Pretty Much Dead Connection :(
Hey guys I'll make this quick! Been on BT adsl (3-7mb) for years now and never a problem until a few days ago! The connection has pretty much gone dead, cant use wifi as the connection is so weak, stupidly slow download speeds (30kbps) blah blah blah. I posted this image on another forum and was told it looks VERY bad and is probably noise on the line?!
[img]http://s18.postimage.org/5wh3cp1e1/Untitled1.jpg[/img]
Phoned customer support and as usual they were no help at all so really hope you guys can help me as this the last place I think I can look for help
Thanks.
Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Battery pretty much dead after 1 year...
I've had my powerbook for a little over a year and now my battery appears to be already dead. I usually keep it plugged into AC but recently I found that my battery life is about 10 minutes now. I used to get a good couple hours out of it in the past but not now.
Battery Information:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 614
Remaining Capacity (mAh): 613
Amperage (mA): 0
Voltage (mV): 12518
Cycle Count: 322
My question is, is this normal for batteries after barely even a year? I purchased the extended apple care protection for the next two years but they are telling me that I have to foot the bill for this one, 98 bucks! And....the new battery will only come with a 90 day warranty so if my battery goes dead again after 90 days, it's coming out of my pocket again.
What's the deal with these batteries! Anyone know the policy on replacing batteries? I've noticed on these forums that some people get their batteries replaced by apple. What's the time frame for getting ur battery replaced for free by APP? even if you've purchased the 2 yr extension plan?
t
15 in./ G4/ 1.5G Mac OS X (10.4.4)<When calling apple care I specifically asked him whether it was better to leave the laptop plugged in or run it off the battery. He said plugged in with no hesitation.>
I don't know how Apple trains their Tech support personnel, but it seems that there should be some sort of product knowledge training for these people. When in times past, I have called AppleCare, I have gotten knowledgeable representatives and at other times, I question the knowledge a tech supp rep has. It seems hit and miss for me.
According to Apple's own website: http://www.apple.com/batteries/notebooks.html, quoted "Standard Maintenance
For proper maintenance of a lithium-based battery, it’s important to keep the electrons in it moving occasionally. Apple does not recommend leaving your portable plugged in all the time. An ideal use would be a commuter who uses her iBook on the train, then plugs it in at the office to charge. This keeps the battery juices flowing. If on the other hand, you use a desktop computer at work, and save a notebook for infrequent travel, Apple recommends charging and discharging its battery at least once per month. "
With that being said and quoted, it may behoove Apple to require their tech support reps to attend Product Knowledge courses every now and then so they will be handily able to answer our questions.
In terms of Apple recommending charging and discharging the battery at least once per month, don't take to heart that they mean all the way to the sleep state, or below 10%. That will definitely wear your battery out quicker than you would probably want. In my normal use, I usually only allow my computer to discharge to no lower than 15% before I plug it in again, if I can remedy that, or if I have available a power outlet to plug into. If I do discharge below that, I just save my work and just shut down my machine until I can plug in again.
If storing a battery for any length of time, never place it in a freezer. In a refrigerator is fine, with the battery discharge to 40-50% of full capacity. I know this is probably more information than you care to want to know, but I thought about it some more, and I couldn't control the flow of my rambling and typing. LOL.
Dale -
My ipod is pretty much dead and wont turn on what do i do?
I am trying to get it to work. It has been off for about 2 hours now i already have charged it to please respond
thanks,
bummed in the sunDoes it do anything at all? Try connecting it to the computer. If not, hold down the power and home buttons for 10 sec, let go of the power button and carry on holding the home button for 15 sec. Let go and connect to the computer.
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What are my options considering my phone is pretty much dead?
So today I was carrying my MacBook and my iPhone through my bathroom while txting at the same time. A little slip of the hand and next thing I know my iPhone is in the toilette and I am scrambling to get it out. A few hours later and my phone has gone from originally just not having sound coming from the external speakers to being completely unfunctional. My contract doesn't end until early February, and considering they won't just give me another iPhone 3G, what are my options as far as having to buy a new phone? Would I keep the same contract (I don't want to be locked in for another 2 years with the 3G)? Should I look into going ahead and upgrading to the new iPhone 4? If so, what would I have to pay as far as a termination fee is concerned?
I know its a lot of questions, but any help is appreciated.
ThanksMy iPhone 3G was "damaged" (result = the wifi stopped working) and out of warranty. When I went to the Apple store, they said they had a "hardware replacement program" and it would cost me 229$. That was only a month ago, so I am waiting to see what happens here(Canada) in terms of the 4. Perhaps, there is something similar in your area.
Message was edited by: Thomas McPhee1 -
last night I was downloading something for church (I am new to Mac notebooks it's the first one I've ever owned and I've owned it since March 2014). I have never had a problem ever with this computer that's one reason I love it. So after I was downloading this thing it sent me somewhere and to download my file so I had download my file well I don't think it downloaded the file I wanted because I never saw that file ever again I've tried everything to figure out what's going on because now my Internet is pretty much crashed it says that there is no Internet connection I have pop-ups that want to stop me using my Internet and says it's unavailable then last night when I was on a site I have all these things at the top and at the bottom that show me other prices for things and I can't figure out how to get those off I go to their website for removal and there is no removal for Mac. Google is my search engine it will not let me put in Google when I go to type for google it throws me on Yahoo no matter what Yahoo has pretty much taken over my Internet and I don't know what to do it it's a mess. Can someone please help me I am definitely not Mav Savy.
Thanks a bunchHelpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
my iphone just doesnt charge it gets too hot nd says it needs to cool down it doesnt connect to wifi also doest keep a long charge doesnt download apps pretty much doesnt work
So bring it to Apple for evaluation. Can you not figure that out by yourself?
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I had the galaxy 3 with no wifi issues. I recently obtained the droid maxx. it says that I am connected but over the past two months I've gone over data! I have two lines , we checked the numbers in "my verizon" and it pretty much validated our suspicions! it's this phone. Is there something I should check? It says connected to wifi, wifi is fine.....confused.
Kimberly1966 we'll solve this mystery and put an end to the overage! Do you disable data when connected to Wi Fi? If not, I would recommend doing so to prevent accidental usage by http://vz.to/V4epNo
AshleyS_VZW
Follow us on Twitter @VZWSupport -
Have an iphone 4 all of a sudden turned off and wont turn on, tried holding buttons, connecting it to pc to restore it, is there any other way i have pretty much tried everything, what do I do
Hi Sian.riches,
Welcome to the Apple Support Communities!
I know it can be both concerning and frustrating if your iPhone will not turn on as expected. I also know your have done some great troubleshooting already. I would suggest reading over the attached article and trying the troubleshooting steps provided to ensure everything has been done.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Have a great day,
Joe -
My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me
I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
Thanks,
Nathan. -
K, well it says that there is a 3194 error everytime i try to update my iphone on itunes or restore it. I have tried pretty much all the things on the list from here and it is still not working. When I try to update my itunes it says i have a update but then after it tells me to update my phone to iOS 5.1.1 and then here comes the 3194 error again. Please somebody help
to doublecheck you tried everything error 3194 http://support.apple.com/kb/TS3694#error3194
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In the last few days, it seems that my computer has all of a sudden caught a virus. I have never had that happened to a computer, but I have surely heard about it. I can't think of any other reason it is behaving like this. I know that Macs have been pretty much impervious to viruses, but that was before they were the majority of users.
Anyway, what is happening is, my computer keeps crashing whenever I try to open a program, app, document, folder, file, etc. I tried to boot from Drive Genius to establish the problem, but Drive Genius crashed too. I know the last ditch effort (after cleaning and maintenance of disc verification and permissions and repairs, is to reboot from the system disc.
Before I go there I was hoping someone in the community would have a suggestion to help me avoid that ultimate last resort. The tech support guy at Drive Genius told me that probably would have to be the way to go (as in reboot) and if that doesn't clear it up, it's repair time.
Thank you for your consideration in advance;
Lorain RIn the last few days, it seems that my computer has all of a sudden caught a virus.
As others have pointed out, this isn't malware. That should not be your first (or even fifty-first) thought when your Mac starts misbehaving. For more on this topic, see my Mac Malware Guide.
I know the last ditch effort (after cleaning and maintenance of disc verification and permissions and repairs, is to reboot from the system disc.
You mention "cleaning and maintenance." Have you been running utilities claiming to do those things? If so, you may be the victim of an overly-zealous cleaning job, which has removed important files and damaged your system.
If I'm understanding correctly, you're unable to open any applications at all... is that right? Do you have any backups? If you don't have backups, you're in a sticky situation, as it will be difficult to make backups in your current state, but you shouldn't try any kind of repairs without them. (Actually, you shouldn't do anything with your computer without backups, but this is especially important when something is going badly wrong.)
If you have backups, reboot from your Snow Leopard install disc. From there, first, repair the hard drive with Disk Utility. Once that is done, assuming repairs were successful, reinstall the system. You can simply reinstall it on top of your current system, and it will replace any damaged or lost system files with new copies. (You'll also need to update the system via Software Update after reinstalling.)
If you don't have backups, or if Disk Utility can't repair damage, or if the problem continues even after a reinstall, post back with those details. -
2nd generation ipod touch is pretty much no good anymore? It is not able to upgrade to iOS5.1 and so will not work with many Apps in the iTunes store? Is there a way to find out if the App will work before you download?
Look to the app developer to provide that information when browsing the iTunes Store.
The iPod Touch still works, so what's your problem with it? It still works with older apps, it still does what it's intended to do.
If you aren't happy then sell it and buy a new one. -
I've pretty much confirmed that the interactivity between Word/Acrobat Mac vs. Word/Acrobat PC is completely hosed in certain situations...Please tell me I am wrong!
Situation: two workgroups need to work with each other sharing and editing word and pdf files for complex documents containing a TOC, list of figures, etc.
Problems reproducible on many machine types and configs:
1. WORD FILES: TOCs do not retain hot links within a doc that has been touched by a mac, and then re-saved as a PDF with the intent to have a linked TOC with chapter heads.
2. PDF FILES: that have been touched by a mac, for example to edit the document properties, will loose all TOC function as in problem #1 above.
In short, this rots for mac users who have to share/edit these files with PC brethren.
The only solution that I found for mac users is this:
Do your thing in Word 2008. Then have a PC version of Word and PC version of acrobat installed on a virtual drive like Parallels or VMWare, etc. Delete your TOC using MS Word for Windows, reinsert a new one, and then use the PC distiller installed into word by Acrobat Professional to create a new PDF that will be cross-platform functional.
I had a meeting with the Mac users to explain this work around and they looked at me like I was crazy, and they pretty much said go pound sand, we don't care if the TOCs are linked or not.
Well, I may be exaggerating there a bit, but NO ONE was happy with this solution, including myself. Our BIG question is "Is anyone going to fix this problem in the shortterm?!?" And it's Microsoft and Adobe both that seem to have some responsibility here...with an emphasis on Adobe, as it's clearly not just an MS isssue, as you can totally destroy a working TOC in a PDF file by just editing the file properties on a mac. Arg...
I also find it frustrating that Adobe does not have a forum for cross-platform specific issues, which to me seems consipiritory. Ha!
Message was edited by: hero jig~graffiti wrote:
PjonesCET wrote:I have word from people that know from Microsoft support, Say Adobe is talking hot air.
Sure you do Phil.
I follow the Microsoft office Mac. Word forum and excel Forum as much or, more so even than the Forums here.
And All the experts say its a smoke screen.
You can go and look at bio of all the people by MS to answer questions and what their field of Expertise. Most have impressive credentials in their field. Many write professionally Documents, books and other such. -
Firefox much slower connecting to all web sites than Internet Explorer. Why?
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A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
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I updated to iOS 6 yesterday and since then I have lost all sound of my iTunes and films and stuff. There is no volume control available. It did work earlier for a brief time but stopped again. I have tried restarting, resetting and pretty much everything I can to resolve this but to no avail. Does any key have any ideas or have apple bugger up us iPhone 4S users? Please help its annoying me as I use iTunes a lot. Also I get no unlock sound or key clicks.
Try a hard reset.....
Press and hold the Wake / Sleep button and the Home button at the same time, keep them both pressed until the Apple Logo appears.
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