Problem trying to diagnose slow running query
Hi, Group.
I have two versions of the same query. sql1 contains an inner select, sql2 contains the hard-coded values that the inner select returns. Other than that the queries look the exact same.
sql1 takes over 8 minutes to complete.
sql2 takes about 250ms to complete.
I tried running explain plan on both queries and sql1 appears to be the better query based on the plan_table cost columns. I even ran a query that shows the plan hash value for the currently running query. Both times, the slower query appears to be quicker.
So my problem is that all the diagnosis indicates that sql1 is faster than sql2 but in reality, sql2 is waaaaaaaaaaaaaaaaaaaaay faster than sql1. Does anyone have any other suggestions for tools that I can use that show why the supposedly fast query is actually the slower query?
Thanks, Max
EDIT: here is an example of sql1 and sql2 to help you visualize the problem.
SELECT <column list>
FROM <table list>
WHERE column IN (SELECT column FROM table)
AND <some more predicates>
SELECT <column list>
FROM <table list>
WHERE column IN (value1, value2, value3)
AND <some more predicates>
The slow query is listed first.
PLAN_TABLE_OUTPUT
Plan hash value: 2494202055
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 1 | 869 | 10 (20)| 00:00:01 |
| 1 | SORT UNIQUE | | 1 | 869 | 9 (12)| 00:00:01 |
| 2 | NESTED LOOPS OUTER | | 1 | 869 | 8 (0)| 00:00:01 |
| 3 | NESTED LOOPS | | 1 | 749 | 7 (0)| 00:00:01 |
| 4 | NESTED LOOPS | | 1 | 725 | 6 (0)| 00:00:01 |
| 5 | NESTED LOOPS | | 1 | 701 | 6 (0)| 00:00:01 |
| 6 | NESTED LOOPS | | 1 | 685 | 3 (0)| 00:00:01 |
| 7 | NESTED LOOPS | | 1 | 645 | 1 (0)| 00:00:01 |
|* 8 | TABLE ACCESS BY INDEX ROWID| MASTERDATA_ATTRIBUTE | 1 | 387 | 1 (0)| 00:00:01 |
|* 9 | INDEX RANGE SCAN | I_MSTRRBT_M_VALUE | 1 | | 1 (0)| 00:00:01 |
|* 10 | TABLE ACCESS BY INDEX ROWID| MASTERDATA_ELEMENT | 1 | 258 | 0 (0)| 00:00:01 |
|* 11 | INDEX UNIQUE SCAN | I_MSTRMNT_M_VOCABULARYELEMENTI | 1 | | 0 (0)| 00:00:01 |
| 12 | TABLE ACCESS BY INDEX ROWID | EPCIS_EVENT | 1 | 40 | 2 (0)| 00:00:01 |
|* 13 | INDEX RANGE SCAN | I_PCS_VNT_M_BUSINESSLOCATIONUR | 65659 | | 2 (0)| 00:00:01 |
|* 14 | TABLE ACCESS BY INDEX ROWID | EPCIS_EVENT_EPC | 2 | 32 | 3 (0)| 00:00:01
|* 15 | INDEX RANGE SCAN | I_PCS__PC_EVENT_ID | 2 | | 2 (0)| 00:00:01 |
| 16 | TABLE ACCESS BY INDEX ROWID | EPCIS_EVENT_EPC | 2 | 48 | 0 (0)| 00:00:01
|* 17 | INDEX RANGE SCAN | I_PCS__PC_EVENT_ID | 2 | | 2 (0)| 00:00:01 |
|* 18 | TABLE ACCESS BY INDEX ROWID | EPC | 1 | 24 | 1 (0)| 00:00:01 |
|* 19 | INDEX UNIQUE SCAN | SYS_C0012080 | 1 | | 0 (0)| 00:00:01 |
| 20 | TABLE ACCESS BY INDEX ROWID | EPC | 1 | 120 | 1 (0)| 00:00:01 |
|* 21 | INDEX UNIQUE SCAN | SYS_C0012080 | 1 | | 0 (0)| 00:00:01 |
Predicate Information (identified by operation id):
8 - filter("T4"."MD_ATTRIBUTE_META_ID"='urn:epcglobal:epcis:mda:coun
try')
9 - access("T4"."VALUE"='USA')
10 - filter("T3"."MD_ELEMENT_META_ID"='urn:epcglobal:epcis:vtype:BusinessLo
cation')
11 - access("T3"."MD_ELEMENT_ID"="T4"."PARENT_MD_ELEMENT_ID")
13 - access("T0"."BUSINESS_LOCATION_URI"="T3"."MD_ELEMENT_ID")
14 - filter(("T0"."EVENT_TYPE"='AGGREGATION' OR "T0"."EVENT_TYPE"='TRANSACTION') AND
"T1"."PARENT_EVENT_EPC_ID" IS NOT NULL OR "T0"."EVENT_TYPE"='OBJECT')
15 - access("T0"."EVENT_ID"="T1"."EVENT_ID")
17 - access("T0"."EVENT_ID"="T5"."EVENT_ID")
18 - filter("T2"."COMPANY_PREFIX"='1' AND "T2"."REFERENCE"='1' AND "T2"."SCHEME"='gid')
19 - access("T1"."EPC_ID"="T2"."EPC_ID")
21 - access("T5"."EPC_ID"="T6"."EPC_ID"(+))
46 rows selected.
Explained.
PLAN_TABLE_OUTPUT
Plan hash value: 3062511058
| Id | Operation | Name | Rows | Bytes | Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 7 | 1568 | 38 (6)| 00:00:01 |
| 1 | SORT UNIQUE | | 7 | 1568 | 37 (3)| 00:00:01 |
| 2 | NESTED LOOPS OUTER | | 7 | 1568 | 36 (0)| 00:00:01 |
| 3 | NESTED LOOPS | | 7 | 728 | 29 (0)| 00:00:01 |
| 4 | NESTED LOOPS | | 4 | 320 | 17 (0)| 00:00:01 |
| 5 | NESTED LOOPS | | 4 | 160 | 13 (0)| 00:00:01 |
|* 6 | TABLE ACCESS BY INDEX ROWID| EPC | 1 | 24 | 10 (0)| 00:00:01 |
|* 7 | INDEX RANGE SCAN | I_EPC_M_COMPANYPREFIX | 220 | | 3 (0)| 00:00:01 |
| 8 | TABLE ACCESS BY INDEX ROWID| EPCIS_EVENT_EPC | 6 | 96 | 3 (0)| 00:00:01
|* 9 | INDEX RANGE SCAN | I_PCS__PC_EPC_ID | 7 | | 2 (0)| 00:00:01 |
|* 10 | TABLE ACCESS BY INDEX ROWID | EPCIS_EVENT | 1 | 40 | 1 (0)| 00:00:01 |
|* 11 | INDEX UNIQUE SCAN | SYS_C0012082 | 1 | | 0 (0)| 00:00:01 |
| 12 | TABLE ACCESS BY INDEX ROWID | EPCIS_EVENT_EPC | 2 | 48 | 3 (0)| 00:00:01
|* 13 | INDEX RANGE SCAN | I_PCS__PC_EVENT_ID | 2 | | 2 (0)| 00:00:01 |
| 14 | TABLE ACCESS BY INDEX ROWID | EPC | 1 | 120 | 1 (0)| 00:00:01 |
|* 15 | INDEX UNIQUE SCAN | SYS_C0012080 | 1 | | 0 (0)| 00:00:01 |
Predicate Information (identified by operation id):
6 - filter("T2"."REFERENCE"='1' AND "T2"."SCHEME"='gid')
7 - access("T2"."COMPANY_PREFIX"='1')
9 - access("T1"."EPC_ID"="T2"."EPC_ID")
10 - filter(("T0"."BUSINESS_LOCATION_URI"='businesslocation_ADD' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_DELETE' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE1' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE10' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE11' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE12' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE2' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE3' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE4' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE5' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE6' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE7' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE8' OR
"T0"."BUSINESS_LOCATION_URI"='businesslocation_OBSERVE9') AND (("T0"."EVENT_TYPE"='AGGREGATIO
OR "T0"."EVENT_TYPE"='TRANSACTION') AND "T1"."PARENT_EVENT_EPC_ID" IS NOT NULL OR
"T0"."EVENT_TYPE"='OBJECT'))
11 - access("T0"."EVENT_ID"="T1"."EVENT_ID")
13 - access("T0"."EVENT_ID"="T5"."EVENT_ID")
15 - access("T5"."EPC_ID"="T6"."EPC_ID"(+))
Similar Messages
-
Slow running query after upgrading to Oracle 10.2.0.4
Hello
I had posted a query in Database Upgrade section , but all in vian as i have had no replies . So i am posing this in general section as i can now confirm with the exact query issue .
1. I upgraded my oracle instance windows 64 bit from 10.2.0.1 to 10.2.0.4
2. All is good except when i use SUM or MAX in queries i get a very slow performance below is the complete example
Your help is much appreciated .
Regards
Harshad
=====================================================================================================
Example.
=====================================================================================================The query runs on a single table of 275,000,000 records, partitioned by Feed_Id in 53 partitions:-
SELECT *
FROM Fact_Life
WHERE Life_Id = 11555269
AND Feed_Id = 2;
This returns 18 rows in sub-second response time.
Explain Plan for it:-
SELECT *
FROM Fact_Life
WHERE Life_Id = 11555269
AND Feed_Id = 2;
Statement Id=3 Type=INDEX
Cost=938 TimeStamp=11-06-09::11::25:55
(1) SELECT STATEMENT ALL_ROWS
Est. Rows: 66 Cost: 940
(4) PARTITION RANGE SINGLE
Est. Rows: 66 Cost: 940
(3) TABLE TABLE ACCESS BY GLOBAL INDEX ROWID RDS.FACT_LIFE [Analyzed]
Blocks: 2,765,931 Est. Rows: 66 of 275,979,985 Cost: 940
(2) INDEX INDEX SKIP SCAN RDS.PIX_FTLE_1 [Analyzed]
Est. Rows: 3 Cost: 938
However, when the query employs an aggregate function:-
SELECT MAX(Cap_Period_Id)
FROM Fact_Life
WHERE Life_Id = 11555269
AND Feed_Id = 2;
This takes anything from 200-400 seconds to return.
Explain plan for it:-
SELECT MAX(CAP_Period_Id)
FROM Fact_Life
WHERE Life_Id = 11555269
AND Feed_Id = 2;
Statement Id=3 Type=PARTITION RANGE
Cost=7 TimeStamp=11-06-09::11::26:50
(1) SELECT STATEMENT ALL_ROWS
Est. Rows: 1 Cost: 7
(5) SORT AGGREGATE
Est. Rows: 1
(4) FIRST ROW
Est. Rows: 66 Cost: 7
(3) PARTITION RANGE SINGLE
Est. Rows: 66 Cost: 7
(2) INDEX INDEX RANGE SCAN (MIN/MAX) RDS.PIX_FTLE_1 [Analyzed]
Est. Rows: 66 Cost: 7
However when the query is run with a different Life_Id for the same partition:-
SELECT MAX(Cap_Period_Id)
FROM Fact_Life
WHERE Life_Id = 11555275
AND Feed_Id = 2;
Returns sub-second.
Explain plan for it:-
SELECT MAX(CAP_Period_Id)
FROM Fact_Life
WHERE Life_Id = 11555275
AND Feed_Id = 2;
Statement Id=3 Type=PARTITION RANGE
Cost=7 TimeStamp=11-06-09::11::29:29
(1) SELECT STATEMENT ALL_ROWS
Est. Rows: 1 Cost: 7
(5) SORT AGGREGATE
Est. Rows: 1
(4) FIRST ROW
Est. Rows: 66 Cost: 7
(3) PARTITION RANGE SINGLE
Est. Rows: 66 Cost: 7
(2) INDEX INDEX RANGE SCAN (MIN/MAX) RDS.PIX_FTLE_1 [Analyzed]
Est. Rows: 66 Cost: 7
Is this a problem with b-tree indexes? The Life_Id is allocated from a sequence and there are 67,535,682 rows in the partition. The stats are up to date.
=====================================================================================================
=====================================================================================================Hello Randolf,
Sorry for the late reply was down with flue and could not mail , as mentioned i below is the DDL for PIX_FTLE_1 & PIX_FTLE_2 . I have used TOAD to extract the script.
As i cant send the both the DDL in single post i will send it in 2 post , There is a limit of 30000 characters in sigle post .
Thanks once again for your help .
Regards
Harshad
CREATE INDEX RDS.PIX_FTLE_1 ON RDS.FACT_LIFE
(FEED_ID, CAP_PERIOD_ID, LIFE_ID, ISO_CURRENCY_ID, LIFE_SCD_ID)
TABLESPACE RDS_TABLESPACE01
INITRANS 2
MAXTRANS 255
LOGGING
GLOBAL PARTITION BY RANGE (FEED_ID) (
PARTITION HA1 VALUES LESS THAN (2)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 1225M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION NU6 VALUES LESS THAN (3)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 2761M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION FP1 VALUES LESS THAN (4)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 971M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION PRU VALUES LESS THAN (5)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 993M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION GAC VALUES LESS THAN (6)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 622M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION NU3 VALUES LESS THAN (7)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 2136M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION LEG VALUES LESS THAN (8)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 847M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RSC VALUES LESS THAN (9)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 144M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SW1 VALUES LESS THAN (10)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 80M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION PRI VALUES LESS THAN (11)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 34M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION BAL VALUES LESS THAN (12)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 128M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION NA1 VALUES LESS THAN (13)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION MID VALUES LESS THAN (14)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION EGS VALUES LESS THAN (15)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION ARK VALUES LESS THAN (16)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 1088M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SKA VALUES LESS THAN (17)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 136M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION NU1 VALUES LESS THAN (18)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 196M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SK2 VALUES LESS THAN (19)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 9M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION CU1 VALUES LESS THAN (20)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 11M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION DLI VALUES LESS THAN (21)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION AEG VALUES LESS THAN (22)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION COM VALUES LESS THAN (23)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION CU2 VALUES LESS THAN (24)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION CUL VALUES LESS THAN (25)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION EAG VALUES LESS THAN (26)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION FP2 VALUES LESS THAN (27)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION HAG VALUES LESS THAN (28)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION HAL VALUES LESS THAN (29)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION JRA VALUES LESS THAN (30)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION LEL VALUES LESS THAN (31)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION MGA VALUES LESS THAN (32)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
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NOLOGGING
NOCOMPRESS
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PCTFREE 10
INITRANS 2
MAXTRANS 255
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INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION NU2 VALUES LESS THAN (34)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION PEG VALUES LESS THAN (35)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RLM VALUES LESS THAN (36)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RL2 VALUES LESS THAN (37)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RL3 VALUES LESS THAN (38)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RL4 VALUES LESS THAN (39)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RL5 VALUES LESS THAN (40)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION BG4 VALUES LESS THAN (41)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION BG5 VALUES LESS THAN (42)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RS2 VALUES LESS THAN (43)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RS3 VALUES LESS THAN (44)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION RS4 VALUES LESS THAN (45)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SA1 VALUES LESS THAN (46)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SAF VALUES LESS THAN (47)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SCA VALUES LESS THAN (48)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SL1 VALUES LESS THAN (49)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SL2 VALUES LESS THAN (50)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SPI VALUES LESS THAN (51)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION SWP VALUES LESS THAN (52)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION VDL VALUES LESS THAN (53)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 240M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION ZUR VALUES LESS THAN (54)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION AR3 VALUES LESS THAN (55)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 360M
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
PARTITION ZZZ VALUES LESS THAN (MAXVALUE)
NOLOGGING
NOCOMPRESS
TABLESPACE RDS_TABLESPACE01
PCTFREE 10
INITRANS 2
MAXTRANS 255
STORAGE (
INITIAL 64K
MINEXTENTS 1
MAXEXTENTS UNLIMITED
BUFFER_POOL DEFAULT
NOPARALLEL; -
Slow running query, plan attached
Oracle Database 10g Release 10.2.0.1.0
A particular query is taking a rather long time to run. This was something which used to run rather quick until a couple of days back.
Indexes seem to be used and nothing else seem to have changed muck. The 5.38 sec cpu time is what i am trying to trace down.
Does the attached plan show anything that indicates an underlying issue?
SELECT NVL(SUM(NVL(TCR.EMPLOYEEHOURSWORKED, 0) + NVL(TCR.EMPLOYEEOTHOURSWORKED,0)), 0)
FROM TYPE TYP, EQUIPMENT EQ, TIMECARD TC, TIMECARDRESOURCE TCR
WHERE TYP.TYPEID = EQ.TYPEID
AND TCR.EQUIPMENTID = EQ.EQUIPMENTID
AND EQ.TYPEID = :B2
AND TCR.EMPLOYEEID = :B1
AND TCR.TIMECARDID = TC.TIMECARDID
call count cpu elapsed disk query current rows
Parse 2 0.00 0.00 0 0 0 0
Execute 218 0.05 0.04 0 0 0 0
Fetch 218 5.33 5.23 0 2176948 0 218
total 438 5.38 5.28 0 2176948 0 218
Misses in library cache during parse: 1
Misses in library cache during execute: 2
Optimizer mode: ALL_ROWS
Parsing user id: 91 (recursive depth: 1)
Rows Row Source Operation
68 SORT AGGREGATE (cr=679048 pr=0 pw=0 time=1580234 us)
56 TABLE ACCESS BY INDEX ROWID TIMECARDRESOURCE (cr=679048 pr=0 pw=0 time=1479170 us)
743036 NESTED LOOPS (cr=9656 pr=0 pw=0 time=1507400 us)
2788 TABLE ACCESS BY INDEX ROWID EQUIPMENT (cr=1972 pr=0 pw=0 time=15059 us)
2788 INDEX RANGE SCAN IDX_EQP_TYPEID (cr=204 pr=0 pw=0 time=6075 us)(object id 193877)
740180 INDEX RANGE SCAN IDX_TCR_EQPID (cr=7684 pr=0 pw=0 time=848397 us)(object id 193878)
********************************************************************************997026 wrote:
Oracle Database 10g Release 10.2.0.1.0
A particular query is taking a rather long time to run. This was something which used to run rather quick until a couple of days back.
Indexes seem to be used and nothing else seem to have changed muck. The 5.38 sec cpu time is what i am trying to trace down.
Does the attached plan show anything that indicates an underlying issue?
SELECT NVL(SUM(NVL(TCR.EMPLOYEEHOURSWORKED, 0) + NVL(TCR.EMPLOYEEOTHOURSWORKED,0)), 0)
FROM TYPE TYP, EQUIPMENT EQ, TIMECARD TC, TIMECARDRESOURCE TCR
WHERE TYP.TYPEID = EQ.TYPEID
AND TCR.EQUIPMENTID = EQ.EQUIPMENTID
AND EQ.TYPEID = :B2
AND TCR.EMPLOYEEID = :B1
AND TCR.TIMECARDID = TC.TIMECARDID
call count cpu elapsed disk query current rows
Parse 2 0.00 0.00 0 0 0 0
Execute 218 0.05 0.04 0 0 0 0
Fetch 218 5.33 5.23 0 2176948 0 218
total 438 5.38 5.28 0 2176948 0 218
Misses in library cache during parse: 1
Misses in library cache during execute: 2
Optimizer mode: ALL_ROWS
Parsing user id: 91 (recursive depth: 1)
Rows Row Source Operation
68 SORT AGGREGATE (cr=679048 pr=0 pw=0 time=1580234 us)
56 TABLE ACCESS BY INDEX ROWID TIMECARDRESOURCE (cr=679048 pr=0 pw=0 time=1479170 us)
743036 NESTED LOOPS (cr=9656 pr=0 pw=0 time=1507400 us)
2788 TABLE ACCESS BY INDEX ROWID EQUIPMENT (cr=1972 pr=0 pw=0 time=15059 us)
2788 INDEX RANGE SCAN IDX_EQP_TYPEID (cr=204 pr=0 pw=0 time=6075 us)(object id 193877)
740180 INDEX RANGE SCAN IDX_TCR_EQPID (cr=7684 pr=0 pw=0 time=848397 us)(object id 193878)
Notice how smart the optimizer has been - you've written a query with 4 tables in it, but the optimizer has recognised that it can eliminate two of the tables because of the primary key and referential integrity constraints.
From the remaining two tables, you have a query that looks as if it is inherently NON-SCALABLE. You select all timecardresources for a given employee, and all pieces of equiplment of a given type, and join them on the equipment id.
I am going to guess that the number of timecardresources for an employee will always grow with time - which means the volume of work you need to do will grow with time; moreover that on some regular basis you add rows to timecardresources, which means the number of random block visits per employeeid will grow with time.
It's possible that hash join that you've engineered in your current solution was the original path, but the optimizer reached the breakpoint where the cost of random visits by employeeid became too great and the decided to use a nested loop from the equipment. (These things happen). However, the point may come when you current solution is also too expensive and the optimizer may then decide to do a tablescan on the timecradresources table.
This is a fairly classic type of problem - a (relatively) small result set arising from a join with a single predicate on each of the joined tables.
If my assumptions are correct, you need to find a way to do one of three things
a) reduce the cost of finding all the timecardresources for an employee - recreating the table as an IOT (index organized table) may be an appropriate mechanism
b) restructure you indexes to minimise random visits to tables - eliminating data as early as possible.
c) re-engineer your indexes and SQL so that you don't do random visits to tables unless you need the rows that you're going to find (Here's a link to my blog which let's you access a video made a couple of years ago of a presentation I did on the topic: https://jonathanlewis.wordpress.com/2011/06/23/video/ )
A couple of other notes:
a) Christian Antognini's book is probably the best practical book available at present on Oracle Tuning
b) The index you've dropped in your solution looks like it might be an index created to protect a foreign key constraint from the "foreign key locking" problem.
Keep an eye open for enqueue waits of type TM, and TM deadlocks.
Regards
Jonathan Lewis -
Hi,
I am having some performance problems on OBIEE dashboards so I am trying to figure out what is going wrong by looking at the query being generated.
I have spent time simplifying the query down to a very basic select statement, and trying to see why it still takes about ~5 seconds to run. See the following explain plan:
SQL> explain plan for
2 select count(distinct CASES_FACT.CASE_KEY) as CASE_COUNT
3 from
4 COMPSTAT_CASES_DIM CASES_DIM /* Dim - COMPSTAT_CASES_DIM */ ,
5 COMPSTAT_CASES_FACT CASES_FACT /* Fact - COMPSTAT_CASES_FACT */
6 where ( CASES_FACT.CASE_KEY = CASES_DIM.CASE_KEY );
Explained.
SQL> select * from table(dbms_xplan.display);
PLAN_TABLE_OUTPUT
Plan hash value: 372393383
| Id | Operation | Name | Rows | Bytes |TempSpc| Cost (%CPU)| Time |
| 0 | SELECT STATEMENT | | 1 | 12 | | 2741 (3)| 00:00:33 |
| 1 | SORT GROUP BY | | 1 | 12 | | | |
|* 2 | HASH JOIN | | 925K| 10M| 15M| 2741 (3)| 00:00:33 |
| 3 | INDEX FAST FULL SCAN| CASE_KEY | 909K| 5327K| | 674 (3)| 00:00:09 |
| 4 | INDEX FAST FULL SCAN| CASES_FACT_IDX4 | 925K| 5421K| | 466 (4)| 00:00:06 |
PLAN_TABLE_OUTPUT
Predicate Information (identified by operation id):
2 - access("CASES_FACT"."CASE_KEY"="CASES_DIM"."CASE_KEY")
16 rows selected.We have the indexes on the columns being joined on, and it appears to use a fast full scan on that index, but still the query takes about 5 seconds to run, just for this very simple query. When I add the rest of the joins and conditions that are in the actual OBIEE query, it's more like a 15 second query. It needs to be much faster.
Any ideas? Btw I am not a DBA or tuning expert, simply an OBIEE developer that was tasked with fixing this performance.
Thanks.both tables have ~1M rows so no much choice. Assuming the dim table has unique index, nest loop join is usually faster. try the two sql below to see any improvement
select /*+ use_nl(a b) */ count(distinct a.CASE_KEY)
from COMPSTAT_CASES_FACT a,
inner join COMPSTAT_CASES_DIM b on b.CASE_KEY = a.CASE_KEY
select /*+ use_nl(a b) */ count(*)
from (select distinct CASE_KEY from COMPSTAT_CASES_FACT) a
inner join COMPSTAT_CASES_DIM b on b.CASE_KEY = a.CASE_KEY
; -
Slow running query on heavily updating table
Hi,
I am working on a live gps tracking project. The project is using SQL Server 2008 web edition. There are thousands of devices which are sending data packets in every 10 seconds or less depending on various settings to the server. On server there is a tcp
server listener program which reads and parse data and insert it into a "Table-A". Table-A has a trigger which updates Table-B on each insertion (Table-B is used to show live updated status on website). Now Table-A has millions of records per day
and high insertion rate per second.
We also need to show the history reports and other reports using "Table-A". The problem is query on "Table-A" is very slow and affacts the insertion on "Table-A". Please help to overcome this problem.Since there are frequent inserts ,I believe you are selecting records using NOLOCK hint to avoid shared locks.
Niting,
I am pretty much sure in OP scenario NOLOCK will cause blunder. Please don't advise NOLOCK on forum where we have no or minimal information about OP database and infrastructure. Its not a good coding practice.
Your comment to perform regular stats update also does not makes sense, are you sure stats is the issue I can sense some app design problem.
Ganesh,
I guess trigger on Table A is making things slow as it has to complete and I guess this is what taking time , I am not sure.
Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it
My Technet Wiki Article
MVP -
Slow running query --General question
This is just a scenario that you may have come across too. For example there is a query (tables and views) that returned data very quickly until yesterday but slowed down today and takes forever. What do you make out of it and why did it run fine until yesterday?
What would you first look at to resolve this?
This only a general scenario. I understand there could be a lot of factors like data loads but i want to know the best approach. Thanks in advance for your answer.
svkFirst thing I would see is the amount of data. How much of data was I querying yesterday, how much of data am I querying today? Is it a possible situation to have a slow query(just by some minutes but not hours and so on)..
Then, I will look at the query execution plan and try to avoid any table scan's or seeks by creating any possible valid indexes over the tables being joined.
Use necessary tables only in the query, remove any unnecessary LEFT join's and use them only if needed..
Remove ORDER BY in the queries. Not using NOT IN or UNION or DISTINCT such kind of operations if permitted.
Avoid any sort of Bookmark lookups..
These are the primary things I would consider to look at when any query is slow, at first...
Good Luck :) .. visit www.sqlsaga.com for more t-sql code snippets and BI related how to articles. -
Need help tuning slow running query
Need help tuning below two Oracle queries:
Query #1:
======================
SELECT "WORK_ORDER_FACT_ALL_YESTERDAY"."WORK_ORDER_HISTORY_ID",
"WORK_ORDER_FACT_ALL_YESTERDAY"."ACCOUNT_NUMBER",
"ACCOUNT_DIM"."ACCOUNT_NUMBER", "ACCOUNT_DIM"."ACCOUNT_WS_DISC_DATE"
FROM "CDWD"."WORK_ORDER_FACT_ALL_YESTERDAY" "WORK_ORDER_FACT_ALL_YESTERDAY",
"CDWD"."ACCOUNT_DIM" "ACCOUNT_DIM"
WHERE (SUBSTR ("WORK_ORDER_FACT_ALL_YESTERDAY"."ACCOUNT_FIRST_NAME", 1, 1) =
SUBSTR ("ACCOUNT_DIM"."ACCOUNT_FIRST_NAME", 1, 1)
AND (SUBSTR ("WORK_ORDER_FACT_ALL_YESTERDAY"."ACCOUNT_LAST_NAME", 1, 4) =
SUBSTR ("ACCOUNT_DIM"."ACCOUNT_LAST_NAME", 1, 4)
AND ("WORK_ORDER_FACT_ALL_YESTERDAY"."ACCOUNT_DL_NUMBER" =
"ACCOUNT_DIM"."ACCOUNT_DL_NUMBER"
AND "WORK_ORDER_FACT_ALL_YESTERDAY"."WO_TYPE_CODE" IN ('25', '27')
AND ("ACCOUNT_DIM"."REVENUE_TYPE_ID" = 1)
AND ("WORK_ORDER_FACT_ALL_YESTERDAY"."TRANSFER_COUNT" = 0)
AND ("WORK_ORDER_FACT_ALL_YESTERDAY"."WINBACK_ADD_COUNT" = 0)
AND ("ACCOUNT_DIM"."ACCOUNT_WS_ENTRY_DATE" <
(TO_DATE ('2006.05.02', 'yyyy.mm.dd') - 11
AND ("WORK_ORDER_FACT_ALL_YESTERDAY"."IS_DERIVED" = 0)
AND ("ACCOUNT_DIM"."EXPIRATION_DATE" IS NULL)
AND ("WORK_ORDER_FACT_ALL_YESTERDAY"."ACT_ACCOUNT_TYPE_CD" <> '50');
Query #2
==================
UPDATE work_order_fact_all_yesterday g
SET returns_count = 1
WHERE EXISTS (SELECT 1
FROM (SELECT a.phone_dim_key AS transactional_phone_dim_key,
b.mdn_number AS transactional_mdn_number,
b.account_number AS transactional_account_number
FROM work_order_fact_all_yesterday a INNER JOIN phone_dim b ON a.phone_dim_key = b.phone_dim_key
WHERE a.gross_deactivations_count = 1) e
INNER JOIN (SELECT c.phone_dim_key AS historical_phone_dim_key,
d.mdn_number AS historical_mdn_number,
d.account_number AS historical_account_number
FROM (SELECT phone_dim_key
FROM work_order_activity_fact
WHERE gross_adds_count = 1
AND report_date >= :b1 - 66
AND NVL (is_derived, 0 ) = 0
UNION
SELECT phone_dim_key
FROM work_order_fact_all_yesterday
WHERE gross_adds_count = 1
AND is_derived = 0) c
INNER JOIN phone_dim d ON c.phone_dim_key = d.phone_dim_key ) f
ON e.transactional_mdn_number = f.historical_mdn_number
AND e.transactional_account_number = f.historical_account_number
WHERE e.transactional_phone_dim_key = g.phone_dim_key)
AND g.gross_deactivations_count = 1
AND g.account_revenue_type_id = 1;
I ran the DBMS_SQLTUNE on it for 10g and did not get any advice. How can I tune the above queries? Thanks!Tune the SQL? Looking at the join criteria of SUBSTR("WORK_ORDER_FACT_ALL_YESTERDAY"."ACCOUNT_FIRST_NAME", 1, 1) = SUBSTR ("ACCOUNT_DIM"."ACCOUNT_FIRST_NAME", 1, 1) and other substrings, it seems to me that you have basic flaws in your relation design.
Column must be atomic values. Having to extract a sub-set value from a column to create the intelligence needed to join to another table - that is just plain wrong in relation design. Never mind the performance impact and overheads it causes in the database. -
Problem trying to restart after running updater
I am having an issue after my updater prompts me to restart my mac. In the past the blue screen that appears with the circular loading icon only stays up for a few minutes at the very most then the mac restarts. Right now it's been running for a couple of hours. I'm not sure if any updates are being applied right now, so I don't want to manually power down yet. Does anybody know if it will cause harm if I force shut down? Or is there some keyboard method that will safely shut down from here? I'm using my backup PC right now, so I really want to the mac working again.
System Specs:
Mac Mini 2.0GHz
Intel Core 2 Duo 2GB RAM
OSX 10.5.7Sometimes an update gets "stuck" and things like this happen. System might not shut down or it might hang on restart.
I suggest, even though it's working to do a partial safe boot - reboot and hold down the shift key.
At the save boot login screen click restart and let it reboot normally.
It's important to repair permissions before and after any update, just to be sure there are no real permission errors.
If you used the auto software update, I suggest reapplying the manual combo download to ensure everything is really OK.
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1058comboupdate .html -
Getting Strange Error Running Query After Partioning Cube
I am using BI 7.0, Service Pack 11:
I just partitioned a cube. I hav eorginal cube XFI_C001 and create a new cube C2_XFIC01 by copying from XFI_C001. Now I developed a query on C2_XFIC01. Similar query on XFI_C001 does not give any error. How can I debug this problem? Error reported when running query is shown below. I ran ST22, no dump. I did SM50, looked at developer trace, no clue.
The initial exception that caused the request to fail was:
Termination message sent
ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
MSGV1: SAPMSSY1
MSGV3: UNCAUGHT_EXCEPTION
com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException: Termination message sent
ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
MSGV1: SAPMSSY1
MSGV3: UNCAUGHT_EXCEPTION
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:148)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)
Detailed Exception is:
com.sap.ip.bi.base.exception.BIBaseRuntimeException: Error while generating HTML
at com.sap.ip.bi.webapplications.ui.items.UiItem.render(UiItem.java:365)
at com.sap.ip.bi.webapplications.runtime.rendering.impl.ContainerNode.render(ContainerNode.java:63)
at com.sap.ip.bi.webapplications.runtime.rendering.impl.PageAssemblerRenderingRoot.processRendering(PageAssemblerRenderingRoot.java:52)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRenderingRootNode(Page.java:3565)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRendering(Page.java:3280)
at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:3236)
at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2512)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.doProcessRequest(Controller.java:956)
at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.processRequest(Controller.java:842)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:430)
at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:21)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:174)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
Caused by: com.sap.ip.bi.base.application.exceptions.AbortMessageRuntimeException: Termination message sent
ABEND RSBOLAP (000): Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION
MSGV1: SAPMSSY1
MSGV3: UNCAUGHT_EXCEPTION
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:148)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:144)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessageInternal(MessageManager.java:144)
at com.sap.ip.bi.base.application.message.impl.MessageManager.addMessage(MessageManager.java:113)
at com.sap.ip.bi.base.application.service.RfcService.fillMessages(RfcService.java:268)
at com.sap.ip.bi.base.application.service.RfcService.doPostProcessing(RfcService.java:218)
at com.sap.ip.bi.base.application.service.rfcproxy.impl.RfcFunction.execute(RfcFunction.java:57)
at com.sap.ip.bi.base.application.service.RfcService.doPostProcessing(RfcService.java:227)
at com.sap.ip.bi.base.application.service.rfcproxy.impl.RfcFunction.execute(RfcFunction.java:57)
at com.sap.ip.bi.bics.dataaccess.resource.impl.bi.selector.ProviderInfoObject.prepareForSelectionMemberAccess(ProviderInfoObject.java:1215)
at com.sap.ip.bi.bics.dataaccess.resource.impl.bi.selector.selection.ProviderComponentList.setup(ProviderComponentList.java:87)
at com.sap.ip.bi.bics.dataaccess.resource.impl.bi.selector.selection.ProviderComponentList.getComponents(ProviderComponentList.java:120)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.ComponentList.setup(ComponentList.java:96)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.ComponentList.<init>(ComponentList.java:77)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.CartesianProduct.setup(CartesianProduct.java:78)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.CartesianProduct.<init>(CartesianProduct.java:55)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.Selection.<init>(Selection.java:57)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.SelectionObject.createSelection(SelectionObject.java:538)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.SelectionObject.getSelectionSpace(SelectionObject.java:549)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.SelectionObject.getEffectiveSelection(SelectionObject.java:577)
at com.sap.ip.bi.km.impl.KmUtilities.getEffectiveSelection(KmUtilities.java:66)
at com.sap.ip.bi.km.impl.source.property.QueryBuilderMulti.getQueryExpressionWrapper(QueryBuilderMulti.java:129)
at com.sap.ip.bi.km.impl.source.CmFolderSource.getDocumentQueryResult(CmFolderSource.java:132)
at com.sap.ip.bi.km.common.selection.DocumentSelectorResultSet.readQvDocuments(DocumentSelectorResultSet.java:234)
at com.sap.ip.bi.km.common.selection.DocumentSelectorResultSet.getCellsWithDocuments(DocumentSelectorResultSet.java:136)
at com.sap.ip.bi.km.common.selection.DocumentsSelectionService.getCellsWithDocuments(DocumentsSelectionService.java:258)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.queryview.resultset.RsDataCells.hasDocuments(RsDataCells.java:620)
at com.sap.ip.bi.bics.dataaccess.consumer.impl.queryview.resultset.RsDataCell.hasDocuments(RsDataCell.java:543)
at com.sap.ip.bi.webapplications.ui.items.analysis.renderer.interactive.RendererInteractive.createContent_DocumentSymbol(RendererInteractive.java:1660)
at com.sap.ip.bi.webapplications.ui.items.analysis.renderer.interactive.RendererInteractive.createCell_Content(RendererInteractive.java:545)
at com.sap.ip.bi.webapplications.ui.items.analysis.renderer.interactive.RendererInteractive.createCell(RendererInteractive.java:525)
at com.sap.ip.bi.webapplications.ui.items.analysis.renderer.interactive.RendererInteractive.createTableRow(RendererInteractive.java:489)
at com.sap.ip.bi.webapplications.ui.items.analysis.renderer.interactive.RendererInteractive.getContent(RendererInteractive.java:423)
at com.sap.ip.bi.webapplications.ui.items.analysis.control.AcPivotTableInteractive.buildUrTree(AcPivotTableInteractive.java:321)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:33)
at com.sap.ip.bi.webapplications.ui.framework.base.composites.UiRootContainer.iterateOverChildren(UiRootContainer.java:40)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.advancedcontrols.bridge.AcItemBridge.iterateOverChildren(AcItemBridge.java:61)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.FlowLayoutItem.iterateOverChildren(FlowLayoutItem.java:63)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.FlowLayout.iterateOverChildren(FlowLayout.java:69)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.framework.base.composites.UiRootContainer.iterateOverChildren(UiRootContainer.java:40)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.advancedcontrols.bridge.AcItemBridge.iterateOverChildren(AcItemBridge.java:61)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.MatrixLayoutCell.iterateOverChildren(MatrixLayoutCell.java:63)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.MatrixLayoutRow.iterateOverChildren(MatrixLayoutRow.java:56)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.MatrixLayout.iterateOverChildren(MatrixLayout.java:69)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.container.matrixlayout.control.AcMatrixControlGrid.iterateOverChildren(AcMatrixControlGrid.java:40)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.framework.base.composites.UiRootContainer.iterateOverChildren(UiRootContainer.java:40)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.advancedcontrols.bridge.AcItemBridge.iterateOverChildren(AcItemBridge.java:61)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.Group.iterateOverChildren(Group.java:63)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.container.group.control.AcGroupControl.iterateOverChildren(AcGroupControl.java:259)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.framework.base.composites.UiRootContainer.iterateOverChildren(UiRootContainer.java:40)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.advancedcontrols.bridge.AcItemBridge.iterateOverChildren(AcItemBridge.java:61)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.FlowLayoutItem.iterateOverChildren(FlowLayoutItem.java:63)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.unifiedrendering.controls.FlowLayout.iterateOverChildren(FlowLayout.java:69)
at com.sap.ip.bi.webapplications.ui.framework.base.impl.CompositeBuildUrTreeTrigger.process(CompositeBuildUrTreeTrigger.java:36)
at com.sap.ip.bi.webapplications.ui.framework.base.composites.UiRootContainer.iterateOverChildren(UiRootContainer.java:40)
... 42 moreHi,
The error log shows you are executing your query on portal which uses Java stack. There may some issue with the portal configuration. Check with your basis/portal team.
The query will execute in BEx and RSRT as RSRT executes query on ABAP stack.
Regards,Niraj -
Results table difference when running query from Alert compared to Query Manager
Hello,
I have following query - Aim is to create alert to tell employee which customers to make visit to in next 4 weeks
SELECT DISTINCT T1.CardName, T1.U_VisitDue, T1.U_VisitReason, T1.U_Priority, T1.U_Region as 'Area', T1.U_VNotes
FROM dbo.OCRD T1
WHERE DateDiff(d,T1.U_VisitDue, GETDATE()) <29
Group BY T1.CardName, T1.U_VNotes, T1.U_VisitDue, T1.U_VisitReason, T1.U_Priority, T1.U_Region
FOR BROWSE
My problem is that when I run query through alert the field U_VNotes is displayed differently.
Running the query from Query Manager the contents of this field appear in one field of the result table.
Running the query via Alery the content of this field is split into several fields in results table according to 'new line' in field entry.
This makes the results table from the Query less 'user-friendly' because if you want to sort the table by 'Date' column for example it makes a mess of the table because of the extra rows.
I want results table to look like top version in picture below ... but i want to run from alert.
Is this possible?
How can I achieve it?
Thanks for any assistance
Regards, KarenHi
check this support note:1774628 The SQL SELECT DISTINCT Statement does not work in ALERTS
Kind regards
Agustín Marcos Cividanes -
Problem description:
My computer is running very slow ever since I switched to Yosemite. I get the multicolored wheel just opening my browser at times and waiting for a page to open, or an application. Any ideas other than rebooting my computer to get the problem to alleviate for a few days?
EtreCheck version: 2.1.8 (121)
Report generated February 16, 2015 at 2:35:55 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 11 days 19:34:2
Disk Information: ℹ️
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 60.76 GB (15.30 GB free)
Macintosh HD (disk1) / : 438.11 GB (351.62 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 438.49 GB Online
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
hp officejet 4200 series
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[killed] com.apple.accountsd.plist
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.bird.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.coreservices.uiagent.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.pluginkit.pkd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.secd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
19 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.iconservices.iconservicesd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.spindump.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
20 processes killed due to memory pressure
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.GoodShop.updater.plist [Click for support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 5.2 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
DivXBrowserPlugin: Version: 2.0 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]
Safari Extensions: ℹ️
avast! Online Security
Goodshop app
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flip4Mac WMV [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 438.11 GB Disk used: 86.50 GB
Destinations:
Backup [Local]
Total size: 159.70 GB
Total number of backups: 3
Oldest backup: 2014-11-24 05:20:18 +0000
Last backup: 2015-02-01 03:04:02 +0000
Size of backup disk: Too small
Backup size 159.70 GB < (Disk used 86.50 GB X 3)
Top Processes by CPU: ℹ️
8% WindowServer
5% DashboardClient
3% mds
2% launchd
0% ocspd
Top Processes by Memory: ℹ️
64 MB WindowServer
52 MB thunderbird
34 MB mds
34 MB Mail
30 MB mds_stores
Virtual Memory Information: ℹ️
654 MB Free RAM
834 MB Active RAM
777 MB Inactive RAM
903 MB Wired RAM
102.49 GB Page-ins
1.46 GB Page-outs
Diagnostics Information: ℹ️
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.Hi Linc! Sorry for the delay. Here is the information:
Start time: 16:48:08 02/28/15
Revision: 1241
Model Identifier: iMac10,1
System Version: OS X 10.10.2 (14C109)
Kernel Version: Darwin 14.1.0
Time since boot: 10 days 21:04
UID: 502
SerialATA
ST*******ASQ
USB
officejet 4200 series (Hewlett Packard)
Bluetooth
Apple Wireless Mouse
FileVault 2: On FileVault master keychain appears to be installed
FileVault 1: On
I/O wait time (ms/s)
launchd (UID 0): 53
Font issues: 40
Firewall: On
System caches/logs
1987 MB: /System/Library/Caches/com.apple.coresymbolicationd/data
Diagnostic reports
2015-01-31 SecurityAgent crash
2015-02-01 2BUA8C4S2C.com.agilebits.onepassword4-helper crash
2015-02-01 IMDPersistenceAgent crash
2015-02-01 secd crash
2015-02-20 Inkjet7 crash
2015-02-28 IMDPersistenceAgent crash
2015-02-28 secd crash x2
Kernel log
Feb 23 07:06:08 Failed to get hibernate image filename
Feb 23 17:07:05 Failed to get hibernate image filename
Feb 24 07:06:05 Failed to get hibernate image filename
Feb 24 17:47:13 Failed to get hibernate image filename
Feb 24 18:31:50 IOAudioStream[0xffffff802df40400]::clipIfNecessary() - Error: counted 1 clip more than one buffer ahead errors.
Feb 24 19:14:41 Failed to get hibernate image filename
Feb 24 20:56:40 Failed to get hibernate image filename
Feb 24 22:14:14 Failed to get hibernate image filename
Feb 24 22:38:31 Failed to get hibernate image filename
Feb 25 06:58:23 Failed to get hibernate image filename
Feb 25 17:40:53 Failed to get hibernate image filename
Feb 25 21:04:27 Failed to get hibernate image filename
Feb 25 21:31:52 Failed to get hibernate image filename
Feb 26 07:03:06 Failed to get hibernate image filename
Feb 26 17:06:59 Failed to get hibernate image filename
Feb 27 06:58:56 Failed to get hibernate image filename
Feb 27 17:02:56 Failed to get hibernate image filename
Feb 27 19:17:20 Failed to get hibernate image filename
Feb 27 23:04:12 Failed to get hibernate image filename
Feb 28 10:09:19 Failed to get hibernate image filename
Feb 28 13:07:21 Failed to get hibernate image filename
Feb 28 14:08:38 Failed to get hibernate image filename
Feb 28 15:11:16 Failed to get hibernate image filename
Feb 28 16:18:21 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
Feb 28 16:29:32 Failed to get hibernate image filename
System log
label = "2.5.4.3";
"localized label" = "2.5.4.3";
type = string;
value = "courier.sandbox.push.apple.com";
Feb 28 16:30:55 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
Feb 28 16:31:09 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8424]
Feb 28 16:31:44 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8433]
Feb 28 16:32:36 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:34:16 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:38:37 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "1Password mini" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
Feb 28 16:46:20 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8979]
Feb 28 16:49:02 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
Daemons
com.apple.AccountPolicyHelper
com.apple.AssetCacheLocatorService
com.apple.CodeSigningHelper
com.apple.MobileFileIntegrity
com.apple.awdd
com.apple.backupd-auto
com.apple.cache_delete
com.apple.coresymbolicationd
com.apple.ctkd
com.apple.diagnosticd
com.apple.emond.aslmanager
com.apple.iconservices.iconservicesagent
com.apple.iconservices.iconservicesd
com.apple.ifdreader
com.apple.installd
com.apple.installer.osmessagetracing
com.apple.nehelper
com.apple.networkd_privileged
com.apple.nsurlsessiond_privileged
com.apple.nsurlstoraged
com.apple.periodic-daily
com.apple.periodic-monthly
com.apple.periodic-weekly
com.apple.sandboxd
com.apple.secinitd
com.apple.security.syspolicy
- status: -15
com.apple.softwareupdate_download_service
com.apple.softwareupdated
com.apple.spindump
com.apple.sysmond
com.apple.systemstatsd
com.apple.tccd.system
com.apple.watchdogd
com.apple.wdhelper
org.cups.cupsd
Agents
2BUA8C4S2C.com.agilebits.onepassword4-helper
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
com.apple.imdpersistence.IMDPersistenceAgent
- status: -10
com.apple.secd
- status: -10
User crontab
59 16 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES
Firefox extensions
Mozilla Firefox hotfix
Widgets
iCal
iCloud errors
cloudd 7
comapple.InputMethodKit.UserDictionary 2
CallHistorySyncHelper 1
Continuity errors
sharingd 1
Restricted files: 174
Lockfiles: 30
High file counts
Desktop: 54
Accessibility
Scroll Zoom: On
Contents of /System/Library/Security/authorization.plist
- mod date: Oct 9 02:17:00 2014
- checksum: 2720110640
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>comment</key>
<string>The name of the requested right is matched against the keys. An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
allow rule: this is always allowed
<key>com.apple.TestApp.benign</key>
<string>allow</string>
deny rule: this is always denied
<key>com.apple.TestApp.dangerous</key>
<string>deny</string>
user rule: successful authentication as a user in the specified group(5) allows the associated right.
The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
See remaining rules for examples.
</string>
<key>rights</key>
<dict>
<key></key>
<dict>
<key>class</key>
<string>rule</string>
<key>comment</key>
...and 1850 more line(s)
Contents of /private/etc/authorization.deprecated
- mod date: Oct 25 13:37:39 2014
- checksum: 842352627
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>comment</key>
<string>The name of the requested right is matched against the keys. An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
allow rule: this is always allowed
<key>com.apple.TestApp.benign</key>
<string>allow</string>
deny rule: this is always denied
<key>com.apple.TestApp.dangerous</key>
<string>deny</string>
user rule: successful authentication as a user in the specified group(5) allows the associated right.
The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
See remaining rules for examples.
</string>
<key>rights</key>
<dict>
<key></key>
<dict>
<key>class</key>
<string>rule</string>
<key>comment</key>
...and 1013 more line(s)
Contents of /private/etc/pam.d/prl_disp_service
- mod date: Mar 5 03:24:01 2010
- checksum: 1160556194
auth required pam_nologin.so
auth optional pam_afpmount.so
auth sufficient pam_securityserver.so nullok
auth sufficient pam_unix.so nullok
auth required pam_deny.so
account required pam_permit.so
password required pam_deny.so
session required pam_permit.so
session optional pam_afpmount.so
Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
- mod date: Mar 5 03:24:01 2010
- checksum: 2633576920
auth optional pam_krb5.so
auth optional pam_mount.so
auth sufficient pam_serialnumber.so serverinstall legacy
auth required pam_opendirectory.so
account required pam_nologin.so
account required pam_opendirectory.so
password required pam_deny.so
session required pam_launchd.so
session required pam_uwtmp.so
session optional pam_mount.so
auth optional pam_krb5.so
auth optional pam_mount.so
auth sufficient pam_serialnumber.so serverinstall legacy
auth required pam_opendirectory.so
account required pam_nologin.so
account required pam_opendirectory.so
password required pam_deny.so
session required pam_launchd.so
session required pam_uwtmp.so
session optional pam_mount.so
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
- mod date: Aug 1 17:37:19 2012
- checksum: 408149527
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Applications
/Applications/Acrobat 6.0 Professional/Acrobat 6.0.2 Professional.app
- N/A
/Applications/Acrobat 6.0 Professional/Acrobat Distiller 6.0.2.app
- com.adobe.distiller
/Applications/Adobe/Acrobat.com.app
- com.adobe.mauby.UUID.1
/Applications/Adobe/Adobe Help.app
- chc.UUID.1
/Applications/Bible Explorer 4.app
- com.BE8.wordsearchbible.corp
/Applications/DivX Converter.app
- N/A
/Applications/DivX Player.app
- com.divx.DivX_Player
/Applications/DivX/DivX Community.app
- com.spritec.DVD
/Applications/DivX/DivX Products.app
- com.spritec.DVD
/Applications/DivX/DivX Support.app
- com.spritec.DVD
/Applications/DivX/Uninstall DivX for Mac.app
- com.divxinc.uninstalldivxformac
/Applications/FOX News Live.app
- FoxPlayerAIR.UUID.1
/Applications/Flip4Mac/WMV Player.app
- net.telestream.wmv.player
/Applications/Garmin Express.app
- com.garmin.renu.client
/Applications/Garmin WebUpdater.app
- com.garmin.WebUpdater
/Applications/Hewlett-Packard/HP Image Edit.app
- com.hp.hpimageedit
/Applications/Hewlett-Packard/HP Image Print.app
- com.hp.photo.imageprint
/Applications/Hewlett-Packard/HP Image Zone.app
- com.hp.imagezone
/Applications/Hewlett-Packard/HP Instant Share.app
- com.hp.photo.instantshare
/Applications/Hewlett-Packard/HP Panorama Stitching.app
- com.hp.PanoramaStitching
/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP E-mail Portal/HP E-mail Portal
- N/A
/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app
- com.hp.director.docker
/Applications/Hewlett-Packard/HP Software Update.app
- com.hp.softwareupdate
/Applications/Hewlett-Packard/HP Uninstaller
- N/A
/Applications/Karaoke Maker/Audacity.app
- net.sourceforge.audacity
/Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute
- com.macromedia.Contribute
/Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute
- N/A
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8
- com.macromedia.Dreamweaver
/Applications/Macromedia Studio 8/Macromedia Extension Manager/Extension Manager.app
- com.macromedia.ExtensionManager
/Applications/Macromedia Studio 8/Macromedia Fireworks 8/Fireworks 8.app
- com.macromedia.fireworks
/Applications/Macromedia Studio 8/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app
- com.macromedia.FLVEncoder
/Applications/Macromedia Studio 8/Macromedia Flash 8/Flash 8.app
- com.macromedia.flash.8
/Applications/Microsoft AutoUpdate.app
- com.microsoft.autoupdate
/Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
- com.MindVision.VISEX
/Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer/Contents/MacOSClassic/Handheld Sync Installer
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Microsoft Language Register/Microsoft Language Register
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Remote Desktop Connection/Remote Desktop Connection
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer/Contents/MacOS/Windows Media Installer
- N/A
/Applications/Microsoft Office 2004/MSN Messenger.app
- Microsoft/com.microsoft.Messenger
/Applications/Microsoft Office 2004/Microsoft Entourage
- N/A
/Applications/Microsoft Office 2004/Microsoft Excel
- N/A
/Applications/Microsoft Office 2004/Microsoft PowerPoint
- N/A
/Applications/Microsoft Office 2004/Microsoft Word
- N/A
/Applications/Microsoft Office 2004/Office/Alerts Daemon.app
- Microsoft/com.microsoft.AlertsDaemon
/Applications/Microsoft Office 2004/Office/Database Utility
- N/A
/Applications/Microsoft Office 2004/Office/Equation Editor
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Cert Manager.app
- com.microsoft.certmgr
/Applications/Microsoft Office 2004/Office/Microsoft Clip Gallery
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Database Daemon
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Applications/Microsoft Office 2004/Office/Microsoft Graph
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Office Notifications
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Query
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Sync Services.app
- com.microsoft.entourage.syncservices
/Applications/Microsoft Office 2004/Office/Organization Chart
- N/A
/Applications/Microsoft Office 2004/Office/Project Gallery Launcher
- N/A
/Applications/Open XML Converter.app
- com.microsoft.OfficeConverter
/Applications/OpenOffice.app
- org.openoffice.script
/Applications/Quicken 2007/Quicken 2007
- com.intuit.quicken
/Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
- N/A
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer
- com.intuit.ero
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer/Contents/MacOSClassic/Emergency Records Organizer
- N/A
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Home Inventory.app
- com.intuit.HomeInventory
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Backup Utility.app
- com.intuit.quicken.dotmac
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Scheduler
- N/A
/Applications/RealPlayer Converter.app
- com.real.converter
/Applications/RealPlayer.app
- com.RealNetworks.RealPlayer
/Applications/TorBrowser.app
- N/A
/Applications/Utilities/Adobe AIR Application Installer.app
- com.adobe.air.ApplicationInstaller
/Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app
- "com.Adobe.ESD.AdobeUpdaterApplication"
/Library/Application Support/Adobe/AdobePDF.app
- com.Adobe.print.AdobePDF.bef
/Library/Application Support/DivX/DivXUpdater.app
- com.divx.DivXUpdater
/Library/Application Support/Hewlett-Packard/Software Update/HP Rules Processor.app
- com.hp.rulesprocessor
/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
- com.hp.HPScheduler
/Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater
- N/A
/Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater/Contents/MacOS/HP Software Updater
- N/A
/Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app
- com.microsoft.helpviewer
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app
- com.microsoft.openxml.chartconverter.app
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.app
- com.microsoft.openxml.word.app
/Library/Application Support/Microsoft/Office Converter Support/pptfc.app
- com.microsoft.openxml.powerpoint.app
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app
- com.apple.ScriptEditor.id.cocoa-applet-template
/Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
- com.apple.ScriptEditor.id.droplet-with-settable-properties-template
/Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
- com.apple.ScriptEditor.id.file-processing-droplet-template
/Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
- com.apple.ScriptEditor.id.image-file-processing-droplet-template
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/flashplayer
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_burn_cd.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_export_images.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_import_images.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_panorama_stitch.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_folders.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_edit.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_print.app
- N/A
/Library/Documentation/User Guides and Information.localized/Apple Hardware Test Read Me.app
- com.apple.AppleHardwareTestReadMe
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
- com.adobe.air.ApplicationInstaller
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
- com.adobe.air.Template
/Library/Image Capture/Scripts/Import and View with iPhoto.app
- com.hp.iPhoto.icautotask
/Library/Parallels/Parallels Mounter.app
- com.parallels.server.mounter
/Library/Printers/hp/Fax/fax.backend
- com.hp.fax
/Library/Printers/hp/Fax/rastertofax.filter
- com.hp.rastertofax
/Library/Printers/hp/cups/filters/commandtohp.filter
- com.hp.print.cups.filter.commandtohp
/Library/Printers/hp/cups/filters/pdftopdf.filter
- com.hp.print.cups.filter.pdftopdf
/Library/Printers/hp/cups/tools/autosetup.tool
- com.hp.print.autosetup
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app
- com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app
- com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal
/Users/USER/Library/Caches/com.adobe.Reader.ARM/UUID/Adobe Reader Updater.app
- com.adobe.ARM
/mike's old computer/Adobe/AdobePDF.app
- com.Adobe.print.AdobePDF.bef
/mike's old computer/Adobe/Installers/R2/Setup.app
- com.adobe.Installers.Setup
/mike's old computer/Deimos Rising/Deimos Rising
- N/A
/mike's old computer/IA_Installers/TypingMaster_for_Mac/TypingMasterMac.app
- N/A
/mike's old computer/TypingMasterMac/UninstallerData/Uninstall TypingMaster for Mac.app
- N/A
/mike's old computer/TypingMasterMac/itutoreng.app
- N/A
/mike's old computer/adobe applications/Adobe GoLive CS/Adobe GoLive CS.app
- com.adobe.GoLive
/mike's old computer/adobe applications/Adobe Illustrator CS/2.app
- com.adobe.illustrator
/mike's old computer/adobe applications/Adobe InDesign CS/InDesign CS.app
- com.adobe.InDesign
/mike's old computer/adobe applications/Adobe InDesign CS/Plug-Ins/Online/AUMLibrary.cfm/Contents/SharedSupport/Adobe Update Manager.app
- com.adobe.ESD.AUM
/mike's old computer/adobe applications/Adobe Photoshop CS/Adobe ImageReady CS.app
- com.adobe.ImageReady
/mike's old computer/adobe applications/Adobe Photoshop CS/Adobe Photoshop CS.app
- com.adobe.Photoshop
/mike's old computer/adobe applications/Adobe Version Cue/Uninstall Adobe Version Cue.app
- N/A
/old computer stuff/At Ease Setup Folder/At Ease Setup
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Apple System Profiler
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Calculator
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Chooser
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/FaxStatus
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Graphing Calculator
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Browse the Internet
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Connect To...
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Mail
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Key Caps
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Note Pad
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Remote Access Status
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Scrapbook
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Sherlock
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/SimpleSound
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Stickies
- N/A
/old computer stuff/OLDIESystem Folder/Application Support/IntelliTools/Classic Sending Helper
- N/A
/old computer stuff/OLDIESystem Folder/Application Support/Norton AntiVirus ƒ/NAV Small Scanner
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Appearance
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Apple Menu Options
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/AppleTalk
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/ColorSync
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Configuration Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Control Strip
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Date & Time
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/DialAssist
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Energy Saver
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Extensions Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/File Exchange
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/File Sharing
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/General Controls
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Infrared
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Internet
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Keyboard
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Location Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Memory
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Microsoft Office Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Modem
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Monitors & Sound
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Mouse
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Numbers
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/QuickTime™ Settings:™ Settings:
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/QuikSync
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Remote Access
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Speech
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Startup Disk
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/TCP:IP
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Text
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Users & Groups
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Web Sharing
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Application Switcher
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/ColorSync Extension
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Control Strip Extension
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Desktop PrintMonitor
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Desktop Printer Spooler
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/FBC Indexing Scheduler
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/FaxMonitor
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Find/Find by Content Indexing
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Folder Actions
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Norton Scheduler
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/PrintMonitor
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Time Synchronizer
- N/A
/old computer stuff/OLDIESystem Folder/Extensions/Web Sharing Extension
- N/A
/old computer stuff/OLDIESystem Folder/Help/Apple Help Viewer/Help Viewer
- N/A
/old computer stuff/OLDIESystem Folder/MacTCP DNR
- N/A
/old computer stuff/OLDIESystem Folder/Scripting Additions/Desktop Printer Manager
- N/A
/old computer stuff/OLDIESystem Folder/Scripting Additions/Network Setup Scripting
- N/A
/old computer stuff/OLDIESystem Folder/Scripting Additions/URL Access Scripting
- N/A
/old computer stuff/OLDIESystem Folder/System Extensions (Disabled)/AOL 5.0 Backup Installer
- N/A
/old computer stuff/Tony Hawk's Pro Skater 4/Tony Hawk's Pro Skater 4.app
- com.aspyr.thps4
Frameworks
/Library/Frameworks/Adobe AIR.framework
- com.adobe.AIR
/Library/Frameworks/DivX Toolkit.framework
- com.divx.divxtoolkit
/Library/Frameworks/EWSMac.framework
- com.eSellerate.EWSMac67108868
/Library/Frameworks/HPSmartPrint.framework
- com.hp.print.HPSmartPrint
/Library/Frameworks/MacFUSE.framework
- com.google.MacFUSE
/Library/Frameworks/PrintMeSSL.framework
- com.efi.printme.ssl
/Library/Frameworks/TSLicense.framework
- net.telestream.license
PrefPane
/Library/PreferencePanes/DivX.prefPane
- com.divx.divxprefs
/Library/PreferencePanes/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/PreferencePanes/MacFUSE.prefPane
- com.google.MacFUSE
Bundles
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
- info.emagic.driver.unitor
/Library/Contextual Menu Items/ParallelsCM.plugin
- com.parallels.cmplugin
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin
- com.adobe.adobecp
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin
- com.macromedia.FlashPlayer-10.6.plugin
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin
- com.adobe.adobecp20
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
- com.divx.DivXBrowserPlugin
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/GarminGpsControl.plugin
- com.garmin.GarminGpsControl
/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
- com.apple.plugin.iPhotoPhotocast
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Printers/Macromedia/PDEs/FlashPaperPDE.plugin
- com.macromedia.flashpaper.pde.FlashPaperPDE
/Library/Printers/PPD Plugins/AdobePDFPDE.plugin
- com.Adobe.print.AdobePDF.pde
/Library/QuickLook/GBQLGenerator.qlgenerator
- com.apple.garageband.quicklookgenerator
/Library/QuickLook/ParallelsQL.qlgenerator
- com.parellels.quicklookgenerator
/Library/Spotlight/GBSpotlightImporter.mdimporter
- com.apple.garageband.spotlightimporter
/Library/Spotlight/Microsoft Entourage.mdimporter
- com.microsoft.entourageMDImporter
/Library/Spotlight/ParallelsMD.mdimporter
- com.parallels.mdimporter
/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/12.0.0.70/PepperFlashPlayer.plugin
- com.macromedia.PepperFlashPlayer.pepper
/Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
- com.citrixonline.mac.WebDeploymentPlugin
Library paths
/Applications/Karaoke Maker/libmp3lame.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/Frameworks/libwchar.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/CoreTypes.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCURL.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCrypto.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibSSL.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/SystemFrameworkUtils.dylib
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/ZLib.dylib
/Library/Application Support/Adobe/OOBE/PDApp/DWA/DWANative.dylib
/Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdCaps.dylib
/Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdFS.dylib
/Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKEngine.dylib
/Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/AdobePIM.dylib
/Library/Application Support/Adobe/OOBE/PDApp/LWA/PWANative.dylib
/Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_caps.dylib
/Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_oobelib.dylib
/Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_upgrade.dylib
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UWANative.dylib
/Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
/Library/Application Support/DivX/Libraries/libDivXDesktopSupport.dylib
/Library/Application Support/DivX/QtPlugins/accessible/libqtaccessiblewidgets.dylib
/Library/Application Support/DivX/QtPlugins/iconengines/libqsvgicon.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqgif.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqico.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqjpeg.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqmng.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqsvg.dylib
/Library/Application Support/DivX/QtPlugins/imageformats/libqtiff.dylib
/Library/Application Support/DivX/QtPlugins/script/libqtscriptdbus.dylib
/Library/Application Support/DivX/QtPlugins/sqldrivers/libqsqlite.dylib
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
/Library/Frameworks/MacFUSE.framework/Versions/A/Resources/Debug/libfuse.dylib. dSYM/Contents/Resources/DWARF/libfuse.dylib
/Library/Frameworks/MacFUSE.framework/Versions/A/Resources/Debug/libfuse_ino64. dylib.dSYM/Contents/Resources/DWARF/libfuse_ino64.dylib
/Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/Frameworks /Core.framework/Versions/3.0/Libraries/libHPIOnetsnmp.5.dylib
/Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/B/Resources/lib/SxC FReader.dylib
/Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/C/Resources/lib/SxC FReader.dylib
/Users/USER/Library/Application Support/AOL Desktop/Security/libnspr4.dylib
/Users/USER/Library/Application Support/AOL Desktop/Security/libnssckbi.dylib
/Users/USER/Library/Application Support/AOL Desktop/Security/libplc4.dylib
/Users/USER/Library/Application Support/AOL Desktop/Security/libplds4.dylib
/Users/USER/Library/Application Support/Firefox/Profiles/w5owlxqa.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
/Users/USER/Library/Caches/com.apple.ScreenSaver.Engine/com.apple.vision/com.ap ple.vision.64FaceCoreCLKernel.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libpbodbc3.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libps-gcc2-v8_50.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libps-jni-gcc2-v8_50.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libps-pb-gcc2-v8_50.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libps-rw-gcc2-v8_50.dylib
/mike's old computer/adobe applications/Adobe Version Cue/libps-util-gcc2-v8_50.dylib
/mike's old computer/adobe applications/Adobe Version Cue/tomcat/webapps/ROOT/WEB-INF/components/com.adobe.bauhaus.nativecomm/res/VCF oundation.dylib
/usr/lib/libgutenprint.2.0.3.dylib
/usr/local/lib/libfreetype.6.3.16.dylib
/usr/local/lib/libfreetype.6.dylib
/usr/local/lib/libfreetype.dylib
/usr/local/lib/libfuse.2.dylib
/usr/local/lib/libfuse_ino64.2.dylib
Installations
Norton AntiVirus Application: 6/20/10, 10:21 PM
Symantec Scheduler: 6/20/10, 10:21 PM
Microsoft® Silverlight™ Browser Plug-In: 6/19/10, 8:25 PM
Parallels Desktop 5 for Mac: 6/10/10, 6:02 AM
MacFUSE Core: 6/10/10, 6:03 AM
Elapsed time (sec): 317
<Edited By Host> -
Recently my IMac with osx 10.4.11 has been running extremely slow. It takes forever for Safari to switch screens. You can hear the computer constantly working. To the point where I have tried restarting.I have run Sophos antivirus software and have found nothing. Any suggestions?
First remove the antivirus software, it's possible that could be part of your problem! Slow Mac's can be caused by many different issues, including failing HD's, a HD that is too full (OS X really likes to have about 10-15% of the HD available), insufficient RAM, etc.. To troubleshoot your problem I'd recommend looking over 25 Ways to Speed Up Your Mac.
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I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
6% InterCheck
5% iCalExternalSync
3% WindowServer
2% CalendarAgent
2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outsUninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437 -
Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% WindowServer
1% fontd
1% Google Drive
0% Microsoft Database Daemon
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outsYou have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
Support problem. The adviser tried to diagnose the failure of an application called JOTNOT PRO to update. He said he'd phone back at 8pm. I pick up his call at 8pm. Electronic voice: thank you for calling apple. We are now closed" So now I have 2 problems: the adviser had got me to reset so bye bye wifi passwords and settings. And then when he phones back as we agreed he's not actually on the phone, it's just a voice saying Apple Support is now closed! What on earth is going on at apple support I wonder.
Anyway, the original problem: an application called JotNot Pro fails to update. The error message says something like "you cannot update this cos either you bought it with a different Apple ID or somebody else bought it."
Neither applies. Can anybody help?
PS. This is my first approach to the support community so please bear with me!
WilliamYou might have better luck contacting the app's support or developers.
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