Presenter error after pressing video record. Third attempt to receive help from customer support.

I open powerpoint, press adobe presenter in the ribbon, press the video record option, camera aperas to be working fine, I press record, and then the system crashes. "Application encountered an internal error. If the problem persists, please report on product support forums of contact the support team." Presentation/Audio recording works fine. Video recording works fine with other software. I'm using a Dell Optiplex 990, 64bit operating windows 7 system. I record with the built-in camera on the DELL U2212HM monitor. Drivers are up to date. I sent in error reports (two times; a third time following this post) over the previous 2 months and have heard nothing back from customer support.

Hello,
Welcome to Adobe Support.
Do you have External Graphics Card ?
Make sure you have the latest Graphics Drivers (http://www.dell.com/support/drivers/us/en/19/Product/optiplex-990)
Did you try recroding wth Adobe Presenter 8 with a different user account on your computer ?
Thanks,
Vikram

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