Problems reading some pdf files in Playbook

Hi
I have downloaded some PDF bus timetables and maps from the website of our local operator but found some problems in opening a few of the files -strange error messages or just grey screens
However I have just found that the app qPDF opens the "problem" files successfully
So maybe there is a problem with the Playbook version of Adobe or perhaps a problem with the latest OS...???
But anyway qPDF has got me to where I wanted to be
Peter

I have had problems opening the same bus schedules Peter mentioned above. Most of the schedules on that companies routes open without problems with Adobe Reader.
I get an email notification of my cable bill. When I go to the website to open the Pdf bill, it only opens page 2 of the bill, page 1 is blank. Before the last update, my bill opened fully with Adobe Reader. I will be looking at qpgf

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Problem reading attached PDF files



Hello.
At my work, we use JavaMail (version 1.4.1) in server
programs, processing mails with attached files from customers. Mostly it is
TIFF images, but it can also be PDF
files, and the attached files are extracted and saved for further processing.
Sometimes, we have a problem, reading attached PDF
files. The files get saved, but is of size 0 bytes. If I forward it, however,
using an Outlook client, the forwarded item can be read by our JavaMail program, and files saved OK.
I have tried to forward it using JavaMail, but I cannot
compose the mail parts, that fails, however - of the same reasons: I cannot
read the them in:-)
It looks like it's when the mail is send from a Mac.
Anyway, the part to read is of content type "APPLICATION/APPLEFILE" whereas when it's forwarded, it's content
type is "APPLICATION/OCTET-STREAM"
The way, I read the part, is to check if the part is an
instance of an InputStream, and then saving into a byte array, like this:
h5. Object
obj = part.getContent();
if (obj instanceof
InputStream) {
InputStream
inStream = part.getInputStream();
byte[]
buffer = new byte[BUFFER_SIZE];
int
bytesRead;
BufferedOutputStream
outBufStream = new BufferedOutputStream(new FileOutputStream(attFileName));
while
((bytesRead = inStream.read(buffer)) != -1)
outBufStream.write(buffer,
0, bytesRead);
inStream.close();
h5. outBufStream.close();
Problem
is that .read() method always returns -1 when content type Is APPLICATION/APPLEFILE,
so a file of 0 bytes are created.
Interesting is perhaps, that debugging shows me that the
part instance of the InputStream actually is a
com.sun.mail.util.BASE64DecoderStream when it fails, and a
com.sun.mail.util.QPDecoderStream
when it works OK.
So I have this idea, that I's a certain type of decoder
stream we're missing? We use Java 1.6.0 update 10 and JavaMail 1.4.1. and since
we use java 1.6 we use the JAF framework from that one, I guess?
Hope you guys can help?
Thanks in advance, Per Jensen
[email protected]

We have two (MS Exchange) servers (from trace log):
Microsoft Exchange IMAP4rev1-server version 5.5.2650.23
Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7226.0
- the first one is the one, we're using here, but I have tried on the other, newer version too, and it didn't help either.
But I've found out a couple of interesting things:
1: Debugging shows me, that the part instance of the InputStream actually is a com.sun.mail.util.BASE64DecoderStream when it fails, and if I forward the mail via Outlook as described earlier, and it can be read OK, the part is a com.sun.mail.util.QPDecoderStream instance.
2: I can save the WHOLE message to a file, using message.getInputStream(), and when I opens the file I can find the individual attachments - as well as the bodytext, if any - as they are separated with the disposition, mimetype and filename fields, showed as plain text. And the attachments are showed as blocks of characters; I guess it's the ascii character representation of the bytes. Here's a snippet, note the first two sentences. They seemes to be added, somehow, when I dump the message to file(?):
<START OF DUMPED FILE>
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_000_01C9A8A2.19479FE4
Content-Type: text/plain;
     charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
(The body text here)
------_=_NextPart_000_01C9A8A2.19479FE4
Content-Type: application/applefile;
     name="first_attachment.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
     filename="first_attachment.pdf"
AAUWAAACAAAAAAAAAAAAAAAAAAAAAAAAAAQAAAAIAAAASgAAABAAAAAJAAAAWgAAACAAAAADAAAA
egAAABAAAAABAAAAigAAI6IAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAA1NzE2NSBCTkhhdWcucGRmJVBERi0xLjMKJbe+raoKMSAwIG9iago8PAovVHlwZSAv
Q2F0YWxvZwovUGFnZXMgMiAwIFIKPj4KZW5kb2JqCjIgMCBvYmoKPDwKL1R5cGUgL1BhZ2VzCi9L
aWRzIFsgNCAwIFIgXQovQ291bnQgMQo+PgplbmRvYmoKMyAwIG9iago8PAovUHJvZHVjZXIgKEhh
...(and so on)
DMgMDAwMDAgbg0KMDAwMDAwNTM1NSAwMDAwMCBuDQowMDAwMDA2NTA5IDAwMDAwIG4NCjAwMDAw
MDc2NjUgMDAwMDAgbg0KdHJhaWxlcgo8PAovUm9vdCAxIDAgUgovSW5mbyAzIDAgUgovU2l6ZSAx
MQo+PgpzdGFydHhyZWYKODgyNAolJUVPRgo=
------_=_NextPart_000_01C9A8A2.19479FE4
Content-Type: application/applefile;
     name="second_attachment.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
     filename="second_attachment.pdf"
AAUWAAACAAAAAAAAAAAAAAAAAAAAAAAAAAQAAAAIAAAASgAAABAAAAAJAAAAWgAAACAAAAADAAAA
egAAABAAAAABAAAAigAAI9wAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAA1NzE4MSBCTkhhdWcucGRmJVBERi0xLjMKJbe+raoKMSAwIG9iago8PAovVHlwZSAv
Q2F0YWxvZwovUGFnZXMgMiAwIFIKPj4KZW5kb2JqCjIgMCBvYmoKPDwKL1R5cGUgL1BhZ2VzCi9L
...(and so on)
<END OF DUMPED FILE>I understand that it's base64 encoded and must be decoded, and I have tried to copy/paste the blocks separately, run them through the com.sun.mail.util.BASE64DecoderStream, and saving them as PDF files, which works fine(!).
As the solution seems to be painfull: Parse the mail to find where the attachments starts and stops and saving them as files, I hope you guys can send me on the right track?
PS: The trace log when dumping the file shows everything OK, I think. Here's a bit of the log at the end of dumping the message:
(...)MTUgMDAwMDAgbg0KMDAwMDAwNTg2NyAwMDAwMCBuDQowMDAwMDA3MDIxIDAwMDAwIG4NCjAwMDAw
MDgxNzcgMDAwMDAgbg0KdHJhaWxlcgo8PAovUm9vdCAxIDAgUgovSW5mbyAzIDAgUgovU2l6ZSAx
MQo+PgpzdGFydHhyZWYKOTMzNgolJUVPRgo=
------_=_NextPart_000_01C9A8A2.19479FE4--
A10 OK FETCH fuldført.
A11 FETCH 1 (BODY[TEXT]<40336.16384>)
* 1 FETCH (BODY[TEXT]<40336> {0}
20/03-09 15:18:21,445 3 Done, writing bytes to ByteArrayOutputStream. Size: 40336 bytes (..common.mail.MailUtil.dumpMessageToFile.dumpMessageToFile)
20/03-09 15:18:21,445 3 Done, writing ByteArrayOutputStream to file. (..common.mail.MailUtil.dumpMessageToFile.dumpMessageToFile)
A11 OK FETCH fuldført.

Problems with some PDF files

Hi,
I have problems with some PDF files. After clicking on link to the file Safari shows me insted of normal document (which is working on Windows) hashes, numbers etc like it was a problem with coding or something. First I was using Preview, I though that maybe installing Acrobat Reader with plugins will solve the problem, but ofcourse it didn't. Did somebody has this same problem?

Back up all data.
Please triple-click anywhere in the line below on this page to select it:
defaults delete -app Safari WebKitOmitPDFSupport
Copy the selected text to the Clipboard by pressing the key combination command-C.
Quit Safari. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign (“$”) to appear below what you entered. You can then quit Terminal. Test.

Problems reading generated pdf-files

Hi all,
I have problems reading generated pdf-files from
Report Builder 6.0.8.11.3
An error-message occurs when opening the pdf with
Adobe Acrobat 5.0.1:
... problem 110 and after moving in an empty pdf-document
the messages:
- too few operands
- an unrecognized token
I think the solution must be very simple, but the docu and
other info resources provide nothing aboutthis issue.
Greetings,
Bernhard

<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by the oracle reports team:
hello,
there are no known problems with reading reports PDFs with later Acrobat Readers. maybe your file is somehow corrupt.
regards,
the oracle reports team<HR></BLOCKQUOTE>
I had to install a local printer, the network printer is not appropriate here. After that, everything is fine :-)),
Greetings,
Bernhard
null

Problem searching some PDF files in Acrobat Reader – Non-ASCII characters

Acrobat Reader cannot search some .pdf files. I have put an example document up on Scribd here.
Any attempt to search for any word that can be clearly seen to be in the document fails with “No matches were found.”
This example document is NOT a scanned document – words and characters can be selected.
A hex display tool shows that the characters in a PDF document that can be successfully searched are in the ASCII/1252 range (A=0x41, etc).
Copying and pasting characters in the example document to a hex display tool shows that the characters in the document are not in the ASCII range.
For example the letters A to Z in the example document are in the range ‘A’ = 0xDF (decimal 223), ‘B’ = 0xDE (decimal 222), through to ‘Z’ = 0xC6 (decimal 198).
However, characters in these non-ASCII ranges are displayed perfectly by Acrobat Reader, as can be see if the example document is opened.
Therefore, as Acrobat Reader knows what these characters are, it doesn’t seem unreasonable to say that it should be able to search for and find them.
Tests were performed using Acrobat Reader X v10.1.4.
Can anyone say what this problem is?

Hi Pat, thanks for your reply.
Your reference to the title of that page being 'HARNESSES' indicates that, when you view that document in Adobe Reader, you are seeing 'HARNESSES', not
"ØßÎÒÛÍÍÛÍ". And that the remainder of the document is similarly being displayed in readable English language.
Yes as you say, you can search for 'ß' and get hits on 'A' (to use that as an example) in the example document.
But the need to form a word to be searched for into whatever code mapping this is using (for example having to enter "ØßÎÒÛÍÍ" for HARNESSES - I'm not even sure how that would be entered from a keyboard) doesn't seem to be very convenient.
Its clear the example document is using some code mapping other than ASCII / Windows-1252 (which has 'A' as 0x41). But it is also clear that Adobe Reader knows what that mapping is, and knows to use it, as its displaying (for example) 'A' for the code 0xDF.
So I guess the question is - why isn't Adobe Reader's knowledge of this mapping being extended to its search input?

Printing problem with some pdf files

This problem is with Windows 7 and XP.
When trying to print I receive the following error:
"The Document could not be printed.
There were no pages selected to print."
I tried the print image button and same error.
This is Adobe Reader 10
I have also tried saving to different files and still same problem.
Thanks

Hi!
I've tested the issue again with Adobe Reader 10.1.4 on MS Windows XP Pro. SP3, MS Windows 7 Pro. SP1 32-bit and 64-bit with the following drivers:
- HP Universal Printing PS package ver. 5.5.0.12834 (driver ver. 61.130.04.12834) for printing to HP LaserJet 4100 DTN (224 MiB of RAM) and HP Color LaserJet 4700dn (288 MiB of RAM)
- Samsung Universal Print Driver PS ver. 2.03.09.00_41 for printing to Samsung ML-3051DN printer with 64 MiB of RAM
Printing of the sample 6-page PDF file (https://workspaces.acrobat.com/?d=ojv64pOBncq6XxtSiRqSkw) is still slow because the document stays long in the Windows print queue. Here are the test results:
- printing with the HP UPD PS driver - 120 sec.
- printing with the Samsung UPD PS driver - 220 sec.
When the same PDF file is printed in FoxitReader 5.4.4 the document stays in the print queue for only 15 sec.
Enabling the Print As Image option in the Reader's Advanced Print Setup can help to some degree (it gives better kB/sec. ratio but it increases the size of the print job).
I'd really appreciate it if developers at Adobe improved the Reader in order to solve the issue with the PS drivers.
-- rpr.

Problem opening some PDF files in Adobe Acrobat

I have several PDF files that cannot be open in Adobe Acrobat. I have the message as shown below:
There was an error opening this document. The file is damaged and could not be repaired.
But I first discovered the problem in Adobe Reader: the files cannot be open in neither Adobe Reader 9, X nor XI, in Win7 64-bit as well as Windows Server 2008 R2. The original post in Adobe Reader forum is in this link: http://forums.adobe.com/message/6163936
BUT the files are NOT damaged because I can open them with another software called XChange PDF Viewer.
Where can I file a bug to Adobe so they can fix the bug?
Thanks in advance.

The Acrobat Family complies with the ISO standard for parsing PDF files, and it will reject files that contain unrecoverable errors. Third-party applications may decide to ignore the errors or display the corrupted content anyway, but that's their decision.

Preview cannot read some PDF files

I have some files than can be read and filled in etc. just fine in Adobe Reader, but cannot be opened in preview. Moreover, on screen, these files cannot be displayed. They give an error message that says Please wait:
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.
For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.
Now, that same file opens in Adobe reader just fine.

Thanks for that.
Tried that and I got the following message in of the open pdf files
ERROR undefined
OFFENDING COMMAND eexec
STACK
/quit
-dictionary-
-mark-
On another file it was a grey screen and it could not be swiped to the next page
Does that mean anything to you ?
Thanks !
Peter

Unable to open some pdf files

Hi there. Sorry to bother you guys but i'm really puzzled about something. Recently I've had problems opening some pdf files (they open fine on a pc). When i try to open it, the preview window opens but i am told "For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Reader 9, or later." I have on several occasions downloaded the latest version, but this does not seem to solve the problem. Does anyone have any suggestions? BTW I am using a macbook running on leopard. Thanks!

I don't know where bubbles went, but this just happened to me for the first time EVER using Mac OS X. I just received a pdf from a co-worker that gives me the "For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Reader 9, or later." when trying to open it with Preview. Like I said, I've never had Preview fail to open a pdf before. Has this been seen before? Is there something new r different about how this pdf might have been created that Preview doesn't handle?
I had recently downloaded a demo of YNAB (You Need A Budget) which also installed Adobe AIR (ugh). Thinking that might have changed something, I uninstalled AIR, rebooted, but no change. This pdf is still unopenable in Preview.
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Some PDF files won't Open

I am having problems opening some PDF files. It all started about two weeks ago. Some will open, some will not. My operating system is Windows 7, Internet Explorer 8, Adobe 9.4. When I go to open a PDF file from my email or the internet, I get the following:   Problem Event Name            App Crash
                                       Application Name                   AcroRd32.exe
                                       Application Version                9.4.0.195
                                       Application Timestamp         4c9b3e3c
                                       Fault Module Name                AcroRd32.dll
                                      Fault Module Version             9.4.0.195
                                       Fault Module Timestamp      4c9b3e3c
                                       Exception Code                      c0000005
                                       OS Version                               6.1.7601.2.1.0.256.48
                                       Locale ID                                   1033
                                       Additional Info                         0a9e
                                       Additional info                         0a9e372d3b4ad19135b953a78882e789
                                       Additional Info                         0a9e
                                       Additional Info                         0a9e372d3b4ad19135b953a78882e789
I have talked to several people about this and I have not found a cure yet. Can anyone help?
Thanks,
blade4855

While trying to find a solution for that issue, I stumbled across a post that describes a similar problem with jpegs:
https://support.mozilla.org/en-US/questions/979919
One reply suggests: "Are you sure that these images are send with a proper MIME type for images and not with a generic MIME type that makes Firefox show the "Open with" dialog? "
The suggested solution, an extension called Open-in-Browser https://addons.mozilla.org/firefox/addon/open-in-browser/
works fine regarding the pdfs in question, and is acceptable for me, although I agree with the poster from above, that " it is a bug that should be fixed instead of relying on an extension".

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I have installed the latest version of Acrobat Reader, but I still couldn't read some PDF files on the web, what should i do?

Hi wings57638543,
1. Which browser are you using?
2. Are there some specific files that you are unable to load in the browser? Can you share the link?
3. In Reader DC, go to Edit->Preferences->General and click on "Select As Default PDF Handler" button. Then try loading those PDFs.
Thanks.

Why do some pdf files not open with Adobe Reader X, most open OK?

On my wife's 64 bit WIN 7 computer, a some pdf files will not open, but most open OK.
She uses Acrobat Reader X and MS Office 2010.
The same problem files open with no problem on my very similar computer.
Is the problem with some setting on the Acrobat Reader or something else?
Sometimes there is this error message when the problem files do not open:
Find Click2run64.msi file to install MS Office Click to Run.
But MS Office Click to Run is already installed on her PC. It is not on my PC.
Thanks for your help.

The latest Reader is 11.0.01, not 11.0.1. It is named Adobe Reader XI.
I did uninstall the Reader X and installed this latest one.
But it did not solve the problem, still could not open the problem pdf's .
I did find the problem was caused by the MS Office Click to Run error referred to in my original message. As far as I know we have no use for that on my wife's computer. Not sure how it got there. I uninstalled it and so far the problem pdf's open fine now. Problem solved.
Thanks for your help.
Frank M.

Reader 10 can't open some .pdf files

Reader 10 on a Windows Vista system cannot open some .pdf files. Ones that I create within MS Office open fine. An IRS file (Form W-9) opens fine online, but won't open after downloading. The computer response is "Not responding". Uninstall/reinstall hasn't changed anything, nor has rebooting. Does anybody have suggestions how to tackle this problem?

HI,
It is happening to me too! What browser are you using? It happens to me in Firefox on my brand new MacBook Pro. I don't have the problem on my old MacBook Air....
Kind regards,
Becky

I cannot open some pdf files online with Reader XI (like sample forms in Help section).

I cannot open some pdf files online with Reader XI (like sample forms in Help section or IRS.gov or credit card statements). I have uninstalled Reader XI, cleaned and reinstalled. I have no problem right-clicking and downloading and then viewing the files. No problem viewing acrobat files. I'm runnnig Windows 7, IE9. I can acces them through Chrome.

RESOLVED
I found two suspect programs that were installed within the last 48-hrs that may have caused the problem
1) - Libre Office - latest update. This is a fork of Open Office. (unlikely)
2) - ManyCam video manipulation software (likely)
Following info here, I opted to try to open an Adobe PDF file that was on my hard drive. When I did, it refused and IE10 gave me an ActiveX error (AHA!!). When I checked the installation of ManyCam, it had installed a version of DirectX that may have over-written the resident versions or disabled them somehow.
I uninstalled ManyCam but left Libre Office's update in place, then I ran a system restore from a point 24-hrs before the installations.
This resolved the problem 100%.
So, the suggestion here is that there may be one or more program in the wild that is interupting the ActiveX or DirectX systems. They may be running or installing an older version. In this case it appears the handlers were broken.
Once the system restore had completed I was able to open Adobe PDF files within my IE10 browser from the Internet as well as open PDF files from my hard drive.
Note that this same issue also clearned up a problem I was having with the Comodo Dragon web browser, which is a fork of the Chrome project. Once I eliminated the suspect program and ran the system restore all was well. In the instance of the Comodo browser it was unable to open or reach anything - dead white screen below the menu bar.
So my suggestion would be to take an inventory of recent program installations, remove/uninstall them, run system restore from a date before the suspect programs were added, and see what happens. In my case that fixed the problem.

Unable to open some pdf files by clicking on them, but can open in Adobe Reader 10.1.0.

When I click directly on some pdf files which have been saved in My Documents, I get an error message: "Before proceeding you must first launch Adobe Acrobat and accept the end user license agreement." Yet, I can open those same files from Adobe Acrobat, they open easily. This has only happened with PDF files saved from two credit card companies; my bank PDFs and other pdfs can be opened without first opening Adobe Acrobat. Is there some security block I need to undo or ?? (I am the administrator of these files.) I have done a reinstall and a repair, but this didn't help. (I am using Adobe Reader 10.1.0 on Windows 7)

Glad to know that it worked.You can get more information about Protected Mode from the following link:
http://kb2.adobe.com/cps/860/cpsid_86063.html
Although the issue you describe should not be related to the Protected Mode anyhow, but it seems that its a bug in the product.
Thanks
Ankit

Problems reading some pdf files in Playbook

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