Problem with green labeled images

I know there is someone that will be able to answer my issue. What am I doing wrong? I open lightroom and "copy" or "add" (not sure which is better for my use) photos from external hard drive. I flag the keepers then when my client views them I add a green label to there selections. I often go back and do not see my green labels. The flags are there but labels are gone????  What I am screwing up guys? Thank you!

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