Problems Updating iTunes Match

I'm running iTunes 11.0.5 on Snow Leopard on a 2009 MacBook Pro. I subscribe to iTunes Match, and cannot seem to update anymore. When I attempt to, the only option available to me is "Turn On iTunes Match," which then prompts for a username and password. When I provide these, I am informed that this computer is already associated with an account.
I know. Mine. The one I am trying to update.
To be honest, I'm not that surprised. My experience with iTunes Match has been riddled with problems since I subscribed. Still, I'd like to get some use out of this thing that I'm paying for.

kidbristol wrote:
The "No Thanks" option takes me back to the library, and the "Add This Computer" option gives the opportunity to enter my Apple ID and password. After doing this, I am informed that this computer is already associated with an Apple ID, and the process is stopped.
There are two reasons you might be told your computer is associated with another Apple ID.
1. You are using a different Apple ID from the one you used to purchase iTunes Match.
2. There is a server-side problem that is affecting you.
In the first case use the same Apple ID that you used to subscribe to iTunes Match when signing into the iTunes Store. If you are using the correct Apple ID then you'll need to contact Apple support for help. Start here: https://getsupport.apple.com/Issues.action

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Updating iTunes Match

Has anybody encountered a problem updating iTunes Match over the past couple days? I receive error message 4002.

Hi,
Try holding shift key whilst signing out of match. This will clear genius / match cache. Restart itines, sign into iTunes then activate match. You will be asked to add this computer. Select and let process complete.
Jim

Can't update iTunes Match after upgrading to 11.1.5

Hi,
Is anyone else (in Australia) having problems with iTunes Match after upgrading to iTunes 11.1.5 on Mac? I’ve found that whenever I play a track (i.e. update the play count), set a rating or edit a playlist, all my cloud songs become greyed out, the updates are not synced to the cloud (don’t appear on other devices), the iTunes Cloud music icon gets a lightning bolt through it (lost connect), and then my changes are lost. I can reconnect as many times as I like (by clicking on the cloud icon or restarting iTunes) and for a while everything ‘looks’ fine (can download and play songs) but actually nothing is saved to the cloud and the lightning bolt appears again when I make any of the above updates. I have another computer that still has 11.1.4 and iTunes Match is working fine on it.
James

Thanks Michael, I’d already tried both those (including applying the latest OS X security update and restarting). I kept trying to use iTunes Match every hour, and eventually it started working on my 11.1.5 computer and has staying working for the rest of the day. 11.1.4 was working the whole time.

Problems with iTunes match

I'm having problems with my iTunes account in my Macbook. None of the music I have in the cloud is accessable to me. A few days ago I tried to update music on my iPod and instead of adding music it erased almost everything on it. After that much of my music collection was grey. I tried all sorts of things, such a reinstalling iTunes and nothing helped. I asked today in the Apple store and an employee there suggested I de-authorize and then re-authorize the computer. The sum result now being that none of my music in the cloud is visible. Strangely enough, I can still see and play the music from my iPad and iPhone. Any suggestions?
Thanks,
Karl

I had a similar problem in the first 2 days after IOS 7 was released. iTunes Match would not update, and previously matched tunes showed "waiting". After many attempts to resolve the problem... Re authorizing my computer, numerous forced updates iTunes Match... the problem has resolved itself. As of Sept. 22, all functions have returned to normal. Playlists and artwork for 110G working, and access able from all my devices.

Track info changes revert when updating iTunes Match

I recently subscribed to iTunes Match, and whenever I make changes to tracks listed as "purchased" under "iCloud Status," all the changes revert after I click "update iTunes Match." This is incredibly frustrating, as all my artwork changes, genre changes, artist info changes etc. were all removed with one click. I should note that this does not occur for matched or uploaded tracks. Is this happening to anyone, and if so, how do I fix it?

Hi,
Many thanks for the suggestions - replies as follows:
1) I never have this option checked.
2) This is when sorted by album - it's definitely not connected with my view settings.
3) Cool - I was probably basing this on previous versions when I think think you could see Soundcheck running (if you couldn't I think you could scroll through the displays in the Now Playing window at the top). There was no apparent disk activity after checking either, but I haven't got arounud to checking file modified timestamps. Still don't understand why Soundcheck was disabled after upgrade though...
4) This didn't happen with previous versions of iTunes. Have already scoured the web for help & it sounds like a common problem with this release. I built this PC!
5) DirectX is already running on v9.0c, and I've got the latest drivers for my ATI Radeon 7500 128MB card. I thought it might be DirectX-related as I've been having problems getting Direct3D acceleration enabled. Haven't found any fixes yet relevant to this - have uninstalled all remote control software (including mirror drivers)& made a NetMeeting change which supposedly fixes this but no luck, reinstalled SP2, reinstalled drivers etc. Argh.
Thanks for your help!

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I still cannot see all the music; some I downloaded and some I purchased. For example, I downloaded two CDs by The Band Perry; one is on iTunes and one isn't. I purchased iTunes Match before I changed computers so I could transfer it all to my new machine without have to load CDs again. I also purchased some songs that are no longer there.
I looked at the article you referenced and have completed all the recommended steps. I have authorized this computer and updated iTunes match. Is there any way to recover the music I downloaded, as well as purchases I made? (I purchased Viva la Vida by Coldplay and it's not on my iTunes. There may be others, but I haven't noticed any others specifically.)
Very frustrated....any help is appreciated

I have an iphone 6 with the most recent iOS. iTunes Match is on. Music app only showing songs purchased on iTunes and no playlists are displayed. Just happened when updating iTunes Match. Solutons?

I have an iPhone 6 with 64 GB of memory. I have iTunes Match turned on my account and on the phone. Suddenly, the Music app is only displaying music purchased directly from iTunes and no playlists are displayed. This occurred after updating iTunes Match on my PC; when new music did not appear, I turned off iTunes Match off/on the PC then did the same on iPhone 6. It looks like iTunes Match is trying to do a full download to the phone but it never completes. Ideas?

Hi Moonage Daydreamer01,
I'm sorry to hear you are having these issues on your iPhone. If you continue to have issues with iTunes Match, you may find the information and troublehshooting steps outlined in the following article helpful:
How to troubleshoot iTunes Match - Apple Support
Regards,
- Brenden

HT201413 I am having a problem updating itunes to the latest version on my windows xp i get the error message 126 and the sign that says this application has failed because MSVCR80.dll was not found.

I am having a problem updating itunes to the latest version on my windows xp i get the error message 126 and the banner that says this application has failed because MSVCR80.dll was not found. anyone have a fix suggestion? thanks

Click here and follow the instructions.
(98724)

I can't see how to update itunes match.!

I tryed to follow instuctions: go to store in Itunes then to update itunes match. But no such option exists. further more how often is it supposed to update automaticly anyway????

Ok like said before there was no option to update ITM in top bar store menu, just turn on ITM which did nothing!. So I went to store in the iTunes page (on the left)once IT store was open clicked on ITM on the right and I get an ad to sell me ITM (which I already bought) or ad my computer, which I'v done many time before. Periodically the option to update ITM in the top menu disappears.! ? Further more don't you have a sertain number of device you can add for ITM ?????

Update itunes match info on the ipad. How?

This is on an iPad (iOS 7.1.2). I use iTunes Match (25,000 song limit account) where all my contents are MP3's from my CD's, either matched, or uploaded. My library is large (24900+ tracks).
The contents of my iTunes Match library are not displaying properly. If I choose "Albums", the listing on the iPad is not sorted alphabetically. This happens when "Group by Album Artist" is on or off.
The display and management of the music contents is correct on my other iOS device (iPhone 5) and in iTunes.
I have turned iTunes Match off and back on on the iPad; deleted all music contents ion the iPad Settings General, Usage; updated iTunes Match in iTunes Store menu. The display of the music contents is still fragmented and not correct on the iPad.
Any idea how to fix this?
Aloke

No, you are not tecnically "streaming" music--althought it appears like that. Basically your iTunes Match makes your library available online. Whichever music you wish to listen to is downloaded to your device for playback. My understanding of Streaming is playback of media file not permanently stored on your local drive or device (i.e. Netflix). So you can't have total access to 25GB of music on a 16GB device, without first deleting some songs on your device and then downloading another set of songs. (Deleting songs on your device does not delete it from iCloud).

Download Problems with iTunes Match

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
and when I get the songs come I can not download:http://pqp.me/7qq
Can you help me?

Vinny Bastos wrote:
I'm not able to make the songs appear in iTunes: http://pqp.me/7qr
I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.
This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.
Vinny Bastos wrote:
and when I get the songs come I can not download:http://pqp.me/7qq
You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.
That part you answered, thanks.
How often iTunes Match is off? Sometimes?

I'm having a strange problem with itunes Match (as do many apparently)

In several instances, I have individual songs within an album that has been matched that are showing as ineligible. How to fix? I have two Apple IDs authorized on my computer (my wife's and mine) but that shouldn't explain individual songs that have been purchased as a part of an album not being eligible. All my software is updated. Fairly irritated by this and have been doing the usual solutions: updating iTunes Match, individually trying to add to iCloud, restarting iTunes…any help would be appreciated.

There are two ways to "fix" it:
1. Ignore it. Really - it's not hurting anything. You can just turn off the column that shows whether it's matched or uploaded, and you won't see it anymore.
2. If these are songs that you purchased from iTunes, you can delete your current track (make sure you check the option to delete from the cloud too, and obviously make sure you have a backup copy just in case something goes wrong) then go to the iTunes store, into the "purchased" section, and redownload the purchase. The newly downloaded version will then match. (But do not try to jump between AppleIDs - you'll end up locked out for 90 days).
For songs that you did not buy from Apple, the only option is to ignore it. Matching is imprecise, Apple can only compare against what's currently in their store and that may have been re-digitized or reprocessed in some subtle way that means it's no longer the exact same edition of the song that you have - even though to your ears and eyes they are identical.

Problem with iTunes Match and the song "This will be (an everlasting love)" from Natalie Cole

Hello,
I'd like to report a problem with iTunes Match and Natalie Cole's song "This will be (an everlasting love)".
When I stream it or download it on another device I don't get Natalie Cole's song but another one from Maxine Nightingale (Right back where we started from).
Please tell me if you have the same problem or how I can report this problem to apple.
Thank you.

Hi,
This is a user to user forum - not Apple. Contact them http://www.apple.com/support/itunes/contact/
Alternatively if the song was purchased from iTunes, you may be able to report the problem by signing into you iTunes account on your computer. Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
JIm

Where can I find "Update iTunes Match"?

The Help says to "choose Store>Update iTunes Match". I see no such option. Where should it be?

Are you going to Store at the top of the page when you open iTunes? It should be there, not when you go to iTunes Store in the program itself.

When updating itunes match the process restarts without completing uploads

When updating itunes match the process restarts without completing uploads

Hi VassilisPap,
Thanks for using Apple Support Communities.
Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud.
For more information on this, take a look at this article:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Best of luck,
Mario

Problems Updating iTunes Match

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