Previous account was hacked (fixed), but iCloud won't update to new Apple ID.

Hello,
A couple of days ago my email was hacked. All of my information including my password was changed for many websites (Itunes). I have created a new Apple ID but cannot access iCould on my IPhone device because i do not have the password. Please help.

Hello kenchiwo,
honestly spoken, no, I don't think that the box is enough for them to prove that you are the owner, but I would give it a try, because there is not much to loose.
Best regards.

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TS3988 Can someone please help me?   I have an Iphone 5 and Love it except for one thing. I changed email address from yahoo to Gmail and updated it on my Apple ID at Apple. Apple recognizes and accepts this change but Icloud won't update the new email

I have an Iphone 5 and Love it. Except for one thing; I recently changed from ymail email account to a gmail account. I updated it on the
Apple/ Itunes site and it does accept the change. I can still access the APP store and Itunes.
However, sometimes I get a pop up box from Apple showing the old email address and asking me to sign in..... I hit cancel and move on.   But, now Icloud keeps popping up promting me to sign in and it shows the old email which I don't have anymore.... I tried signing in with the old info to clear it off screen of my phone but, it doesn't allow and I hit cancel and it goes away. only to appear later again.... This is so frustrating and annoying.    Is there any way to get the Icloud to update the email address with my Apple ID log in info--without having to delete stuff or lose things on my phone?
Please help?
Dia

Thank you for replying.    Yes I deleted the old email address..

My itunes account was hacked July 15, 2010....What is Apple doing?

The story stars off with a nice jester from my husband, a birthday gift of an iphone. 5 days later Apple announces they will be launching the new iphone 4g. I take back my 3gs iphone but AT&T had already run out of pre-order spots, forcing me to go on line to pre-order my new 4g iphone. Well, on July 15, 2010 I get a call from my bank letting me know there was highly irregular activity on my account...At this point I still don't even have a phone...45 charges for "Farm Story"...First, why are there no safety procedures in place after what just happened????? My bank account was hit for over $3500.00, all for the same item...Apple tells me it's out of there hands and they are letting the charges go through and to let my bank handle it. WOW, this just seems wrong. I am told it could take another 2 weeks to clear up. To make matters worse I am going on vacation and unable to get money out...pay my bills...to live...No one seems to care!!! I think Apple should do something. Are there other people out there with a story like this...If they knew why is this still happening???

Yep, the credit card company is responsible for fraudulent charges, not the retailer. My wallet was stolen last year. I figured it out 34 minutes after it was stolen and in that brief ammount of time, the thief had racked up $5,000 at Sears and another $3000 at Best Buy. Neither retailer was responsible. The bank handled removing the charges and the bank deals with the retailer.......
I know it bites to have some charges you're not responsible for. The good news is, you're not responsible for them and they will be removed......
Message was edited by: rbrylawski

I can't update my I Pad 2 Apps. The App Store won't update my new Apple ID.

I have a old I Pad 2 and all Warranty's have expired. I did a total update with My Apple Account on my computer with My I Pad 2 connected to I Tunes and I had no problems updating all my new Apple ID because I changed Communication Companies. I now have a new email address but can't update my Apps because my old Apple ID keeps showing up, asking for my password. Can some kind person help me with a good useful answer ?

Hello and thank you for your time. First of all my former Apple ID was my old email address and that was closed because I changed internet companies. Next I had my new internet company email address that I had to put into my AppleI Pad 2 settings, to receive all mail etc. That's why I had to use the new email address for my Apple ID. Then the problem with the I Tunes Store. I never used Apps that had to be purchased and I never purchased anything from any Apple I Tunes Stores. I guess I will try like you suggested and close all apps and then re update them onto my new email address. If that doesn't work, then I will wait until I purchase my new I Pad because Apple have told me that they will fix this I Pad 2 for me and I can do with it as I please. Again I thank you sincerely for your kindness in taking time to give me advice, I really appreciate it.

How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?

How to remove the old email address that was hacked from my iCloud account when iCloud won't let me?
Pretty much the the email that I used (but didn't verify) to create my iCloud account was hacked and now I can't remove it from my iCloud account due to the iCloud password also being changed by the same person and the fact I had "Find my iPhone" app on my phone also??? I had to change my iTunes email as well but that was far easier so yeah :S.
Please help. I live in NZ, out in the country, so reception is rare and so is getting into the nearest town that has an Apple Store.
Thanks

If you truly change your existing Apple ID's email address to a new email address, follow these instructions: iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
If you created a whole new Apple Account because you couldn't access the old one after being hacked, you will need to contact the Apple Account Security Team. Apple ID: Contacting Apple for help with Apple ID account security

I changed my Apple ID/ email address. But iCloud won't let me change from my old one. I don't remember my password to my old one. How do I fix this?

I changed my Apple ID/ email address. But iCloud won't let me change from my old one. I don't remember my password to my old one. How do I fix this?

Hello Brookeg189,
You may be able to use the password for your existing iCloud account to get past this dialog.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Cheers,
Allen

Help...iCloud account was hacked in the worst way.

My friend's iCloud account was hacked in the worst way. The hackers accessed all of the account's security measures, changing the birthdate, security questions, etc. They even accessed the backup email address. So if we try to "reset" the account password, the hackers get the follow confirmation email that is sent automatically from Apple. We are at a loss for what to do. We set up a new Apple ID....but that ID doesn't have the pictures, music, etc. from the original ID attached to it. She is heartbroken.....and feels like her identity has been lost. I just put a firewall on the modem and set up a highly secure VPN network to protect her computer. I also just enabled the Firewall through OSX. But now.....how do we reclaim her original Apple ID?

Click here and contact Apple.
(125565)

Changing icloud ID when old account was hacked

Hi there,
My old email account was hacked and I have changed my apple ID to a new email.
I also had a problem with my iphone 5 and have had it replaced with a new one but it was given to me with the old apple ID on it.
I now can't access anything on the icloud and icloud refuses to let me delete my old account because I no longer know the password (someone changed it after they hacked it). Is there anything at all I can do?

Contact apple they would most likey need to know some info.

HT6012 I had uninstalled iMovie 10 after it was updated and decided to reinstall it but it won't update, iMovie 10 update is stuck at installed in my App Store account. How do I get it the update to revert to uninstalled so I can re-update iMovie 10 to 1

I had uninstalled iMovie 10 after it was updated and decided to reinstall it but it won't update, iMovie 10 update is stuck at installed in my App Store account. How do I get it the update to revert to uninstalled so I can re-update iMovie 10 to 10.0.1? iMovie 9.0.9 (iLife 11) is still installed and working.

What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the <b>about:config</b> page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

HT5621 I changed my Apple ID but on my iPhone when I go into settings iCloud it still shows the old Apple ID. How do I change this? I was going to delete the iCloud account from my phone then add it back with the new Apple ID, but I'm not sure...help!

I changed my Apple ID but on my iPhone 4S w/ iOS 7.0.4, when I go into settings > iCloud it still shows the old Apple ID. How do I change this? I was going to delete the iCloud account from my phone then add it back with the new Apple ID, but I'm not sure...help!

http://support.apple.com/kb/TS5223?viewlocale=en_US
Peace, Clyde

My hotmail account was hacked, so the mail that I use to sign in in itunes also, it's the same. But if I create a new account how can I transfer the money and the apps purchased to the new account ?

My hotmail account was hacked, so the mail that I use to sign in in itunes also, it's the same. But if I create a new account how can I transfer the money and the apps purchased to the new account ?
I really need help ! I had around 30 $ in my account !

Don't create a new iTunes account.
Just update everything with new info/change password/ security questions.
-> https://appleid.apple.com/

I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures?

I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures? Is there anything I can do to get them back as my other phone has now been cleared. On my iCloud storage it still shows that my previous phone had all the info still?? I'm confused!

Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
See:
Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.
Or, you can find other apps in the app store that send camera roll photos to a service like Dropbox.
If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure".

My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!

My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!

Are you saying that you contacted Apple support and they instructed you to backup and restore your iPad? Or do you mean that you picked up this information from an online support article? If you spoke to an Apple rep or received these instructions via email, contact them again for further help.
I fail to see how restoring your iPad would enable yoyr Apple ID.

My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?

My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?

Contact Support in your country, as long as they can confirm your id and that it's your account then they should be able to get you access to it : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

My iTuens account was hacked in June. I have changed my pasword and method of payment but my account is still showing as disabled

My iTuens account was hacked in June. I have changed my pasword and method of payment but my account is still showing as disabled.
I have sent at least 3 emials to Customer Service with no reply.
What do I do?

Contact the Apple account security team for your country and request assistance: Apple ID: Contacting Apple for help with Apple ID account security. If you can prove your identity to them, they can reset the password and help you regain control of the account.

Previous account was hacked (fixed), but iCloud won't update to new Apple ID.

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