Problem after failed update

Hi everybody,
today after a failed update my Z3 Dual D6633 doesn't restart.
The message 'The software update failed. Make sure that your phone is connected to the computer and try again.' blinking on my screen.
The issue is that PC companion doesn't find my phone. I've tried all my USB ports but still doesn't work.
Have you any suggestion ?
Thank you
Solved!
Go to Solution.

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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    --------- beginning of /dev/log/main
    I/dalvikvm(24476): Enabling JNI app bug workarounds for target SDK version 11...
    D/dalvikvm(24476): GC_CONCURRENT freed 174K, 2% free 17054K/17264K, paused 2ms+2ms, total 15ms
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    W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.
    W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.
    --------- beginning of /dev/log/system
    W/ViewRootImpl(24476): Dropping event due to root view being removed: MotionEvent { action=ACTION_MOVE, id[0]=0, x[0]=38.0, y[0]=-115.0, toolType[0]=TOOL_TYPE_FINGER, buttonState=0, metaState=0, flags=0x0, edgeFlags=0x0, pointerCount=1, historySize=2, eventTime=27743080, downTime=27743066, deviceId=4, source=0x1002 }
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    D/dalvikvm(24476): GC_FOR_ALLOC freed 10K, 1% free 17434K/17604K, paused 7ms, total 7ms
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    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18011K/18252K, paused 9ms, total 9ms
    I/dalvikvm-heap(24476): Grow heap (frag case) to 18.073MB for 479536-byte allocation
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    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 2% free 19418K/19668K, paused 1ms+1ms, total 10ms
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    D/dalvikvm(24476): GC_FOR_ALLOC freed 15K, 1% free 17575K/17748K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 22K, 2% free 17875K/18072K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 2% free 18195K/18396K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18517K/18720K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 18838K/19044K, paused 11ms, total 11ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19159K/19368K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19480K/19692K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 19974K/20192K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 20616K/20840K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 21431K/21664K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 2% free 22714K/22960K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 182K, 2% free 24004K/24432K, paused 8ms, total 8ms
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    D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 30% free 18519K/26228K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 29% free 18840K/26228K, paused 8ms, total 8ms
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    D/dalvikvm(24476): GC_FOR_ALLOC freed 12K, 31% free 18204K/26132K, paused 12ms, total 12ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 1K, 30% free 18524K/26132K, paused 12ms, total 12ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 28% free 18845K/26132K, paused 8ms, total 9ms
    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 26% free 19487K/26132K, paused 1ms+0ms, total 9ms
    D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 7ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 23% free 20129K/26132K, paused 9ms, total 9ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 20% free 21091K/26132K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 15% free 22375K/26132K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 9K, 9% free 24011K/26132K, paused 14ms, total 14ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 2147K, 10% free 23855K/26456K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_CONCURRENT freed 8776K, 35% free 17337K/26304K, paused 3ms+2ms, total 20ms
    W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.
    W/InputEventReceiver(24476): Attempted to finish an input event but the input event receiver has already been disposed.
    W/ViewRootImpl(24476): Dropping event due to root view being removed: MotionEvent { action=ACTION_UP, id[0]=0, x[0]=564.0, y[0]=-50.0, toolType[0]=TOOL_TYPE_FINGER, buttonState=0, metaState=0, flags=0x0, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=28190972, downTime=28190972, deviceId=4, source=0x1002 }
    D/dalvikvm(24476): GC_CONCURRENT freed 186K, 31% free 17626K/25476K, paused 2ms+1ms, total 12ms
    D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 4ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 63K, 30% free 17884K/25476K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 3K, 29% free 18201K/25476K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 27% free 18696K/25476K, paused 2ms+1ms, total 12ms
    D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 9ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 25% free 19190K/25476K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 23% free 19831K/25476K, paused 9ms, total 9ms
    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 19% free 20794K/25476K, paused 2ms+0ms, total 12ms
    D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 8ms
    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 14% free 22078K/25476K, paused 1ms+2ms, total 14ms
    D/dalvikvm(24476): WAIT_FOR_CONCURRENT_GC blocked 12ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 7% free 23855K/25476K, paused 10ms, total 10ms
    D/dalvikvm(24476): GC_CONCURRENT freed <1K, 6% free 24176K/25476K, paused 2ms+1ms, total 14ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 6440K, 26% free 19562K/26216K, paused 9ms, total 10ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 93K, 23% free 20207K/26216K, paused 10ms, total 10ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed 11K, 21% free 20935K/26216K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 18% free 21673K/26216K, paused 9ms, total 9ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 15% free 22499K/26216K, paused 8ms, total 8ms
    D/dalvikvm(24476): GC_FOR_ALLOC freed <1K, 10% free 23695K/26216K, paused 9ms, total 9ms

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