HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

Hi,
I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...

Hello DaveZiffer,
Welcome to the HP Forums.
I see that you are having an issue since the installation of the Office program.
Here is a link that will take you to the 4 updates that are available for your printer.
After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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This question was solved.
View Solution.

From what you describe you are having issues printing from MS Office. Have you had trouble printing from other resources on your computer (e.g. from the internet or another program)? The first thing I am going to suggest is that we start by uninstalling and reinstalling the printer from the resources available online.
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3562006&lang=en&cc=us...
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No sig is a good sig

Yes that was the solution.
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No sig is a good sig

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Hello. I have 2 computers and a printer.
computer[192.168.100.2] is running MacOSX and has an ethernet card
computer[192.168.100.3] is running ArchLinux 2.6.31 and has 2 interfaces: eth0 - ethernet and wlan0 is wireless (Marvell 99w9335 Libertas, uses ndiswrapper)
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adsl router[192.168.100.1] has 4 ethernet ports, it acts here like a switch
I need to print from the computer[192.168.100.2]:
computer[100.2]{en0} <--adsl router--> {eth0}computer[100.3]{wlan0} <--> {wifi}printer[100.17]
I tried two methods:
1)routing
2)bridging
1)
modprobe ndiswrapper
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May be I need something like: iptables --append FORWARD --in-interface eth0 -j ACCEPT
2)
modprobe ndiswrapper
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This variant looks more friendly and simple, but I can't here ping the printer from computer[100.2]. I noticed that when I try to ping from computer[100.2], printer receives the packets, but nothing returns to the sender.
Last edited by AleXoundOS (2010-05-02 20:12:29)

Thank you for replies.
In routed mode:
Setting wlan0 to other ip address(even in the same subnet) and adding "iptables -P FORWARD ACCEPT" plus reinstalling the printer in CUPS solved the problem in routed mode.
In bridge mode:
It is impossible to check whether the printer can ping hosts on my ethernet segment, because I don't know how to access it's OS (telnet and ssh don't work). The web site does not provide ping utility, just stats about packets transfers and wireless interface configuration. nmap shows:
80/tcp open http
9100/tcp open jetdirect
9101/tcp open jetdirect
9102/tcp open jetdirect
9110/tcp open unknown
9220/tcp open unknown
MAC Address: 00:25:B3:FD:A3:91 (Hewlett Packard)
Device type: printer
Running: HP embedded
OS details: HP Photosmart C4380, J6400-series, C7200-series, or D7260 printer
137/udp open|filtered netbios-ns
161/udp open|filtered snmp
427/udp open|filtered svrloc
3702/udp open|filtered unknown
5353/udp open|filtered zeroconf
9103/udp open|filtered unknown
32770/udp open|filtered sometimes-rpc4
32773/udp open|filtered sometimes-rpc10
MAC Address: 00:25:B3:FD:A3:91 (Hewlett Packard)
Device type: power-device|specialized|VoIP gateway|security-misc|printer|media device
Running: APC AOS 2.X|3.X, APC embedded, AudioCodes embedded, Bosch embedded, Digi NET+OS 7, HP embedded, Brother embedded, Motorola embedded
Last edited by AleXoundOS (2010-05-05 09:29:05)

HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

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