Problem Saving or Opening Documents with Office 2013 Home & Business

Hello there,
as the title says, I'm running into a problem when trying to save or open Documents in Word,Excel,etc. (all Office Programs)
I get the message "Microsoft Word stopped working". Or Excel, Powerpoint...
I already tried to deinstall and used the Office-FixIt-Tool to clean the PC.
I also updated the driver for my Graphic-Card, installed the newest Windows-Updates and checked if it is caused by an Add-In.
None of this helped. The Problem still exists when starting in Safe-Mode.
In Event-Viewer I get this Message:
Name der fehlerhaften Anwendung: WINWORD.EXE, Version: 15.0.4673.1000, Zeitstempel: 0x54588338
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000
ID des fehlerhaften Prozesses: 0x588
Startzeit der fehlerhaften Anwendung: 0x01d024187bb58e06
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: bf49a2b4-900b-11e4-bbbd-4437e6c80968
or this one:
Name der fehlerhaften Anwendung: FIRSTRUN.EXE, Version: 15.0.4665.1000, Zeitstempel: 0x54339094
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000
ID des fehlerhaften Prozesses: 0x15f4
Startzeit der fehlerhaften Anwendung: 0x01d0241b0af94938
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\Root\Office15\FIRSTRUN.EXE
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: 48c2649c-900e-11e4-bbbd-4437e6c80968
If I start Windows in Safe-Mode and try to start one of the Office-Products I get another error, something like:
Your Program could not be started. Please try again.
OS: Windows7 64Bit
Hope there is a fix for this...
Thanks in advance!
marcus

Hello George,
No, it has never worked.
For testing I installed Office 2010 and this worked fine.
But as I said, all versions had been deinstalled before reinstalling Office 2013 (even cleaned up with the FixIt-Tool).
Best Regards
marcus

Similar Messages

How do I BLOCK access to ONEDRIVE that come with Office 2013 Home & Business

System consists of
Window 2012 Server + Exchange 2013
Workstaions are Windows 7 Pro with Office Home and Business 2013
I have been asked by the business owners to Block access to onedrive
documents are to be only stored on local Server
ChrisS

Hi,
We can disable OneDrive in Office with Group Policy.
First, please download Office 2013 Administrative Template files (ADMX/ADML) from this link below:
http://www.microsoft.com/en-us/download/details.aspx?id=35554
Then, press Win + R, type "gpedit.msc" in the blank box, press Enter.
The settings can be found under User Configuration -> Administrative Templates -> Microsoft Office 2013 -> Miscellaneous. Select the “Block signing into Office” option in the list of settings. In the Properties window, click “Enable” and select
the option “None Allowed.” Save the settings and open Word to check, there should be no OneDrive option for the user.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Open Documents with Office Web App - SharePoint 2013

We have configured Office Web App for our SharePoint 2013 Farm and in Site settings, Site Collection Features, have disabled "Open Documents in Client Applications by Default" . Out of 15 sites, all documents in 13 sites open in Office
Web App. One of the 2 sites where the document still open using Client Application is a Wiki site.
Advanced propertied for the libraries settings has been set to "Use the server default (Open in the browser)". Anything else to check to open documents in Office Web App?
Thanks
MP

Hi,
As I understand, you encountered the issue when you want to open documents with Office Web App.
Check things below:
1. In the library setting->advanced setting, you can choose the open in the browser to see if the same situation will occur.
2. Check if you have not enable the Open Documents in Client Applications by Default feature.
If you choose Activate to enable the Open in Client feature (documents will open in the client application), or
Deactivate to disable the Open in Client feature (documents will open in the browser).
You can go to Site setting->site collection administration->site collection feature->Open
Documents in Client Applications by Default to set the feature.
The article below is about how to set the default open behavior for browser-enabled documents.
https://technet.microsoft.com/en-us/library/ee837425(v=office.15).aspx
The article below is about how to configure office web apps for SharePoint 2013.
Configure Office Web Apps for SharePoint 2013
Best regards
Sara Fan
TechNet Community Support

Office 2013 Home & Business Edition - None of the application (Word, Powerpoint, Excel or Outlook) is opening, not even in safe mode..

Office 2013 Home & Business Edition - None of the application (Word, Powerpoint, Excel or Outlook) is opening, not even in safe mode.. I tried to run the application in compatibility mode by right clicking the excel.exe and choosing the compatibility
mode, still no success. It is installed on Windows 7 Professional SP1. All the latest updates are already installed. I have also tried Microsoft fixit, but still no Success. Please help!!

I'm so sorry that I forgot the Office programs even not open in safe mode and provide useless information in my last reply.
The problem persists when we perform a Windows clean boot, right?
Were the Office programs suddenly not working? Or it just can’t be open after you install it? Did you get any error message?
If you haven’t try a repair of your Office installation, we can try it to check the result:
http://office.microsoft.com/en-us/project-help/repair-office-programs-HA010357402.aspx
In addition, try to use Event Viewer to see if we can get some useful error log about this problem. See:
http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Open Sharepoint services 3.0 documents with office 2013

Hi
we are using SharePoint services 3.0 with document libraries.
we have lookup fields on the library meta data.
problem started when upgraded users office to 2013 the document information panel is not
loading, the error they get is "the document information panel was unable to load".
office standard 2010 works fine
office 2013 pro plus works fine
office standard 2013 get this error

Hi,
Please check if this applies:
http://blogs.msdn.com/b/tehnoonr/archive/2012/05/17/sharepoint-2010-document-information-panel-fails-to-load-when-office-documents-are-opened-in-a-library-that-contains-lookup-columns.aspx
This problem is caused if your list contains lookup columns that were created programmatically or using custom features.
You may also have a look at this:
http://joranmarkx.wordpress.com/tag/document-information-panel/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice.
Microsoft does not guarantee the accuracy of this information.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Use one account or multiple for 10 domain users of Office 2013 Home & Business

I have 10 seats of the retail version of Office Home & Business 2013 for use in a domain environment. Windows 7 Pro 64, Server 2008R2 environment. No exchange. Blank slate.
Should I install all with the same account for ease of management, or setup a new MS Live account for each user? Can I do either, and what are the advantages to each?
Thank you.

Hi,
Both are ok, but neither is really good.
In your scenario, I suggest you use Office 365 to manage all these, which is more recommended:
http://office.microsoft.com/en-001/business/compare-office-365-for-business-plans-FX102918419.aspx
http://office.microsoft.com/en-001/business/compare-all-office-365-for-business-plans-FX104051403.aspx
Regards,
Melon Chen
TechNet Community Support

MICROSOFT OFFICE 2013 HOME AND BUSINESS

Hello
i just bought new microsoft office 2013 home and business licenced software .and we are using THIN CLIENT device in our premises and working remote desktop ,but after installation of msoffice the message showing
"This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on a terminal server."
it means i am facing issue with office 2013 home business that can not be used on terminal services.
so pls help me to resolve this error

Retail editions of Office can't be used on RDS/TS - only Volume Licensing editions can be used.
Recently, Office365ProPlus was updated to provide "Shared Computer Activation", but this doesn't apply to Retail editions such as H&B.
http://www.microsoft.com/licensing/about-licensing/briefs/remote-desktop-services.aspx
5. Can I install a retail or OEM version of Microsoft Office on a network server?
Microsoft Office retail (full packaged product) and original equipment manufacturer (OEM) products released in 2007 or later
do not permit network use.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Lync and Office 2013 Home and Business 'Present PowerPoint' not working

Hello All,
We have an Exchange online E1 plan that includes Lync, that we have been using without problems for the last year or so.
The 'Present PowerPoint' functionality of Lync is very useful, and again it has been working without fault until now. However, for one user who we have upgraded to Office 2013 Home and Business (from Office 2010), it no longer works when she clicks on
present, select PowerPoint and select a .pptx file. She gets the following error message...
'the presentatio.ppx couldn't be converted for presentation because Visual Basic for Applications (VBA) is not installed on this computer. Please install VBA and try again.'
The thing is it seems that Visual Basic for Applications is installed as a part of the Lync Basic Install. I re-installed Lync just in case, and when I clicked customize I ensured that Visual Basic for Applications was checked to install as run from the
computer.
In searching online I can see plenty of other people suggesting with Office 2010 to repair the Office install, and select customize and make sure the Visual Basic for Applications is checked to install too. However, with Office 2013 Home and Business
you don't get this option - it seems all or nothing. I have tried repairing both installs, re-installing etc with no luck
So is it that Office 2013 Home and Business incompatible with Lync or can anyone help or throw some ideas at me?
Thanks,
Andrew.

Here a few who also experienced the same issue
https://social.technet.microsoft.com/Forums/lync/en-US/3cf4f93e-3e98-4a72-aa6a-83e92408837c/message-error-visual-basic-for-applications-vba-is-not-installed-office-home-business-2013-?forum=ocsclients
https://social.technet.microsoft.com/Forums/en-US/f336fc74-c821-4473-b9d9-df62267a3180/lync-2013-and-office-web-apps-powerpoint-presentation-sharing-missing-vba?forum=lyncconferencing
http://community.office365.com/en-us/f/166/t/123920.aspx
http://answers.microsoft.com/en-us/office/forum/office_365hp-powerpoint/lync-2013-and-office-web-apps-powerpoint/71abcef9-0b6b-4fe1-944e-789b53da3f1e
The suggestion since there is not direct solution as of today would be either roll back the office 2010 since we know this work
On upgrade to Office 2013 Pro use the full Lync Client
PLEASE REMEMBER, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answered"

Windows 7 Sysprep and Office 2013 Home and Business

I'm developing an image for laptops i'm getting ready to deploy. It will be Windows 7 Pro SP1 with Office 2013 home and business.
I'm having an idiot moment. I cannot remember how to get Office to promp for the license key when it's first started (office already installed, and I need to remove the key so it will prompt the techs for the key).
What am I missing?

To rearm the Office 2013 installation：
http://technet.microsoft.com/en-us/library/dn385362(v=office.15).aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 Home and Business Medialess/PKC Retail: Is an Invoice and Photocopy of the original physical product key card enough as a proof of ownership?

With Office 2013 Home and Business Medialess bought through a retail channel (I believe formerly called Product Key Card) boxes, if you have an invoice and photocopy of the product key card. Is this enough for Proof of Ownership?
We've lost one of the physical product key cards but have a photocopy of it and this purchase is clearly shown on the original invoice.
Thank you

Hi,
Contact Microsoft Customer Service to get help on this:
·In the US, please call (866) 452-4755
·Outside of the US, please visit
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us to find your local customer support number.
Regards,
Melon Chen
TechNet Community Support

Saving/Opening documents to SharePoint 2013 from within Office 2010 applications

I was hoping that Office 2010 would work nicely together in terms of saving to and opening documents from SharePoint 2013. Alas, I was disappointed and somewhat surprised to see that opening/saving documents in SharePoint from within Office still
involves copying, pasting and hacking the URL of the document library in the Save or Open dialogue box. I was fully expecting that Office 2010 would have display some sort of SharePoint navigation so you could view your sites and document libraries in a similar
way to folders. A mature document management system this ain't!
Anyone have any advice on how to improve the Open/Save to/from SharePoint experience in Office 2010? I'm open to the idea of Office add-ins whether third party or official Microsoft.
Thanks in advance

Thanks for the reply, but that's from within SharePoint, not Office?
An example scenario: I create a new document or receive a document, I'm in the document, and I want to publish the document to a document library in SharePoint. At the moment I would have to save the document, load up SharePoint, navigate to the document
library and then go through the upload process.
I should really be able to, from within Word, select File - Save to SharePoint (say) and then be able to navigate to the document library I want to publish to. Really basic DMS stuff that I'm surprised isn't there!
Similar thing to opening a document. I should be able to Open from SharePoint, navigate to the document library via some sort of navigation box, and open it.
Thoughts appreciated.

Cannot open document because Office keeps trying to sign in to Office 365 with the wrong account

Problem: I cannot open Office documents from SharePoint on Office 365 because Office tries to sign in with my Microsoft account instead of my Office 365-account.
History
When we started the project, I did not have an Office 365-account yet for the organization I was working for. To get temporary access to SharePoint a colleague invited me on my Microsoft Account to gain access to SharePoint. This worked fine and I
was able to access SharePoint. A few days later I received my official Office 365 account, so I also got e-mail etc. Because I now have an official Office 365 account, we removed my Microsoft Account from SharePoint. So now I only have access to SharePoint
with my Office 365 account.
The problem is that I can no longer open documents in Office. In the web version everything works fine, but if I want to open a document in for example Word, it says the document cannot be opened. Sometimes it shows a screen which says "Something
went wrong". If I click through to go back to the website, it show me that it tried to login with my Microsoft Account and that this account does not have access to the site. It suggests to sign out and login with a different account, but this leads to
a page that does not exist. I cannot figure out how to make Word use my Office 365 account.
What I have already tried
-Remove all my browser history and temporary files
-Add Office 365 as a connected service in Office. I can sign-in with my Office 365 account and the location is added, but I still cannot open documents.
-Tried a different pc. But because Office syncs al my settings, I got the same problem on all my pc’s.
-Removed all my Windows credentials via the credential manager in the control panel. If I also remove the credentials for my Microsoft Account, Office cannot sign in anymore. At this point, if I try to access SharePoint, it asks me for my credentials
and I have access to the documents. However, if I restore my Microsoft Account in Office again by entering my password, the problem is back.
-As a work around I can add my Office 365 account as a separate Office account. I have access then, but it is really annoying because every time I want to open a document, I have to open Word, switch accounts, close Word and open the document. It is
not capable of automatically selecting the account to use.
Conclusion and question
I have also worked with other Office 365 organizations which I can easily add to the connected services in Office and they work fine. So somehow Office has linked my Microsoft Account to this organization of Office 365 and it refuses to use the correct
account. Does anybody know how to unlink my Microsoft Account from this Office 365 organization so that I can use the correct account?

Try these steps from the source linked below:
Stop connecting to a connected account
You can stop connecting to a connected email account in Outlook Web App by removing the connection.
In Outlook Web App, click Settings >
Options > Account > Connected accounts.
Under Account Name, select the account you want to stop connecting to.
Click Delete to remove the connection.
Click Yes in the dialog box to confirm that you want to stop connecting to the account.
http://office.microsoft.com/en-us/support/connected-accounts-HA102836325.aspx

HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

Hi,
I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...

Hello DaveZiffer,
Welcome to the HP Forums.
I see that you are having an issue since the installation of the Office program.
Here is a link that will take you to the 4 updates that are available for your printer.
After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Visio 2007 launch problem with Office 2013 installed "Please wait while Windows configures Microsoft Visio..."

Running under WIN7-64 bit with Office 2013. Requests reinstall every time it is run. Tried uninstalling and reinstalling. No change. Office 2013 does not recognize that Visio 2007 is installed. Copy paste operations between Visio and Word 2013 don't
work. Tried disabling sharepoint access for Visio 2007 and did a repair for Office 2013. No change.Tried various compatibility modes. No change. Ran Microsoft troubleshooter which verified there is a compatibility issue but provided no solution.
Tried the following...
Type the following command, and then press Enter:
reg add HKCU\Software\Microsoft\Office\14.0\Visio\Options /v NoReReg /t REG_DWORD /d 1
no change

Hi,
Based on the situation, I recommend you try to use locale administer account to login in the computer.
Then we re-install Visio 2007, if you solve the issue,please let me know.
Regards,
George Zhao
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Word Viewer will not open documents from Sharepoint 2013 in IE11

I've run into an issue while trying to open documents from SharePoint 2013 after upgrading to IE11. My organization uses Word Viewer with the compatibility pack and all other Word documents (local files, intranet hosted) will open with no problems. When
trying to open a Word document from SharePoint the Word Viewer will open, but the file does not. We have verified that all Windows Updates are installed. We have tried opening SharePoint in Compatibility View and Enterprise Mode. We have re-downloaded the
latest version of Word Viewer and reinstalled it along with the compatibility pack. If we open the SharePoint site in Explorer view and then open a Word document it will open in Word Viewer with no problem. Excel and PowerPoint documents open from SharePoint
with no problem. This is only affecting Word documents with Word Viewer. When using the full version of Word the documents open fine. Within SharePoint we have tried activating the site collection feature "Open Document In Client Applications by Default"
but it made no difference. We're completely at a loss how to make this work as there doesn't seem to be much information specifically pertaining to issues with Word Viewer.

Hi Victoria.
1. The PCs do not have Microsoft Office installed, nor are we using the Office Web Apps. "Word Viewer" means the Microsoft Word Viewer application available here (http://www.microsoft.com/en-us/download/details.aspx?id=4) that is available
free for read-only viewing of Word documents.
2. There are no errors when I open Word docs in Word Viewer. The Word Viewer application launches after clicking a Word document link in Sharepoint, but there is no file open in it. When that happens the IE11 Sharepoint window on the taskbar is flashing
yellow, but when I click back to it there are no messages or alerts to click on.
3. This issue does occur with all Word documents (.doc, .docx) in SharePoint. However, it does not occur when opening Word documents in the Word Viewer when they are local files or through IE11 from a non-SharePoint website like our local intranet.
Those files will open with no problem in Word Viewer.
4. I will try to get a screenshot, but we are working on creating images for deployment and I don't currently have a machine configured the same way. I'll work on reconfiguring one and post a screenshot.
Thank you for your help!

Problem Saving or Opening Documents with Office 2013 Home & Business

Similar Messages

Maybe you are looking for