Problems logging in Adobe Application Manager

I have a new Adobe CC license, but I'm not able to put my credentials in Adobe Application Manager. If I click on Login, the button just Spins... my trial version stops today!
Can Someone help?

Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

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Problems with TCS3, Adobe Application Manager, and Acrobat X

I have to deploy Technical Communications Suite 3 to a group of 20 people with a volume license key. In order to avoid giving 20 people in the company a volume key, I'm using the Adobe Application Manager to build a distributable silent installer for this delivery. The problem is that when you use the Adobe Application Manager to create the build, Adobe Acrobat Professional X (which is part of the package) is not an installable option, nor is it actually installed as seen in the attached screenshot
However, if I just launch the installer by double-clicking Set-up.exe from the downloaded media directory, I do get the option to add Acrobat X.
Finally, if I drill into the installation media folder, "...\Adobe Technical Communication Suite 3\payloads\AcrobatProfessional10.0-EFG" there is a .msi which is for Acrobat X, but when launched, the product key I was provided for Technical Communications Suite 3 does not work. The key works just fine to install the entire suite, but not Acrobat X by itself.
Has anyone else had any luck creating a silent install for TCS3? I called support and reproduced the problem for them, but they had no answer.
Just for the record, I have found this exact same behavior with all the Adobe Suites which are supposed to get Acrobat.

This is true that Adobe Application Manager Enterprise Edition currently does not support silently deploying Acrobat alongwith TCS3. However, you do not need a separate license key for Acrobat.
Pls follow the below mentioned steps to silently install TCS 3 with Acrobat:
1) Uninstall TCS3 (including Acrobat) from your machine, if already present. Make sure all products are uninstalled succesfully.
2) Create a serialized package for TCS 3 using the AAMEE tool
3) Run the silent installation command for TCS3
4) Goto the Exceptions folder inside the TCS 3 package and open ExceptionInfo.txt. This has information of all the products that this package will not install. Look for the command to install Acrobat X Pro. For your reference, I am mentioning it here,
msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 TRANSFORMS=en_US.mst INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 /qn
5) Install Acrobat silently using this command
6) Launch any product installed through TCS ( FrameMaker or RoboHelp) and verify that its activated (Help->Deactivate menu should be enabled)
7) Now launch Acrobat. You will see that Acrobat automatically picks up TCS 3 license present in the machine and gets serialized. You do not need any other serial number.
Hope that helps,
Anchal
FrameMaker Engineering Team

Problems after upgrading Adobe Application Manager

After updating to the latest version of Adobe Application Manager, the AAM stopped working and gives me the error message 'Adobe Application Manager is corrupted and must be reinstalled' everytime I run the program. I tried re-installing (with the 6.2 patch) but the end result is always the same. I also tried installing the whole Suite again and then the Application Manager works properly until it automatically updates itself. I have also tried the CS uninstallation tool to no effect.
The system affected is a MacBook running Windows 7 with the Parallels application.
Any ideas to try?
Thanks!

Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

Adobe Application Manager Download Error (and other problems)

Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KP

Kardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

My updates are failing. Adobe application manager may be damaged. I have downloaded and installed a new copy and the problem persists.   Please help.

I am trying to update Photoshop CS6 in order to read my camera's RAW files. It is a camera that is supported by Adobe Photoshop CS6. However, when I try to get the Adobe Application Manager to update the software, it fails to do so. (The spinning wheel tells me it is checking for updates and then quits, saying that "Update Failed - Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager.")
I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Problems using Adobe Application Manager

I'm having problems signing in with Adobe Application Manager. Was working fine until yesterday, now it says it can't contact Adobe. I went through the help page (was able to access the adobe server site, etc.) but I was not able to resolve the issue. I am behind a proxy, however I've been able to connect every time until now. What other actions can I take to resolve this issue?

Thank you for responding. Funny enough, I had to restart my computer for a separte reason (which I should have done yesterday) and when I logged back in something must have gotten reset as the AAM is now working. As to your questions, I don't have the ext to the earlier error, only that it said couldn't connect to adobe. Also I have Version 7.0.0.233 (7.0.0.233) for reference.

I can't log-in to Premiere Pro & keep getting stuck in an Adobe Application Manager sign-in loop

I am currently unable to load Adobe Premiere Pro or After Effects.
When I click to open them the Adobe Application Manager opens up, asks me to sign-in (which I do) and then it tries to open PP (the PP icon on my Mac bounces up and down) but then it disappears and loops me back to the Adobe Application Manager.
I was speaking to an Adobe Support officer on Live Chat the other day and he dialled in to my mac but couldn't fix it. He said he would escalate the issue and told me to expect a call back within two days. Frustratingly no-one has called me back and the issue remains.
I have uninstalled all the apps and the Creative Cloud and then re-installed them but that hasn't helped.
I would be really grateful if anyone had any suggestions as I have an important piece of work that I have to get done by tomorrow.
Many thanks
Greg

Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-A "direct" download link for CC that may help with download problems
-http://prodesigntools.com/adobe-cc-direct-download-links.html

Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?

Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini

Problem with Adobe Application Manager

Adobe Application Manger fails to connect with internet ("computer is offline") while checking the License of my CS6, but i am definitly connected with the internet - what is the problem ?
The Version of Adobe Application manager is 3.1, System ist Windows 7.
thank you,
Peter Zillinger

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Problem in adobe application manager

After installing the Adobe Phtoshop setup, I was installing the Adobe Application Manager.
It shows a problem of server not responding.
what to do?

Perhaps an Adobe Sever was down try again see if it works now.

Problem installing Adobe Application Manager

While installing the Adobe Application Manager, I get a message that says:
We've encountered the following issues:
Sorry, there seems to be a problem with the installation process (Error code:
A12E1). For troubleshooting tips, please visit our customer support page.
iMac
27-inch, Mid 2011
Processor 2.7 GHz Intel Core i5
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6770M 512 MB
Software OS X 10.8.2 (12C60)

Hey there!
Please take a look at this:
http://forums.adobe.com/message/4980173
Thank you.
Hope it helps.

Installation of Dreamweaver CC 2014 - Problem with Adobe Application Manager

Hi I have recently installed the Adobe Dreamweaver CC2014 as a trial, and I received this message:
Adobe Application Manager, necesario para iniciar la versión de prueba, falta o está dañado.
Descargue Adobe Application Manager de nuevo de
http://www.adobe.com/go/applicationmanager_es.
The thing is that I have installed the Adobe Application Manager and the problem persists.
What should I do to fix it?

You need to uninstall the CC desktop app & reinstall it. You can refer to :
1.Creative Cloud Help | Install, update, or uninstall apps
2.Creative Cloud Help | Creative Cloud for desktop
you can't install CC without Internet access. Even if you can download the apps separately, you still need the application manager and it needs to connect to the servers to provide the licensing and activation.
Direct Download Links for Adobe Software
Regards
Rajshree

How to solve the problems of adobe application manager

i am facing a problem while installing adobe photoshop cs6 it shows adobe application manager is not working correctly. what should i do?

Hi nprccpipraul,
Please let me know what OS you are using and the error message you get.
You might want to install the program by downloading it from www.adobe.com/downloads instead of the AAM.

Adobe Application Manager run problem

I'm having an issue with my Adobe Application Manager. When I launch it, it now continues to go through an update and then gives me an authentication error , stating that the software I'm trying to download is not authenticated Adobe software and is counterfeit?? I've downloaded from my cloud account with no problems. This is a recent issue. Is anyone else havingthis problem, or have a solution?
Thanks
Tommy G

I was having the same issue and this article resolved it for me:
Warning: "Adobe Genuine Software Validation Failure. The product you are trying
to install is not an Adobe Genuine Software and appears to be counterfeit." | Windows
http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html
I downloaded a new version of the AAM here:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
Hope this helps!
- CJ

Problems logging in Adobe Application Manager

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