Pricing for elite members

I was going through the black friday ad and saw this item.
http://www.bestbuy.com/site/lg-turbowash-4-3-cu-ft-12-cycle-high-efficiency-steam-front-loading-wash...
Currently this item is listed at 749.99 and the black friday ad lists this item for the same price as of now. What's the point of having this item listed at the same price now and also on black friday? Am I seeing this price because I'm elite plus member already? I'm very confused as to the logic of the pricing. Can someone explain?

Hello kimchei6,
Welcome to the forum. Every year I look forward to the Black Friday deals. I carefully check out all the ads, and plan my shopping strategy depending on what great deals I want to take advantage of before they are gone. I can understand your confusion at discovering that the washer was the same price on BestBuy.com as in the black Friday ad.
After further investigation it seems that appliance is on sale for this week. After that, you can expect it to be on sale again during the Black Friday week deals. That item is not part of our doorbuster sales or early deals for elite, and elite plus customers, so definitely keep an eye out for special notifications on other great deals coming your way!
I hope this has clarified things, and please do not hesitate to let me know if you have any further questions or concerns. Thank you again for posting here on the forum.
Maria|Social Media Specialist | Best Buy® Corporate
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Need Phone Number for Elite Plus Members

I have an issue that I would like to speak to best buy about. Can someone please send me the phone number for elite plus members? I don't have a card with the number on it. Thanks.
Sean

Greetings seank80, and welcome to the Best Buy forum,
As you may read in other similar threads, I am more than happy to provide our Elite and Elite Plus members with the dedicated phone line if they were to send me a private message with the below information. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Otherwise, I would be more than happy to help answer any questions you may have about the My Best Buy™ program or your account. We can discuss that once I receive a private message.
Name
Phone #
Email address
My Best Buy™ ID #
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Points policy for non elite members stinks

I made an $800 purchase two weeks ago and just got $80 in Reward Points. I went to my local store to make a purchase that was only $40, and the employee that was handling it said he was sorry but I would lose the remaining $40 on the reward certificate as they cannot give change, credit, or any type of refund for purchases made on a certificate.
Basically, I was going to lose $40 if I made that purchase. He then suggested that I login to the BB website and modify my points certificate amounts to smaller amounts that came closer to the amount of my purchase.
However, when I got online I couldn't figure out how to do that so I called their Help number. The first person I spoke with had such a TERRIBLE accent that I couldn't understand her so I disconnected the call and redialed. Please note I have worked for computer companies that employ people from dozens of countries around the world and I have NEVER had this kind of an accent issue! This woman was NOT ready to answer support calls in English.
The next person I spoke to told me what I wanted to do was not possible, and when I asked for his supervisor he put me on hold for 30 minutes. Funny. Real funny. Hey conspiracy theorists, was this a ploy to get me to drop off and forget it?
The 3rd person I spoke to put me on hold and spoke to his supervisor himself, and came back to tell me that if I were to spend an additional $800 I would be an "elite" member and therefore have the ability to manage my certificates, delete them, and reissue them in smaller amounts. Seriously? Drop another $800 to save $40? Wow. Was this a support call or a sales call?
This fellow also told me that the rewards were computer generated as soon as they were eligible to be issued, and that customers basically have NO way to control the amounts of the certificate sizes (unless they're elite members) so they either have to be lucky enough to want to spend the exact amount of the certificate, ADD more of their own money make up the difference, or LOSE money by wasting a larger certificate on a smaller purchase.
That's a pretty crappy way for BB to save money - by making it impossible for us to spend so they recover it anyways, or having customers buy stuff they don't want or need.
I'm not impressed Best Buy. Your CEO just stated in an interview that BB was being used as a "showroom" for internet purchasers and wanted to keep us in the store so we would purchase from BB. This is not the way to keep happy and loyal customers. Once I am done with these points I am done with Best Buy.
Best Buy - feel free to contact me. I know you recorded the calls because your automated system told me so every time I called back ... I'll be happy to give you the dates, times, and names of the people I spoke to My email address is in my contact information for this forum.

Good morning mrvelous1, and welcome to the Best Buy forum,
The My Best Buy™ Program Terms are fairly specific when it comes to redeeming a certificate; however, I can imagine feeling frustrated if it came off like we were more concerned with trying to sell you on reaching Elite status rather than answering your questions. For a certificate to be redeemed, a purchases pre-tax total must be equal to or greater than the value of the certificate. A certificate does not have any cash value and change cannot be issued.
I used the email address you registered with the forum to review your My Best Buy™ account, and from what I can see, your certificate preference is currently set at $5. This means that you are going to automatically be issued certificates once you have at least 250 points. If you did recently make a purchase that put you way over 250 points, then you would have been issued a certificate with a higher value. Once a certificate has been issued, the value cannot be changed. You can select a different preference by logging into BestBuy.com and clicking on "Rewards" under the My Best Buy™ tab.
I do apologize for any inconvenience you may have experienced and would like to see if there are any other questions I can perhaps help answer for you, so I will be sending you a private message. To check your private messages, you are going to want to login to the forum and click on the little picture of an envelope at the top of the page.
Thank you for connecting with us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

I have multiple lines for family members on my account. Can I still transfer upgrades between lines? I don't see the option any more.

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EX: 100 (quantity)
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Pricing has done for 120 items .. what need to be done ?
Regards
Amar

hi,
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Hi there
Please contact our Sales team who will assist with your order - 800-585-0774
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Dear All ,
In a sales order i have two line items of same material . One with the item category TAN and another REN . line item with TAN is the normal sale item while as second line item is for Return of same materail . .
Now i want Different pricing for the Normal sale item and Return item in single sales order . The pricing has to come automaticaly through the condition records
Please suggest me how to do it
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Satish

Hi,
Add the item category (field name: PSTYV) to the allowed fields in the pricing condition table.
create new conditon table include the field item category.
create a access seq that includes your new condition table
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create the condition records.
This will solve your problem.
Note:
How will your customers accept if you reduce the price while returning?
Otherwise create new discount type that including the condition table which contains the field item categry.
And create condition record for that item category.
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Reward if usefull
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SP2013Dev,
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http://www.prasannaadavi.com/2014/05/project-litetrial-my-experience-and.html
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Pricing for elite members

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