tcp" port="10100" />
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</WorkerRole>
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namespace TcpListenerWorkerRole
using System;
using System.Net;
using Microsoft.WindowsAzure.ServiceRuntime;
using System.Net.Sockets;
using System.Text;
using Roche.Emac.Infrastructure;
using System.IO;
using System.Threading.Tasks;
using Microsoft.WindowsAzure.Diagnostics;
using System.Linq;
public class WorkerRole : RoleEntryPoint
public override void Run()
// This is a sample worker implementation. Replace with your logic.
LoggingProvider.Logger.Info("TcpListenerWorkerRole entry point called");
TcpListener listener = null;
try
listener = new TcpListener(RoleEnvironment.CurrentRoleInstance.InstanceEndpoints["Endpoint1"].IPEndpoint);
listener.ExclusiveAddressUse = false;
listener.Start();
LoggingProvider.Logger.Info(string.Format("TcpListener started at '{0}:{1}'", RoleEnvironment.CurrentRoleInstance.InstanceEndpoints["Endpoint1"].IPEndpoint.Address, RoleEnvironment.CurrentRoleInstance.InstanceEndpoints["Endpoint1"].IPEndpoint.Port));
catch (SocketException ex)
LoggingProvider.Logger.Exception("Unexpected exception while creating the TcpListener", ex);
return;
while (true)
Task.Run(async () =>
TcpClient client = await listener.AcceptTcpClientAsync();
LoggingProvider.Logger.Info(string.Format("Client connected. Address='{0}'", client.Client.RemoteEndPoint.ToString()));
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StreamReader reader = new StreamReader(networkStream);
StreamWriter writer = new StreamWriter(networkStream);
writer.AutoFlush = true;
string input = string.Empty;
while (true)
try
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try
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LoggingProvider.Logger.Exception("Unexpected exception while writting the response", e);
client.Close();
break;
catch (Exception ex)
LoggingProvider.Logger.Exception("Unexpected exception while Reading the request", ex);
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break;
}).Wait();
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// Set the maximum number of concurrent connections
ServicePointManager.DefaultConnectionLimit = 12;
DiagnosticMonitor.Start("Microsoft.WindowsAzure.Plugins.Diagnostics.ConnectionString");
RoleEnvironment.Changing += RoleEnvironment_Changing;
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LoggingProvider.Logger.Info("RoleEnvironment is changing....");
if (e.Changes.Any(change => change is RoleEnvironmentConfigurationSettingChange))
// Set e.Cancel to true to restart this role instance
e.Cancel = true;
As you can see, nothing special is being done. I've used the RoleEnvironment.CurrentRoleInstance.InstanceEndpoints to retrieve the current IPEndpoint.
Running the Cloud Service in the Windows Azure Compute Emulator everything works fine, but when I deploy it in Azure, then I receive the following Exception:
2014-08-06 14:55:23,816 [Role Start Thread] INFO EMAC Log - TcpListenerWorkerRole entry point called
2014-08-06 14:55:24,145 [Role Start Thread] INFO EMAC Log - TcpListener started at '100.74.10.55:10100'
2014-08-06 15:06:19,375 [9] INFO EMAC Log - Client connected. Address='196.3.50.254:51934'
2014-08-06 15:06:19,375 [9] INFO EMAC Log - Buffer size: 65536
2014-08-06 15:06:45,491 [9] FATAL EMAC Log - Unexpected exception while Reading the request
System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.IO.StreamReader.ReadBuffer(Char[] userBuffer, Int32 userOffset, Int32 desiredChars, Boolean& readToUserBuffer)
at System.IO.StreamReader.Read(Char[] buffer, Int32 index, Int32 count)
at TcpListenerWorkerRole.WorkerRole.<>c__DisplayClass0.<<Run>b__2>d__0.MoveNext() in C:\Work\Own projects\EMAC\AzureCloudEmac\TcpListenerWorkerRole\WorkerRole.cs:line 60
I've already tried to configure an internal port in the ServiceDefinition.csdef file, but I get the same exception there.
As you can see, the client can connect to the service (the log shows the message: Client connected with the address) but when it tries to read the bytes from the stream, it throws the exception.
For me it seems like Azure is preventing the retrieval of the message. I've tried to disable the Firewall in the VM in Azure and the same continues happening.
I'm using Windows Azure SDK 2.3
Any help will be very very welcome!
Thanks in advance!
Javier
En caso de que la respuesta te sirva, porfavor, márcala como válida
Muchas gracias y suerte!
Javier Jiménez Roda
Blog: http://jimenezroda.wordpress.com

hi Javier,
I changed your code like this:
private AutoResetEvent connectionWaitHandle = new AutoResetEvent(false);
public override void Run()
TcpListener listener = null;
try
listener = new TcpListener(
RoleEnvironment.CurrentRoleInstance.InstanceEndpoints["Endpoint"].IPEndpoint);
listener.ExclusiveAddressUse = false;
listener.Start();
catch (SocketException se)
return;
while (true)
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connectionWaitHandle.WaitOne();
The HandleAsync method is your "While (true)" code:
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TcpListener listener = (TcpListener)result.AsyncState;
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connectionWaitHandle.Set();
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StreamReader reader = new StreamReader(netStream);
StreamWriter writer = new StreamWriter(netStream);
writer.AutoFlush = true;
string input = string.Empty;
try
char[] receivedChars = new char[client.ReceiveBufferSize];
// LoggingProvider.Logger.Info("Buffer size: " + client.ReceiveBufferSize);
int readedChars = reader.Read(receivedChars, 0, client.ReceiveBufferSize);
char[] validChars = new char[readedChars];
Array.ConstrainedCopy(receivedChars, 0, validChars, 0, readedChars);
input = new string(validChars);
// LoggingProvider.Logger.Info("This is what the host sent to you: " + input + ". Readed chars=" + readedChars);
try
string orderResultFormat = Encoding.ASCII.GetString(Encoding.ASCII.GetBytes("\xB")) + @"MSH|^~\&|Instrument|Laboratory|LIS|LIS Facility|20120427123212+0100||ORL^O34^ORL_O34| 11|P|2.5.1||||||UNICODE UTF-8|||LAB-28^IHE" + Environment.NewLine + "MSA|AA|10" + Environment.NewLine + @"PID|||patientId||""""||19700101|M" + Environment.NewLine + "SPM|1|sampleId&ROCHE||ORH^^HL70487|||||||P^^HL70369" + Environment.NewLine + "SAC|||sampleId" + Environment.NewLine + "ORC|OK|orderId|||SC||||20120427123212" + Encoding.ASCII.GetString(Encoding.ASCII.GetBytes("\x1c\x0d"));
writer.Write(orderResultFormat);
catch (Exception e)
// LoggingProvider.Logger.Exception("Unexpected exception while writting the response", e);
client.Close();
catch (Exception ex)
//LoggingProvider.Logger.Exception("Unexpected exception while Reading the request", ex);
client.Close();
Please try it. For this error message, I suggest you could refer to this thread (http://stackoverflow.com/questions/6173763/using-windows-azure-to-use-as-a-tcp-server
) and this post (http://stackoverflow.com/a/5420788).
Regards,
Will
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