Priority query

hi
i have two tables like forderung and anspourch
having of columns
fordnr, glaeubigernr, fordergnr, extfordnr, erledigtmm
8967 11 0 23/245/60 0
8968 11 0 24/245/60 0
8969 11 0 45/98/700 1
8970 11 0 23/56/71 1
the second table is like
fordnr, glaeubigernr, fordergnr
8968 11 0
8969 11 0
8970 11 0
i want to compare the two tables based on the key columns(fordnr, glaeubigernr, fordergnr)
and also the flag erledigtmm (that is present in the first table)
1)
if the key columns(fordnr, glaeubigernr, fordergnr) not present in the second table and the flag is '0' (i want to select that record first) ---------first priority--if the records are more than one select latest one
2) if the key columns(fordnr, glaeubigernr, fordergnr) present in the second table and the flag is '0' (i want to select that record second) ---------second priority---if the records are more than one select latest one
3) if the key columns(fordnr, glaeubigernr, fordergnr) not present in the second table and the flag is '1' (i want to select that record third) ---------third priority---if the records are more than one select latest one
4)if the key columns(fordnr, glaeubigernr, fordergnr) present in the second table and the flag is '1' (i want to select that record fourth) ---------4th priority---if the records are more than one select latest one
is there any way can i get the data like that (priority wise)
please adjust columns data in the below of the columns
help me in this regard
regards
sridhar

Possibly not the most efficient way of doing it, but it ought to work in principle - you may need to tune it to suit. Incidentally, I had to correct your test data as it didn't prove the fourth case.
Cheers, APC
SQL> SELECT x.pri, decode(x.pri, 3, 0, f.fordnr) AS fordnr
2              , decode(x.pri, 3, 0, f.glaeubigernr) AS glaeubigernr
3              , decode(x.pri, 3, 0, f.fordergnr) AS fordergnr
4              , decode(x.pri, 3, '0', MAX(f.extfordnr)) AS extfordnr
5 FROM   first_table f
6         , ( SELECT * FROM (
7              ( SELECT 1 AS pri, f.fordnr, f.glaeubigernr, f.fordergnr
8                FROM   first_table f
9                WHERE f.erledigtmm =0
10                MINUS
11                SELECT 1, s.fordnr, s.glaeubigernr, s.fordergnr
12                FROM   second_table s )
13              UNION ALL
14              ( SELECT 2 AS pri, f.fordnr, f.glaeubigernr, f.fordergnr
15                FROM   first_table f
16                WHERE f.erledigtmm =0
17                INTERSECT
18                SELECT 2, s.fordnr, s.glaeubigernr, s.fordergnr
19                FROM   second_table s )
20              UNION ALL
21              ( SELECT 3 AS pri, f.fordnr, f.glaeubigernr, f.fordergnr
22                FROM   first_table f
23                WHERE f.erledigtmm =1
24                INTERSECT
25                SELECT 3, s.fordnr, s.glaeubigernr, s.fordergnr
26                FROM   second_table s )
27              UNION ALL
28              ( SELECT 4 AS pri, f.fordnr, f.glaeubigernr, f.fordergnr
29                FROM   first_table f
30                WHERE f.erledigtmm =1
31                MINUS
32                SELECT 4, s.fordnr, s.glaeubigernr, s.fordergnr
33                FROM   second_table s )
34               ) ) x
35 WHERE   f.fordnr = x.fordnr
36 AND     f.glaeubigernr = x.glaeubigernr
37 AND     f.fordergnr = x.fordergnr
38 GROUP   BY x.pri, f.fordnr, f.glaeubigernr, f.fordergnr
39 ORDER   BY x.pri, f.fordnr, f.glaeubigernr, f.fordergnr
40 /
       PRI     FORDNR GLAEUBIGERNR FORDERGNR EXTFORDNR
         1       8967           11          0 23/245/60
         2       8968           11          0 24/245/60
         3          0            0          0 0
         4       8970           11          1 23/56/71
SQL>
SQL>

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Thanks in advance.
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Edited by: Nonuday on Apr 29, 2012 11:03 PM

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Hi,
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FGRFSAD SADF                  1          2          1
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GFHGF GFHS                    1          2          0
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DFDS FD                       1          1          1
FDSF GFH                      1          2          2
DSFDS FDSAF                   0          1          2Regards
Martin Preiss

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<i>The user will have the capability to enter a Usage in months, which should filter the data from ZSCICC01 (summarize it to a value per material / plant). This will be the sum of the amount of months listed from the last month (current month -1) and backwards. I.e. if the user enters 4 and the current month is May, then the usage totals will be the sum of Jan-Apr. If this proves to be too complex to do, we can always give them a month range to chose their usage months from.</i>
1) Do we have any Function Module to handle this situation?
2) As the user input is numeric, how it can be handle by 0CALMONTH characteristic.
Thanks,
Rekha

Hi Rekha,
As per my understding of your question i am answereing this way.
You can create this requirement with out ABAP code ,it can be selected Dynamically as per user input.
follow the steps
1)Create a variable name as (Y) based on Cal/year month
2)select the same variable(Y-1) with offset as per your requirement .
3)Here we should have two structure in key figure selections.
let us know if the things are not clear
Regards,
suman

Where clause priority in Select Query

Hi All,
I have one doubt, Pls clarify
SELECT empno, ename, sal, comm
FROM emp E, dept D -- (deptno is pk for DEPT)
WHERE D.deptno = E.deptno
AND E.sal >= 3000
In WHERE clause which one will execute first (right to left or left to right
OR[b] First join conditions then after filter conditions or vice versa)
D.deptno = E.deptno
OR
E.sal >= 3000
(this is the example tables)
Because I have large volume of data with 5 tables with joins
so, pls. kindly give me the sugession for where clause.
Thanks
Naresh

It depends, the order the where clause is written in makes no difference to how the statement is processed.
In the section on Developing Efficient SQL Statements in the Performance Tuning Guide changing the order of statements in the where clause is notably missing.
There is more information in the Understanding Joins section of the same manual.

Not able to input data in query analyzer

Hi buddies,
I am working on IP.I have created a input ready query.For few values of company code there is no transaction data available,but it should show us blank so that I can atleast punch data.I am able to punch data for company codes for which transaction data is avilable .For remaining company codes for which transaction data is not availbale it is showing yellow coloured rows not allowing to input data.
Solutions would be really appreciated.This is high priority issue.
With regards,
Lalitha

Hi,
1) if you have no transaction data, it will not show you the company codes, unless you select in your query definition "master data' instead of posted values in the query properties (for company code)
2) yellow lines are subtotals.... To enable it input ready
- set query to input ready in query properties
- set row to plannable in query properties
- very important: make sure each characteristic of your aggregation level has a unique value either in the filter definition or in the definition of your rows or columns. If not, your query will not be plannable
D

How to bind/pass multiple input parameters to sql query in BPEL Process

Hi,
I have a requirement to invoke a query on a database table to fetch the records based on the few input values or bind variables?
I have created a Partner link using the DBAdapter service and have used custom SQL, how can i bind and pass multiple bind/input parameters for these queries.
foreg: if i have to query employee records based on name , desgination and age, these three params would be my input parameter that i will pass when i invoke the BPEL process, bow how can i pass these parameters to the partner link using DBADAPTER service.
Please help
Regards

If the parameter-value is not known beforehand and cannot be determined based on the process instance data at that time, there are 2 options. Either invoke the PL/SQL procedure you named using a DB adapter service to get the value and pass it to the other DB adapter service. Or create a single service (e.g. PL/SQL procedure) that determines the parameter value, executes the query and returns the result. However, this is more a design issue. Does it makes sense to combine these actions in a separate service and use it or are these actions not related? You furthermore state that additional (DB adapter) services make the process heavier. Do you have strict requirements on the time process-instances may run or other such requirements? If not, I think the design-choice on whether combining these actions in a single service should have more priority.

Sales Order + Activity query

Hi,
I set up the following query in one company:
SELECT T0.DocNum, T1.ClgCode, T3.U_NAME, T2.name, T1.endDate, T1.Priority, T0.CardCode, T0.CardName, T0.NumAtCard, T0.DocDate, T0.DocTotal
FROM ORDR T0 LEFT OUTER JOIN OCLG T1 ON T0.DocNum = T1.DocNum LEFT OUTER JOIN OCLA T2 ON T1.status = T2.statusID LEFT OUTER JOIN OUSR T3 ON T1.AttendUser = T3.INTERNAL_K
WHERE T0.DocStatus = 'O'
When I replicate it in another company, I get the following error:
SQL Server Native Client 10.0|| SQL Server|| Conversion failed when converting the nvarchar value 'STBs-EN-0002' to data type int. 'Received Alerts' (OAIB)
The STBs value indicated is an Item Code/IMD record which isn't even referred to in the query so not sure why it's getting picked up and/or causing an error.
When I separate the two parts of the query - one query on just open sales orders, another on activities - they both work. It seems to be with the linking of ORDR to the Activities tables (if I try just ORDR and OCLG I get the same error above).
Any assistance on figuring out how to fix the query would be much appreciated,
Heather

Hi Heather,
Try:
SELECT T0.DocNum, T1.ClgCode, T3.U_NAME, T2.name, T1.endDate, T1.Priority,
T0.CardCode, T0.CardName, T0.NumAtCard, T0.DocDate, T0.DocTotal
FROM ORDR T0
LEFT JOIN OCLG T1 ON T0.DocNum = T1.DocNum AND T1.DocType = '17'
LEFT JOIN OCLA T2 ON T1.status = T2.statusID
LEFT JOIN OUSR T3 ON T1.AttendUser = T3.INTERNAL_K
WHERE T0.DocStatus = 'O'
Thanks,
Gordon

Data driven subscription query returns no data

We have a data driven subscription on SSRS 2008 R2. The columns in the query are tied to one or more parameters of the report. When we run the subscription and if the query does not return any rows, I was hoping that the subscription will not start; however,
instead, to my surprise, I got error stating..."Parameter XYZ value can't be null". How to avoid this error and keep subscription from running in this situation?
Example: I have a report that required employeeID as a parameter. I have a query (step 3: data driven subscription) that fetches employee ID based on some criteria. If there is no row returned by the query; It throws error on report stating "Parameter
EmployeeID can't be null."
Nehal Jain

Hello Nehal -
Try adding a UNION ALL to your parameter dataset query like
UNION ALL SELECT NULL AS EmployeeID , ..
Just check accordingly. I ll revert again based on this , got a priority now.
Happy to help! Thanks. Regards and good Wishes, Deepak. http://deepaksqlmsbusinessintelligence.blogspot.com/

Performance issue with a particular query

Hi Experts,
OS version : Sun solaris 5.10
DB version : 10.1.0.4
We have a report designed in SAP BO and for which we have below SQL query written
SELECT
SNOW_DIM.SERV_REP_INCIDENT.INCIDENT_NUMBER,
ISAC_GL_APPL_HIERARCHY_SERVIMP.SOL_NAME
ISAC_GL_APPL_HIERARCHY_SERVIMP.SOL_DOMAIN_NAME
Count(DISTINCT SNOW_DIM.SERV_REP_INCIDENT.INCIDENT_NUMBER),
Count(DISTINCT case when SNOW_DIM.SERV_REP_INCIDENT.STATE_ID=3 then SNOW_DIM.SERV_REP_INCIDENT.INCIDENT_NUMBER end),
SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_GROUP,
case when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=1 then 'Level 1' when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=2 then 'Level 2' when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=3 then 'Level 3' else to_char(SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL) end,
SNOW_DIM.SERV_REP_INCIDENT.SHORT_DESCRIPTION,
SNOW_DIM.SERV_REP_INCIDENT.PRIORITY,
SNOW_DIM.SERV_REP_INCIDENT.STATE,
SNOW_DIM.SERV_REP_INCIDENT.OPENED_AT,
BU_EMPLOYEES_INC_AS.BUSINESS_NAME,
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'Month'),
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'MM'),
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'SYYYY'),
SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT
FROM
SNOW_DIM.SERV_REP_INCIDENT,
SNOW_DIM.ISAC_GL_APPL_HIERARCHY ISAC_GL_APPL_HIERARCHY_SERVIMP,
SNOW_DIM.BU_EMPLOYEES BU_EMPLOYEES_INC_AS,
SNOW_DIM.SERV_REP_CONTRACT_SLA,
SNOW_DIM.SERV_REP_TASK_SLA
WHERE
( SNOW_DIM.SERV_REP_INCIDENT.ASSIGNEE_GPN=BU_EMPLOYEES_INC_AS.GPN(+) )
AND ( SNOW_DIM.SERV_REP_INCIDENT.INCIDENT_SYS_ID=SNOW_DIM.SERV_REP_TASK_SLA.TASK(+) )
AND ( SNOW_DIM.SERV_REP_TASK_SLA.SLA=SNOW_DIM.SERV_REP_CONTRACT_SLA.SYS_ID(+) )
AND ( ISAC_GL_APPL_HIERARCHY_SERVIMP.APPL_ID(+)=SNOW_DIM.SERV_REP_INCIDENT.SERVICE_ID )
AND
ISAC_GL_APPL_HIERARCHY_SERVIMP.APPL_ENVIRONMENT
= 'PROD'
AND
SNOW_DIM.SERV_REP_INCIDENT.TYPE_X = 'Incident'
AND
case
WHEN SNOW_DIM.SERV_REP_INCIDENT.DUPLICATE_INCIDENT = 1 then 'Yes'
WHEN SNOW_DIM.SERV_REP_INCIDENT.DUPLICATE_INCIDENT = 0 then 'No'
end = 'No'
AND
SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_GROUP IN ( 'WMSB_IT_CH_Business_Support_1_L2','WMSB_IT_CH_Business_Support_2_HW_L2','WMSB_IT_CH_Business_Support_2_L2','WMSB_IT_CH_Business_Support_3_L2','WMSB_IT_CH_Business_Support_4_CEFS_L2','WMSB_IT_CH_Business_Support_4_L2','WMSB_IT_CH_Business_Support_5_L2','WMSB_IT_APAC_Production_Support_L2','WMSB_IT_EMEA_ESS_CLAS_Team_L2','WMSB_IT_US_Production_Support_L2','WMSB_IT_CH_AoC_Decentral_L2','WMSB_IT_CH_AoC_Mainframe_L2','WMSB_IT_GLOB_AoC_Decentral_L2' )
OR
SNOW_DIM.SERV_REP_CONTRACT_SLA.TYPE_X = 'SLA'
AND
SNOW_DIM.SERV_REP_TASK_SLA.STAGE IN ( 'in_progress','achieved','breached','completed','paused' )
OR
SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_GROUP NOT IN ( 'WMSB_IT_CH_Business_Support_1_L2','WMSB_IT_CH_Business_Support_2_HW_L2','WMSB_IT_CH_Business_Support_2_L2','WMSB_IT_CH_Business_Support_3_L2','WMSB_IT_CH_Business_Support_4_CEFS_L2','WMSB_IT_CH_Business_Support_4_L2','WMSB_IT_CH_Business_Support_5_L2','WMSB_IT_APAC_Production_Support_L2','WMSB_IT_EMEA_ESS_CLAS_Team_L2','WMSB_IT_US_Production_Support_L2','WMSB_IT_CH_AoC_Decentral_L2','WMSB_IT_CH_AoC_Mainframe_L2','WMSB_IT_GLOB_AoC_Decentral_L2','WMSB_IT_GLOB_Service_Desk_L1','WMSB_IT_EMEA_ESS_CLAS_Team_L1' )
AND
SNOW_DIM.SERV_REP_TASK_SLA.ASSIGNMENT_GROUP_NAME IN ( 'WMSB_IT_CH_Business_Support_1_L2','WMSB_IT_CH_Business_Support_2_HW_L2','WMSB_IT_CH_Business_Support_2_L2','WMSB_IT_CH_Business_Support_3_L2','WMSB_IT_CH_Business_Support_4_CEFS_L2','WMSB_IT_CH_Business_Support_4_L2','WMSB_IT_CH_Business_Support_5_L2','WMSB_IT_APAC_Production_Support_L2','WMSB_IT_EMEA_ESS_CLAS_Team_L2','WMSB_IT_US_Production_Support_L2','WMSB_IT_CH_AoC_Decentral_L2','WMSB_IT_CH_AoC_Mainframe_L2','WMSB_IT_GLOB_AoC_Decentral_L2' )
AND
SNOW_DIM.SERV_REP_TASK_SLA.STAGE IN ( 'in_progress','achieved','breached','completed','paused' )
AND
ISAC_GL_APPL_HIERARCHY_SERVIMP.SOL_DOMAIN_NAME
IN ('Partner, Product & Contract Management')
AND
SNOW_DIM.SERV_REP_INCIDENT.STATE IN ( 'Assigned','Closed','In Progress','New','On Hold','Resolved' )
AND
( ( SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT ) between (ADD_MONTHS(trunc(sysdate,'MM'),-6)) AND (trunc(sysdate,'MM')-0.0002/24)
GROUP BY
SNOW_DIM.SERV_REP_INCIDENT.INCIDENT_NUMBER,
ISAC_GL_APPL_HIERARCHY_SERVIMP.SOL_NAME
ISAC_GL_APPL_HIERARCHY_SERVIMP.SOL_DOMAIN_NAME
SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_GROUP,
case when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=1 then 'Level 1' when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=2 then 'Level 2' when SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL=3 then 'Level 3' else to_char(SNOW_DIM.SERV_REP_INCIDENT.ASSIGNED_SUPPORT_GROUP_LEVEL) end,
SNOW_DIM.SERV_REP_INCIDENT.SHORT_DESCRIPTION,
SNOW_DIM.SERV_REP_INCIDENT.PRIORITY,
SNOW_DIM.SERV_REP_INCIDENT.STATE,
SNOW_DIM.SERV_REP_INCIDENT.OPENED_AT,
BU_EMPLOYEES_INC_AS.BUSINESS_NAME,
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'Month'),
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'MM'),
TO_CHAR(SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT,'SYYYY'),
SNOW_DIM.SERV_REP_INCIDENT.CLOSED_AT;
Users reporting that the report is running slow and I have generated explain plan for the same and it is as below
PLAN_TABLE_OUTPUT
Plan hash value: 2068297582
| Id | Operation | Name | Rows | Bytes |TempSpc| Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 13216 | 38M| | 245K (1)| 00:13:02 |
| 1 | SORT GROUP BY | | 13216 | 38M| 103M| 245K (1)| 00:13:02 |
|* 2 | FILTER | | | | | | |
| 3 | NESTED LOOPS OUTER | | 13216 | 38M| | 232K (1)| 00:12:21 |
|* 4 | FILTER | | | | | | |
| 5 | NESTED LOOPS OUTER | | 508 | 1495K| | 232K (1)| 00:12:21 |
|* 6 | FILTER | | | | | | |
| 7 | NESTED LOOPS OUTER | | 508 | 1477K| | 232K (1)| 00:12:21 |
|* 8 | HASH JOIN | | 96 | 270K| | 232K (1)| 00:12:21 |
|* 9 | MAT_VIEW ACCESS FULL | ISAC_GL_APPL_HIERARCHY | 6 | 4230 | | 3884 (1)| 00:00:13 |
|* 10 | TABLE ACCESS BY INDEX ROWID| SERV_REP_INCIDENT | 802K| 1669M| | 228K (1)| 00:12:08 |
|* 11 | INDEX RANGE SCAN | I7_SERV_REP_INCIDENT_N | 1368K| | | 3437 (3)| 00:00:11 |
| 12 | TABLE ACCESS BY INDEX ROWID | SERV_REP_TASK_SLA | 5 | 455 | | 1 (0)| 00:00:01 |
|* 13 | INDEX RANGE SCAN | I6_SERV_REP_TASK_SLA | 5 | | | 0 (0)| 00:00:01 |
| 14 | TABLE ACCESS BY INDEX ROWID | SERV_REP_CONTRACT_SLA | 1 | 37 | | 1 (0)| 00:00:01 |
|* 15 | INDEX RANGE SCAN | I1_SERV_REP_CONTRACT_SLA | 1 | | | 0 (0)| 00:00:01 |
| 16 | TABLE ACCESS BY INDEX ROWID | BU_EMPLOYEES | 26 | 858 | | 1 (0)| 00:00:01 |
|* 17 | INDEX RANGE SCAN | I01_BU_EMPLOYEES | 26 | | | 0 (0)| 00:00:01 |
Predicate Information (identified by operation id):
2 - filter(ADD_MONTHS(TRUNC(SYSDATE@!,'fmmm'),-6)<=TRUNC(SYSDATE@!,'fmmm')-.000011574074074074074074074074074
07407407407)
4 - filter("SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_APAC_Production_Support_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_AoC_Decentral_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_AoC_Mainframe_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_1_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_2_HW_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_2_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_3_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_4_CEFS_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_4_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_CH_Business_Support_5_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_EMEA_ESS_CLAS_Team_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_GLOB_AoC_Decentral_L2' OR
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"='WMSB_IT_US_Production_Support_L2' OR "T"."TYPE_X"='SLA' AND
("SERV_REP_TASK_SLA"."STAGE"='achieved' OR "SERV_REP_TASK_SLA"."STAGE"='breached' OR
"SERV_REP_TASK_SLA"."STAGE"='completed' OR "SERV_REP_TASK_SLA"."STAGE"='in_progress' OR
"SERV_REP_TASK_SLA"."STAGE"='paused') OR ("SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_APAC_Production_S
upport_L2' OR "SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_AoC_Decentral_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_AoC_Mainframe_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_1_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_2_HW_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_2_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_3_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_4_CEFS_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_4_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_CH_Business_Support_5_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_EMEA_ESS_CLAS_Team_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_GLOB_AoC_Decentral_L2' OR
"SERV_REP_TASK_SLA"."ASSIGNMENT_GROUP_NAME"='WMSB_IT_US_Production_Support_L2') AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_1_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_2_HW_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_2_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_3_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_4_CEFS_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_4_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_Business_Support_5_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_APAC_Production_Support_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_EMEA_ESS_CLAS_Team_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_US_Production_Support_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_AoC_Decentral_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_CH_AoC_Mainframe_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_GLOB_AoC_Decentral_L2' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_GLOB_Service_Desk_L1' AND
"SERV_REP_INCIDENT"."ASSIGNED_GROUP"<>'WMSB_IT_EMEA_ESS_CLAS_Team_L1')
6 - filter("SERV_REP_TASK_SLA"."STAGE"='achieved' OR "SERV_REP_TASK_SLA"."STAGE"='breached' OR
"SERV_REP_TASK_SLA"."STAGE"='completed' OR "SERV_REP_TASK_SLA"."STAGE"='in_progress' OR
"SERV_REP_TASK_SLA"."STAGE"='paused')
8 - access("ISAC_GL_APPL_HIERARCHY_SERVIMP"."APPL_ID"="SERV_REP_INCIDENT"."SERVICE_ID")
9 - filter("ISAC_GL_APPL_HIERARCHY_SERVIMP"."APPL_ENVIRONMENT"='PROD' AND
"ISAC_GL_APPL_HIERARCHY_SERVIMP"."SOL_DOMAIN_NAME"='Partner, Product & Contract Management')
10 - filter("SERV_REP_INCIDENT"."TYPE_X"='Incident' AND ("SERV_REP_INCIDENT"."STATE"='Assigned' OR
"SERV_REP_INCIDENT"."STATE"='Closed' OR "SERV_REP_INCIDENT"."STATE"='In Progress' OR
"SERV_REP_INCIDENT"."STATE"='New' OR "SERV_REP_INCIDENT"."STATE"='On Hold' OR
"SERV_REP_INCIDENT"."STATE"='Resolved') AND CASE "SERV_REP_INCIDENT"."DUPLICATE_INCIDENT" WHEN 1 THEN 'Yes'
WHEN 0 THEN 'No' END ='No')
11 - access("SERV_REP_INCIDENT"."CLOSED_AT">=ADD_MONTHS(TRUNC(SYSDATE@!,'fmmm'),-6) AND
"SERV_REP_INCIDENT"."CLOSED_AT"<=TRUNC(SYSDATE@!,'fmmm')-.00001157407407407407407407407407407407407407)
13 - access("SERV_REP_INCIDENT"."INCIDENT_SYS_ID"="SERV_REP_TASK_SLA"."TASK"(+))
15 - access("SERV_REP_TASK_SLA"."SLA"="T"."SYS_ID"(+))
17 - access("SERV_REP_INCIDENT"."ASSIGNEE_GPN"="T"."GPN"(+))
From above plan I could analyze that indexes on table SERV_REP_INCIDENT are not being used on columns ASSIGNED_GROUP, STATE, STAGE etc as they are using IN and NOT IN clauses in where condition and because of this reason cost at id 10 increased to 228k.
now, i would like to know the advise from you people what can be done to make it better. also I read that IN clause can use indexes if data is more. In my case is there any way that I can force those IN and NOT IN clauses to use index? (we have indexes created on all those columns used by SERV_REP_INCIDENT table)
Thanks in advance.

From above plan I could analyze that indexes on table SERV_REP_INCIDENT are not being used on columns ASSIGNED_GROUP, STATE, STAGE etc as they are using IN and NOT IN clauses in where condition and >because of this reason cost at id 10 increased to 228k.Good job isolating the (estimated) spike in resources by high estimates! You can try to minimize the work for this step in several ways, some simple and some extreme:
Try a composite function-based index on SERV_REP_INCIDENT for the IN clauses.
Another long-term possiblity is to partition the SERV_REP_INCIDENT table by the IN values if you have the license. This may not be the best partionining option; partitioning needs to be conisdered carefully before implementation.
How long does the query take to execute? Another possiblity is to to create a materialized view on the query you posted, using the automated query rewrite to automatically use it (possibly indexed).

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