Problem converting to PDF - headers disappear

People, I have been using Acrobat 11 for a year with no problems. I am now creating Word documents using a new template, and when I PDF them their headers disappear in the PDF files. A colleague using Acrobat 9 can convert them to PDF without encountering this problem. Has anyone else had this problem? Can anyone suggest a solution? Thanks in advance.

Hello,
Would it be possible for you to share the sample template with me. I will test it at my end.
Regards,
Anoop

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Problem converting to PDF - headers disappear

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