Problematic Motherboard MSI Z68a GD80 (B3) and bad customer service

I opened a support ticket at MSI's support site (http://support.msi.com/index.php?mod=questions&dop=reply_list&question_no=102573) and still waiting for a response since last week. Not only that, but there is no way you can talk to customer support and you can only submit tickets online. What if your PC is not working because of the MSI motherboard? How is then the customer able to talk to customer support?! eh!!!?!?!???
To describe the issues I experience I will copy-paste some of the info from my existing support ticket....
Recently I noticed that my new PC's performance degraded considerably, without me having made any changes to its settings, software or hardware. After extensive testing I realised that the RAM was faulty so I replaced it with new DIMMs which I tested again and work correctly. However after replacing with new RAM (memeory is in the "approved" list of the motherboard) the PC's performance is still very slow, especially when it comes to hard disk access. So I tested all, memory, hard disks (checkdisk, defrag, and also used WesternDigital utilities to check all disks) and all tests came back fine. I also checked all BIOS settings and re-installed all Motherboard drivers to ensure that the issue was not due to a damaged driver file. But none made a difference. So given that everything appears to be working correctly and all tests for individual components come back as normal, I uspect that it's the motherboard to blame.
In addition to the above the PC has now started behaving strange too: when rebooting pc restarts..and then turns off and then on again and off again. ...or it restarts but then does not boot at all. Just now i turned it off and then on again and the pc behaves as if it boots up but nothing is showing on the screen. not even the bios.
Once, when i turned on the PC and when logged into windows I got a popup saying "you have booted from your second BIOS rom. Please update your BIOS using Live Update". I then went to live update and it said i am running the latest BIOS.
The issues exist also outside the OS. I also tried to boot from Norton Ghost DVD and take a backup from there and see the backup speed (which normally takes an hour). It took 2-7 times more, depending on the PC's "mood". I also tried booting from a DVD into Windows PE (pre-installation environment) and tried to take a disk backup from there too. Same issue everywhere.
I did various tests with Western Digital to eliminate the hard disk, and all come out fine. I even formatted the hard drive (low level format) and reinstalled a fresh OS. The problem was still there and the mouse pointed would stutter when the disk was active.
Another thing I noticed which might help: sometimes disk to pc/disk-over-network file copying works at a reasonable speed. But local-disk to local-disk copying is very slow and affects the mouse pointer and overall pc performance.
I use this PC for business so it's critical that this is fixed asap or that I am sent a replacement motherboard promptly before I send this one back so that I am not left without a working PC.
Any suggestions?
My spec:
   * CPU brand, model and speed: Intel i7 i2600K 2.5 GHz
   * Motherboard model: MSI Z68a GD80 (B3)
   * Memory brand, type/speed, size, number of sticks: Kingston KHX1333C9D3B1K2/4G (2 sticks x 2 Gb each. total of 4gb)
   * Video card brand, chipset type, memory size: XFX 7600GT 256MB
   * Hard drive(s) brand, size, type, speed: Westerd Digital Velociraptor 600Gb
   * Operating system and version (including if 32 or 64bit!): Windows XP SP3 32bit
   * Power Supply Unit brand and output in watts and DC output (amps) - OCZ 650W

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Well on the MSI UK website that is the only support which is listed for motherboards! Global or not, that's the one listed there.
Yes, I know. But there is an E-Mail Contact listed for RMA procedures. When you go to the Global support site:
http://ocss.msi.com.tw/
... you'll find the same E-Mail contact address listed under the heading
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If you live in the following country and have any request about RMA, please go to Online RMA Request:
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Ok, I will contact both the reseller and send an email to the email address you mentioned and see what happens.
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In fact the reseller has an online system specifically for returns and as per UK distant selling regulations their system does not accept any returns and won't allow you to make a returns request after 28 days from the date of purchase. ..and given that I've been dealing with these issues for 10-14 days weeks now I am not sure they will allow a returns request. But I will contact them and see what they will say.
Yes, contact them.
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But have a look at the returns policy anyway: http://www.ebuyer.com/help/returns#1
Look:
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Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
... more:
http://static.ebuyer.com/customer/help/index.html?action=c2hvd190ZXJtcw==&type=personal
Quote
9. Our refunds policy
9.1 When you return a Product to us:
9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of your options to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you elect a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
9.1.3 If you elect to return the defective Product to us using your own method of delivery, we will refund up to £4.00 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
Just for your record:
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and still waiting for a response since last week.
MSI Technical Support has responded to you giving you the following advice:
Quote
Dear sir/madam
Thanks for contacting MSI technical support.
Regarding your concern,if the issue appears when loading windows,we suggest you reinstall your os for a try.If it appears when post,we have to suggest you contact your reseller (The place you bought this MB from) and have them test the MB completely for you to check if this MB is faulty or not, then ask for some help.
If the reseller for some reason cannot help, we have to ask you to contact MSI distributor or MSI office near your place to seek further help.
Thanks for your cooperation in advance!
Best Regards,
MSI Technical Support Team
... and as I said before, this is precisely the next logical step in your situation.

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Yeah, ok, it all looks great, but how do they work together outside of a test laboratory in a real world home built pc?
That question was answered very quickly, without any special fiddling about required beyond normal setting changes.
When the Corsair kit was installed, the usual 'Memory Has Changed' screen popped up. No big deal, a simple check in the UEFI/BIOS looked like everything defaulted to ensure a successful post and bootup. Yup, that's exactly what took place. Corsair took the right approach IMO to set the profile to default to DDR3 1333. At the next restart, it was a simple matter to set the manufacturer's recommended rated speed of 2133, CR 1, 9 11 10 27, tRFC 171 on Auto DRAM V. Posted and booted right up.
Yeah, ok, how about if 8GB isn't enough RAM for me?
Figured that might be a question asked. Here is the finding. To make it more real, often pc builders buy components at different times. This can be problematic, but that is best discussed on a case by case basis. Back to the answer. Purchased on purpose a kit from a different batch, even the serial numbers were way apart. After they were installed, the usual 'Mem. Change' screen again, but at F10 - Enter, it posted and booted right up! No increase of DRAM V. was required. In fact, with it set to Auto, the 'Read Only' actually shows the voltage to be 1.472v's (by meter, it was just below 1.50v's).
Note that CPU-Z X.M.P. for this RAM shows wrong. In the UEFI/BIOS, Memory-Z, it shows correctly.
Conclusion? I would say MSI mainboards and this RAM are going to work out just fine together.

Quote from: Bernhard on 14-September-12, 11:14:44
That formula may be a good rule of thumb, or may have worked with DDR and DDR2, but looking at JEDEC standard 1333, that would already be out. 9.9.9.24 is the standard. that would mean the 24 should be 20, which it's not. Maybe for OC'ing it may be an indicator of how far you can tighten them
These are all tweaks that probably cannot be realised anywhere else but in benchmarks and tests as performed here.
But its nice to compare similar or the same memory on similar platforms and see how close the performance figures are, yet highlight also how they differ, even at the same settings. Good to see for newbie OC'ers that even at the same settings, no two rigs will ever be the same.
That makes sense, since I tried to look the article up again (from Mushkin actually), and the article appears to be so old, they took it down.
It is quite surprising how close our bench results really are! It is also interesting how different systems with the same memory react to timings. Learned some good things in this thread, and once again, glad I made the purchase!
Quote from: Froggy Gremlin on 14-September-12, 11:52:12
Wanted to thank all for contributing to this thread. I have most definately learned some things.

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PCIE 3.0 test with MSI Z68A-GD80 G3 :)

The Z68A-GD80 G3 is MSI’s first motherboard with PCIE 3.0 connectivity. Currently there are no PCIE 3 devices available yet but later on we can test its performance by using a PCIE SSD. Aside from this, the board has also a new UEFI Bios named “Click Bios II” which for me is way better than the previous version.
Before we take a closer look on the board, let’s check out the package first.
Box design is a bit the same as the GD80 B3 version before. Once you open it up, all main features of the said board are enumerated
Extreme Power Design, Military Class II Components (SFC, Hi-C Caps, Multi Bios), 3 PCIEx16 Slots, Super Charger and OC Genie II
For the bundled accessories, you have the same old story – Manual, Software Disc, four SATA cables, two Molex to SATA power connectors & SLI Bridge. Then for some extras - PCI USB 3.0 two ports bracket, guide headers for faster and easy connectivity and lastly voltage check points.
Next, the “Mainboard”. By physically looking at it and by comparing it side by side against the Z68A-GD80 B3 motherboard. You won’t find any difference except for the PCIE X16 locks. It has also the same black and blue color theme, two vrm heatsinks connected by a flat heatpipe and V-Check points.
Moving closer to the board you have 8 Power Pins to power up the processor, 2 PCI slots, 2 PCIE x1 slots for devices such as TV Tuners or Audio Cards. 2 PCIE Gen3 & 1 PCIE Gen2 x16 Slots. With one VC connected at the top most slot, speed will be @ x16. If both top and middle are used, it will be @ x8/x8. Lastly, by using the 3rd PCIEx16 Gen2 slot. You have x8/x8/x4. It would also disable certain onboard devices such as eSATA Port, Sata 7, one onboard front USB 3.0, two PCI Slots and firewire. So if possible avoid using the last VC slot.
At the top most PCIE x1 area. You will find a 6-pin power connector. This will provide more juice/power for multi-GPU setups.
Next, at the bottom part of the board. You have the Easy Buttons (Power and Reset) and the popular one button “OC Genie”. The red colored USB header is for the Super Charger while the blue is a regular USB 3.0. For the SATA Connectors you have a total of 7. 4 regular SATA 3GB/s, 2 SATA 6GB/s controlled by Intel chipset and another SATA 6GB/s by Marvell.
Wrapping things up, we have now the IO terminal ports. Starting from the left we have combo PS2 port and SPDIF Optical Out. Clear CMOS Button, e-SATA port running under Marvell, 2 USB 2.0 and Firewire ports controlled by Via. Moving across, 2 Gigabit Lan by Realtek 8111E, 2 USB 2.0 and 2 USB 3.0 run under NEC D720200 controller. Next, we have DVI and HDMI output connections and 6 analog audio ports by Realtek ALC892.
Once you are into the bios, you will find the new and improved Click Bios. Nice and professional looking, faster navigation and easier to use.
To test the performance of the new PCIE Gen3 technology, we will be using this Photofast PCIE SSD device http://www.photofast.tw/comboproducts.asp?pid=1.
We will be connecting the PCIE SSD device on the GD80’s Gen3 and Gen2 slots and compare the results using the disk benchmark software ATTO. I ran the benchmark 9 times for the two set of tests.
System Configuration as follows:
Processor: Intel Core i7 2600K at default stock speed
Memory: Kingston HyperX Genesis Grey 2x2GB DDR3 2133MHz
SSD: OCZ Vertex 2
Motherboard: MSI Z68A-GD80 G3
Softwares: CPU-Z 1.58, Windows 7 Ultimate 64 Bit with SP1, Latest Atto Software 1.47 I think.
First test, Photofast running on Gen2 (third VC slot). One screenshot from the 9 tests made
Second, using the Gen 3 connectivity. One screenshot from the 9 tests made
Below is the summary of all the tests done on the board with the Photofast SSD PCIE.
That’s probably it. More forum posts to come 

Quote
I have a eSata hdd Seagate Freeagent Xtreme 1,5tb which cannot be recognized by win7
Did you have your previous board's BIOS set to AHCI or IDE ? You need to set this BIOS the same.
Firstly only insert one RAM module in the slot closest to the CPU. Remove the rest. Then do full CMOS clear >>Clear CMOS Guide<< also remove the MB battery.
What BIOS do you currently have ? The initial BIOS releases were plagued by CPU throttling which have been fixed in the cyrrent beta BIOS releases.

Bad MSI Z68A-GD80 (B3)? Diagnostic available?

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I've created both 32 & 64 bit Ubuntu boot CDs and both will start to boot but hang. A "FalconFour’s Ultimate Boot CD" will boot and display a menu but both the miniXP and mini Linux environments hang when I try to start them. Windows 7 & Windows XP installation disks hang after a minute or two of starting up.
I do not have a compatible second CPU or motherboard to swap into the system to check if that helps.
So far I have only found versions of the Intel Processor Diagnostic Tool that run under Windows.
Is there a stand-alone version of it (or something similar) or one that will run under DOS available?
Are there other troubleshooting steps I should be trying?
Thanks!

At this point the parts left in the box that are collectively still misbehaving are:
Intel BX80623I72600K (i7-2600K Sandy Bridge)
MSI Z68A-GD80 (B3) motherboard
G.SKILL F3-12800CL7D-8GBXH (16Gb total but only 4Gb installed at the moment)
WD WDBAAZ0020HNC-NRSN (WD Caviar Black 2TB 7200 RPM SATA)
ASUS DRW-24B1ST/BLK/B/AS (24x CD/DVD SATA R/W)
Corsair Gold AX850 (CMPSU-850AX) power supply
Antec P183 V3 case
The system started with more but this is what's left after weeding out the parts that did not impact the problem.
FWIW either the HDD or the DVD drive could go too because the problem occurs if I try to boot from either with the other removed.

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Hey.
Hardware info:
MSI z68A-GD80 (g3) - Bios version. V18.8
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The usp stick is fat32

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I flashed the bios and that fixed the problem - the exact version I used was on this page:
Ok, this forum isn't allowing me to post a link to it, but just go to the official page for the motherboard on MSI's website - then click on Support and Service Location, which should open up the list of BIOS upgrades...
The top one as of writing this is version 19.2
To do the flashing of the BIOS you must load the downloaded exe file onto a flash drive and run it from there. Don't worry if it seems like your PC is hanging, it just takes a while (while still in Windows). It then reboots and will finish up flashing the BIOS (you'll see a red bar with the warning on a black background with white text).
After doing that, my GTX970 GAMING works like an absolute charm! I can now finally enjoy Minecraft like it was meant to be played haha (kidding, I played GTA 5 the whole weekend with EVERYTHING to the absolute MAX!)
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Hello
I have a question
My friend sent me a gift Zalman CNPS10X Extreme. i think next months to upgrade the mobo choice MSİ Z68A GD80 . (my MSi P45 platinum is retiring old )
I wondered CNPS10X Extreme CPU compatible MSİ Z68A GD80.? because CNPS10x Extreme big and heavy .
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my english not good but I hope you understand
Zalman CNPS10 extreme

Quote from: Nelly. on 11-August-11, 23:36:15
That Zalman CNPS10X Extreme cooler should be fine, I have the Thermalright Silver Arrow and that is twice as big and it fits no problem at all.
I have the MSI Z68A-GD65 (G3) and our motherboards are virtually the same except for different features.
Thanks for help guys, now relieved

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I've had an issue with this motherboard since I built my computer back in May, it will not POST whatsoever if I have my RAM in dual channel mode with memory in DIMM 1 and DIMM 3, but it will boot fine with one stick in DIMM1 or 2 sticks in DIMM 1 and 2. I've tested each stick of RAM individually in slot one and they both work fine by themselves. Any help would be appreciated!
Specs are:
Intel i7 2600k, MSI Z68A-GD80 Mobo
(2x4gb sticks) 8gb Corsair Dominatior GT RAM 1.5v
EVGA 580 GTX
120GB OCZ Vertex 3 SSD
1.5TB Western Digital Caviar Black HD
910w PC Power and Cooling PSU
Zalman 9900 Max CPU coole
Corsair 800D case

My theory is you have some bent socket pins or the CPU cooler is torqued down incorrectly.

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MSI Z68A-GD80
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Quote from: tintinmcleod on 06-June-11, 14:47:12
The funny thing is Live Updater 5 said yesterday I just check the available updates for my board, and there was update of Live Updater 5, but when I installed it, it said that I already installed the latest version compared to exe that just downloaded.
But, still, there were no updates from Live Updater. Just download the latest version of Realtek HD Audio in Realtek website.
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But I was referring to checking manually at the Z68A-GD80 downloads page

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Hi Guys,
I was wondering if you could help me bypass the boot-up selection choices screen and go directly into Windows.
My MB is MSI Z68A-GD80. I want to remote control this pc, but with the selection boot option screen keeps coming up after rebooting, it might not work.
Is there a setting somewhere to disable this and go directly to Windows? I tried different setting in the Setting menu, but not working.
Thanks in advance!
Rich

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MSI Z68A-GD80-G3 sata port 7 marvell controlled not showing in BIOS

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My rig:
Mobo: MSI Z68A-GD80 Intel Z68
Chip: i7-2600K Overclocked @ 4.60GHz
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PSU: Cant remember the name but its 1200w
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HDD: 2TB Samsung
OS: Windows 64 bit ultimate
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The only thing i have done regarding the above is change the CPU speed as in it was set to run at 4.6GHz permanently so I changed it so that when its idle the speed reduces to around 1.6GHZ. Outcasst thought about doing the same with the voltage but the only options in the BIOS are to either set it to a fixed voltage or Auto. When i set it to Auto to see if that helped the computer wouldn't boot so i changed it back again immediately.
It has been formatted in the last week if that makes a difference. But it was happening before i formatted it too.
Has anyone seen this before? Any ideas would be greatly appreciated. I haven't contacted Aria as yet, thought i would post here first.
Thank you in advance
Mark

Quote from: HU16E on 27-June-11, 10:31:28
Ah, ok. Thanks for the screenshots. Helps a lot. Recommend setting Internal PLL Overvoltage from 'Auto' to 'Enable'. CPU Core Voltage, raise a step to 1.360v's. The voltage loss reading at the BIOS is telling. 1.645v set, only 1.616v is applied. This can be checked & confirmed for accuracy using a digital multi meter at the V-Check Point. For now, if we presume the 1.616v is accurate, your X.M.P. for 1866 RAM speed is 1.65v's. 1.616v is a long way from 1.65v's. With that 0.034v loss, BIOS setting would have to be raised to 1.685v range to give a true 1.65v's. I am a little reluctant to recommend that setting without a multi meter being attached to the V-Check Point. You don't really want to exceed the actual applied DRAM V. of 1.65v if at all possible.
Added: Just as an FYI, CPU V. recommended maximum is not to exceed 1.400v's.
I changed the above. Not sure if its coincidence or not but its crashed more in the last 24 hours than ever! Trying to eliminate all possibilities now.

Problematic Motherboard MSI Z68a GD80 (B3) and bad customer service

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