When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low. However when I activate the speakerphone the recipient can hear me loud and clear. I transferred my SIM Card into a new device Same problem

When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low. However when I activate the speakerphone the recipient can hear me loud and clear. I transferred my SIM Card into a new device only to be subjected to the exact same problem. I have reset the phone clearing all the data and updated to the most recent software version available from itunes; and still no improvements. The results of my switching to a new phone would indicate a software issue.
Does anyone out there have this problem and how can it be fixed?
Thanks,
Teresa

Try removing the screen protector that is covering the microphone.
Scratch that; wrong answer. I thought you meant you had trouble hearing.

Similar Messages

  • When I make an outgoing call the recipient cannot hear as though the volume were turned down Lowe. However when I use my speaker phone function the recipient can hear at normal volume. Is there a fix for this issue? Thanks Teresa

    When I make an outgoing call the recipient cannot hear me very well as though the volume was turned down very low
    However when I activate the speakerphone the recipient can hear me loud and clear
    Is there a fix for this?
    Thanks
    Teresa

    Hey Tlabounty,
    Thanks for the question. I understand you are experiencing issues with the microphone on your iPhone 5. To troubleshoot this issue, you may find the information in this article helpful:
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    http://support.apple.com/kb/ts5183
    Note that speakerphone and regular calls utilize seperate microphones on the device. It sounds like you have isolated the issue. Furthermore, if you determine that the issue is hardware related, the following resource may help you get started with the service process:
    iPhone Repair and Service - Apple Support
    http://www.apple.com/support/iphone/repair/
    Thanks,
    Matt M.

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