Problem in personalization....

Dear,
I am using Oracle Apps 11i and Database  is 10g.
I am doing a personalization on Control Block Button. But the cursor is not navigate through Tab or Enter and there is no WHEN-NEW-ITEM-INSTANCE trigger applied on that Buttons.
how can i do the personalization?
i mean If there is no WHEN-NEW-ITEM-INSTANCE then how to personalize on that item??
Please don't post the Personalization Link, pdf etc.
PS
Edited by: PS on Mar 25, 2011 3:07 PM

Dear Sandeep,
I have tried as u suggest. But it is not working any way. I have tried to disable that button but it does not disabled.
Why these problem occurs while we using the
WHEN-NEW-FORM-INSTANCE
WHEN-NEW-BLOCK-INSTANCE
WHEN-NEW-ITEM-INSTANCE
etc. on the form level?
problem is still unsolved.
PS

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