Problem staying online

we have a PPPoE connection and for the last few months we have been dropping connection. it goes on and off all day. anywhere from 1 to 15 minutes at a time, sometimes longer before it reconnects itself. i have tried to change a number of things on the router settings page that people have suggested. nothing. we have had our service provider come out a number of times doing all kinds of test and they can't find anything wrong. changed out the router and different lines still nothing. when i go to the router settings page to manually reconnect under the status tab it starts "connecting" and always comes up with the "cannot get ip address from PPPoE server" it only reconnects at its own will. and yeah power cycled, updated firmware, reinstalled much and more.
PLEASE, any help would be amazing.
atm i can't ladder in SC2 because of DC

What's the model number of your router?
As you have already upgraded the firmware on the router it is always recommended to reset and reconfigure the router after firmware upgrade.

Similar Messages

HP Photosmart Wireless B109n-z will come online but not STAY online!

In a nutshell: I own a HP B109n-z. It will connect on power on as it should to my main wireless access point and print from all computers on the network. After a while the printer will go offline. Web-interface cannot be reached, the printer will not respond to ping.
To remedy the situation, turn of printer, turn on again on front switch. Printer will connect to wireless AP and print in less than a minute. The printer is currently located 30 miles away from me, so hitting on/off is not an option for me. This printer needs to just STAY online as long as access point and power is supplied. I am - as I write this - connected via remote desktop to my Win 2k8 server, and I get no response when I ping the printer - however everything else on the network works, and I actually see the printer in my routers wireless section. It is just if the printer is in some kind of hibernation.
I've read several topics about the HP Photosmart Wireless B109n-z that goes offline and it seems to be a general problem with this printer. It also seems to be a generel answer from HP forum operators to ask what router the user is using - and then stating that that particular brand of router is flawed and the newest firmware should be installed, then try again. That move seems like a stall to me.
Please - dearest HP support - do NOT give me that answer. EVERYTHING else in my network setup works, and works ALL the time, every single day. The problem, whatever it is, clearly resides in the printer itself. All my automated daily network operations with regards to back-up and file distribution and automatic emails, plus remote operations have all been running every day for more than a year without needing maintenance. The frustration with this issue is immense.
Please help me get this solved once and for all. Help me make the printer stay online until I turn it off.
My setup:
1: Main ADSL-modem/router/wireless accesspoint is some kind of Sagem - and I can't do anything about that, it is provided by the only ISP that operates in the area (I live in Denmark). Don't know what box it is - but it uses 'Fast3504_5AD038' firmware. Broadcasts SSID, using 802.11 b + g and WPA/WPA2, running DHCP
HP B109n-z have static IP outside of DHCP range, and is placed ind same subnet as the rest of the network.
2: Attached hardware to entire network:
One Windows Server 2008 R2 Enterprise Dell machine cabled to the Sagem box. Running 24/7/365, controlled externally using MSTSC remote desktop every day.
One Linksys WRT54GL router cabled to the Sagem box, running DD-WRT firmware, used as a secondary wireless acces point with its own SSID. Provides wireless internet acces 24/7/364 for laptops and smartphones in the house.
Three HD digital TVs cabled to the Sagem box, receiving IP-tv signal (individually, not same channel/signal)
2 phonelines (sharing number)
The WRT54GL have a cabled connection to a Windows 7 X64 workstation, providing internet access via cabled onboard LAN from workstation and cabled connection from WRT54GL to Sagem box. Used every day, most of the day.
3 laptops connects wireless to the WRT54GL access point, which in turn - as said before - is cabled to the primary Sagem box, used every day, most of the day
HP B109n-z connects to the wireless access point given by the Sagem box without problems.
All three TVs are connected with CAT-6 cable, all other cables are CAT-5
Best regards,
A danish person

OK, I'll give it a shot, but ISP-supplied routers can cause lots of problems - search these forums and you will see that.
Let's set a static IP at the printer, which includes directing the printer to the DNS server, which is sometimes helpful:
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
If this does not work, you can add a "standard" router (Linksys, Netgear or such) to your ISP router and turn off the ISP's wireless. I have seen this work well many times. You can turn the ISP's DHCP off as well, but you may have to open a port to the "standard" router. Attach all devices to the "standard" router.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printers will not stay online throughout the day in Windows 8.1

I am a systems administrator at a Law Firm and our managing partners request was to upgrade all of our attorneys to a device that will allow them to have a laptop and a tablet all-in-one. So I recommended Windows 8 ultrabooks. We ended up getting
a mix of HP Elitebook Revolve and Sony Vaio Duo 13 ultrabooks, both with docking stations so that attorneys can continue using there desktop mouse and keyboard and monitors while at work, but can also undock and use there ultrabooks remotely.
Everything is working fine except for printing for some reason through out the day printers will go offline for no apparent reason. We've got a billing program called Equitrac on our machines that will auto bill our clients when we print documents
for that them, I figured that there was an issue with that so I uninstalled Equitrac and the problem still happened. Group Policy deploys our printers so I disabled this policy and I've uninstalled the printer drivers and re-installed them to see if
that works and printers will stay online for a short period of time and then they'll go offline again.
For a temporary fix right now I'm having to restart the Print Spooler service and the printers will come back online again. This works for a few hours and then printers will go offline again. I witnessed one of the ultrabooks showing the printers
being online up until the point when the attorney pressed print and then all of them immediately went offline. This isn't an occurrence on just 1 machine but is happening on probably 50% to 60% of them.
Our support staff use the same printers on Windows 7 and they never go offline. Is there something else that I can check on these Windows 8.1 Ultrabooks or is there a bug that still needs to be fixed from Microsoft?

Hi,
Based on my search, I found a KB that relate with Printer offline, you can refer to its solution for test.
This problem occurs if the computer has the following registry value configured when you set the printer to the Offline status:
Key: HKEY_CURRENT_CONFIG\System\CurrentControlSet\Control\Print\Printers\<print queue name>
Value: PrinterOnLine
Data: 0
However, this value is not deleted by the Localspl.dll file when the print queue is deleted. Therefore, when you add a print queue that has the same name as the old print queue, the new printer queue inherits the Offline status of the deleted print queue.
To resolve this issue, right-click the new print queue in the Printers and Faxes tool, and then clear the Use Printer Offline setting. This resets the registry key to the correct value. Alternatively, you can delete the registry key that is mentioned in
the "Cause" section after you delete a print queue but before you add a new print queue of the same name.
If problem persists, please refer to the link below about How to Fix “Printer Offline” Error in Windows.
http://blog.vtechsquad.com/2013/05/02/how-to-fix-printer-offline-error-in-windows/
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Roger Lu
TechNet Community Support

Skype For iOS 7 Is Not Staying Online (Connected) ...

As of today, Skype does not stay online/connected and able to receive calls after being minimized for a given period of time.
PROBLEM: I have updated to the latest version of iOS 7 and have the latest version of Skype for my iPhone 4S. While I notices a few improvements I have an even bigger issue now. Skype will not stay onine/connected to the internet and standing by to take phone calls.
It does not take long after minimizing Skype that it goes into some dormant state that either iOS is putting Skype into or Skype itself is simply not working as it should and keeping itself awake. It is not immediate after minimizing Skype but I can say it does not take longer than 10 minutes.
If you have the SOLUTION please post, otherwise keep the restart and reinstall suggestions out.

Registered here to confirm the same or a similar issue here too, as it seems they could be related. If I lock my phone, but allow Skype to continue running in the background, it seems to work perfectly fine for a while. My contacts see me as online, and I can still receive text and incoming call notifications.
However, if I leave it for a while, my contacts see me as offline. From what I understand, if they attempt to call me or message me while I'm appearing in this offline state, they will still be sent to my iPhone and I'll receive them as normal - however it's impossible for my contacts to be able to tell if I'm really there or not since I'm appearing offline.
I'm not sure how long it takes from locking the phone to this issue occuring, but it seems to be perhaps around an hour to two hours. I would just wake up my phone every now and then, but since my contacts are in different time zones and I may be asleep when they wish to call, I can't always simply repeatedly wake the phone up.
If I do manually switch back to the Skype app while it is in this offline state, I notice it will either refresh my contacts list when the app is opened, or it will display the "Signing In" screen briefly before returning to my contacts list - as if the app is going offline or being halted in the background, and when I manually switch back to it, it's being forced to "wake up" again.
Now, my settings already have me set to "Go Offline: Never". I've deleted and reinstalled Skype already. The phone has been reset several times. It looks like something that may need to be looked into further by the Skype team as it seems to be a potential issue - the "Go Offline: Never" preference isn't working as expected under iOS 7.
My device is an iPhone 4S (16GB) running iOS 7.0.3. It's almost always connected to WiFi and Background App Refresh is enabled (whether the last one has any relevance is beyond me, but some app devs have had issues with it so I figured it was worth mentioning in case).

Mac Mini 2011 wont stay online

Mac Mini 2011 wont stay online via ethernet nor wireless, all other apple products are connecting fine

Take each of the following steps that you haven't already tried, until the problem is resolved.
Step 1
Restart the router. Many problems are solved that way.
Step 2
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
Step 3
Run the Network Diagnostics assistant.
Step 4
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
Step 5
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 6
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
Step 7
Reset the System Management Controller (SMC).

I have to renew DHCP lease every few seconds to stay online

I'm having trouble staying online. I can surf 2-3 pages, then it will not load the next page. I hit renew DHCP lease and the page will load but I am doing this every every 20 seconds. I spoke to my ISP (Time Warner) for almost an hour and could not solve it. They said everything was fine on their end and it sounds like a computer problem. I've used this computer and internet connection for over a year without ever renewing DHCP lease now I do it all the time. Any advice would help.

I'm having the exact same problem. Sometime the pages will work for a while. Then the internet will start dropping out for a few days at time.
I've reset and restarted everything, tried everything that I can think of. The only thing that seems to help is to renew the DHCP lease whenever it starts to happen. It will load one, maybe two, websites, and then the browser just says "connecting to (insert website here)"
Please help, Next step is calling up AppleCare, which I would rather not do if I could. I'm a college student and i use my laptop to take notes during classes. (I type much faster than I can write)

POP account will not stay online. Goes offline even after I "take account

My POP account will not stay online, even when I "take" the account "online" via the mailbox drop-down in the menu bar. I don't think the ISP or the internet connection is the problem as I have three other mailboxes with the same ISP and they all work fine.
Why might the POP account be failing to hold its online status and what can O do about it.
Thanks for your help with my problem.

Hi, and a warm welcome to the Forums!
First I'd backup your whole Mail folder.
Try dragging this file to the Desktop first, then logout/in...
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Can drag back if it doesn't help.
If that doesn't work try the .plists in...
/Users/YourUserName/Library/Mail/
In your home folder, try trashing this folder after quitting Mail...
/Library/Caches/Mail
http://www.hawkwings.net/2006/02/08/rebuild-your-database-and-speed-up-mailapp/
Move Envelope Index to the Desktop in...
/Library/Mail

Can't Get or Stay Online Since Last Security Update

I did a security update on my mac a few weeks ago and then went on vacation. When I came back I noticed that I was having a lot of trouble getting on or staying online. Nothing has changed with our wireless network, only the addition of the Mac security update. Half the time my Mac can't even see the network and when it does, I can't get it to stay online for long. We have two PC's in the house that are wireless and they are working fine. I'm using my netbook to post this as I can't get online with my Mac. I went to see a Mac Genius and he ran a bunch of diagnostics on my Macbook and found no problems. No one can seem to figure out why it doesn't want to connect to the internet and when it does, why it won't stay connected. We're using a Linksys router. Please help!!!

Unfortunately there are several things that can cause WiFi issues. Here is a MacFixit web site with a long list:
http://reviews.cnet.com/8301-13727_7-10331876-263.html
And Cult of the Macintosh:
http://www.cultofmac.com/how-to-fix-common-wifi-problems-macrx/43447
But some of them are easy to try and check. One is to re-create some p-lists (this is listed last in the MacFixit article). Here is my notes from reading other posts on these boards;
Remove plists to reset the wireless system
Go to Macintosh HD -> Library -> Preferences -> SystemConfiguration ->
Drag following plists to your desktop (to preserve a copy)
Then delete the plists from the SystemConfiguration (admin password required)
(below from one poster)
com.apple.airport.preferences.plist
com.apple.nat.plist
come.apple.network.identification.plist
com.apple.PowerManagement.plist
Networkinterfaces.plist
(from a different post)
preferences.plist
Also it might be a router issue so many sites suggest upgrading router firmware. The new software might have a patch that is not compatible with your router firmware. And while you were on vacation the router could have gone bad.
Another thing people have done as a work around is to constantly pinging the router to essentially keep open the connection. Not a great final solution but might keep you up and running while you try some of the fixes mentioned.
Keep pinging something to keep the connection:
Temporary workaround that works for some:
As soon as you connect to your wireless network, Open Terminal and start a ping going. Use your router IP address; but any local address will do:
If your router has an IP address of 10.10.10.1, then open Terminal (in your Applications ---> Utilities folder) and type;
ping 10.10.10.1 <return>
You'll see a string that looks like:
64 bytes from 10.10.10.1: icmp_seq=728 ttl=64 time=1.527 ms
64 bytes from 10.10.10.1: icmp_seq=729 ttl=64 time=1.513 ms
64 bytes from 10.10.10.1: icmp_seq=730 ttl=64 time=1.203 ms
64 bytes from 10.10.10.1: icmp_seq=731 ttl=64 time=1.684 ms
64 bytes from 10.10.10.1: icmp_seq=732 ttl=64 time=1.063 ms
Your routers adress can be found under:
system preferences > network > airport > advanced... > TCP/IP

Having problem buying online.need your help since it's my first time here.apple is asking for my billing address but when i enter my address here in qatar,it's saying i should enter a valid zip code within the u.s.does it mean i can't buy online

having problem buying online.need your help since it's my first time here.apple is asking for my billing address but when i enter my address here in qatar,it's saying i should enter a valid zip code within the u.s.does it mean i can't buy online even if it wil be shipped within u.s. only?

To buy in for delivery in Qatar, you should be starting from the Apple Qatar site:
http://www.apple.com/qa/
Do you have an Apple-ID? if you do, then you should not have to enter your Address again, and may be able to sidestep the US Zip Code issue.

HT204075 email account won't stay online

Mac email connects to the internet but can't connect to the POP server or the SMTP server, so I can't send or receive. Checked all settings and they're correct. Settings show the mail account is "offline" but it won't stay online for more than a few seconds when I click "take all accounts online.

Triple-click the word "telnet" in the line below on this page to select the whole line:
telnet pop.centurytel.net 995
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You should almost instantly get three or more lines of output below what you entered, one of which is this:
Escape character is '^]'.
If there's no output within ten seconds, consider that a failure. If you get something different from the above, please post it in a reply. You can then quit Terminal.

Email randomly goes offline. Can I somehow get it to stay online unless I ask it not to?

Thunderbird question.
Email seems to work fine for me, but... It sometimes may go offline when I am on the web or have put it to sleep. I look for emails and the pop-up says: "You are offline. Would you like to go online...." Not a big deal, but annoying, and also troubling in that I don't know what I may have done to bring this on. It may happen several times in a day, or it may behave itself for a day or two.

Thunderbird goes offline when it sees the network connection go away. Keep that from happening and Thunderbird stays online.
Are you on a laptop that goes to sleep and powers down the network card?
Have you discovered the online/offline icon in the lower left corner of the screen? It looks like 2 monitors. You can check and change states from there.

Once my trial version of adobe acrobat is expired, will my forms stay online?

Once my trial version of adobe acrobat is expired, will my forms stay online?

Yes, your free FormsCentral account will still have your form in it. Our free account never expires.
Randy

When I'm in roaming I can't see identification of incoming phone number which I have already in my phonebook. When I came back from roaming the problem stayed. I tried "Reset All Settings" option, but without results.

When I'm in roaming I can't see identification of incoming phone numbers which I have already in my phonebook. When I came back from the roaming problem stayed the same. Now I can't see the name of any incoming number which I already have in the phonebook. I tried "Reset All Settings" but without results. I have iPhone 4S and latest IOS version 5.0.1

You can try to powe off your iphone and power on again.

Problem printing Online PDF file

Have a strange problem printing online PDF files. The printer prints all other documents ok - Word, Pages, PDF files that are stored on disk etc. However when i try and print a PDF file online - i.e. online job application form, the printer goes into melt down. It will only print part of the first page then stops. The drive wheel pushes the paper back and forth a few times then stops. I can print each page one at a time but won't let me print all at once.
Any ideas? It does this regardless of which computer I use (both mac's). Makes no difference if the printer is connected direct via USB or Airport.
Any ideas?
Colin.

What kind of printer is it? Is the software up to date? Is it possible to provide the URL of the page you are trying to print?

Airport Time Capsule 3 TB has problems staying up on!

Airport Time Capsule 3 TB has problems staying up on! It dies every few hours. The time capsule is connected to Xfinity modem. It is possible that there was not much internet activity. Is there a sleep mode, without wake up !?
Since there is no power on/off switch, I have to pull the power cord and push it back in.
What is going on?

Is it the new AC model??
It is faulty .. return for replacement.. There is several people here with the issue.
https://discussions.apple.com/thread/5263183?tstart=0
Put your experience on the end of that thread.. as the more input the better.
There is a power save but it certainly should not go off.

Problem staying online

Similar Messages

Maybe you are looking for