Problem with your payment

Hi I tried paying for my skype number, which is about to expire, with paypal credit.
As I didnt have enough credits I got an email saying Problem with your payment, they payment didn't go through.
Now I've added credits to my account, but the skype number is still about to expire, and I don't to be able to change the payment method, or force the payment to try again with skype credit.
As I don't want to loose my number I like to make sure the payment goes through.
What should I do?
thanks

Hi LondonLass,
Skype Number and a Skype subscription are two different products and have to be renewed separately.
You used Skype Credit as a payment instrument for your number and now you don't have enough funds to extend this service.
If you want to continue with Skype Number then please add some credit to your Skype account and then system will try to extend it (currently you have 2,25 GBP and your Skype Number costs 3,5 GBP).
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

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kaheejazminelee wrote:
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