Pricing issue-With reference to group condition

Question

Hi Friends,
Below are the details of the issue i have,
Letu2019s say we have 3 service line items in a service order
Line item 1-Do not charge the customer (controlled through accounting indicator)
Line item 2-Charge customer (controlled through accounting indicator)
Line item 3-Charge customer (controlled through accounting indicator)
Now we have maintained group condition in pricing. So if line item 1 has 20 min, 2-30 min and 3-40 min of service the pricing will be as under,
System adds 203040=90 min in total and than search for the scales accordingly (due to the group condition check) as the condition type is also scale based. But we donu2019t want to charge for the line item 1 due to some business rule. Thus the system should not consider line item 1(20 min) and add only 30+40=70 and look for the scales accordingly. Once the right scale has been found, it should divide the same in line item 2 and 3 equally. eg- if the scale returned was 60, it should be divided as 30 each between line item 2 and 3 and not as 20 between all 3 line items. We tried to make the scale of line item 1 to zero on certain business rule by creating a new routine. The problem now is, after getting the right scale the system divides it between the 3 line items instead of 2. Let us know if you have any solution to resolve this issue.
Highly appreciate your help
Sameer

Answer 1

Hi Sameer,
not sure which type of routine you did try to use. You should check whether a group key routine could help you to control the items, which should be grouped. Another option could be to prevent automatic determination of the group condition on the first item by a specific requirement formula (e.g. this could check the item categroy or the account indicator).
Best Regards,
Michael