Problem with file locked by another user

I have a problem with a user on Windows 7 in my network when accessing a single .xlsx file. When Jane Smith opens said file, she gets a message that the file is locked by Jane Smith but she has checked and it was in use by another user, Roger Smith.
This happened over a weeks time and is not a one-off situation. Researching online, I tried one suggestion by going to Roger Smith's computer and into the registry under HKEY CURRENT USER, navigated to "Software\Microsoft\Office\15.0\Common\UserInfo",
expecting to see Jane Smiths name and initials. Nope, that wasn't the problem. I went ahead and deleted extra profiles on the computer and ran a repair on Roger Smiths Office 2013.
It was okay for a half a day then towards the end of the day, Jane Smith calls back to say again the same file is locked by Jane Smith yet this time Diana Smith had the file open.
So, the file is locked but why is Excel not reporting the correct user? What can I do to address this?

These all reference Office 2007 and 2010. As far as you know, all of these fixes still apply to Office 2013?
example: they give two updates to download.
Excel 2007 - http://support.microsoft.com/kb/2598133
Excel 2010 - http://support.microsoft.com/kb/2598143
No option for 2013.
but this could be useful no matter the version.
In the Shared folder or the File Server;
Open the folder where the Document is located.
Click Tools=>Folder Options
Click the View tab
Scoll down to Advanced Settings>Hidden files and folders
Select Show hidden files and folders and Unselect Hide protected operating system files
Look for a temp lock file and delete it. It should look something like
~$filename.xlsx  or whatever file extension the it was saved in.
(In my case, this file had become corrupt and was stuck displaying an earlier modify date from a few days ago..)

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    Hi Maike,
    Check if the following information would help:
    There is a public blog on file locking issues (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx).
    I would suggest the following:
    If you are seeing problems where the file is locked when double clicking from Windows Explorer, but the files open up correctly when opened in Excel or Word, do the following:
    Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items
    This is a problem that has been reported to affect Windows 7 clients only, not Windows XP. The problem here may have something to do with the Windows Explorer in Windows 7. We are currently investigating this further and will post more information as it is
    available.
    In a Windows Explorer window, do the following:
    1. Right click on the Start Button.
    2. Click 'Open Windows Explorer'.
    3. At the top left click Organize > Layout
    4. Uncheck Details Pane and Preview Pane.
    5. On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to“Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
    If you are seeing issues where the wrong user name is showing up, there is a known bug on that and a fix:
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    Sometimes where it says 'another user' it has the name of someone that didn't open the file or it has no name at all. Just a big ' ' where a name ought to be. Fear not, there is a fix for this problem. The flavor depends on
    whether you have Excel 2010 or Excel 2007. The below KB Articles contain hotfixes that address several issues, not just the file locked issue. But in the dialog of the article you will see this as one of the problem descriptions:
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    http://support.microsoft.com/kb/2598133
    Excel 2010 -
    http://support.microsoft.com/kb/2598143
    Will Buffington
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    Max Meng
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    //import sun.security.*;
    //import java.awt.Window;
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    reader readit;
    int mhz, khz;
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    String freq = "000.000";
    String data;
    Choice freqC;
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    textField1.setText(satellite.getAbsolutePath() );
    public void paint(Graphics g)
    //g.drawString("Radio Setup Files",20, 20);
    //g.drawString(getParameter("wse"),20, 20);
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    if(event.getSource() == ActivateB)
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    if(event.getSource() == SaveB)
    /*if(event.getSource() == CancelB)
    stop();
    if(event.getSource() == HelpB)
    if(event.getSource() == DeleteB)
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    textField1.setText("Check box 1 clicked!");
    if(e.getItemSelectable() == freqC)
    freq = ((Choice)e.getItemSelectable()).getSelectedItem();
    public void activator()
    makeMHZ();
    makeKHZ();
    if(mhz > 254)
    int StartLink[]={0x0c,0x01,0x07,0x00,0x00,0x00,0x00,0x00,0x00};          //New Link Proc Start
    int TrapConfig[]={0x25,0x80,0x00,0x00,0x00,0xb7,0x00,0x0c,0x0b,          //TRAP Configuration
    0x00,0x00,0x00,0xff,0xa0,0xff,0x0d,0xff,0xe8,
    0xff,0x0d,0xff,0x00,0xff,0x15,0xff,0xb0,0xff,
    0xff,0xff,0x94,0x0a,0x01,0x06,0x1a,0x00,0x0d,
    0x2d,0x21};
    TrapConfig[11]=(mhz-255);
    TrapConfig[12]=(khz/5);
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    0x35,0x34,0x35,0x30,0x30,0x2e,0x30,0x4e,0x30,
    0x38,0x32,0x34,0x35,0x30,0x30,0x2e,0x30,0x57,
    0x30,0x31,0x30,0x30,0x2e,0x30,0x30,0x4b,0x4d,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
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    public void receiveText1( String select )
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    public void makeMHZ()
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    y = y.substring(0,3);
    mhz = Integer.parseInt(y);
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    public void makeKHZ()
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    y = y.substring(4,7);
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    import java.awt.*;
    import java.applet.*;
    import java.io.RandomAccessFile;
    import java.io.FileNotFoundException;
    import java.io.IOException;
    import java.io.LineNumberReader;
    import java.awt.event.*;
    import com.ms.security.*;
    import netscape.security.*;
    import netscape.util.*;
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    catch(Exception e)
    public void receiveND(String name, String data)
    if(name != null)
    nameS = name;
    dataS=data;
    import java.io.RandomAccessFile;
    import java.io.FileNotFoundException;
    import java.io.IOException;
    import java.io.LineNumberReader;
    //import java.security.*;
    import com.ms.security.*;
    import netscape.security.*;
    import netscape.util.*;
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    //Signature sig;
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    //String nameS = "Data.txt";
    String dataS = "Default Data Sucks";
    String comma = ",";
    int get = pass, count=0, top=0, bottom=0;
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    try
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    PolicyEngine.assertPermission(PermissionID.SYSTEM);
    if(Class.forName("netscape.security.PrivilegeManager") != null)
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    try
    //sig.sign();
    //nameS = filename;
    RandomAccessFile RAF = new RandomAccessFile(filename, "r");
    // dataS = RAF.readUTF();
    dataS = RAF.readLine();
    RAF.close();
    catch(Exception e)
    return e.toString();
    work = dataS.toCharArray();
    for(int i = 0; i < dataS.length(); i++)
    if( work[i] == ',' )
    count++;
    if(get == count)
    bottom = i + 1;
    if( (work[i] == ',') && (count > get) && (top == 0) )
    top = i;
    dataS = dataS.substring(bottom,top);
    return dataS;
    }

    import java.awt.*;
    import java.applet.*;
    import java.net.*;
    import java.io.File;
    import java.awt.event.*;
    //import java.security.*;
    //import sun.security.*;
    //import java.awt.Window;
    //import com.ms.security.*;
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    int mhz, khz;
    TextField textField1;
    String freq = "000.000";
    String data;
    Choice freqC;
    Button ActivateB, SaveB, /*CancelB, HelpB,*/ DeleteB;
    Checkbox SetC;
    int NotUsedReply[] = new int[200];
    int HwListReply[] = new int[200];
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    readit = new reader();
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    File satellite = new File(myFile);
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    textField1.setText( "(void) " );
    add( textField1 );
    SetC = new Checkbox("TRAP-RX");
    add(SetC);
    SetC.addItemListener(this);
    freqC = new Choice();
    freqC.setSize(20,50);
    freqC.add("000.000");
    add(freqC);
    freqC.addItemListener(this);
    ActivateB = new Button("Activate");
    add(ActivateB);
    ActivateB.addActionListener(this);
    SaveB = new Button("Save");
    add(SaveB);
    SaveB.addActionListener(this);
    DeleteB = new Button("Delete");
    add(DeleteB);
    DeleteB.addActionListener(this);
    /*CancelB = new Button("Cancel");
    add(CancelB);
    CancelB.addActionListener(this);
    HelpB = new Button("Help");
    add(HelpB);
    HelpB.addActionListener(this);*/
    //textField1.setText( data );
    for(int a = 1; a < 9; a++)
    data = readit.getData(satellite.getAbsolutePath(), a);//("E:\\forte4j\\system\\Projects\\Zebra\\satellite.st1", a);
    freqC.addItem(data);
    textField1.setText(satellite.getAbsolutePath() );
    public void paint(Graphics g)
    //g.drawString("Radio Setup Files",20, 20);
    //g.drawString(getParameter("wse"),20, 20);
    public void actionPerformed(ActionEvent event)
    if(event.getSource() == ActivateB)
    activator();
    if(event.getSource() == SaveB)
    /*if(event.getSource() == CancelB)
    stop();
    if(event.getSource() == HelpB)
    if(event.getSource() == DeleteB)
    public void itemStateChanged(ItemEvent e)
    if(e.getItemSelectable() == SetC)
    textField1.setText("Check box 1 clicked!");
    if(e.getItemSelectable() == freqC)
    freq = ((Choice)e.getItemSelectable()).getSelectedItem();
    public void activator()
    makeMHZ();
    makeKHZ();
    if(mhz > 254)
    int StartLink[]={0x0c,0x01,0x07,0x00,0x00,0x00,0x00,0x00,0x00}; //New Link Proc Start
    int TrapConfig[]={0x25,0x80,0x00,0x00,0x00,0xb7,0x00,0x0c,0x0b, //TRAP Configuration
    0x00,0x00,0x00,0xff,0xa0,0xff,0x0d,0xff,0xe8,
    0xff,0x0d,0xff,0x00,0xff,0x15,0xff,0xb0,0xff,
    0xff,0xff,0x94,0x0a,0x01,0x06,0x1a,0x00,0x0d,
    0x2d,0x21};
    TrapConfig[11]=(mhz-255);
    TrapConfig[12]=(khz/5);
    int SetUserOutput[]={0x41,0x42,0x49,0x54,0x52,0x41,0x50,0x20,0x34, //Sets User Output Format
    0x35,0x34,0x35,0x30,0x30,0x2e,0x30,0x4e,0x30,
    0x38,0x32,0x34,0x35,0x30,0x30,0x2e,0x30,0x57,
    0x30,0x31,0x30,0x30,0x2e,0x30,0x30,0x4b,0x4d,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,0x00,
    0x00,0x00};
    sendget CmdFunc;
    CmdFunc=new sendget();
    try
    //PolicyEngine.assertPermission(PermissionID.SYSTEM);
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