Problem: My new Device cannot be detected

im planning to change my device but it is not detected when i click "detect new device".

To be more specific, are you doing this from BlackBerry Desktop Software, the BlackBerry Internet Service, BlackBerry App World?
Thanks
-CptS
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    Attachments:
    NI error 2.JPG ‏116 KB
    20150413_120628.jpg ‏2743 KB

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