Problem with prometric ID

Hi all, please i need help.....
last june i register and took my first oracle exam(1z0-042) at one of the prometrics testing site. and last weekend i took my second exam (1z0-007) but after finishing my exam i realised that instead of my correct prometrics testing ID i used the registration number of my first exam(1z0-042)... real bad... NOW the headaches , i send mails ,made calls to oracle university and prometrics... noone seems to care about ,nobody knows what to do? i send them print screen of all info I have, credit card been charged for the exam, with teh wrong prometrics testing ID, print of my result and so on.
please please can some one please tell me what to do from now...? how come they can't link both exams? i used all the emails I know('[email protected]';'[email protected]')......I even got an answer from ip.helpdesk... saying that they can't change my prometric Id for the correct one ! kind of amazing,if they can't ?who can? . thanks in advance .. Cyrille

user647922 wrote:
HI BIGdelBOY...... thnaks for the infos...... but I did try the solution you send me already but so far nothings......!!!!!! like i said on teh first post, after taking the exam, it's said on the help page for any problem related to the exam, to send a mail to ip.helpdesk@prometric.... but that email reply to me saying that THEY CAN'T DO Nothing for me..!!!!!!!!!! SO AMAZING!!!!!!!!!!!!!!!. I mean on the oracle.prometric.com it's possible to make change of all the others info, name, firstname, adress, login, pass and so on... the only things a test taker can't do is update the prometric testing ID, if that service iphelp..... can't do nothing who can?....... and over the phone, no one can't see that test i did thsi weekend because to locate me on the system, they need a prometric id, and the wrong id is too short for them to find me...!!!!!!!!!!! I think this is just a sample on how dataentry verification is not done properly...!!! shame for he person who program that interface..... I mean this is oracle.prometric.... not testsomething.com..................so rry to be a little bit upset,but i think everyone can make a mistake, thefore the system should have prompt me the verify that prometric test Id (or at least would have told me that my prometric Id is too short).......!!!!!!!!!!!!!!!!It is important to follow the procedure on the Oracle FAQ exactly. That means exactly. clearly.
When I go to the page given on the Oracle FAQ it has a form but it does not specify an email address on the form.
It is important to allow some time for this procedure to work, this may be a manual process or manually verified process and most sensible people are taking a vacation at present!
If you have PRECISELY followed the procedure and allowed a reasonable time for a response then use [www.oracle.com/education/certification] support/contact-us indicating HOW and WHEN you followed followed the support FQA procedure and how the anticipated result has not occurred.
Good luck - bigdelboy.

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