Problem viewing data in forms completed on Macs

Question

I have forms loaded on our website for clients to download, complete and email back to me.  They work fine until filled out on a Mac.  For some reason, the fields are all blank but when you click in them, the data the client has input is visible.  Clients tell us they can input and save the form which looks fine on their Mac but when they send it the fields appear to be empty (I am opening the forms on a pc)  This doesn't happen with pc's.  The forms were created in Acrobat Pro.  Can anyone please suggest what I might be missing here?

Answer 1

Here is your solution.  Copy the Javascript code below from // to //   Then open Windows Notepad program and past the script in there.  After you paste it go to "save as"  then look for the Javascript folder for Adobe Pro X ( or XI)
It will probably located in some place like  C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Javascripts.
And then name the file whatever  (for example FormFill.JS)  - the .js is important.    Your done.  Then open Adobe Pro and click on the FILE button inr the up right corrner.  On the gray drop down menu and new words FIX FILE APPEARANCE should be on the bottom of that drop down.   If you get a Mac submission, click these words (button) and it will fill in the info.  (I don't lay claim to the solution or coding)  But it work in Adobe Pro X  & XI and have done it for the whole staff in my department
// Add a menu item to the end of the File menu
app.addMenuItem({
    cName: "AS_correctFieldAppearances",
    cUser: "Fix Field Appearances",
    cParent: "File",
    cExec: "COM_ACROSCRIPT.correctFieldAppearances(this);",
    cEnable: "event.rc = (app.doc && numFields && (typeof xfa === \"undefined\"));"
// Create namespace to prevent potential name conflicts
var COM_ACROSCRIPT = {};
// This function does the work
COM_ACROSCRIPT.correctFieldAppearances = function (doc) {
    var i, j,
    f_name, f, fp, nWidgets, fw, cc,
    c1 = color.blue, c2 = color.yellow;  // These can be any color, as long as they are different
    // Suspend redrawing field appearances until the end of this script
    doc.delay = true;
    // Loop through all of the fields in the document
    for (i = 0; i < doc.numFields; i += 1) {
        // Get the name of the current field
        f_name = doc.getNthFieldName(i);
        // Get a reference to the current field
        f = doc.getField(f_name);
        switch (f.type) {
        case "button"    : break;  // No need to process buttons
        case "signature" : break;  // Digital signatures will not be present if saved with Preview
        default :  // text, checkbox, radiobutton, combobox, listbox
            // Get the page numbers on which the current field's widgets reside
            // typeof = number (for single widget) or object (array, more than one widget with the same name)
            fp = doc.getField(f_name).page;
            // Determine the number of widgets for the current field
            nWidgets = (typeof fp === "number") ? 1 : fp.length;
            // Loop through the current field's widgets
            for (j = 0; j < nWidgets; j += 1) {
                // Get a reference to the current widget
                fw = doc.getField(f_name + "." + j);
                // Save the current widget's border color
                cc = fw.strokeColor;
                // Set the current widget's stroke color to a temporary color,
                // either c1 or c2. Choose c2 if the current color equals c1
                fw.strokeColor = color.equal(cc, c1) ? c2 : c1;
                // Set the widget stroke color back to the original border color
                fw.strokeColor = cc;
            break;
    // Allow Acrobat/Reader to redraw the field appearances
    doc.delay = false;
    app.alert("All fields have been processed.", 3, 0);