Preview freezing when viewing large PDF

Since updating to Yosemite, I have found that when I open a large (book-sized) PDF using Preview, a couple of odd things happen. First, the book opens to the very last page, instead of the first. Then, when I try to scroll back (using any method — I've tried them all) through the book, action inside the app immediately freezes. However, it does not CRASH to the extent that a notification is generated that may be sent to Apple, so I have no reason to believe that Apple is aware of this issue. (Preview isn't even one of the Apple Software application options here in the help center or the public forums.)
A) Has anyone else experienced this? Have you found a solution?
B) Is there a way to communicate with Apple to tell them about these things if a notification is not created by the OS itself?
Thanks.

Same problem--on my mid 2011 MBP but NOT my mid 2010 iMac. It seems like Preview tries to open ALL PDFs--thousands of pages--and gets the spinning beachball. Force Quit shows that it is not responding. I've tried deleting preference files (com.apple.preview), but no luck. The problem has highlighted how much I actually use preview--and left me pretty annoyed!

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Adobe Acrobat Standard/Pro freezing when opening large PDF documents

Ok, I have a tough one. Adobe Acrobat X Standard/Pro keeps freezing when opening large documents that exceed approx. 50 pages. These PDF documents contain large images and graphs for mining purposes, but no links. The issue impacts multiple users on multiple laptops/desktops. We have tried the following:
- Uninstalling/re-installing Adobe Acrobat
- Disabling Enhanced Security in Acrobat Preferences
- Resetting local user profiles
- Changing Reading Preferences to view current visible pages only
- Installing Adobe Acrobat XI
This issue has only occurred after upgrading users to a Windows 7 Enterprise 64bit Operating System.
The only possible solution I have managed to find is changing a registry key that permanently disables the Enhanced Security options in Acrobat. This solution however, only worked on brand new user profiles. Resetting user profiles throughout our entire company is not something we are even going to consider.
If anyone would like more information that I have missed, please feel free to ask.

Another possibility to check is the free space in the TEMP folder. I believe Acrobat uses the TEMP folder for temporary storage. You might even consider increasing the size of the TEMP folder. At least this is something else to check.

HT2506 What is the default font preview uses when viewing a PDF?

I am annotating text in a pdf but I can't seem to match the font that preview is using. Any ideas?
Thanks.

It uses the fonts that are in the PDF...the ones that were used in the document that the PDF was created from.

Preview crashes when viewing (clicking) large pdfs

I have a problem viewing large pdfs in Preview (and any other PDF-reader. Same problem with Skim, Adobe Reader, PDFpen). The problem comes when I first click inside of the pdf, to select text for example. If I'm just viewing the pdf passively it scrolls smoothly, but as soon as I click inside of the pdf the app freezes, becomes unresponsive, and I have to force quit. When this freezing happens, Preview uses >2 gb of RAM.
The freezing when clicking inside of the pdf happens in small pdfs also, but only for 1-5 seconds and only the first time I click in it. When I have clicked/selected text for the first time in any pdf that is not too large, the clicks after that are completely smooth.
I have tried repaired disk permissions and deleting the com.apple.Preview.LSSharedFileList.plist etc. in my Library/Preferences folder.

Same problem--on my mid 2011 MBP but NOT my mid 2010 iMac. It seems like Preview tries to open ALL PDFs--thousands of pages--and gets the spinning beachball. Force Quit shows that it is not responding. I've tried deleting preference files (com.apple.preview), but no luck. The problem has highlighted how much I actually use preview--and left me pretty annoyed!

Mavericks 10.9.1. Freezes or trackpad becomes slow and unresponsive when viewing downloaded PDF files in Preview.Help!

The earlier post was my first attempt at posting and had some typos. Repeated with typos corrected.
I have a Macbook Pro Retina 13" Late 2013 with preinstalled Mavericks.I now have the 10.9.1 update. Almost from the time of purchase in Nov '13, I have been experiencing freezes and slow & unresponsive trackpad. I have more or less narrowed this symptom as happening when viewing downloaded PDF files. The only option is to force eject, if available or shut down. I spoke to Support as I thought it was a RAM issue and they told me that in Mavericks RAM showing almost full was normal as it uses RAM differently. They took me through some resets and cleaning up which has helped a little but freezing stll happens. This never happened with my Macbook AIr running Lion. Any suggestions?
Shankar9
Macbook Pro Retina 13" Late '13-Mavericks 10.9.1
Macbook Air 13" Mid '11-Lion
Macbook Aluminium 13" Late '08-Snow Leopard

So a PDF file that you can view in Preview on your MBA causes your new MBP to lock up and/or slow down. Is this right? Also you say more or less narrowed down to PDFs with Preview but does the computer exhibit this behavior with other programs and if so under what conditions? And how much free hard drive space do you have?
Viewing memory use in Mavericks is different than with previous versions of the OS. Today it looks like we need to pay attention to what Apple calls Memory Pressure which is gauged by the bar graph in Activity Monitor and to the Virtual Memory being used. When the memory pressure graph bar gets too high it turns red and that's bad news. Looking at how much memory is being used doesn't help - I have a 16GB computer and with almost nothing running it still shows something like 15.79GB used but the memory pressure graph is just a think green line. So unless you see the memory pressure bar turning red lets not worry about memory usage at the moment.
If among the things AppleCare had you do was reinstall Mavericks then I recommend a trip to the Apple store - and take a problem PDF file with you to demonstrate.

Mail freezes when updating large RSS feed boxes

This is something I encountered and how I have formulated a work around. I have discovered that Mail will freeze when updating large RSS feed boxes.
A little history. After discovery RSS and how they work, I began building a collection of feeds. They included feeds from many major news providers. Over the years, the number articles form some of these sources went into the thousands.
As my database of articles grew, I encountered more severe and more frequent freezes of the application Mail. I began to take the computer off-line in order to work in these files. But inevitably, a situation would arise that would lead to the Mail application freezing.
Isolation of the issue with Mail and to the RSS boxes within Mail. The freeze would not occur when RSS feeds boxes where collapsed. Also, the freeze only affected the Mail application. Mac OS was not affected and I was able to alway close Mail from with in the Force Quit menu. Also, the Force Quit menu affirmed that Mail was indeed frozen by listing it as also "not responding."
Work around. To resolve this issue, I first choose to remove the number of RSS feed that I had subscribed to but used very infrequently. Second, I choose to delete old feeds from "never" to "every two weeks" from within the Mail preference menu (RSS sub-menu).
I think it took a while for Mail to fully delete messages older than two weeks. In fact, when I began deleting whole feeds, it took some time for those feeds to be removed from my mail box tree. Within the Activity Monitor application, I could see that a lot of disk use was occurring, even though the OS was allowing me to continue to use Mail and other applications.
To assist this process, I took my computer off-line and stepped away from it. Upon my return, the disk use was down to normal, the number of article in many RSS boxes where greatly reduced, and my disk had recovered over a GB of space. Also, Mail seems to be behaving properly, with smooth and quick performance.
If you found this article, I hope the information provided has been helpful! After a quick search in to previous posts, an entirely similar post was not found. However, others are finding the Mail application will freeze, but not necessary for the same reason.

Since I don't want to download any attachments from RSS feeds in Mail.app, is there any way to turn off the attachment download once and for all? I also get the beach ball for minutes when an item has a big attachment, and I fear my HD is cluttered with files I don't use.

The scroll function on my mousepad is disabled when viewing a pdf file in firefox version 5.0. The scroll works on the pdf, but not on the other tabs. When the pdf is closed, the scroll function returns to normal. Any ideas?!

The scroll function on my mousepad is disabled when viewing a pdf file in firefox version 5.0. The scroll works on the pdf, but not on the other tabs. When the pdf is closed, the scroll function returns to normal. Any ideas?!

Hey thanx for the help, it worked like a charm.
I think firefox changed the application lay out, as I used to be able to choose my PDF opener from the list at " Adobe Acrobat Forms Document' where I could choose Nitro-PDF reader, but it has now moved all the way to the bottom like you suggested to the obvious place of "Portable Document Format" section.
If someone didn't tell me , I wouldn't have scrolled all the way down to be able to find it... it really should be with all its cousins up the top...
Cheers again..

Does anybody know why type might render strangely when viewing a PDF in Chrome, Firefox and IE?

Does anybody know why type might render strangely when viewing a PDF in Chrome, Firefox and IE?
I have a client who I create a report for every year. This year there seems to be a problem with the PDFs that I have exported when they are viewed in various web browsers. To elaborate, the type is rendering inconsistently – in Chrome the weight of the type is inconsistent (ranging from light to something more heavy) and in IE the type appears more condensed, and the x-height is variable.
To my knowledge Chrome, Firefox and IE are all affected in one way or another. The problem does not occur in Safari.
We always use Helvetica Neue and have never had problems like this before. I am using the same version of Helvetica Neue as I always use, but even when I change the font to Helvetica the problem still persists.
On a deadline so would appreciate some support here. Box of beer to the person who can provide me with a working solution!
Thanks kindly
Simon Winter

Hello Ellis. Thanks for your efforts in helping narrow down this issue, and for offering workarounds for Simon. Here are the steps I sent to Simon, enhanced by the info you provided above:
1. I typed some text in Id CC 2014.0 (Mac OS 10.9.4) using the system font Helvetica Neue Light at 12 pt. All defaults were on, including ligatures.
1.a. I used the text in Simon's example, “An Annual Report marks the end of a year’s work, but it is also an opportunity to reflect on the principles that” and reduced the text frame width so that it wrapped across 4 lines.
1.b. I also tried creating an all-page text frame and filling it with placeholder text (same font, same point size).
2. Export > Interactive PDF (or Static PDF: doesn’t make a difference), using all the default PDF export settings.
3. View resulting PDF in the latest Chrome (36.0.1985.143) on that same Mac, or on Windows, at various zoom levels, on a retina display as well as on a lower-dpi monitor. It looks fine to me: all words and lines have the same even "color" or weight.
In all cases, the fonts embedded in the PDF were listed as:
HelveticaNeue-Light (Embedded Subset)
Type: TrueType
Encoding: Ansi
HelveticaNeue-Light (Embedded Subset)
Type: TrueType (CID)
Encoding: Identity-H
If you follow the above steps, can you repro the problem?

I am trying to open my Preview application to view a PDF. However nothing opens and an error message, "Error -1712" pops up. Any ideas what I can do to resolve this?

I am trying to open my Preview application to view a PDF. However nothing opens and an error message, "Error -1712" pops up. Any ideas what I can do to resolve this?

Restart. If an application won't quit and prevents restarting, select
 ▹ Force Quit...
from the menu bar, then select the frozen application from the list and press return. As a last resort, force a shutdown by holding down the power button for a few seconds. Then press it again briefly to start up. Test.

Preview freezes when trying to open images - other programs have no trouble

Preview freezes when trying to open images - other programs have no trouble with the same file. This problem is somewhat intermittent.
I have replaced the Preview application by moving a copy from another equivalent machine - no luck.
Did not find any preferences file trash, though I looked.
Is there one?
Any suggestions?
Thanks.

Edwin,
The .plist for Preview should be located @ ~/Library/Preferences/com.apple.Preview.plist (where "~" is your Home folder).
Trash the file, logout/login or reboot your computer and try opening the app and opening the offending file again.
Let us know if any luck with finding the .plist there and opening your file?
littleshoulders [:-)

When viewing a PDF document; cant you search for a keyword anymore?

Hello (me again lol) prior to 2.2 Software upgrade I recall that when viewing a pdf document I could search for certain keywords; now I cant figure out how.
First off, again I'm using 2.2 Software on Verizon' HTC Incredible.
Next up when viewing a pdf I believe its using Adobe Reader. I have a few options but one thing I cannot find is "search" or even 'go to" (page number)
I believe Quck Office doesnt pull up any PDFs so I'm wondering if anyone has figured out how to search for keywords; thanks

If you are using the Quick Office Application or the PDF Viewer, make sure both applications are updated to the newest versions.
You can do that by going to the Android Market Place on the device, then press menu and download, then you can see applications that can be updated.
To check for updates while using Quick Office, press the Menu button, then select Updates. Quickoffice will automatically check for updates to your software.
You can search for text strings in your document using Quickword. Switch to Reflow View, then press the Menu button, and tap Search. A text entry field will appear at the top of your document. Enter the text you wish to search for and tap the search icon to the right of the text field. Quickword will highlight all instances of the text you are searching for.
Copy and paste the link below into your browser's address bar for more information.
http://cdn2.quickoffice.com/download/manuals/quickoffice_android_guide.pdf
Page (25)

Random IE7 freeze when opening a PDF from Acrobat 9.1 Pro

We are having problems specifically with a PC with viewing PDF files in IE 7.0. Now when viewing PDF files
on our special inhouse loan funding site, the browser will freeze and eventually an error message will come up "Internet Explorer has encountered an error and needs to close".
What I tried so far...
-Ran the Adobe update , it installed Acrobat Professional 9.1.1
-Did the Reset under the Advanced tab in Internet Properties.
-Re-enabled the adobe related IE plugins.
-Deleted everything from the users %temp% file.
-Rebooted PC
I've asked our web application vendor if we could use a much better browser such as Firefox, Chrome, or even try IE8, but they said that it's not supported.
The error shown in the application event log is:
Event Type:        Error
Event Source:    Application Error
Event Category:                None
Event ID:              1000
Date:                     6/3/2009
Time:                     3:11:32 PM
User:                     N/A
Computer:          PROC2
Description:
Faulting application iexplore.exe, version 7.0.6000.16827, faulting module acropdf.dll, version 9.1.0.163, fault address 0x0000221c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 69 65 78   ure iex
0018: 70 6c 6f 72 65 2e 65 78   plore.ex
0020: 65 20 37 2e 30 2e 36 30   e 7.0.60
0028: 30 30 2e 31 36 38 32 37   00.16827
0030: 20 69 6e 20 61 63 72 6f    in acro
0038: 70 64 66 2e 64 6c 6c 20   pdf.dll
0040: 39 2e 31 2e 30 2e 31 36   9.1.0.16
0048: 33 20 61 74 20 6f 66 66   3 at off
0050: 73 65 74 20 30 30 30 30   set 0000
0058: 32 32 31 63 0d 0a         221c..
Followed by:
Event Type:        Error
Event Source:    Application Error
Event Category:                None
Event ID:              1001
Date:                     6/3/2009
Time:                     3:12:12 PM
User:                     N/A
Computer:          PROC2
Description:
Fault bucket 1230219238.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 31 32 33 30 32 31 39 32   12302192
0010: 33 38 0d 0a               38..
Thanks for your help!

Ok, well this is an specialized web based application. I tried opening the PDF's in a new window on my Windows 7 PC and I got them to open without the infinite loop like on a Windows XP machine.
Because that causes an infinite loop on Windows XP, we need the PDF to display in browser, which causes a conflict sometimes between IE and Adobe dll files.
So I've checked out a file that doesn't normally crash the IE/Acrobat9.4 user and checked the properties.
Application: LiquidOffice Form Designer
PDF Producer: DocuCom PDF Core Library
PDF Version: 1.6 (Acrobat 7.x)
File Size: 253.77 KB
Now here's the properties of a PDF that intermittently crashes IE:
Application: Acrobat PDFMaker 8.1 for Word
PDF Producer: Acrobat Distiller 8.1.0 (Windows)
PDF Version: 1.6 (Acrobat 7.x)
File Size: 272.14 KB
Remember I said intermittently. That's what's real difficult about the problem. That same file might open 10 consecutive times before crashing. OR it might crash on the first try. When things aren't consistently broken it's very hard to troubleshoot the issue since there is no concrete evidence of a single underlying cause. If it crashed every single time on that file, maybe we would say that its a corrupt file or there's an issue with the program that produced it. That's not the case here.
Good idea as to looking at the version. We could change the versions but we would need to open a request with the application developer, and updates to some of these forms takes weeks for them to integrate.

Network Error viewing large pdf

I'm running into problems trying to use the Adobe Reader plugin for IE to view some large PDFs in the browser window. Apparently, the PDF fails to completely download to the browser. I've seen two slightly different behaviors:
1) When IE tries to view one of these PDFs, it will display a Loading progress bar. Usually, the progress bar will just stop before getting too far. For example: "Loading 832.5 KB/16.91MB". Attempting to view the same file again will result in similar behavior - stopping at a different place on the progress bar. Repeating this will eventually result in IE displaying a page that indicates a connection problem: "Internet Explorer cannot display the webpage".
2) Viewing the PDF in the browser will display the Loading progress bar, but before it completes, this message is displayed by Adobe Reader: "A network error occurred while accessing this document on the Internet. Would you like to close the document or reload it?"
Clicking the reload button then yields this error: "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.
Repeating the view attempt a few times eventually gives the same general IE error page described in scenario 1.
Scenario 1 seems to occur when the request is sent to a server that is sitting behind firewalls, load balancers, etc. The second condition happens when I'm using servers in the lab where there is nothing between my client and the server, other than a switch.
This only occurs when using HTTPS. If configure the server to use HTTP, then the PDF will always be viewed. This has restricted my ability to watch the traffic between the client and the server with a packet analyzer.
This only occurs with the IE plugin. Using Chrome and Firefox with the Adobe Reader plugin works every time.
It only seems to be occurring on large PDF files: the files I've been working with are all 10MB or larger.
I tried disabling the "fast web view" option in Adobe Reader, but this didn't seem to have any effect on the problem.
I disabled the option to display a PDF file in the browser window, and then the PDF file will be downloaded and opened properly in the Adobe Reader application. So it only happens with the PDF is displayed in the browser window.
I've been running my tests using IE 9 (9.0.8112.16421) and Reader plugin 10.1.3, but I've had reports from customers of similar behavior from earlier versions of the browser and reader. The web server is IIS 7.
I found several PDFs on the internet with which I've duplicated the problem. Here's an example PDF file that shows this problem.
http://www.nbb.be/DOC/BA/PDF7MB/2010/201009400082_2.PDF
There are many other similar sized files at this site:
http://www.nbb.be/pub/03_00_00_00_00/03_02_00_00_00/03_02_04_00_00.htm?l=en
many of which will also reproduce the error. However, because the problem only happens when going over HTTPS, I had to download the files and import them into my system which uses HTTPS to see the problem.
Any help would be appreciated. I'm not sure what to look at next.

There are several resources that show how this is done. See here for an example: http://msdn.microsoft.com/en-us/library/46c5ddfy(v=vs.100).aspx
I've added an entry into web.config to identify the presence of a custom handler:
<system.webServer>
<handlers>
    <add name="PDFHandler" verb="*" path="*.pdf" type="PDFHttpHandler" />
</handlers>
</system.webServer>
Then in our application code I defined a new class :
Public Class PDFHttpHandler
Implements IHttpHandler
Public ReadOnly Property IsReusable() As Boolean Implements System.Web.IHttpHandler.IsReusable
Get
    Return False
End Get
End Property
Public Sub ProcessRequest(ByVal context As HttpContext) Implements System.Web.IHttpHandler.ProcessRequest
Select Case context.Request.HttpMethod
    Case "GET"
      If file.exists(context.Server.MapPath(context.Request.FilePath)) Then
        Dim requestedFile As String = context.Server.MapPath(context.Request.FilePath)
        SendContentTypeAndFile(context, requestedFile)
      Else
        context.response.statuscode = 404
      End If
    Case Else
      context.response.statuscode = 404
End Select
End Sub
Private Function SendContentTypeAndFile(ByVal context As HttpContext, ByVal strFile As String) As HttpContext
          context.Response.ContentType = "application/pdf"
          context.Response.AppendHeader("Accept-Ranges","none")
          ' The web.config file sets the "x-ua-compatible" header to "ie=edge". This has an unfortunate side
          ' effect of casuing problems when we use IE to view PDF files.
          ' So for PDF files, we will try to override that header value.
          context.Response.AppendHeader("X-UA-Compatible", "")
context.Response.TransmitFile(strFile)
context.Response.end()
Return context
End Function
End Class

RoboHelp freezing when importing large word docs

What are your experiences with RoboHelp for HTML Help when
importing large Word docs?
Mine seems to stop responding and has to be restarted. Also,
creating PDFs for large docs seems to be a problem.
While I am here, could someone please answer these questions:
1. Does RoboHelp support conditional inclusion/exclusion and
replacement of text? Where you can use a condition to display one
text OR another.
2. Does Robo support Modular Help?
3. What about automating output generation using batch files?
Is this possible?
4. Can PDF outputs be customized using templates?
it looks like Robo offers partial solutions to each of the
above questions but I will like to hear your experiences, as I am
on evaluation the tool with limited time.
TIA.

Hi zmajwa and welcome to the community
Please review the Posting Guidelines. You may do that by
clicking
here. Why? Because at this point, you have made exactly two
posts. You have asked the same question in two different places and
it is frowned upon here as it creates confusion and more work for
all involved.
The original thread can be viewed by
Clicking
here.
Thanks... Rick

Freeze when drag multiple pdfs to photoshop CC in win 8.1

I'm using new DELL Inspiron 3847 desktop bought end of October 2014, Did lots of Win 8.1 updated to latest, last step was using Adobe Creative Cloud, Photoshop, illustrator and Acrobat Pro installed, then update to the latest.
I have lot's PDF files need to open it from Photoshop. When I drag PDF to Photoshop CC, it just freeze when open on files 3. Photoshop settings yet to be setting, so did anyone have this solution?

Microsoft have kindly trashed your video card driver in favour of a generic driver that is good for nothing. Go to your video card maker's site, and install the most up to date driver.

Preview freezing when viewing large PDF

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