Price changes and lack of customer loyalty prevent me from upgrading.

I just spoke to two representatives over chat on this site and on the phone. Bot reps informed me I would have to pay over $30 more per month to simply add a phone line to my account which should only be $10. They will not go outside the "bundles" to offer services. They told me I would have to upgrade my internet speed and cable package just to add a landline. I'm a verizon wireless and fios subscriber who pays my bill on time every month but they would not work with me. I'm usually able to talk sales people into giving me what I need for the right price but I was stonewalled. I'm happy I have a month to month plan because I may have to switch bacck to Cablevision.

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Similar Messages

I am using a Palm Pilot still for several purposes, and the desktop version can run om my Mac OS X 10.6.8, but I cannot find a version that runs on OS X Mavericks, which prevents me from upgrading as my PalmPilot is storage for vital info.

I am using a Palm Pilot still for several purposes, and the desktop version can run om my Mac OS X 10.6.8, but I cannot find a version thjat runs on OS X Mavericks, which prevents me from upgrading as my PalmPilot is storage for vital info. Any solution?

Thank for for your suggestions. Unfortunately they are of little help. I am running on Snow Leopard and the PalmDesktop works fine. However, I do not want to quit my PalmTungsten unit as it is my backup for all my important access information. If it cannot run on Mavericks and no other solution is at hand, I simply will not update my OS X, but work on my Snow Leopard as it is.
I do not know how on earth I can migrate the information from my Palm into another system, and then quit the PalmPilot. If you have any intelligent solutions to this I would appreciate an input. A manual copy and paste solution is not acceptable. I may however run it on Windows via Parallel Desktop, but it is a lousy solution, and demonstrates (again) the weakness of Apple's OS and lack of compatibility. I am not impressed by the OS X performance.
Thank your for your attention.

HT1918 I would like to change my Visa card from the account but its not changing and the billing information is not changing and I can't purchase any thing from my account its now not usable please help me to solve the problem

I would like to change my Visa card from the account but its not changing and the billing information is not changing and I can't purchase any thing from my account its now not usable please help me to solve the problem

You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.

Misrepresentation by Verizon - and lack of "Customer Service"

I have tried to follow the "proper channels" and no one seems to care - so here is the letter I sent to the "Correspondence Team" minus my personal information.
Verizon Wireless
Attn: Correspondence Team
P.O. Box 5029
Wallingford, CN 06492
To Whom It May Concern,
First, please know, we have been loyal customers with Verizon for approximately 8 years; and, up until this point in time, we have been pleased with our service provided by Verizon Wireless. With this timespan of provided service, I am estimating that we have spent in excess of $15,000 with your company.
We have two children in college, and with their urging, we recently decided to upgrade our phones to the smart phone technology. For years, we had been satisfied with our antiquated flip-phones. This is where our nightmare began. On March 31st, we saw an advertisement for Verizon that you were offering a new plan for the amount of $160.00 per month with unlimited text, talk, and 10GB of data – with a buy one get one free Samsung Galaxy S4 phone. We attempted to explore this offer on-line; however, your website was not working. We then saw an advertisement on your website for a phone number to call about the “Edge Program.” We called the number and were connected with Charles Brown. He was eager to assist us with our needs. I do not have his employee number; however, his phone number is (888) 924-7934 ext. 8486.
For about the next 2 hours, Mr. Brown discussed the plan with us and assured us that this was the plan that would be the most beneficial. The new plan would provide the unlimited text, talk, 10 GB of data and 4 new smart phones. During this time, he assured us that our bill would be no more than $175.00 per month for both the service plan and the phones. He stated that we were up for renewal on several of our phones and we would receive rebates on each of these phones. He continued to assure us that with our initial deposit on the phones and with the rebates, our total bill would not be more than $175.00 per month. We signed the agreements with him continuing to assure us of this situation. The night we signed the contracts, we received 17 emails regarding our new service.
Within the next few days, we received two of the phones. The bill that arrived stated our bill would be $240.00 for these two phones. We contacted Charles and he stated: “Oh, don’t worry about that! When you have activated all 4 phones, the rebates will kick in.” It then took an addition two weeks to receive our next two phones.
We then received our next statement for the period of March 13 through April 12 for the amount of $380.00. We attempted to contact Charles with no success. We thought, well, we just activated the phones. Perhaps, these rebates have not taken effect yet. We paid $180.00 and again attempted to contact Charles. We have made these attempts numerous times to no avail. Apparently, he has made his commission and is done.
Our next bill arrived with a current charges of $278.35 with an additional past due balance of $200.04. No credits or rebates had been applied.
On May 21, 2014, I contacted Verizon Customer Service. After speaking with one lady, I asked to speak to a supervisor. I was connected with Kelli (employee number 992300). I told her of the above stated events and gave her our concerns over the fact that we had been lied to by Mr. Brown. She placed me on hold to do “a little research.” When she returned, I also inquired if all sales phone calls were recorded. She stated they were. She asked if we were offered the plan with a 2 year renewal contract and I told her that during our 2 hour conversation with Mr. Brown, that the only plan we were offered was the “Edge” program. She then offered to switch us to a 2 year renewal service plan including the phones we had received for $183.00 per month. I agreed to this verbal agreement. She then asked if we had signed the Edge contract and I stated that yes we had with the assurance from Charles that we would receive the rebates. She then retracted her offer and stated the best she could do was a 6 to 12 month credit to our account. I declined and asked her to listen to Charles Brown’s recorded conversation with us. She stated she would and stated twice that she would call us back within one hour. It is now May 25th and we have yet to hear from her.
After one and half hours passed, I called the customer service number again and after asking several times to speak with a supervisor, I was connected to Marcus (6805). He did tell me that it would take up to 72 hours to research this type of request. I stated that I thought that was reasonable; however, I was promised a return call within 1 hour. He stated he would continue to follow up on this situation.
In all honesty, I do not expect to hear from either of these representatives. I feel that I was make promises just to get me off the phone and they have no intentions of following up on my requests.
We do not wish to cancel our service with Verizon; however, we are feeling that we may have no choice in this matter. We feel we have been lied to, ignored, and unvalued as a loyal customer. I also feel that “calling customer service” would be a waste of my time and energy and would only result in further frustration and anxiety. We contacted AT&T and they have stated they would be more than thrilled to meet our telecommunication needs.
What can you do to help? Please review our multiple conversations with Mr. Brown. You will then find that our concerns of untruthful statements are legitimate. We would be more than happy to switch to the 2 year contract for $183.00 per month. If this is not available, we will be forced to switch to another service provider.
We would appreciated any further consideration of this matter and if would like additional information, please do not hesitate to contact us at our home number or respond on this forum.
Sincerely,
A Very Unhappy, and soon to be former, Customer

Although long in your post the situation was somehow messed up.
Like the AT&T plan you are alluding to the price is $160 plus taxes and fees per month in addition to the Edge Plan charges of at least $100 for the four phones ($25x4=$100) so that would be $260 plus taxes and fees. There could also be pro rata charges for partial month of service. First bill is higher in many cases.
Now if you were just going to purchase four new smart phones under a 2 year contract each there is the cost per device at subsidy say $200 each or ($200x4=$800). Plus 4 upgrade fees at $30 is $120 plus the cost of a plan you choose with shared data. So $920 plus plan say at the lowest rate share plan to be $160 plus taxes and surcharges. You would have received an invoice way over $1000.00 so you were put on the edge plan.
You were misinformed as you have to pay a cost for each device for 20 months.
You may have not heard that point in the conversation. Or it may not have been told at time of sale.
I hope the letter works out.
Good Luck

Raw Material price change and its effect in costing of Quotation.

I have a scenario in which the Quotation is given on 11th May, and the costing of the Order is done where the Raw materials Details along with overhead costs is determined, and then sales value is quoted, after the production is done after 2 months, and at the time of dispath there is a change in the price of raw materials. The user wants to known that the net loss or profit against that order due to price change in the Raw material.
Will it be possible at the sales Order Level and whether it will give the costing as per the current RM rates.

I think the best way is to use a Make to order scenario with cost calculation in the order. the calculated cost is then stored in EK02 condition, the at invoicing time you can calculate the variance in CO/PA between real cost and estimated cost.
You have to ask the help of smart CO guy to do this.
Roberto

Adobe: AIR bug preventing us from upgrading to AIR 3.x

Adobe, since you released AIR 3.0 there's a bug that causes embedded PDFs to expand beyond the application window's width. The bug is detailed here.
In AIR 3.1 the issue hasn't been fixed, nor does the release notes say it's a "known issue". This concerns me since the bug was logged well before AIR 3.1 was released. I have asked for an update on the ticket but had no response, so currently I don't know whether this issue will be fixed before the AIR 3.2 release.
We cannot use AIR 3.x because it prevents us from reading PDFs and the workaround provided does not work for us. Can anyone tell me what's happening about this issue please?

We are looking at the bug https://bugbase.adobe.com/index.cfm?event=bug&id=3000289 for upcoming release project.
thanks,
Hitomi

Extremely Frustrated with Purchase and Lack of Customer Service

I purchased an LG TV on 10/10 for $679.99 10/10, a week later I saw that Dell had the same television for $479. I called to Best Buy customer service and tried to price match. The man that I spoke with said no problem and that he would forward this request to the appropriate department and that I would see the difference refunded in 7-10 business days. Well 3 weeks went by and I had not received any type of refund. I then had to switch banks due to other unforseen circumstances. I have been trying to get the refund to either my new account or in the form of a gift card. I went to the physical store I purchased the TV at and after about an hour they told me that I just had to call 1800BESTBUY. Well I have been on the phone with them 4 separate times all being told different things. The first lady was actually very helpful, was on the phone for about 45 minutes and then the call dropped after we were finally getting somewhere and I never received a call back. So I called you guys back and after a ridiculous hold time someone just told me that I would have to wait 72 hours for some sort of resolution and I have no idea what the hell is going on now. I am currently talking with someone right now and she just keeps putting me back on hold trying to figure out what the hell is going on. I am just fed up listening to the holiday hold music and need something done about this immediately. Whether it be a refund to my new bank account or a refund in the form of a gift card, I do not care because it will just be spent on Christmas gifts from Best Buy either way. I am just so sick of wasting my time being on hold on 4 separate phone calls, each long with no resolution whatsoever. If it could expedite anything the case number I have received is {removed per forum guidelines}.
Robert {removed per forum guidelines}

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Swindled, lied too, and lack of customer care!

Back in Auguest, we qualified for "new" phones. We've been customers for over 10 years. We visited a local Verison store in Pataskala Ohio. We were looking to get into the "smart phones". We saw several, some very nice and EXPENSIVE ones, a few that were less expensive.
We told the salesmen what we were looking for, and pointed out a few, one of them was the Samsung Gem. Little did we know. We knew NOTHING about smart phones but only what we saw on TV, guess Verison feels buyer beware to be an understatment.
The Gem was just under $50.00, hmm.. on sale it seems. We had no idea, the trouble, the lack of usability, these phones had. The salesmen seemed to know all about them, so he said. We find out, as time went on, that 1, we could NOT upgrade to the 2.2 droid OS as Verison does not seem to want these phones upgraded.
We also found out, that you can NOT put any of the app's on the SD cards due to the OS version. We also find out how little room there is on these phones for apps. Further, we learned that these phones were NEVER suppose to be sold by Version dealers, that they were "in house" phones only.
I've tried to email Verison but hmm.. we can't find an EMAIL address for support!
My wifes phone has had issues for the past month, runs slow, won't connect and very VERY short battery life.
Now.. I would like someone from Verison with guts to assist us in getting rid of these phones, and re-issueing us a new trade in deal.
I wonder if there is somone out there who cares!
These Gems SUCK, and seems Verison only cares about sales, and NOT customer care!

MostlyALurker wrote:
It never ceases to amaze me the number of people who don't even do the most basic of research before buying an expensive item or getting themselves locked into a contract. There is SO MUCH info out there about the pros and cons of various phones. It's called Google, people!
It also never ceases to amaze me about the number of people who register for forums such as this only to complain and then disappear into the ether again.
God forbid someone expects a represenative of a company that generally gets high marks for customer service to not completely rip them off and give them wrong information. These customers have lives that do NOT revolve around cell phones and spending hours on the internet going through the tech media and their reviews that say pretty much every phone out there is crap and god-like at the same time. The people who spend 40+ hours a week in the mobile cell phone stores are the experts, get paid to be the experts, and so it shouldn't be completely uncalled for to hope that these people will guide the less informed in the general right direction.
People don't take their money to Verizon because of the great data speeds or cheap phone plans. They go to Verizon because Verizon is known for excellent customer service. If they want to get ripped off by some slimey scumbag salesperson they go to Boost Mobile or Cricket. Even if an "authorized reseller" was responsible for this, Verizon is the one who hands out these licenses and has a duty to make sure somewhat decent business is being conducted with their name. Because again, the consumer who has a life that might surround insurance or banking or medicine or a family or any variety of other things that do not deal with mobile products has no idea what authorized reseller, premium reseller, or corporate means nor should they be expected to.
Take your elitist attitude and get out of here.

Problem with Season Passes and lack of customer service.

I haven't received emails from Apple stating that episodes were available to download for 2 shows that I subscribe to. I have emailed them and received the usual, customary and "automated" response. I received a free video credit to manually purchase one of the episode's that had not downloaded automatically. After using the credit for another show, I was unable to purchase videos for a few minutes due to error messages and other issues. After logging off and logging back into my account, I was able to purchase videos again.
In Manage Passes under Current Passes, I have multiple shows that show "## episodes awaiting download". I have the same the same message under Completed Passes. I have successfully downloaded the majority of these episodes.
Has anyone experienced these same problems? If so, how long did it take to get the problem resolved? Were attorneys involved?
Mac OS X (10.4.8)

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

DSL service problem and lack of customer service

It is a sad day that I find myself on a Verizon Forum trying to find resolution.
About 7 days ago my DSL service dropped of to the point it felt like 1995 with dial up.
So I called Verizon , goth through the prompts and ended up talking to someone in a call center
that must have been 1/2 way around the world. Unplug the modem, plug it back in , yeah I've done
that 100 times. No luck. So they send me a new modem with promises I will be back up or near 3mbps.
Fortunately I received a call that evening from what appeared to be a technician here in Southern California,
she clicked around and said my incoming line was at 100% capacity and she then moved my "D-Slam"?
over and instantly I had 2.7 mbps. Magic happened. The new modem showed up the next day (Feb 21)
I got it going on Saturday (Feb 22) and I was cooking along at 2.8 mbps.
Then the wheels fell off on Sunday.
.35 kbps
Monday (Feb 26) 1 1/2 hour call with a customer service rep. Worthless....
He said a Verizon tech would come to my house today,Tuesday (Feb 25)
that was a Lie
I called back today, Tuesday Feb 25th, again spoke with someone 1/2 way around the world asking me to unplug
my modem again. Good Grief.......
The I am given a telephone number for the Tech Support Center. Yeah !!
45 minute hold, and I get dropped, nice....
call back
60 minute hold, dropped again.
I get it Verizon, you don't care, not a single one of your people will take ownership and correct this.
I just want what I pay for each and every month, on time. You need to provide exactly what you take my money for.

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Late charge and lack of customer service

My bill was due on Dec. 27. Verizon cashed my check on Dec. 16. My January bill says I owe a $5.00 late charge.
I need Verizon to remove the late charge.
Verizon "Chat" is not working and I haven't been able to locate a phone number to call for help.
How do I get to the billing department to resolve my problem????

*611 or dial 800-922-0204. That is the number to customer service. They will be able to offered the credit.

Apple Arrogance and lack of customer service

I am having major problems with Apple with over 3 weeks unable to use iTunes as it seems are a high number of other users. I have emailed them a number of times and they have ignored me and do not reply to my emails (emailed 7 times and they have replied to one). Is it just me? I think customers must be the least important thing for them. Does anyone know how to make a formal complaint? Or know how to make them reply?

Again not being rude at all, but the bulk of what you describe apple doesn't have much control over
works early morning (Uk) not evening even then very slow
THis is LARGLY due to internet triffic, not many are up on on in the morning, but at night, everyone and there momma is online, this would explain the "Bogg Down"
no changes have been made to my software or hardware
Even tho you urself have not installed any software, there are programs on your PC that install updates to themselfs in the background (Out Of SIght) One main program that does this is antivirus. The other thing is Malware (General term for ad ware and spyware). Malware in basic "Sneaks" onto your PC while you surf the net. Ewido is good at catching and getting rid of malware that affects iTUnes. you can download it here http://www.ewido.net/en/download/
no response from Apple on the issue despite over 5 emails to them
SOmetimes it takes them up to 3 days to reply. there getting emails from the US, UK and other contries around the world. make sure the place your emailing them does not state "We can not reply"
does not load music store
Now this issue seems to be reported alot from UK people here (Im in the east coast of the USA). This issue I can really work with for you. Now have you ever been able to get on the store? If you have got on before and this issue only came up in the past 3 weeks, during those 3 weeks were you able to get on it at certain times or is it during the whole 3 weeks you have not been able to get on it?
progress bar never gets to the end
Not clear what this means, do you mean while your playing a song on your PC or when your downloading music or listing to a online radio station in iTUnes?

Iphone--verizon's lack of customer loyalty

Existing customers are not eligible to purchase the iphone at promotional price unless they are due for an upgrade. We do have the option of paying full price for the iphone. This is clearly a slap in the face to existing Verizon customers.

omg people shut up and stop bitching ive been eligible ever since 3/14/10 for an upgrade and ive waited to use it on the iPhone. Its not Verizons fault that you can't wait for the iPhone. Yes I do realize that 4 years one week and two days is a long time but if you had been patient then you wouldnt be complaining right now. I also think Verizon did some math, they probally saw how many people ARE ELIGIBLE NOW and made that many or less availible for pre order. If they allow the flood gates to open the people that didnt wait, people like ME THAT DESERVE ONE MORE THAN THE PEOPLE THAT ARE NOT ELIGIBLE AND DIDNT WAIT wont get one on the 3rd or the 10th. So stop complaining about how they aren't honnoring you.

Poor comms and lack of customer service

Hi everyone
have some serious issues with BT at the moment regarding my Infinity services.
The Royal Mail landline on which the infinity is installed went down on the 19-07-12. My Infinity connection went down on the
20-07-12. I contacted Bt and enquired about how I was to reinstate the services asap. I placed an order through the automated service to get a new BT landline installed.
On 25-07-12 I received a text informing me the order was cancelled. I rang BT the same afternoon and was informed the automated ordering service cancelled the Order as it could not pick up a BT line at the property. Forgive me for finding this a bit strange as the order I placed and the automated response stated that a BT engineer would visit the premises to install a new landline. The advisor placed a new order for me and the engineer fitted the new line 27-07-12.
All systems go I thought at this point but I was unpleasantly surprised by a flashing amber light on my hub. I contacted BT once again and after many assurances that the service would be reinstated promptly and even more hours being bounced around between billing, sales, asset mover and services departments I still have no connection.
This last chain of events is really mindboggling and really frustrating and I must confess and some stage it was really hard not to make any rude comments that might be recorded for training purposes.
Contacted BT 3-08-12 and I was told to leave the router and the hub switch on and connected and that some diagnostics would be run. I was told that I would receive a call from BT between 8 and 10am, luckily I am an early riser, to inform me of the status on the line. At 10:45 I still hadn't received the call so I phoned again. The advisor apologised for not receiving the call-back and asked me if it would be alright for the technical team/advisors to ring me between 2 and 4pm. Never received that call either. On Sunday morning 5-8-12 received a call from a BT advisor called Sam. I informed him that I hadn't received any call back and that the system was still down. He asked me to do a reset procedure on the router and hub and relay the led activity. After concluding this procedure he informed me that the hub might be faulty and that a new unit would be delivered Monday. I arranged for this to be delivered to my work address. You guessed it, on Monday still no hub in sight and after close on an hour on the phone finally spoke with a lady called Jennifer who informed me the package was picked up by Parcelforce. She provide me with the tracking number. On Tuesday I traced the package on the PF website and at 10:30 it said the package was delivered and signed for. I did not receive the package. Got home and found a card on the floor, "Left the package under the car". Brilliant!! If you wondered I am being sarcastic here. Connected up the new hub and up to date still no service. Phoned up BT last night and according to them I don't even have BT Infinity so I read the lady my latest copy of my bill dated 4-8-12 charging me for BT infinity. She asked me to hold the line for a bit 5 minutes later she gets back on. We have to send out an engineer to have Infinity installed and at this stage it is like talking to a brick wall. She finally got it that I already have the router and the hub as well as the multi socket installed. Asks me to hold the line she is going to speak with her manager quickly. Couple minutes later she informs me that I will receive a call from her manager in the next 24hours as the case is "complicated".
I have contacted the Obudsman as well but they can only handle complaints if the issue/s have not been resolved after 6 weeks.
I would really appreciate any help and advice and it seems that the top of management is my only option.
Thanks for taking the time to read this.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

GPO: CD and DVD: Deny write access prevents user from using their USB Pen drive, but other users or ok

My Users have secure pen drives that launch a CDROM partition with a secure logon app that decrypts the main USB mass storage element of the pen drive on successful logon. The problem I have is that users who install the usb pen drive cannot then
initialize the CDROM launcher app to input their password to access the mass storage element of the pen drive making it useless.
However, any other user that has the same type of pen drive who then plugs it in to the endpoint that already has the drivers installed is able to access their own pen drive or the other users pen drive (providing the know the password).
So I've isolated the problem being down to the presence of the GPO setting stated above on the Removable Storage Access Policy, and by not having this policy in place when a user installs the pen drive they have no issues, but I can't find a way to clean
up a user who is already broken even if I remove the GPO from that user, delete their local profile so that they logon as a new user (no roaming or other data) and use a variety of utilities such as USBOblivion to clear out the registry and file system of
the USB device and installation. When the original user logs back on and then installs the usb pen drive again they have the same issue, but no other users do. I have the same issue if I try this with an alternative user or admin as the first user after the
'clean up'. Everyone else can use the pen drive except the user that originally installed it when the GPO was in place.
If I move the user to a new endpoint or rebuild their endpoint then they have no problem being the installer of the usb pen drive and then using it since the GPO was removed, so what I need to know is what is it about the USB install and the GPO that
is tattooing in Windows somewhere and how do I remove it?

Hi,
In my opinion, this is probably not Windows GPO problem. To confirm the suppose, you can follow the path below to check GPO settings if there is any change after the software installed.
Computer Configuration\Administrative Templates\System\Removable Storage Access
User Configuration\Administrative Templates\System\Removable Storage Access
These two policy manage system and current user Removable Storage access.
If there is no change with these policy, it would be better to contact the manufacture of the driver for further assistance.
Roger Lu
TechNet Community Support

Price changes and lack of customer loyalty prevent me from upgrading.

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