Problem with the Enterprise version of Adobe Reader 10.1.3

I tried deploying the 10.1.3 in the way I successfully deployed 1.1 and 1.2, but kept getting errors about a transform on install. I tried installing the patched MSI without any transforms, but still got the error. Then I tried running the download straight from the enterprise distribution link, but that didn't work either, even on a computer without Adobe Reader installed.
I think there might be something wrong with the enterprise distribution.

Our Windwso 7 64 bit systems never had reader v8.
=== Verbose logging started: 4/12/2012  9:58:22  Build type: SHIP UNICODE 5.00.7600.00  Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (8C:84) [09:58:22:702]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (8C:84) [09:58:22:702]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (8C:BC) [09:58:22:718]: Resetting cached policy values
MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'Debug' is 0
MSI (c) (8C:BC) [09:58:22:718]: ******* RunEngine:
           ******* Product: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (8C:BC) [09:58:22:718]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (8C:BC) [09:58:22:718]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (8C:BC) [09:58:23:950]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: Verifying package --> '\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi' against software restriction policy
MSI (c) (8C:BC) [09:58:23:950]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:23:950]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is not digitally signed
MSI (c) (8C:BC) [09:58:23:966]: SOFTWARE RESTRICTION POLICY: \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (8C:BC) [09:58:24:012]: Cloaking enabled.
MSI (c) (8C:BC) [09:58:24:012]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (8C:BC) [09:58:24:012]: End dialog not enabled
MSI (c) (8C:BC) [09:58:24:012]: Original package ==> \\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\Acroread.msi
MSI (c) (8C:BC) [09:58:24:012]: Package we're running from ==> C:\Users\puaedw\AppData\Local\Temp\3dcd6c3.msi
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (8C:BC) [09:58:24:028]: MSCOREE not loaded loading copy from system32
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisablePatch' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableMsi' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is admin assigned: LocalSystem owns the publish key.
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is managed.
MSI (c) (8C:BC) [09:58:24:028]: Running product '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}' with elevated privileges: Product is assigned.
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (8C:BC) [09:58:24:028]: Enabling baseline caching for this transaction since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor update patch is active
MSI (c) (8C:BC) [09:58:24:028]: Looking for file transform: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: Original transform ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: Transform we're running from ==> C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: Verifying transform --> 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' against software restriction policy
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2:  DigitalSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is not digitally signed
MSI (c) (8C:BC) [09:58:24:028]: SOFTWARE RESTRICTION POLICY: C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst is permitted to run at the 'unrestricted' authorization level.
MSI (c) (8C:BC) [09:58:24:028]: Validating transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' with validation bits 0
MSI (c) (8C:BC) [09:58:24:028]: Transform 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst' is valid.
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2:  3: Patch
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2205 2:  3: PatchPackage
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: 'PatchPackage' table is missing or empty.  No pre-transform fixup necessary.
MSI (c) (8C:BC) [09:58:24:028]: TRANSFORM: Applying regular transform to database.
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ActionText 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdminUISequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppId 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppSearch 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Feature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CheckBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Class 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Icon 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ProgId 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ComboBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CompLocator 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Control 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Dialog 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlCondition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ControlEvent 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: CreateFolder 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DrLocator 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleDependency 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleSignature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: EventMapping 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MIME 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LaunchCondition 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListBox 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ListView 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Media 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ModuleComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiAssemblyName 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RadioButton 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RegLocator 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RemoveFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: RemoveRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: SelfReg 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ServiceControl 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TextStyle 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TypeLib 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: UIText 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Upgrade 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: UpgradeCode 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: Verb 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiPatchCertificate 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineCost 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_BaselineData 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: #_PatchCache 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISComponentExtended 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISCustomActionReference 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISSetupFile 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockRegPermissions 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: LockFilePermissions 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: MsiSFCBypass 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: SxsMsmGenComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ISDistribution 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppsInUse 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: BackupAndRestoreRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DefragFiles 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteComponents 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteFiles 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteProducts 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: DeleteRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: ServiceInstall 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: TransferRegistry 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 2262 2: AppsInUseEx 3: -2147287038
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'.
MSI (c) (8C:BC) [09:58:24:028]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (8C:BC) [09:58:24:028]: Transforms are not secure.
MSI (c) (8C:BC) [09:58:24:028]: Transforming table Property.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\puaedw\AppData\Local\Temp\MSIcd6c2.LOG'.
MSI (c) (8C:BC) [09:58:24:028]: Command Line: CURRENTDIRECTORY=\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3 CLIENTUILEVEL=0 CLIENTPROCESSID=1420
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F29D7469-E8E4-48F5-BF96-34E18D928DFD}'.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding TRANSFORMS property. Its value is 'C:\Windows\Installer\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}\Acroread.mst'.
MSI (c) (8C:BC) [09:58:24:028]: Product Code passed to Engine.Initialize:           ''
MSI (c) (8C:BC) [09:58:24:028]: Product Code from property table before transforms: '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'
MSI (c) (8C:BC) [09:58:24:028]: Product Code from property table after transforms:  '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}'
MSI (c) (8C:BC) [09:58:24:028]: Product registered: entering maintenance mode
MSI (c) (8C:BC) [09:58:24:028]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (c) (8C:BC) [09:58:24:028]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (8C:BC) [09:58:24:028]: Specifed source is not already in a list.
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'DisableBrowse' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (8C:BC) [09:58:24:028]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is admin assigned: LocalSystem owns the publish key.
MSI (c) (8C:BC) [09:58:24:028]: Product {AC76BA86-7AD7-FFFF-7B44-AA0000000001} is managed.
MSI (c) (8C:BC) [09:58:24:028]: Running product '{AC76BA86-7AD7-FFFF-7B44-AA0000000001}' with elevated privileges: Product is assigned.
MSI (c) (8C:BC) [09:58:24:028]: Adding new sources is not allowed.
MSI (c) (8C:BC) [09:58:24:028]: Warning: rejected attempt to add new source '\\briggslaw\root\AppsDev\Drivers & Utilities\Adobe Reader\Reader 10.1.3\' (product: {AC76BA86-7AD7-FFFF-7B44-AA0000000001})
MSI (c) (8C:BC) [09:58:24:028]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{AC76BA86-7AD7-FFFF-7B44-AA0000000001}
MSI (c) (8C:BC) [09:58:24:028]: Note: 1: 1729
MSI (c) (8C:BC) [09:58:24:028]: Product: Adobe Reader X (10.1.3) MUI -- Configuration failed.
MSI (c) (8C:BC) [09:58:24:044]: Windows Installer reconfigured the product. Product Name: Adobe Reader X (10.1.3) MUI. Product Version: 10.1.3. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1638.
MSI (c) (8C:BC) [09:58:24:044]: MainEngineThread is returning 1638
=== Verbose logging stopped: 4/12/2012  9:58:24 ===

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    == When I download and try to read a .pdf file and when I am asked to turn off all Firefox files and if I do, I lose them since I need to know how to save them without rebooting my computer.

    Brilliant! Problem solved! Thanks so much.

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    I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else.  The pdf doesn't open.  Any suggestions?  I never had this problem until my cache was cleared and I had to re-install Adobe Reader.  Any help would be appreciated.

    Just to say I am having exactly the same issue on my MacBook Air.  I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'.  When I click on it it asks me to trust the content and then I get a bar with the text in Japanese.  Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese.  I will be interested to see whatever answers other more technical people may provide!

  • Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test

    Hi.  I have a Dell PC running Windows 7 64 bit.  I have the latest version of Adobe Reader,  It worked yesterday.  Today I have job training to do that is due tomorrow morning and I can't open PDF files.  I have to open a guide and read it and take a test tomorrow.  I have deleted and reinstalled the application.  I have rebooted.  I have made sure my PDF's are associated with the program.  Every PDF on my computer won't open and I get the same error message.  It simply says Attempt to access invalid address.  How can I fix this?  Thanks.

    Hi Don,
    I have seen this issue fixed for some users by modifying the following registry key:
    The key is "HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management" MoveImages
    Set the key to 1 instead of 0 then reboot the machine.
    In case you still face the issue try the following registry key change:
    The only thing you have to do is rename the following key at the REGEDIT, and everything will be fine !!
    BEFORE:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe
    AFTER:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.old
    Note: Please take a backup of the registry before attempting this change.
    Regards,
    Rave

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    I used to use the free version of Adobe Reader to convert my publisher files to pdf files. When I was making a booklet for our hockey team, it said I had to buy it. Now I bought it and it won't convert the files. I am ready to throw this computer out the window!! Can you tell me what is the problem? No it does not exceed 100 M. either.

    Adobe Reader never converted Publisher files to PDF, for free, never. I suspect you use to have the (paid for) Adobe Acrobat. Sometimes people have Acrobat (more than $300 worth) and install Adobe Reader over the top, losing that valuable software.
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  • Is Anyone Having Problems with the newer version of Firefox?

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    I downloaded the latest version of Adobe Reader (11.0.07) and installed it. Message said install successful. But APEX learning software does a check to see if my system has Adobe Reader and it says I still need to install it. What's up? This has happened to me numerous times throughout the years. I need to get to the bottom of this problem. Thanks for your help.

    You still don't give us the message you are receiving.  My guess: you are trying to open a PDF in a browser that uses its own PDF viewer, not the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

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    Try going without for a day or two and see just how many sites you visit no longer require it.  A lot of people keep it installed out of habit, not out of necessity.  If you have Flash installed, visit a site and it's out of date, it will tell you to update your Flash.  What it won't do is tell you is that had Flash not been installed, it would have used the HTML 5 code instead.  Think about it... if an iOS device can't run Flash at all... it can't visit this site if it were written only to use Flash.  What site would eliminate such a huge portion of their market base?  You'd be surprised at how many sites use HTML 5.  Uninstall Flash and see for yourself.

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