Problem with Maverics: Can not sign in to App Store, Mac slow, Aperture not working

I was using a Mac Book Pro 15" supplied with Snow Leopard. I have created an ID and used it to purchase apps such as Aperture. After buying an iPhone 5S, I wanted to share the contacts and was suggested by the seller to upgarde the Snow Leoprad to Maverics and use the iCloud. After installing the Maverics following happened:
- I can use iCloud and share the contacts, mission completed
- the Mac is running slow, really slow (as an old pc)
- Aperture can not be used, a major problem since all of my photos are stroed on an external disk via Apeture
- I can not sign in to App Sore to refresh my purchases and see if there is an update for Aperture
- I tried to sign in by clicking the forgot password and entering my ID (e-mail address) but have received no mail - total mistery
- I also see that the HP 7610 printer icon is not active and assume that will also be a problem
What should I do? I need a fast running computer. I need Aperture, all of my private and business photos are accessible only via Aperture. I can sign in with the same ID/password on an iPad. The problem is obviously due to installing the Maverics. I do not have a time machine/capsule.
Urgently need support, please help.
Lanika

LousyFool wrote:
... I enter my e-mail address and Apple ID ...
Just for the record, you should enter your Apple ID ([email protected]) and password...
Provided you did that and it doesn't work:
You're using an account with parental control active?
Do other logins with your Apple ID work? E.g. icloud.com, iTunes, ...?
Correction: I did correctly enter my Apple ID and its password. And there are no parental controls.
But I found a fix: I went to the Featured page and it showed me as logged in. I clicked the Account link and in the pop-up for that entered my Apple ID and Password. Now I can once again see my Purchases.
It would seem to have been some undue delay or glitch at the Apple server end.

Similar Messages

  • Can't sign in on App store or iTunes

    Just updated Mavericks and now I can't sign in to App Store or iTunes. I know it's the correct password; same one I used to sign in here.
    Also, software update won't update Compressor for me. I tried trashing the app (as advised by Apple support) but App Store still shows it as something I need to buy.
    Ideas?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

    Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.

    The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    1. You don't own another Mac.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    2. You do own another Mac.
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it under your ID. In that case, contact iTunes Support.

  • I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

    I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

    Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
    This is from the iOS Dev Center forum...
    http://devimages.apple.com/maintenance/
    We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
    (Check under "Program Enrollment").
    Note that your program membership should have been automatically renewed if it lapsed during the downtime period.  If not, please be explicit about that in your support request.
    --- DrErnie

  • Could Not Sign In to App Store from iPad

    I am unable to sign into the App Store from both my iPad Air and my iPhone 4.
    When I enter the password, the following error message appears:
    Could Not Sign In
    FATAL::Unable to process your request. Please try again.
    I have reset the password via the Apple web site and can sign in to the web site with no issues. (evidnced by ability to post this).
    I have reset the iPad and no change.
    Get same error in iTunes Store.
    Any suggestions would be appreciated.
    Thank you,
    Tim

    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    If that doesn't help, tap Settings > General > Reset > Reset All Settings
    If that doesn't help, tap Settings > General > Reset > Reset Network Settings
    You will have to re enter your Wi-Fi password.
    If nothing above has helped, try here >  iOS: Troubleshooting Wi-Fi networks and connections

  • Although I am new to mac, I am not new to computers and purchasing online.  I can't sign into the App store after installing Lion.  I have had to change my password 4 times in 2 days .  I am so sick of this.  I am trying to buy a tutorial for Lion.

    I recently downloaded Lion and since have had nothing but problems with my new i-Mac.  My problem with the App store is only one issue.  Has anyone out there had any trouble with their components after installing Lion 10.7???????   After several hours on the phone with a tech my situation isn't any better.  I think the tech is sick of talking with me.  He was supposed to call me today and the phone never rang.   He told me he was working on something to repair my problems and needed to talk with engineers.  How long could that take????   If it wouldn't hurt the person who gifted me this i-Mac, I would give it back. 

    your itunes accoutn have nothing to d with your computer
    you can go to any computer with internet access in the world and
    login into your itunes account if you have the appleID and password
    the itunes account is placed on apples itunes servers

  • I have my apple id, but i can't sign in into app store. What is the problem? I can't update my app...

    I can use my apple id in itune and other other idevice, but in my macbook pro i can't sign in to my app store to download or update anythings. Anyone could help?

    Apps are forever tied to the Apple ID used to obtain them. They cannot be transferred to another Apple ID, nor can they be updated using any ID other than the one used to originally obtain them. If the apps you're trying to update were obtained with a different ID than your current one, you have no choice but to use that ID.

  • I can't sign in to App Store or iTunes with current password since update 8.2

    Hi,
    Since I updated to iOS 8.2 this morning I can't sign into App Store or iTunes with my current password, it keeps asking me to re-enter! Any ideas? Thanks for any help!

    Hello LC2727,
    If you are still having issues accessing the iTunes Store or App Store, you may find the troubleshooting in the following article helpful:
    Can't connect to the iTunes Store - Apple Support
    Sincerely,
    - Brenden

  • Can't Sign into the App Store?

    After a lot of difficulty, I was able to open up the App Store properly due to a black screen and it saying I was connected to the internet when I really was.
    The real problem now is how to sign in. When I press the sign in button on either the Store tab, then Sign in, nothing happens, also, when I go to the purchases tab or the featured tab and I press the sign in button, the text window does not pop up. Please help me just figure out how to get the app store to respond to me pressing sign in.
    Thanks.
    On a side note, this never happened to me when I was on lion or Snow Leapord, only Mountain Lion have I encountered this problem.

    Your profile indicates you are running Mountain Lion which means you cannot use the original disc that came with your Mac to reinstall OS X.
    You must use OS X Lion: About Lion Recovery
    "Clean my Mac," in order to clean out the computer and delete certain items, caches, etc. There's a chance by using that application, I checked off a few too many
    A word to the wise...  third party so called cleaning utilties such Clean My Mac cause far more harm than good on a Mac. Your Mac runs maintenance for you in the background.
    Definitely uninstall that software. Download this free utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
    That will not only uninstall the Clean My Mac app but all the associated files.
    Then try the App Store BEFORE using Lion Recovery.

  • I can't sign into the app store

    i have entered the apple ID and the correct password and it is stuck. the little wheel is just spinning like he is trying to connect but nothing happens. i even chnged my password but nothing works...

    i just tried signing in with someone else's ID and it didn't work. so the problem is with the app store and not the ID

  • I can't sign into the app store on my new macbook?

    Hi! I just recieved my new macbook and created/set up my apple id. When I went to the app store to update the software and apps it required me to log in. When I entered in my id and password it took me to the terms and conditions to read... After I accepted, nothing happened and it won't let me log in... Very frustrating! Hope you can help! Thanks-

    Hi izzy212,
    Welcome to the Support Communities!
    Sorry to hear you are having some initial issues getting started with the Mac App Store with your new computer. Let's try a few things:
    1) Confirm you are able to access and edit your Apple ID at Apple - My Apple ID
    2) Close all open applications and restart your computer.
    3) Open the iTunes application and review / update your account.  From the menu bar, choose the Store > View Account command
    4) Click on the App Store icon on your dock and download a free app
    Apple - Support - iTunes - Account & Billing
    http://www.apple.com/support/itunes/account/
    Here are some additional resources that may help you get started:
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/HT1420
    Apple - Support - Videos
    http://support.apple.com/videos/#itunes
    I hope this information helps ....
    Have a great day!
    - Judy

  • I can't sign into my app store

    hey guys, i need your help, when i type my apple id and my password, the app store accept but next they're say "Unknown Error"
    can anyone help my macbook pro problem? thanks

    its been happen to me from 1 month ago until now

  • I can't sign into iTunes & App Store on my iPhone 4! Help me Please!

    So i just created an apple ID account and when i go to settings > iTunes & App Stores, i log in and it says " This Apple ID has not yet been used in the iTunes Store. " What do i do?

    Hi izzy212,
    Welcome to the Support Communities!
    Sorry to hear you are having some initial issues getting started with the Mac App Store with your new computer. Let's try a few things:
    1) Confirm you are able to access and edit your Apple ID at Apple - My Apple ID
    2) Close all open applications and restart your computer.
    3) Open the iTunes application and review / update your account.  From the menu bar, choose the Store > View Account command
    4) Click on the App Store icon on your dock and download a free app
    Apple - Support - iTunes - Account & Billing
    http://www.apple.com/support/itunes/account/
    Here are some additional resources that may help you get started:
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/ht4527
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/HT1420
    Apple - Support - Videos
    http://support.apple.com/videos/#itunes
    I hope this information helps ....
    Have a great day!
    - Judy

  • HT203421 You can't open the application "App Store" because it is not supported on this type of Mac.

    Please see images bellow.
    I've tried to reinstall OS X 10.9.1 update through apple website to try resolve this...but haven't had any success.
    Any ideas?
    Both the App Store and Preview icons in doc still remain unusable.
    I can't complete any software updates....

    Welcome to Apple Support Communities
    OS X Mavericks is damaged in your MacBook. Hold Command and R keys while your Mac is starting up to start up into OS X Recovery, and reinstall Mavericks.

  • Can't sign update in app store

    Tab app store app on main screen then go to update, it ask for password I signed in it unable to connect iTunes store.

    First, see > http://support.apple.com/kb/TS4236
    If it doesn't work, that application may be hidden, so unhide it > http://support.apple.com/kb/HT4928 Then, you should be able to update the application

Maybe you are looking for

  • Can't open certain folders in Finder. Please help!

    I recently upgraded from my old PowerBook G4 to a MacBook Pro, and certain folders that I transferred via flash drive from my old computer won't open. When I double click any of these folders, the Finder window immediately closes and then all the ico

  • Can't see the "keynote" folder in application supports iwork

    I'm trying to uninstall some purchased themes that I don't like. As instructed, I followed the path library>application supports>iwork>keynote>theme. However, I can't see the "keynote" folder, although I showed hidden files. There is only the "pages"

  • Missing menu bar in Organizer

    Trying to work in organizer and the top menu bar wasn't showing.  Called Adobe tech. support and they said I had to change my screen resolution from the present 125% to 100%.  Then I had to restart and, of course, every program on the computer is now

  • How to recover old oracle

    Last Sunday, my system crash and i installed new copy of windows. I have installed new oracle in C:\ and i have already copied previous oracle folder that i have installed in previous OS, to D:\. Now i have to use previous oracle database. How to do

  • What does reseting the cache do exactly?

    i cant get album artwork onto my ipod since updating to IOS 6 I was wondering if reseting cache would help but I dont know exactly what that does