Probable fix for low DDR bandwidth
Sisoft results
SPD 2.5-3-3-8 4,325MB manual SPD setting
SPD 2-2-3-5 4,267MB manual SPD setting
SPD 2.5-4-4-8 4,645MB High performance SPD auto CPUID reports actual SPD 2.5-3-3-8 on my NEO2-S BIOS 1.2 twinmos pc3200
It seems that any manual settings on SPD causes the DDR bandwidth to decrease. There are some bugs in BIOS with these boards, as u can see SPD auto is 2.5-4-4-8 but CPUID says it's 2.5-3-3-8!!! Try setting high performance and leave SPD as auto to fix the problem.
MSI certainly knows about this problem, as BIOS 1.33beta trys to fix this SPD setting issue. Maybe that's why there's no PAT and D.O.T for most boards as this is a bigger concern!
Before the fix, OCing was dismal @208FSB limit. Now OCing @215FSB and going higher after fix. sisoft 4,864MB!!
Hopefully MSI will resolve this issue and give us what we paid for.
All MSI'er pls report in this thread whether this fix helps.
Any other fixes that help increase performance are also welcome.
Note: I never posted before, always receving and never giving. Becos of the wonderful contributions by others that resolved my many issues and thus making my computing experience a better one. Here's my thanks to all who spent their time and effort to help others. Also thanks to ad hoc and his thread on Interesting results with SPD settings and my NEO2 FIS2R for the fix.
Hmmm....it seems that nobody is trying out this method or willing to share. Sad.
Anyway, just got back from work i flashed with BIOS 1.33beta. Set high performance, SPD auto. It showed 2.5-4-4-8, hey this BIOS ver was suppose to fix the SPD timming!!! Heck it, booted up to windows to check the actual SPD timming using CPU-Z. WOW,
with ver 1.2 it showed 2.5.3-3-8, with ver 1.33beta it was an amazing 2.5-2-3-5. Immediately started sisoft and this was the results
Int buffered - 4,986!!!
Float buffered - 4,991!!!
That's an increase of 700mb!!! All this after the fix!!! Can't wait for the final fix!!!
MSI is finally getting it right. Now for PAT and D.O.T
P4 2.6C
MSI 865PE NEO2-S
Twinmos PC3200 x2
Sapphire 9500PRO
WinXP PRO sp1
Similar Messages
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FIX for low volume, sort of....
I finally broke down and called tech support last night about the low volume issues I was having. The music and videos are all loud enough and when using the headset and/or headphones but calls, speakerphone and voice mail are all very low even when turned all the way up. To listen to the VMails I had to hold the bottom of the phone near my ear.
When on the phone he told me to hold down the top button and the home key which I had done before but I always stopped when the slide to turn off appeared. He said to hold both down until the "apple logo" appeared. I did this twice.
I did this and my volume increased by about 10-15% for the calls, speaker phone and VMail increased about 25% same for the music and videos. I can now hear the Vmails comfortably holding the iPhone about 2' in front of me no more holding it to my ear. The music and videos are now so loud that I dont have to turn it up past about half way.
The volume for calls could still be a little louder as I still have it maxed out but that to is much better than before.
He also asked if I used a case and I said yes but it didnt block the speaker. He asked me to remove the case as the entire bottom piece of the iPhone is thinner and a different material and allows sound through "in a way". I thought he was crazy but I removed my case and viola another nice volume increase for the VM, speakerphone, music and videos.Thanks, pool_shark and Tidbits. I guess I'll have to wait for the 4.03 update. I keep my volume at maximum. I had a Plantronics bluetooth when I got the phone, have since purchased a Jawbone, a newer Plantronics, and a Blue Ant. Have returned the first two and will return the Blue Ant if I don't get the update before the return period is over. This is really frustrating, but at least it's good to know Google is working on a fix.
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I've only had my iphone 5s for a week. I keep getting an error message of "Server has stopped responding." I need the server to work. Does anyone know if there is a "fix" for the problem? Other wise, I probably best return for a refund and get a Samsung. Thanks
sandyzotz wrote:
Other wise, I probably best return for a refund and get a Samsung.
Unlikely. Based on the complete lack of detail of the issue provided it is entirely possible the same issue would occur.
Unless and until the user provides some actual details of the problem, there is nothing the indicate that the issue is with the iPhone. -
Hi, Just bought an ipod classic 160gb and i notice that when I turn the volume down all the way, music is still heard, i.e. I cannot turn it down lower than a certain volume. Is there a fix for this? Thanks
I've got a feeling that's the way it is. I know that if I turn the volume down all the way, I can still hear the music very softly -- which is great for listening when I have a migraine!
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Looking for a fix for my wife's 3gs low volume. Bought the phone yesterday 4/23/2011. I have a 3gs and volume is very strong. have to turn down at times. What is the solution?
Go to Settings -> iPod and see if there is a volume limit set.
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When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low
However when I activate the speakerphone the recipient can hear me loud and clear
Is there a fix for this?
Thanks
TeresaHey Tlabounty,
Thanks for the question. I understand you are experiencing issues with the microphone on your iPhone 5. To troubleshoot this issue, you may find the information in this article helpful:
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Note that speakerphone and regular calls utilize seperate microphones on the device. It sounds like you have isolated the issue. Furthermore, if you determine that the issue is hardware related, the following resource may help you get started with the service process:
iPhone Repair and Service - Apple Support
http://www.apple.com/support/iphone/repair/
Thanks,
Matt M. -
Last known fix for Find my iPad? How is this not an included option for devices that are currently turned off. Absolute no brainer. Thief steals the iPad and turns it offline, or user loses it while it has low battery, lost forever. Brilliant.
If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
General steps to follow for a Stolen iPad
http://stolen-ipad.com/
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Cheers, Tom -
My iPad makes a high low high tune every fifteen to twenty minutes, anyone know of this and have a fix for this annoying sound.
I Also have this problem!!
In my situation, the screen simply started exhibiting the same symptoms a few weeks ago (early February) for no apparent reason. At first I thought the screen was dead, but discovered the heat solution by accident. Now I turn it on and keep it from going to sleep until I go to bed. Thank goodness the battery is still awesome on this thing.
I bought it new and still has the original screen, I keep it at home (never below 62 degrees). Coincidentally, this happened a day or two after the expiration of the warranty!! Any help figuring this one out would be eternally appreciated.
iPad mini retina Wi-Fi, iOS 8.1.3 -
Hi all... My mid 2010 MacBook Pro took a keyboard spill. It still works but the display is very very dark. A faint image can only be seen at an angle in very bright light. I think this model has an LED screen. Can anyone please tell me what the fix for this is? Thank you sooooo much!
< Email Edited By Host >Spill Cleaning
Some liquid has just spilled into your Mac. What should you do?
Do
Immediately shut down the computer and unplug the power cord.
Remove the computer's battery (if you can)
Disconnect any peripherals (printers, iPods, scanners, cameras, etc.)
Lay the computer upside down on paper towels to get as much liquid as possible to drip out.
Note what was spilled on your Mac.
Bring the computer into an Apple store or AASP as soon as possible.
Don't
Don't try to turn it back on. Liquids can help electrical current move about the components of your Mac in destructive ways.
Don't shake the computer (this will only spread the liquid around).
Don't use a hair dryer on it (even at a low setting a hair dryer will damage sensitive components). -
Itunes artwork display issue and a fix for 'unknown error occured (-50)'
Too bad they dont have stickies. This would be a great one.
This is a thorough fix for art work and the -50 error.
If you see artwork in itunes, first verify that the artwork is in the mp3 tag using a program like "tag and rename" http://www.softdepia.com/tagrename_download1291.html
If the artwork shows up in tag and rename, then you added it correctly.
If the artwork isn't displaying on ipod, delete the song and retransfer to the ipod. Next make sure the "view artwork" check box is checked. To do this connect your iPod to iTunes and there will be a checkbox that should be checked to see if you want artwork to show up on your iPod.
If you get this message -
The ipod cannot be updated. An unknown error occured (-50).
And have no artwork at all in you IPOD , dont fret. I am getting there..
NO you DO NOT NEED to FORMAT YOUR IPOD YET as commonly posted. I have tested and retested the following fix-
Eject IPOD. Kill ITUNES.
Backup the following files
iTunes Library.itl
iTunes Music Library.xml
& anything in the Previous Itunes library folder
and delete them. More info on these at http://docs.info.apple.com/article.html?artnum=93732
Dont worry, its much easier to recreate the database than to wipe your IPOD.
Next Start up ITUNES. Plug in IPOD. You now should have a empty database.
At this time, uncheck copy ARTWORK to IPOD, and when it's done deleting artwork, CHECK Copy ARTWORK to IPOD.
It now should sucessfully display ARTWORK and not get the -50 error!!
Now, goto you ITUNES Music folder and drag to the library and it will add you music back in, including your PODCASTS.
All you need to do is click the RESUBSCRIBE button and you are back in business!
IF this fails, which i cant DUPLICATE anymore, try this
http://docs.info.apple.com/article.html?artnum=300248
Its the DREADED IPOD FORMAT article.
But you probably wont need it if you follow all these steps.
Post back if this doesnt work and if it does, give me some credit;)Just as an fyi, to shorten this procedure instead of deleting the files i found out you and open the .itl files and delete all the lines in it so its an empty file.
Then open itunes, and it will rebuild the database with the files from the .xml file.
This saves you from having to rescan the songs.. -
A "FIX" for Users of PC Suite 6.83 and Removing th...
To conduct the fix immediately, just skip down to about the 3rd paragraph below called "The FIX" for me! This other stuff is some backgroung I wanted to give.
Bottomline...6.83 has a serious problem when you istall it, and I spoke with a Nokia technical rep 2 days ago and he confirmed it. Unfortunately, Nokia doesn't have a clue to what is the root cause problem. The Nokia rep recommended that I "NOT" use version 6.83. Since they are having so many issues with it, I don't understand why they don't just remove it from their website? No matter what you try you will not get it to work properly!
Now when you try to uninstall 6.83, you also get into trouble. You can unistall the PC Suite 6.83 core application , but the cable driver portion remains. Now when you try to remove the cable driver, under ADD / REMOVE Programs, you get the following error" The feature you are trying to use is on a network resource that is unavailable". Again, the Nokia rep was clueless as to why I was receiving the error message and had no additional help for me in removing the cable driver. It just seemed no matter what I tried I could not remove the cable driver nor could I reinstall PC Suite either version 6.83 or 6.82. Finally, last night I stumbled upon a note from another digruntled nokia 6.83 user that led me to search the following Microsoft info regarding a little program called "Windows Installer Cleanup Utility".
My setup:
Phone - Nokia 9300
Cable - Nokia DKU-2
PC Suite - 6.83
PC OS - Win XP SP2
"THE FIX" for me:
1. Go to (ADD / Remove Programs) and uninstall PC Suite 6.83. This only removes the core program and "not" the cable driver
2. Now go to the following MS website and download and Run the "Windows Installer Cleanup Utility".
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
Once you download this small MS utility, go down to my item #3 below for further immediate instructions!
Article ID : 290301
Last Review : November 13, 2006
Revision : 5.1
This article was previously published under Q290301
Warning The Windows Installer CleanUp Utility is provided "as is" to help resolve installation problems for programs that use Microsoft Windows Installer. If you use this utility, you may have to reinstall other programs. Caution is advised.
On This Page
SUMMARY
Microsoft has updated the Windows Installer CleanUp Utility. With the Windows Installer CleanUp Utility, you can remove a program's Windows Installer configuration information. You may want to remove the Windows Installer configuration information for your program if you experience installation (Setup) problems. For example, you may have to remove a program's Windows Installer configuration information if you have installation problems when you try to add (or remove) a component of your program that was not included when you first installed your program.
The Windows Installer CleanUp Utility does not perform the following functions: • Remove Windows Installer
• Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
The Windows Installer CleanUp Utility does perform the following functions: • Provides a dialog box in which you can select one or more programs that were installed by Windows Installer
To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select
If you use this utility to remove the Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.
Back to the top
MORE INFORMATION
This version of the Windows Installer CleanUp Utility works correctly in all 32-bit versions of Microsoft Windows. The 32-bit versions of Microsoft Windows are as follows: • Microsoft Windows Vista
• Microsoft Windows Server 2003
• Microsoft Windows XP
• Microsoft Windows Millennium Edition
• Microsoft Windows 2000
• Microsoft Windows NT 4.0 with Service Pack 3 or later
• Microsoft Windows 98
• Microsoft Windows 95
This version of the Windows Installer CleanUp Utility works correctly in all 64-bit versions of Microsoft Windows. The 64-bit versions of Microsoft Windows are as follows:• Microsoft Windows Server 2003
• Microsoft Windows XP
• Microsoft Windows Vista
The following file is available for download from the Microsoft Download Center:
Download the Windows Installer Cleanup Utility package now. (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
Back to the top
3. Now go to START/PROGRAMS/Windows Installer Cleanup Utility. When you run this utility, a window will open up that lists all the of the programs that you have installed. It looks a little bit like the add/remove program window. Now Select the "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution programs, then run the utility. It only takes about 15-30 seconds to run.
4. Now go back to the Add /Remove Programs in Control Panel and try and remove "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution programs now. They should now uninstall!
5. Next I restarted my computer.
6. DO NOT install 6.83!!!!
7. Now go to Nokia website and download PC Suite version 6.82_rel_22:
http://nds1.nokia.com/files/support/global/phones/software/Nokia_PC_Suite_682_rel_22_0_eng_us_web.ms...
7. You should now be back in business with a working version of PC Suite.
It is obvious that there is a serious issue with the cable driver portion of 6.83 that corrupts MS Windows Installer program during the install process. Even though you initially can install 6.83, the cable driver is messed up. Also, you can't then uninstall the cable driver unless you run the Windows Installer Cleanup Utility.
After a month of fighting this issue, the Windows Installer Cleanup utility was the key to clearing the conflict of the cable driver. Unfortunately, 6.83 has a serious issue with the cable driver.
Good luck everyone...Sorry for being long winded!Hi diving_catch
Just wanted to say a big thank you as a large number of forum members are having grief over this one!
Might I add that I was happily using 6.82 rel_22.0 until NSU decided that it was time to update........you guessed PCSuite no longer worked. On Xp I uninstalled PC Suite + Nokia Connectivity Driver, installed and ran Nokia PC Suite Cleaner - option clean-up computer, rebooted and at least for now 6.83 v14.1 seems to function with N95. As no updates are available yet I haven't installed Nokia Software Updater!
Many thanks also for the link to PC Suite 6.82 rel_22.0 as I shall probably need this soon.
Interesting for Nokia comment as it's successor is currently out beta testing!
Happy to have helped forum in a small way with a Support Ratio = 37.0 -
A FIX for iPhoto 11 opening older libraries
Had the same problem everyone else has had. Then I was thunk in the forehead by an obvious trick. I use iPhoto Library manager. I opened IPLM and and clicked on the icon for creating a NEW LIBRARY (upper left corner of IPLM screen). I named it TestLibrary. I then launched this new file from within IPLM -- and iPhoto 11 (v 9.1) opened! That is, the app opened with a new library that contained no pictures. I dragged a couple of test jpg's into the library. Then I quit and reopened TestLibrary several times, to make sure I wasn't counting my chickens too soon. TestLibrary opened fine each time. I then quit IPLM and went directly to my picture libraries in the Pictures folder and launched them from the finder. EACH AND EVERYONE OPENED! They not only opened but iPhoto 11 performed the "update" function very quickly, even on the larger libraries. Again, I quit and reopened the files several times to make sure I wasn't dreaming.
I suspect the IPLM manager may be partially culpable. I note that many people who posted this problem also use IPLM.
FYI: I figured out this fix while standing here at a counter in my local Apple Store (Leawood, KS). The floor sales rep who tried to help me earlier -- a cute and very friendly blonde with a killer smile -- had no idea about the iPhoto problem. But she was very kind and took my emil address and set me up for a Genius Bar appointment for tomorrow. I'm looking all over the store now for her. nowto share my success -- but she has wandered off. Rats. She really is cute; I'm single. Which is none of your business. Where was I? Oh yeah. Before Ms. Cute saleswoman wandered off and aftyr my heart rate returned to normal, I decided to experiment a little more. That's when I came up with the idea of using IPLM to create a blank new file. Getting ready to leave now. ..... NEW UPDATE: I finally spotted the very nice (and very cute) Apple saleswoman who had been helping me. Some other customer was flirting with her, pretending that he didn't know a thing about his new laptop. Rightttttt... I interrupted and asked her for a dance. Just kidding. I told her I had fixed my iPhoto libraries. She smiled, nodded, said "GREAT!" I melted. I offered to hang around a few minutes in case she wanted to come over and see how I fixed iPhoto. While waiting for her I thought I should type this and post it on the Forum. The very nice (and BEYOND cute) saleswoman still hasn't stopped by yet. I will wait a few more minutes. I'm in love. But the store is very busy. I will wait a few more minutes. I am realllly in love. Did I mention she was cute and very polite? Gotta go now. Perhaps Ms. Cuteness and I will meet in another time, place or dimension. After all, she has my name an email address. Maybe she'll send an email later and ask me for a date — strictly for professional and technical information purposes, of course; to find out how I fixed the iPhoto problem so that she can share it with other staff and customers. She probably won't, which means other Mac owners who wander in today with the same iPhoto problem will also fall in love with Ms. Cute but they won't learn a darn thing about my iPhoto fix. That kind of customer relations conduct would normally make me very angry. But nothing is normal anymore. It's hard to be angry when you're madly in love. -- DavidiPhoto Library Manager - http://www.fatcatsoftware.com/iplm/ -
Update 10/24: I released a quick 3.5.8 update yesterday, which doesn’t yet provide full iPhoto ‘11 compatibility, but does provide a couple improvements for iPhoto ‘11 users, including a fix for those experiencing the issue of being unable to reopen a library after upgrading it to the new iPhoto version. If you have such a library, simply open the library up via iPLM, and you should be prompted by iPhoto to upgrade the library again. Once it’s complete, you should then be able to close and reopen the library normally.
LN -
Why Won't Apple Announce Fix for 'No disc burner...'
Odd that Apple won't post publicly what "Jeff" from iTunes support says is official fix for this error - downloading and installing 8.1.1. Anybody had problems with 8.1.1? Transcript of my discussions with iTunes support is below for your reading pleasure:
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 14:26:05
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 10:04:56
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Furthermore, I have issued an additional five song credits to your "[email protected]" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "[email protected]".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: [email protected]
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
http://www.apple.com/support/itunes/store/
http://www.apple.com/support/itunes/store/browser/
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : [email protected]
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : [email protected]
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
TrackID: 7593967
Sent via BlackBerry by AT&TI'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
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