Private feedback to Adobe

I notice it is very difficult to find a way to give feedback to Adobe on products, or offer helpful suggestions, in a confidential manner.
Some software publishers put a "Feedback" link under the Help tab of the products they sell. I find this a great convenience, and companies often will greatly benefit as well.
There appears to be no published email addresses to communicate with officers of the company in private. After much searching, I have given up.
The problem with restricting users to only being able to post to Adobe forums is if the post concerns a problem with products or a shortcoming in what Adobe is doing for its users, it gets BROADCAST to the user base AND its competitors
Some marketing suggestions are best communicated privately, for obvious reasons.
How about opening up some communications channels other than very public ones?
Those private comments that are deemed useful for all users to see and perhaps comment upon can then moved to the appropriate forum.

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bugs

Similar Messages

Realtime feedback in adobe interactive online forms

Hi Experts,
is it possible to provide real time feedback in adobe livecycle designer through scripting? refer to the document in the link - guideline 8
http://http://www.cxpartners.co.uk/thoughts/web_forms_design_guidelines_an_eyetracking_stu dy.htm
Also please provide me with best practices (based on experience) followed in the following cases
1. Highlighting mandatory fields
2. Real time highlighting of conditonally required fields (based on some user entries in the form fields)
3. whether to go for two column alignment or 1 column - 1 column leads to lot of whitespaces in the form while 2 column layout makes things less readable
The link provided contains some general guidelines with web forms and nothing specific to adobe interactive.
Thanks
Rohit

Hi,
Yes is is very possible.
There are examples in the forum for highlighting fields.
John Brinkman's blog has example of validation and highlighting fields. http://blogs.adobe.com/formfeed/ (search validation).
Stefan Cameron has a great example at http://forms.stefcameron.com/2009/03/16/auto-identify-mandatory-fields/
Robert Barnett (passed away this year) has several free papers that are very useful. http://www.rbainformationdesign.com.au/free_papers.html
Caroline Jarrett and Gerry Gaffney's book "Forms that work" is very good. http://formsthatwork.com/ This book has nothing to do with LC Designer, but everything about user's experience with your form.
Hope that helps,
Niall

Customer feedback to Adobe for improvements to PSE

What mechanisms exist for customers to provide feedback to Adobe regarding suggestions and requests for improvements to Photoshop Elements? While I have been satisfied with the changes that have been made from PSE4 through PSE8, there are a number of changes I'd like to see in the next version to make it better suited to my needs - mostly in the Organizer, in regard to tags and captions.

Thanks for providing the link. However, the page that is loaded into Internet Explorer 8 (running on a 64-bit Windows 7 laptop) locks up and refuses to even scroll. I have also noticed this phenomen when attempting to use the PSE 7 or 8 Help facility. While I accept the fact that PSE 7 & 8 weren't designed for this system, I don't understand how any webpage can lock up IE8.
Should I submit my suggestions for improvements to PSE8 on this Forum?

How do I provide feedback to Adobe? Is anyone listening?

Periodically I find situations in using Adobe products where I can't imagine why the product or service is set up or operates in a particular way. When I go to Adobe web site there is no avenue for feedback. I wonder, does Adobe make it difficult to give feedback because it doesn't want to hear from a very loyal customer?
Today, for example, I got a message to update Adobe Acrobat Reader. This sent all kinds of beware signals in my mind because of past experiences. (see explanation below) So I decided to give feedback using a feedback button on the updater. The feedback assumed I was already done the update because it asked me to give a general impression of my experience. So I stopped there and proceeded first with the update. However after I finished the update, the feedback button had disappeared. Why? Because the last step in the updating process was to reboot. Once I rebooted, I could not find a feeback mechanism anywhere in the Adobe web pages.
So here's my feedback on this particular experience.
1. Make a feedback mechansim appear after bootup in a manner similar to the message asking me to update.
2. And now to the feedback I wanted to send Adobe. Stop 3rd party companies from sending "update" messages for Adobe Acrobat.
Explanation: Although it hasn't happened recently, in the last few years I have received multiple times an Adobe update message that I'm now guessing came from Google instead of Adobe. I think it came from Google because I kept receiving the message even after the update was completed. More important, after the update I discovered that Google Chrome was installed. I really don't like Chrome. It messes with and controls a lot of things on my computer that I don't want to have happen. For example, after discovering Google Chrome on my computer I uninstalled it. But then I found the attachments and forwards people sent me in e-mails no longer would open when I clicked on the web page addresses in the e-mail. All I got were blank pages with some kind of "sorry" message. So I searched the Internet for about an hour and eventually found one helpful soul who explained how to unscramble the Google Chrome uninstall problem. Get this, first I had to install Foxfire and then make it, not Internet Explorer, be primary. Later on in the process, I was able to switch back to Internet Explorer as primary. There was a lot more involved but the outcome was successful. My conclusion, two hours of wasted time after updating a product from a company I totally respect, Adobe Reader.
Please tell Adobe to stop letting third party companies use it's updating mechanisms. Not knowing for sure if the update is coming from Adobe or from some other company is real incentive to ignore update messages, which in turn means the product in question becomes less and less effective.
Thanks for listening.

Pat,
Thank you for your time and your thoughts about my experience being spam related. I agree with that as a possibility, but read on.
Maybe my use of the word "message" was misleading. In my entry above I was referring to a pop-up message for updates that happens at the end of boot up process. I've always regarded those updates were linked to software installed on the computer and therefore trustworhty, especially when the company logo was included. I'm a bit more cautious since the Google Chrome incident, but still find it difficult to be totally certain about the origin of the update.
In the subsequent updates for Adobe Acrobat, after the Google Chrome incident, I discovered a small checked box on the lower left hand corner of the update page. And beside the box in very small print was "install Google Chrome". I can only guess who was behind that connection, but I never imagined it was from anyone other than Adobe or Google, since those were the only programs that appeared to be related to the "message".
I'm not trying to make a case against Adobe, far from it, other than to give them feedback for what its worth that somehow their product is being combined with another company during updates on my computer. The computer in question is dedicated almost exclusively for Adobe products including Creative Suite Master Collection which I use in my photography business. My intention are to keep all images and videos relatively secure by minimizing the risk of things that you explain can happen, so there is no e-mail correspondece or Internet searches other than to Adobe company sites. So, updates are about the only outside connection I have with that computer.
Thanks again.

Feedback on Adobe's Term of Use Policy

Have you ever read the terms of use that you agree with when you install or download something? I'm one of those people who actually go ahead and reads the Terms of Conditions, or Terms of Use before signing anything. Not that it ever matters in most cases, I need the service that I was about to install anyway, but I always like to know what I agree with before I use it. And I’ve been doing it for years with all services that I use.
I'm a Dutch designer and I use Photoshop, Bridge, Illustrator, Reader X, Flash, Flash Player and Premiere. And after the last time I checked the Terms of Use for the Flash Player I feel I had to contact Adobe and give them some much needed feedback. However, if you wish to know the actual feedback you have to read and agree with the Conditions below… No just kidding, let me start off with a short summary.
Short sumary
If you want everyone to use your products please cater your services as simple as possible. That means that you should communicate your service in such a fashion that even those who have little to no experience with legal practices can read your legal documents and understand them.
This requires that you do the following every time you want a user to agree with your Terms of Use:
Directly link the user to the right document that they have to agree on, if they have to agree to several documents offer them several links and specifically state that the user agrees with all these documents at the same time.
List all possible languages that your service communicates with in the same document, that way you are always sure that, no matter what, everyone that you cater your services too can read your legal documents.
Start every Terms of Use document with a Table of Contents that lists all languages that you communicate in so that the user can easily find to the right language and the right page it is on.
Start every Language chapter with a title saying what language it is and then provide a table of contents that lists all the sections of the document so that all sections of the document are easilly navigatable.
Provide a short summary of the entire Terms of Use so that everyone knows what the document will be about and that even laymen who have no experience in reading contracts kan know what they agree with. (Albeit, be it in short terms.)
Provide a way that your user can contact you or your legal department in case your documents contain spelling errors, or in case the reader has questions about the document or the service that is attached to it.
And finally, if you insist on sending your users to one central website that lists all your documents, provide a “frequently used documents” section at the top of your website so that your most populair services can be found directly when needed.
So why do I say these things and why do I think Adobe needs to change his current policy? Let me tell you my full report using the example of Flash Player 12.0.
Product licenses and terms of use Website
In my experience Adobe is the absolute king of terrible terms and conditions. Now don’t get me wrong, this isn’t because their Terms are terrible or evil or anything. It’s just because most modern people have at least two Adobe products on their computer at all time and you'd expect Adobe to take a little responsibility because of this. I'm talking about the Flash Player, for YouTube use , and the Adobe Reader, for reading .PDF files. Adobe's products have regular updates that requiring you to accept the terms and conditions every time. So this is rather annoying if you actually read these terms and call me crazy because I always do.
Allow me to congratulate you if you ever clicked the link that you get when you have to agree with the Terms of Use. My guess is that hardly no-one ever does or obviously no complaint has ever reached Adobe, because the link that it provides is absolutely confusing. It links to this website, http://www.adobe.com/legal/licenses-terms.html and it’s a horror to behold, considering you only want to read the Terms and Coditions of this one service that you really want to use.
To many scaterred documents
If you’ve never seen it, the Terms and Conditions website is a large list of .PDF files that you can only access if you have an active internet connection. Now, note how all these files I'm talking about are .PDFs. Meaning that anyone who wants to read the terms and conditions of the Adobe Reader - before opening a .PDF someone sent him - probably has to already own a functional .PDF reader in order to read the terms and conditions. Be it madness, irony or a false assumption, I don’t know, but it’s a funny thought to start off on this website.
Can't find the right content
Well, there's that. But imagine you are like me and you want to update your Flash player to the new 12.0 version. You click the Terms of Use link before you tick the "Yes I agree box". You go to the website and then you look at this enormous list of documents. And you realise that there is not just one document that you have to read. You quickly spy there are several documents called “Flash” and only one of them is probably the one called "Flash Player version 12.0". But don’t forget the very important “General Terms of Use” of course. Because next to your Flash Player license you also accept Adobe's General Terms of Use. Now nobody tells you that you have to do this, nor is it written on the website itself, you just have to assume this. Because if you ever actually read a Software Terms of Use document before you know that most of them require you to also accept the General Terms of Use.
General Terms of Use may aply
The General Terms is the first document on the website, so that isn't that hard to find.
It’s this document - http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/legal/licenses-terms/pdf/Ado be_General_Terms_of_Use-en_US-20121016_1205_web%20version.pdf
And on February the 17th, in 2014 this link downloads a English-only Terms of Use .PDF document that was last updated on October 16, 2012. That's right, it's two years old and English only, so it was written before the United States presidential elections of 2012. Oh and good luck to those abroad co-workers who really like to know what they have to agree with in order to read that necessary .PDF you just sent them.
But all silliness aside, download it, you open it and you read it and it's an OK terms of use document. Disappointingly enough there is no short summary at the start, so be ready to read all of it. And I mean be ready because this document takes about ten to fifteen minutes to read.
Not easilly accessable
Now, back to the main website, and directly notice how it doesn't provide Adobe’s most used Terms of Use documents at the top of this website. Instead one actually has to look up the specific document at the list of licenses below the General Terms of Use. And let me tell you that that is a long list on the main page, so better be smart enough to pop-up the search function or else you'll be straining your eyes to find what you're looking for.
I looked for the words "Flash Player" and this search function got me six different results called "Flash Player". The first one is hidden under the "downloads" tab of the website - you'll never see it unless you put a little effort into it - a third hit is the same as the second hit and the last hit is the same as the first hit but this time it's a "Download" tab at the bottom of the Website.
But the first interesting hit is found under the title "Services" and is listed as "Adobe Premium Features for Flash Player", which surprisingly enough links you to an actual website instead of a .PDF file.
- http://www.adobe.com/products/eulas/tou_premium_features_for_flash_player.html
This takes about seven to ten minutes to read and it's another fairly standard Terms of Use document. Again with no summary at the start of the document and again only in English, and also it probably isn’t necessary to read unless you got the Premium version of Flash Player.
Terrible to navigate
The third hit for "Flash Player" is a link just called "Flash Player", in this case listed under “Software Products” and it notes to be version "12". This is probably the most important document for anyone agreeing with the Terms of Use for their new Flash Player. Clicking the link downloads the following PDF file:
- http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/legal/licenses-terms/pdf/Fla sh%20Player_12.0.pdf
And if you don't open it in Internet Explore or in Chrome browser, but, let's say for instance in Firefox or just download the document and open it on your desktop, you start at the absolute top of the document. Which is in some form of Arabic... And there is no Table of Content to help you out... And the entire document is enormous and in different languages... And the search term "Nederlands" - that's how Dutch people call their own language, and me being Dutch I’d like to start there - doesn't give any results. Where the search term "English" however has just two results, both in the same sentence of rule no.12 of the English version of the Terms of Use. And not at the top of the actual English language version...
This is again a fairly standard Terms of Use, but this time there is allot of "you can't use this product under these conditions" language used. Reading this document takes about seven to ten minutes and it also doesn't come with a summary at the start.
But search a word in your preferred langauge, scroll to the start of the chapter, read it, agree with it in your mind and go back to the main website because there is still one more hit under the search term "Flash Player".
To many documents with the same name
The last actual document that is linked is listed under the title "Mobile, runtime, and touch app products" and links to "Adobe Flash Player". Implying that there is a difference between Adobe Flash Player and just Flash Player. And also could start off a lot of confusion if I searched "Adobe Flash Player", instead of just "Flash Player". So this document isn't of any interest to you if you were looking for your Flash Player 12.0 update Terms of Use. But if you happen to open it, prepare yourself for the same problem as the last document. Because it also starts in Arabic, has no table of contents, it gives 4 results of the search term of English in the middle of the English language chapter and again no results for the term “Nederlands”. This document takes about seven to ten minutes to read as well.
No form of contact
All in all adding the time it takes me to find and read and agree to ALL documents that are somehow linked to the Flash Player Terms of Use it would costs the average person about an hour to find and read everything. And to me this is allot of effort to know what the hell you are agreeing with when you just want to tick that little box you had presented about an hour ago. And every time my Flash Player, or Acrobat Reader or support tool for one of my Adobe designer Software asks for a update I have to go through this time after time after time again. And I’m assuming that no-one ever does this because else any sensible company would put some effort into changing it.
So that’s why I have decided to write this three page long document and emailed it to Adobe. Since I figured someone has to be the first. But that is until you discover that Adobe doesn’t have a Customers support email address. Everything that they do that involves Support is directed to their Adobe Community Forums. For which I need a account to access and post to, for which I need to comply with another set of Terms of Use, (10 - 15 minutes of read)
- https://adobeid-na1.services.adobe.com/renga-idprovider/pages/tos/en_US/ADOBE_MASTER
And with their “Privacy Policy”, a link that directs you to a preselected language website and offers you another seven to ten minutes of reading material.
Postface
In conclusion I’m going to make a final bold assumption here. Because no-one ever bothers to read the Terms of Use, Adobe couldn't be bothered to make these contracts presentable in a user friendly fashion. Instead whenever you want to download a new update, Adobe just offers a link to the main Terms of Use website and hope you just tick the damn “I Agree” box already. And that is just an absolute disgrace for your company’s legal face, especially for a company like Adobe that frequently presents large and serieus Terms of Use Documents to it’s user base and demands them to agree or get out.

I'm not being a smart alec, but... have you ever had a lengthy conversation with an copyright attorney... about what they do?
I know two personally. One because we went to school together decades ago, and the other because he is on retainer for a client of mine.
What you see in the terms of use (End User License Agreement) IS the revised version... I've never seen the FULL thing, but I'd assume it could hold it's own with the Affordable Care Act, in three areas:
1. The overall number of pages.... necessary or unnecessary.
2. The amount of sense it would make to the average person.
3. The number of people in the world who have actually read it.
I've read nearly all of the license agreements for every product I own from Adobe. Mostly because I have to answer questions about things like Norton, McAfee and Google Chrome being bundled and people say they never agreed to it... Well, by installing anything downloaded from here... they did.
BTW. You can'T install ANY legal, legitimate software from ANY company at all without agreeing to terms of use.
Here's where I will be a smart alec... If you have a problem with that... then you need to stop using computers immediately and permanently, or you're going to have a stroke from the self inflicted stress.

General feedback for Adobe

I'm sorry if this is the wrong place to post this, but I looked for a place to send general "feedback" and could not find one.
I just wanted to let the management at Adobe know a couple things related to recent Public Relations blunders. Ever since the announcment that you were ending Flash Player for Mobile, I have had many conversations with people about this topic and there is SO much misinformation due to your announcement, it's going to tank Flash as a broader platform.
I've had people say to me :
- Some think Flash doesn't work on Macs
- Some think the Flash player is cancelled on ALL platforms (PC included)
- Some think Flash in its entirety is coming to an end.
This perception seems to come from people of various levels of technical knowledge, from basic users where it's understandable they might be confused about the specifics of the recent news (but still not a good thing!) on up to key decision makers who don't know tech but are key to making certain spending decisions with regard to tech platforms (CEOs).
This is a horrible place for Flash to be in right now and you need to quickly change the perception with a "Flash is alive and well" type of announcement.
Remember, most people only retain sound bites and a few words from headlines. You may have announced "Adobe ends Flash Player for Mobile" originally, but what people retained was "Adobe ends Flash Player". You need to make a new announcement that the short attention span people will come away from with knowledge that all is well. "Flash not dead" for example.
Man, whoever plans your PR needs to be fired. You could have killed off the Mobile player back before the MAX conference and then followed up with the news about Flash Player 11 and Stage 3D. That would have a perfect one-two punch, but instead you reversed it and all the excitement from FP11 @ MAX was blown away.

you need to quickly change the perception with a "Flash is alive and well" type of announcement.
I just had to go back to a customer:   "...remember that detailed proposal about how we could create a sales automation app, and have it run native on your mobiles, as well as your desktops and website, and.... uhhhh, never mind."
I can almost predict future conversations with Customers,   Customer says: "Flash???? Isn't that what Adobe dropped?!?!? That's what you want to build my app on!?!?!"   Customer is thinking: "How can I get rid of this guy... now where did I put that card for the other developer....."
I don't think any amount of PR is going to help at this point. Adobe has all but admitted that the future of development is browser based. Mobile is where the lion's share of development is right now, and at the very least, it needs to be an option.   Flash was already starting to be a harder sell, and now it is going to be impossible. So, for all practical purposes, Flash might as well be dead.

How do you submit feedback on Adobe Reader?

As I recall, it used to be (at least through version 9) possible to send Adobe feedback and suggestions on Reader from the Reader help menu. That options seems not to be available in version XI, and I haven't found any forum or contact information that would allow you to submit feedback. Have I missed it, or is Adobe no longer interested in receiving feedback?
My specific feedback, should anyone from Adobe be monitoring this forum, is that it was a whole lot easier to customize the toolbars when you could right click on them and get a dialogue box that allowed you to select or deselect toolbar buttons in one fell swoop. The current system of having to repeatedly access the View\Show/Hide Toolbar Items . . . is needlessly tedious and time consuming. Adobe should go back to the old single dialogue box system.
If there is indeed a webpage or forum for suggestions and comments, I'd appreciate it if someone would direct me to it.
Thank you,
Terry

I always google for "adobe wish form", which will return https://www.adobe.com/go/wish/ which in turn redirects to https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Feedback? Adobe Premiere Elements 4.0

Looking at buying Adobe's Photoshop Elements 6.0 for intel imac and I see for another $60 or so I can also get Premiere Elements 4.0. Can anyone speak to the diffs/advan/disadva to Prem Elmts to lets say FCE?
Thx.

My bad. Only Photoshop Elements is available for Mac intels, not Premiere Elements . . .

Adobe Presenter Quiz Feedback

Wondering if anyone knows why my quiz feedback (using Adobe
Presenter 7.02 and PowerPoint 2007) is blurry after publishing.
Looks good prior to publishing and my question text, etc stays
clear? Help?

You would need to create the questions in Captivate. The questions don't translate across the products.

Adobe does not recognize footers in Microsoft Word 2007 to PDF

I have copied and pasted the details, below, from a previous message I have sent out to an assistive technology listserv.
I am encountering this problem with various builds and versions of Adobe Acrobat:
Acrobat X on a Windows Vista 64-bit build (note that this is the best Acrobat I can install on Windows Vista, Adobe Reader XI is not even supported)
Acrobat X on a Windows XP build, sorry, do not know the bit count (it is my work computer so I can't upgrade anything)
Acrobat 9 on a Windows 7 64-bit build.
I have also encountered and checked into whether or not the PDF reads (and does what I want it to) in JAWS 14, latest update (Feb 2013). We encounter the same problem with JAWS and this morning found out that there is a conversion error between Word and Adobe. (See this post, where the ---- are).
Summary, I have spoken with JAWS, put out a support ticket with NVDA via e-mail, spoken with Microsoft, and tried to communicate with Adobe about this issue for help and Adobe is refusing to help. The other places tried everything they knew but they could not get it to work. I even tried to strip all the page numbers from Word and number using Adobe's page numbering feature, but that was not successful either because I cannot use Roman numerals.
I would appreciate any feedback the Adobe Forums can give me; please note that I cannot post a sample document at this time as the only document I have is a private work document (cannot share those by policy, so I will have to make up a fake document if I get the time and energy).
Thank you very much for your time and expertise. The pertient info is above and below in "Original Message" and "Activities section" - the other information is there if you'd like to look. And to provide feedback to Adobe about things I think they could improve, since they will not let me email them directly.
----Original Message----
My question concerns the reading of Footers / Headers in Microsoft Word 2007 and Adobe Acrobat (headers/footers designed in Microsoft Word 2007 and then converted to PDF with "Bookmark" checked in Adobe Acrobat conversion settings).
The document is a word document containing 50+ pages. There are 12 pages of "front matter" that are marked with Roman numerals. Subsequently, the body text of the document has an Arabic number (1, 2, 3, 4, etc.) in the bottom right corner. Footers are used properly in the document. All Table of Contents links, which do link to both headings in the "front matter" and to headings in the body text, are picked up properly. Literately, the only thing not reading on the document are page numbers (the Word Status bar is reading its page numbers, but the page numbers in the footer are not reading).
I then need to convert the document to Adobe Acrobat PDF. Granted, I have a full copy of Adobe Acrobat X available to me, and my various assistive technologies have always functioned better when opened directly in Acrobat (rather than Adobe Reader). So, I set the accessibility options (from Word) properly, asking it to bookmark Headers and Footers as appropriate, thinking that this will pick up the page numbers and make them read as the bottom right corner of my PDF.
All links work in Adobe to navigate by section/heading. All figures are alt tagged. Everything is perfect - but the one thing that NVDA won't read are the page numbers. Visually, the page numbers are there on the document, but NVDA won't pick them up. Additionally, I also changed the appropriate page numbers in Adobe (Page Thumbnail Pane, on the Navigation Pane I believe it is called) - to reflect the section where it is Roman numerals and Arabic numerals. This did not help, and for what it is worth, I cannot get NVDA to voice when I am in this pane, so I don't seem to have a chance of getting the page number info from there.
NVDA reads the document just fine except for the above-mentioned snare. However, when it reads, it will go to the next page, and say, "Page 2 of 54, (page text), Page 3 of 54 (page text)," etc. when I will need it to say Page ii of 54 (page text), Page iii of 54 (page text)," and so on, changing to "Page 1" when the Arabic numbers are used.
I know that the Page Label issue is part of Adobe's issue, with them not releasing the PageLabel aspect. (I have looked through some NVDA tickets). I do not know how to put a "changeset" into my copy of NVDA though, or even if it would help (I have no computer scripting skill). The easy answer would be to upgrade to Adobe Reader XI and see if that helps, but I don't have the ability to put it on every computer I use, and *I need this file to read consistently across multiple versions of Adobe* (including Adobe Reader/Acrobat 9, X, and XI). (This file is also going out to people who may not have the latest version of Adobe, but are also running some copy of NVDA, either a portable or a full install).
Is there any way to pick up the Footers with page numbers voicing in NVDA, and/or have it read the user-editable page number box that is on Adobe's Toolbar (next to the 1 of 54 parentheses). This user-editable box, to jump to page numbers, reflects the Roman numerals I have loaded into the pages of Adobe. When I press Ctrl+Shift+N in Adobe, I can also go to the appropriate page (if I type in iii, it will take me to iii, if I type in 34, it will take me to the Arabic number 34 -- NOT the 34 of 54, which would land me on a different page. And I want to land on the page that has the Arabic 34, so that's functioning fine.
I just need the page numbers in the footer to voice, "Page iii," or "Page iv," or "Page 29," etc. If I could get NVDA to do that, I could say to viewers of this document, "If you are using NVDA, remember to Ctrl+Shift+N to get the GoTo Box, then type in the page number you want if you cannot follow a link or a bookmark." This document is *very* accessible in my opinion with lots of ways to navigate...the only aspect of navigation that isn't being picked up are those footer page numbers!
I do have my Document Formatting settings on the NVDA menu set to "Report Headers," but that does not seem to help in either Microsoft Word 2007 or Adobe Acrobat. I have even switched the page numbers from the footer to the header to see if that would help and it didn't.
----Activities I have done today----
I spent over an hour on the phone today with Freedom Scientific (makers of JAWS) trying to troubleshoot this. We discovered that Footers will not read very well in JAWS and Microsoft Word 2007 (only solution is to stop reading document text and read Virtual Viewer text briefly, then go back out to document text, then back into Virtual Viewer which is NOT an acceptable or accessible solution whatsoever -- too much work for someone trying to read the document) -- and then we also discovered that:
Upon conversion from Word 2007 to .txt file (.docx to .txt), there are no alt tags for the figures in the document, or page numbers.
Upon conversion from Word 2007 to Adobe Acrobat X then to .txt file, every insert of a page number and footer is replaced with the same alt numberpad numerical code: the one that generates female. ♀No wonder JAWS and NVDA are skipping this, neither understand how to communicate it.
On the advice of JAWS Technical Support I contacted Microsoft Accessibility Technical Support and spent an hour on the phone with them. They say that unless Adobe can find a solution, it appears that it is impossible for Microsoft products to read the footer if JAWS was unsuccessful doing what I wanted it to do. The document/footer in question includes about 12 pages of front matter (numbered in Roman numerals) and 44 pages of body text (numbered in Arabic numerals).
I kindly explained to the Microsoft Support Agent that I found this issue hard to believe, although I understood. Sighted folks have the ability to make their documents look quite professional and that is the caliber and quality of documents anticipated from everyone, especially college students graduating from school, or job applicants. That a coding issue prevents the footer from being read properly, except in Edit view, is disappointing. The representative was with me 100% of the way. She completely understood where I came from. And yes, when I am designing the document myself, I know what I put there (or I pretty much do, anyway). But if I recieve a document, it is much harder to tell what is really there or not, or how the page numbers really lay. And this is confusing as heck, believe me.
I then called Adobe Technical Support, after having a brief online chat with them. Granted, I had to leave the chat in the middle because I got interuptted by something that was high-priority, but the woman chatting from Adobe says that chat is only for installation issues, and I will have to pay to open a support ticket. Excuse me? I have paid a hefty sum of money for Adobe Acrobat 9 and Adobe Acrobat X (work paid for the other Acrobat X copy). I deserve this problem to be troubleshooted for free. There was even a statement on the Adobe Acrobat X website that said Acrobat X users didn't have to pay for support, but Reader users did.
----Slight bit of rant and constructive criticism----
In speaking with Adobe Technical Support, I had to wait on hold for 30 minutes before my call was answered, and then I had to consent to being on hold countless times and had to answer, "Yes, I am converting from Word 2007 to PDF using Adobe Acrobat X" at least 6 times. The representative would put me on hold, then ask me the question, then put me on hold again, repeated 6 times over 45 minutes. At the end of 45 minutes (1 hour and 20 minutes of wasted time by now, that I must justify to my employer) - I told the representative I wanted to speak with his supervisor immediately, I did not care if he was trying to fill out a support ticket (and putting me on hold at least 4 more times in 10 minutes while he claimed he was filling out the support ticket) - and finally he put me on hold again and gave me to a very helpful supervisor. Within 6 minutes of speaking with the supervisor the supervisor had my support ticket filled out and I should recieve a call from Adobe within the next 30 minutes if his estimation was right (he estimated two hours, but it's been an hour and a half).
I have yet to know what can be done about my document. Freedom Scientific Technical Support is closed now for the day and I need to work tomorrow and Friday away from the phone. As I stated to Microsoft Accessibility Support, I truly feel that Adobe should read the page footers, every document says that Adobe should be able to read the page footers, and I feel slighted that as a person who uses assistive technology, there is some glitch that isn't making this happen. I am not blaming a specific place per se, except I am a little frustrated with Adobe especially since they have not gotten back to me, and I am frustrated with their customer service. JAWS customer service and Microsoft customer service were both exemparly, and I cannot say enough good things about them. My wasted time with Adobe however, that was disrespect in my opinion. And I certainly will not pay to open a support ticket, and my workplace has a site license. They've paid enough already.
If you've read this far, thank you. I look forward to replies, or at least understanding. And if anyone has ideas, I'd appreciate it very much (yes, I have tried taking the page numbers off and using Adobe's page number feature, but that would not allow Roman numerals. Only Arabic.).

Greetings NoNameGiven,
If I understand the problem correctly (I’m not sure I do) you would prefer ‘iii’ to be read as “eye eye eye” rather than “three”? The alt text property is the only way that I know of to make this happen. Hope this helps.
a ‘C’ student

How's Adobe Media Encoder CS5 working for you?

This is the first thread on the new Adobe Media Encoder forum, so I thought that it would be appropriate to open it up by just asking a general question:
How is Adobe Media Encoder CS5 working for you?
Please be sure to install the Adobe Media Encoder CS5 (5.0.1) update. Instructions for updating are included in this post about the Premiere Pro CS5 (5.0.2) update.
If you're having a specific problem that you want help with, or if you have a specific question, please start your own thread on this forum. This thread is intended for general feedback about how Adobe Media Encoder CS5 is working out for you.

First of all IT IS GREAT and I use it a lot I also used the CS4 version before!
But I have to report two issues about version CS5:
1. I bought the English version of the production premium CS5 but I have a German operating system (win7 64bit) all other adobe application are in English except Adobe Media Encoder it shows up in German language! Not a show stopper but should be fixed.
2. Recently I wanted to encode a video into an h264. I made some custom settings for that and the encoded video played very stuttered in Microsoft Media Player 12 (like 12fps instead of 25fps [settings were set correct in AME]) but fine in Quicktime and VLC Player (execpt for the gamma bug but that's an other story...)
I did a lot of testings and found the issue! Sometimes when you change a lot of the h264 settings (don't know when it happens exactly) Media Encoder seems to not set the fps correctly allthough AME shows 25fps in it's settings this setting is not encoded into the final file!
Quicktime and VLC seems not to care about the missing information but Windows Media Player gets confused.
It does not happens when using a preset in AME it only happens when changing a lot and using custom settings!
You can see the missing fps setting when right clicking the encoded file and choose properties (german:Eigenschaften) switch the tap to Details and there is no fps setting in the stuttering files but when encoded with a preset in AME there is the correct 25fps setting!
I have attached a screenshots to demonstrate it:
My workaround so far was to choose a preset with 25fps and close to my desired settings and change as few as possible - Fingers crosses and with a chance of 3/4 I was able to encode a working file containing the fps setting in it which plays perfect in Microsoft Media Player!
I hope you take a look into this issue because if you have a long file and you have to encode it again because it fails....... uiuiui
Thanks Todd for the possibility to give this direct feedback to Adobe
This is real support!

Adobe Acrobat Pro cannot find moved files or files with edited names

Adobe Acrobat X Pro 10.1 cannot find recent files or files with edited names.
For instance, if a PDF file is moved in the hard disk from one foder to another, Acrobat cannot find it when trying to open it via "File - Open Recent File".
Likewise, if the name of the file is changed in the Finder.
Similarly, if a PDF file is open, it is marked with the yellow fluorescent marker of Acrobat, its name is then changed in the Finder and later on you try to save it, Acrobat says that it cannot find such file.
Yet, applications like Microsoft Word do not have any of the above problems. It would be great if Adobe could fix these serious productivity issues, which have plagued Acrobat for many years now.
How to send such feedback to Adobe?

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Is it possible to view "Attach File" annotations in Adobe Reader for iPhone 5s?

Most of my annotations transfer well from Adobe Reader XI to Reader for iOS but "Attach File" annotations don't seem to carry over. I would like to be able to attach image and video files and have them function on an iOS device.
Versions:
iOS: 7.0.4
Adobe Reader iOS: 11.2.1
Adobe Reader Windows: XI 11.0.0
It would also be nice to have the same comment tracking functionality that exists in the desktop version. Knowing when and by whom each comment was made would be helpful in the field.

Thanks for your feedback. Adobe Reader for iOS does not support attaching of images and videos at the moment.
We have taken note of both your requests.
Shradha

Feedback: Adjusting Blending Options over layer in Photoshop?

Hi all, I've got a really simple problem that i cant seem to find anywhere to configure it out. I've used photoshop for real long time and as i used it more and more often for my painting, i cant help but feel that the "Double-Clicking" when mouse over a particular layer, which shortcuts into the "Blending Options" is seriously bothering me too much for my personal preference.
The thing is, i liked that blending options thing on layers and what it does but i never really does use it when i'm using my photoshop for painting. Even if i did i wanted to use it i can right click and click on the blending options myself. What i hate is the amount of time it takes and lags when a blending options window is being closed, when i didn't make any modifications at all!
As i go through my layers fast in photoshop, i run into these problem alot where my wacom pen accidentally double click on a layer where i just wanted to drag it or rename it. Sometimes it really make my heart jump when it just freezes there for 10+ seconds. My computer is rather new while its operating on windows vista i seriously don't think that is the problem of the lag.
It could be the big dimensions of my photoshop layers and the way of my working that makes it lag alot when the blending options window closes(even though i did nothing), but i just want to solve this problem by by adjusting the double click / blending options configuration fuctions, but seriously i cant seem to find it anywhere. I've also looked into keyboard shortcuts, menu shortcuts, preferences but its not there. I've also searched around the forum no one else seem to discuss this before.
So I hoped someone here actually can help me with this it'll really be doing me a big favor. Its seriously getting on my nerves... sometimes it freezes for 15 mins when i'm on my biggest ps file which is like 8000X8000 pixels.
If Not, I hope to give a feedback to the adobe photoshop community and hope that our great Photoshop will keep improving better, by adding a way to actually make it possible and customize the 'blending options' over a particular layer shortcut to another shortcut so that it won't cause a problem for a user like me.
I also hope to suggest that it'll be alot better if there is a a straightforward direct feedback system that can feedback the message straight to Adobe through the programme itself ( although this is beside my main point) because it actually takes quite a while for me to register and figure out navigate my way through this forum and finally find a way to give an effective feedback. I believe many users will not bother to actually go through all this just to provide a feedback and I believe this will prove to be effective feedback for Adobe.
If I had any issues that I had left out or I didn't know, please do kindly let me know, cause i just registered here. Thanks for reading.
Cheers,
Eonridr.

HA! I happened to stumbled upon the answer to my own question:
Use MAIN MENU > EDIT >
In the KEYBOARD SHORTCUTS and MENUS POP-UP, select
Twirl open the LAYER section
Scroll down and select
A text field will appear
Simply type the keyboard command you want to use!
NOTE: an ALERT will warn you if your shortcut is already in use

Reporting spam in private messages?

G'day
(I'm cross-posting this from here: http://forums.adobe.com/message/2677169#2677169)
On forum messages, there's a button to report it as spam. I cannot see any similar feature to report a private message as spam. Anyone know how to bring spam private messages to Adobe's attention (other than posting to the "report spam" threads here, which seems a pretty primitive way of effecting the desired result)?
Cheers.
Adam

In my memory, this is only the second odd PM that I have received. Going back a couple of months, I had gotten another, that might have been such an effort, or maybe just someone trying to contact me on a form topic, and they were just not clear. I replied with a question, as to which forum they were referring to, and never got any response. There were no links, or anything else, so I will never know about that first one - test run?
Still, I'd like to see this sort of thing nipped in the bud. Just not sure what can be done about it. Might be a simple task, or maybe not. The harvesting of PM accounts and then probably accessing Adobe accounts via a 'bot, or similar, is not something that I would like to think about. If the spammers can do that, is it much more difficult to gather up users' S/N's, etc., from their product registration data? Some Web software guru will have to answer that.
Glad to hear that it was the same one, that many of us got, and not a different one. Thanks for confirming.
Good luck to us all,
Hunt

Private feedback to Adobe

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