Problem about launch the Desktop Software for PC

Hi all,
I got the error message : "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." after I installed it by the zip installer named "610_b038_multilanguage.exe".
How to fix the error and launch the manager successdul?

I also cannot use the software with my Bold 9650. I have a solution though - buy an iPhone.

Similar Messages

I get an appcrash message when I try to launch the desktop software

(personal info removed)

Hey terrapin7,
Can you please verify that the BlackBerry Desktop Software is installed in a user account with admin privileges? Here is a KB article that may help you out with this issue. "BlackBerry Desktop Software has stopped working. A problem caused the program to stop working." appears when launching BlackBerry Desktop Software" http://bbry.lv/ZZWKYn
If that doesn't help, I'd suggest contacting your wireless network provider to ask that they escalate this issue to RIM on your behalf for further investigation.
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Desktop Software for OS X 10.5.8

Have recently gotten a 9810, but the Mac software on your site requires my 10.5.8 Mac to be 10.6 or higher.
Are there any archived versions of the Desktop Software for an older Mac system?

Why do you need to "sync"? Just plug the device into the usb port of your mac. An icon of the drive will show up on the desktop. Open the SD card from the finder on your mac and highlight and drag what ever files you want.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Desktop software for Torch 9800

Hi there
Have downloaded the desktop software for Torch 9800 for use on new PC with Windows 8.1 and each time it synchronises (only doing calendar and contacts one way from device to PC in outlook) the desktop programe crashes half way through. Help please.

Hi and Welcome to the Community!
I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HOW can I get a GOOD copy of the iTunes software for my desktop?

I solved MY corrupt firmware file problem!
A little background- I deleted all Apple, iPod, and QuickTime software from my desktop PC and reloaded iTunes for the (I don't know how many) time. Same thing! Downloaded it again and used the "erase iTunes" option then reloaded again and had the same result. I then cranked up my old laptop and when I got to the Apple website, I was offered an opportunity to download QuickTime and took it. It came with iTunes if I wanted, so I took that too. After the download, I plugged in the Nano and it restored to Windows format. I did not want it to sync to the laptop, so I took it to the desktop and was able to sync with Nano and downloaded my tunes. TALK ABOUT HOKEY!
WHY does the restore program have to be resident on MY PC or MAC anyway? Seems like I could just as simply download a current copy from Apple every time I want to restore.
WHY doesn't Apple do something about this problem and let users know about the solution? Do they not want to grab a share of the Windows business? Here is an excellent opportunity!
Now for my question.
HOW can I get a GOOD copy of the iTunes software for my desktop? I now know it works! Is there a hidden file or folder I should delete before I make my next attempt to cleanup and download? Why isn't this information public?
I spent over 30 years in the DP industry. PC is not my area of expertise, but this must be the most frustrating experience of my years.
desktop Windows XP

I THINK I have solved the problem. Can't be 100% because I don't want to try a restore. At least the Apple home page lites up correctly with quicktime now. It hadn't in the past.
Thank you for your assistance. - LRB
desktop Windows XP

Sync problem with Blackberry Desktop Software for Mac

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

Hi alexanderfrommilton,
First try reinstalling itunes.

Cleanly "Starting Over" with the Desktop Software (non-BES)

Hi there,
With the advances in the RIM Desktop Software, there have been many posts about the upgrade process resulting in less than functional situations. The process I recommend is to cleanly start completely over, cleaning all remnants of the Desktop Software from the PC, and perhaps even clearing the content databases from the BlackBerry SmartPhone (on the assumption that the Desktop Organizer app has complete and correct data).
To do this, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything that you can. Additionally, if you are truly concerned about your data, then you should first copy (for Outlook, to a PST) your contacts, calendar, memos, and tasks...just to be sure, in case of something catastrophic.
There are some reports that a Windows user profile (type 'echo %userprofile%' in the command prompt) that contains spaces might cause the installer to fail. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces, but with full admin rights) and install the desktop (for all users).
1) Remove any/all BlackBerry Device Software package(s) from your PC
Add/remove programs, Uninstall, etc. depending on your Windows OS level
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful.
Do not attempt this if you are at all unsure -- editing your registry incorrectly can render your entire PC useless!
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your BlackBerry Device Software package from your carrier -- it must be the version that your BlackBerry is already running (otherwise, the Desktop Software will attempt to change the version that is running on your BlackBerry):
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
5) Install the Desktop Software to your PC -- do not allow it to start
6) Install (also to your PC), the BlackBerry Device Software package -- do not allow it to start the Desktop Software
If the package came from a carrier other than that for which your BlackBerry was originally manufactured, then after this install step completes, you must delete, from your PC, at least one copy, and possibly two, of VENDOR.XML.
One will for sure be here (or something quite similar, depending on your Windows OS):
c:\Program Files (x86)\Common Files\Research In Motion\AppLoader
The other might be here:
c:\Users\<insert your user name>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
7) Start the Desktop Software and connect your BlackBerry to your PC (USB) when prompted.
8) OPTIONAL -- if you truly want a clean start over AND you are 100% sure that the data in your PC Desktop Organizer (e.g., Outlook) is accurate, then, at this point, you can clear the BlackBerry of all Organizer data so that you can start over fresh, using your PC Organizer data as master:
KB10167 How to clear the user content databases from the BlackBerry smartphone
9) Start the organizer configuration over:
KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
If you are using Outlook AND multiple profiles, be sure to click the "Configure" button, inside of the Configure screen for each organizer app...that is how you select the proper profile for EACH Organizer component you are configuring.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I am having the same problem syncing aftre having downloaded the new Desktop Manager and have tried most things. Seem ridiculous that this amount of time needs to be wasted just because BB releases a new version before it is ready.

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

I have just updated the i06 software for my ipad and it will not connect to my home wifi network - all my other devices are able to connect - i have tried all troubleshooting options and none have worked - please help

I have just updated the i06 software for my iPad and it will not connect to my home wifi network - all my other devices are able to connect to my wifi network.
I have attempted all troubleshooting actions suggested and nothing has worked. I have restored my iPad network and factory settings - Please help - this is frustrating me

you have to set up your router to solve th problem. first find and write down the ipad mac address.
then log on to your router using your laptop or any device that can connect to router at 192.168.0.1 in your web browser. please check out my posting about how to resolve the wifi connection problem.
i think the ios6 update has reset the networking but if you set up the router then you should not have the same problem any more.

Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
To: '[email protected]'
Subject: 404 Error - BB Desktop for PC Download
Hi There,
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
http://downloads.blackberry.com/swdownloads/700_b060_multilanguage.exe?__dlmt__=1338341133_85465aa0b...
Here is my system info in case you need it:
OS Name           Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer            Microsoft Corporation
System Name    ZTRLDNB46
System Manufacturer      Dell Inc.
System Model    Latitude D531
System Type     X86-based PC
Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date         Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory         C:\WINDOWS
System Directory           C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name        ZTRSERVE\cbolte
Time Zone         Eastern Daylight Time
Total Physical Memory    2,560.00 MB
Available Physical Memory          1.07 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory            1.95 GB
Page File Space 4.22 GB
Page File           C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
Cheers!

Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Software for Mac won't open

I've downloaded the Blackberry Desktop Software for Mac to begin synching my new Torch but when I try to launch the software, I get the following message.
"The document “BlackBerry Desktop Software.mpkg” could not be opened. TextEdit cannot open files in the “Installer package” format."
Has anyone encountered this and had any luck getting it to open?
Any advice appreciated -- anxious to update my contacts and fully use my new phone!

Hi choochoo2,
Have you been able to try using a different USB port or to retry connecting after reinserting the BlackBerry battery? If so, try reinstalling the Desktop Software and retrying the connection.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Desktop Software for MAC allows only two way sync

hi...
I want help with the Blackberry desktop software for MAc. I am able to synce my phone, however there is no way in which I can do a one-way sync - replacing all the data on the mac with the data of the phone...
please let me kniw if there is any way of doing that
thanks

Isn't it simply because of the known problem with iCloud sync enabled?
This operation makes the address book and calendar(s) invisible to BBDM as the data files are "removed" from the Mac and put "in the cloud"...
Several posts are documenting the problem and suggest some alternatives or work around (by disabling iCloud).
Look on the forum for additional details.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Desktop Software for PC - Windows 7 Bluetooth Connection

Hi All,
Here's what I've got hardware wise Software all updated on all below..
BlackBerry 9900
Desktop PC with no Bluetooth built in
USB Bluetooth and Drivers
When installing the Bluetooth USB and it's drivers I don't get any option to allow Bluetooth connections the box is grayed out. In turn I can't sync the phone or do anything. I think this is more of a Windows Driver problem but just wondering if anyone else is having the same trouble and found a fix
Many thanks
@pauldeans

Try the solution I've posted here:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/I-need-the-old-Blackberry-Desktop-sof...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Older versions of Blackberry Desktop Software for Mac (OS 10.4)

Are older versions of the Blackberry desktop software for Mac still available? If so, where?
Trying to use Mac OS 10.4.1 on a Powerbook G4

tpl_sparrow wrote:
How about BlackBerry Desktop Software for a
MAC running OS 10.5.8?
I can't seem to find any legacy versions of the BlackBerry Desktop Software for Playbooks.
Any help would be greatly appreciated.
thanks
DC
Hello tpl_sparrow and welcome to the BlackBerry® Support Community Forums.
The system requirements have changed for BlackBerry® Desktop Software since this inital post.
You need OS10.6 or later. You can find the system requirements here.
Hope this answers your question.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem about launch the Desktop Software for PC

Similar Messages

Maybe you are looking for