Printer working on Epson WS-3620 but Mac wont recognise the scanner

Hi
as the description says I can connect to my Epson WS-3620 but the scanner function will not work. When I press open scanner the scanner page remains blank.
Tried all the usual reboots and reloading the printer etc. to no avail
Any Ideas, Thanks in advance

How do you connect to the printer/scanner? If you connect wireless than the scanner will not work unless you use an app like VueScan.

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Hello Betty7,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
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I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
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Printer working on Epson WS-3620 but Mac wont recognise the scanner

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