Problem to send e-mails from bo server

Hi!!!
I want to send some webi reports from my bo server to a email addres, but it show me the following message:
address error. [Error sending address(es) to SMTP server. Return code: [SMTP 550 - Requested action not taken: mailbox unavailable.]. Reason: [email addres].]: [CrystalEnterprise.Smtp]
Can you help me please??
Ruddy Alvarado

We are facing the same issue
server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [XXXX.XXXX.XXXX:25].]
- I tried with FQDN, IP address of SMTP server
- I was able to send e-mail to myself from command line useing telnet xxxxx.xxx.xxx 25 (so that means port 25 is open and communication is happening between BO servers to SMTP server
- No firewalls on BO servers (2008 VMware)
- Antivirus has been disabled on these servers (just to see if that is blocking anything)
What else I can check with my SMTP admin.
Anybody here has any ideas? Appreciate your inputs.
-- Nivas

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    If you can't get your mail to work on Snow Leopard after June 30, you might want to try one of these approaches
    1. Configuring Mail in Snow Leopard
    2. Delete your mail account from Mail preferences and set it up again using the Mail Server Information.
    Some users have apparently encountered issues using this information in pre-Lion set ups (I haven't), Roger Wilmut has kindly provided instructions for those who find themselves with this problem.
    Entering iCloud email settings manually in Snow Leopard or Leopard

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