Problem exporting a Financial Report to excel

Hello Everyone,
Of several users who have tested this functionality, I only have 1 user who is experiencing this problem, however we can't figure out what's wrong... Here is what is happening:
1. Run a financial report from the web-portal using HTML preview
2. Once the report is displayed in HTML, he goes to File | export | fully formated excel file (he also tried with the query ready report and had the same problem)
3. he is prompted to either save or open this xml file
4. he selects open, he gets an excel window and is prompted with the following: "Please select how you would like to open this file:" and the radio button options are: "as an xml list", "As a read-only workbook", "use the xml source task pane".
5. he selects "as an xml list" he then is prompted with the following: "The specified source does not refer to a schema. Excel will create a schema based on the xml source data."
6. he clicks on "ok" and the result is what looks like an excel pivot table except is says "error" in one of the cells and then an adjacent cell says: Logon Failed. User Name must not be empty.
No matter which combination of the options he chooses, he sees the same result.
In addition, I know it is not a problem with his ID b/c he can run the report AND export to excel just fine when he does it from my computer!
Has anyone seen this problem before? Is this maybe a setting that needs to be changed? etc...?
FYI - we are in the final stages of migrating to system 9 so our current configuration is as follows: Financial Reports / Workspace version 9.3.1 however his run time client on is version 7.1.2 and the essbase cube is version 9.3.1. I have several other people who have run the same report, against the same essbase cube, also using the ver 7 RTC and it works fine.
Any ideas???
Thanks in advance for any help!
Alina

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Warning message when exporting a Financial Report to Excel 2007

Excel 2007 users that attempt to export a fully formatted Financial Report into Excel 2007 get the following error message:
"The file you are trying to open, 'FileName.xls', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?"
I am still researching the behavior that users get when they click through the message, but would ideally like for the message not to appear without updating the client machine registries. Has anybody else run across this?
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BI Plus version: 9.3.1.0.0.248

It looks like this is a known issue addressed in Bug 7359171 - EXPORT TO EXCEL 2007 CAUSES FILE FORMAT WARNING:
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Another Workaround :
Client Configuration of Extension Hardening.
Client desktops can change the default behavior of the security check using a registry key. The following registry key can be set to alter the behavior ofthe Excel 2007 client in the following ways:
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PROCEDURE GUARDAREXCEL IS
pl_id ParamList;
nom_rep varchar2(20);
cla_rep varchar2(20);
cod_dis varchar2(4);
nom_arch varchar2(100);
fec date;
BEGIN
pl_id := Get_Parameter_List('tmpdata');
IF NOT Id_Null(pl_id) THEN
Destroy_Parameter_List( pl_id );
END IF;
pl_id := Create_Parameter_List('tmpdata');
IF :BK_PARAMETROS.LI_COD_DIS IS NOT NULL THEN
cod_dis := :BK_PARAMETROS.LI_COD_DIS;
END IF;
IF :BK_PARAMETROS.TI_COD_CLI IS NOT NULL THEN
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,:BK_PARAMETROS.TI_COD_CLI||'%');
ELSE
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,'%');
:BK_PARAMETROS.TI_COD_CLI:='%';
END IF;
IF :BK_PARAMETROS.CLAS_REP=1 THEN
cla_rep := '001';
ELSE
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     END IF;
END IF;
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Add_Parameter(pl_id,'MODE',TEXT_PARAMETER,'Character');
Add_Parameter(pl_id,'DESFORMAT',TEXT_PARAMETER,'DELIMITED' );
select sysdate into fec from dual;
IF :BK_PARAMETROS.TIPO_REP=1 THEN
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nom_arch := 'c:\windows\temp\RepCobranzaPlanos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
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                    Add_Parameter(pl_id,'P_XLS',TEXT_PARAMETER, '1');
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                    nom_rep := 'TDVENRLI1545.REP';
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END IF;
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Add_Parameter(pl_id,'DESNAME',TEXT_PARAMETER, nom_arch);
standard.commit;
Run_Product(REPORTS, nom_rep, SYNCHRONOUS, runtime, FILESYSTEM, pl_id,'');
EXCEPTION WHEN Run_Product_Failure THEN
message('Error');
END;
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pl_id ParamList;
nom_rep varchar2(20);
cla_rep varchar2(20);
cod_dis varchar2(4);
nom_arch varchar2(100);
fec date;
--byt12122007.sn
repid REPORT_OBJECT;
     vURL VARCHAR2(500);
     rep_status VARCHAR2(20);
     vJobID VARCHAR2(100);
     v_rep VARCHAR2(100);
VAR NUMBER;
w_name_repserv VARCHAR2(30);
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BEGIN
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w_name_repserv:='repserv';
pl_id := Get_Parameter_List('mytmp_params');
IF NOT Id_Null(pl_id) THEN
Destroy_Parameter_List( pl_id );
END IF;
pl_id := Create_Parameter_List('mytmp_params');
IF :BK_PARAMETROS.LI_COD_DIS IS NOT NULL THEN
     cod_dis := :BK_PARAMETROS.LI_COD_DIS;
END IF;
IF :BK_PARAMETROS.TI_COD_CLI IS NOT NULL THEN
Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,:BK_PARAMETROS.TI_COD_CLI||'%');
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Add_Parameter(pl_id,'P_COD_CLI',TEXT_PARAMETER,'%');
:BK_PARAMETROS.TI_COD_CLI:='%';
END IF;
IF :BK_PARAMETROS.CLAS_REP=1 THEN
cla_rep := '001';
ELSE
     IF :BK_PARAMETROS.CLAS_REP=2 THEN
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          IF :BK_PARAMETROS.CLAS_REP=3 THEN
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Add_Parameter(pl_id,'P_CLASE',TEXT_PARAMETER, cla_rep);
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Add_Parameter(pl_id,'MODE',TEXT_PARAMETER,'Character');
Add_Parameter(pl_id,'DESFORMAT',TEXT_PARAMETER,'DELIMITED' );*/
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--nom_rep := 'tdvenrli1577.rep';
nom_arch := 'c:\windows\temp\RepCobranzaPlanos' || TO_CHAR(fec, 'ddmmyyyy') || '.xls';
SET_REPORT_OBJECT_PROPERTY(repid, REPORT_FILENAME,'tdvenrli1577');
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BEGIN
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SET_REPORT_OBJECT_PROPERTY(repid, REPORT_DESNAME,nom_arch);
SET_REPORT_OBJECT_PROPERTY(repid, REPORT_COMM_MODE, SYNCHRONOUS);
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          MESSAGE('Error: PL/SQL held against Button failed to execute');
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message('Error');*/
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This is a known issue.. It is a "Fix" from Microsoft, to make sure folks know that the file is NOT a true Blue XLS style file.. My office just went through this and it can be adjusted, but involves a registry setting that they DID NOT want to impliment..
Please see the attached url:
http://stephen.paytonplace.us/archives/74
Thank you,
Tony Miller
Webster, TX

Problem exporting a Financial Report to excel

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