Problems accessing Server

Hi,
We recently had our test server (testdb.xxx.xxx.xx) (Linux Tikanga) restarted, after which I am unable to access any of the Hyperion web-based applications on the server (Planning, Workspace, Shared Services etc.). Everything was working fine before the server was restarted.
For example, I would access workspace using the URL http://testdb.xxx.xxx.xx:19000/workspace/index.jsp. It throws up the following error now.
Initialization Error.
The system is not available due to initialization errors.
Detailed error messages:
+Error initializing the registry connection: java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Error establishing socket to host and port: testdb.xxx.xxx.xx:1521.+
Reason: Connection refused
Contact your system administrator.
I am also not able to start the Essbase server. It gives the following error.
+Network Error [10060]: Unable to connect to [testdb.xxx.xxx.xx:1423]+
The client timed out waiting to connect to Essbase Agent using TCP/IP. Check your network connections. Also make sure the server and port values are correct.
Any suggestions on what needs to be done?
Thanks & Cheers,
Sahil

NareshV wrote:
Hi,
Can you check if your datbase is up and running?
In general, when you restart servers it is advisible to stop services in specific order.
Stop hyerion related services, then web server and then database services.
Once the system is restarted, start the services in the reverse order of above.
It depends on version for start order, if it is before 11.1.2 then yes the order is more important, from 11.1.2 the order is less important though the database does have to be running.
From the error message it does sound like an issue with communication with the Oracle db.
Cheers
John
http://john-goodwin.blogspot.com/

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    Regards,
    Pradeep VR

    Hi,
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