Problems with deep request structure in web service

I'm having problems when trying to consume an Enterprise Service-like web service in my Web Dynpro application. The web service FindXByElements has a request-structure as follows:
XByElementsQuery
-ProcessingConditions
-QueryHitsMaximumNumberValue
-QueryHitsUnlimitedIndicator
-XSelectionByElements
-ID
-Year
Regarding the structures on level two, the structure ProcessingConditions are of the global data type "WITHOUT_LASTRETURNED_QueryProcessingConditions" and are therefore typed. The structure XSelectionByElements on the other hand are just a "level" in the request structure and are therefore not typed. Both structures have occurrence 1 so they have to be filled with input data.
The code in wdDoInit in the Component Controller looks like this:
QueryXInModel model = new QueryXInModel();
wdContext.nodeRequest_FindXByElements().bind(wdContext.createRequest_FindXByElementsElement(new Request_FindXByElements(model)));
wdContext.currentRequest_FindXByElementsElement().modelObject().setXByElementsQuery(new XByElementsQuery_Sync(model));
//Processing structure
wdContext.currentXByElementsQueryElement().modelObject().setProcessingConditions(new WITHOUT_LASTRETURNED_QueryProcessingConditions(model));
//Selection structure
wdContext.currentXByElementsQueryElement().modelObject().setXSelectionByElements(new XSelectionByElements(model));
The last row generates the following exception:
java.lang.IllegalArgumentException: Cannot perform write operation 'setRelatedModelObject' on target role: Class 'XSelectionByElements' is not compatible to class '$002fWsdlDefinitions$002fWsdlTypes$002fXsdSchema$002fXsdComplexType$005b3$005d$002fXsdSequence$002fXsdElement$005b2$005d$002fXsdComplexType' of target role 'XSelectionByElements' in model class 'XByElementsQuery_Sync'
There seems to be a problem to bind a non-typed structure element to a context node since the processing structure is working fine but the selection structure are not.
What am I doing wrong, anyone got any clues?
/Oskar

Hi
QueryXInModel model = new QueryXInModel();
wdContext.nodeRequest_FindXByElements().bind(wdContext.createRequest_FindXByElementsElement(new Request_FindXByElements(model)));
wdContext.currentRequest_FindXByElementsElement().modelObject().setXByElementsQuery(new XByElementsQuery_Sync(model));
//Processing structure
wdContext.currentXByElementsQueryElement().modelObject().setProcessingConditions(new WITHOUT_LASTRETURNED_QueryProcessingConditions(model));
//Selection structure
wdContext.currentXByElementsQueryElement().modelObject().setXSelectionByElements(new XSelectionByElements(model));
XByElementsQuery
ProcessingConditions
QueryHitsMaximumNumberValue
QueryHitsUnlimitedIndicator
XSelectionByElements
ID
Year
as
          QueryXInModel model = new QueryXInModel();
           Request_FindXByElement  request = new Requst_FindXByElement();
            ProcessCondition   processCond  = new  ProcessCondition(model);
            QueryHitsMaximumNumberValue  qhMaxNumValues = QueryHitsMaximumNumberValue(model);
      QueryHitsUnlimitedIndicator  qhUnLimind = new QueryHitsUnlimitedIndicator(model);
        XSelectionByElements  selecByEle = new XSelectionByElements(model);
                 processCond.set....();                         
                 qhMaxNumValues .set...();
           and so on
                request.set....();
wdcontext.nodeReqestFindX..bind(request);
  in the above during the values you will automatically get the set values .

Similar Messages

  • Problem with datetime data type in Web Service

    Hi,
      I created local ABAP proxy based on a WSDL and some of the fields for the SOAP methods has data type datetime:
    name="MsgEndTimeStamp" type="s:dateTime" />
    name="MsgStatus" type="s:string"/>
    Since ABAP stack doesnt support dataTime data type it has created the proxy method with data type STRING.  Now when I call the proxy method (consuming the service) I get an error:
    <CODE>SoapFaultCode:4</CODE>
    <ERRORTEXT>Server was unable to read request. --> There is an error in XML document (1, 626). --> String was not recognized as a valid DateTime.</ERRORTEXT>
    I am sure others have faced the same issue.  Can someone help?
    Thanks

    Thanks but I dont think that link is much relevant to the problems I am facing, because I cannot change the web service definition as it is used by many others.  Also the target application runs on oracle so thats why some of the fields are datetime and I dont want to change that, even if I could.
    I am just stuck in creating the wrapper program to call the service since the SAP converts datetime data type to string and when the messages gets to the application it cannot convert string -> datetime.
    thanks anyway

  • Problem with file receiving through abap web service

    Hi experts,
    I need to created web service for import file from .NET application into SAP.
    ABAP function expect hexadecimal string (same as GUI_UPLOAD / GUI_DOWNLOAD) but hexadecimal string from C# is too long (double longer), and I have no idea how to convert it. Also there is a problem with code page...
    Is there some better way to do this? Any idea is welcome!

    Hi Nemanja,
    Please bear in mind that your SAP system is based on UTF-8 encoding. Since you have the xstring length doubled, most probably your sender system uses UTF-16 encoding. So what you need to do is change the encoding used by your .NET application when sending the data to SAP.
    Alternatively, you can try using XSL Transformations in ABAP to have the input data converted from UTF-16-encoded xstring to ABAP structures. You can find a little example in this thread: ABAP data to XML conv with UTF-8 encoding and custom namespace. The point is to start your XSLT with the following: <?xml version="1.0" encoding="utf-16"?>.
    Hope this helps,
    Greg

  • Error with SOAP Request to calendar web service

    Hi
    I'm sending the following SOAP request to a calendar web service to create an appointment in the calendar. The response returns what seems to be a syntax error ("The Create method did not have a proper element in the request") but I can't see the cause of the fault. Any suggestions on what it may be? It's an 11g DB.
    Many thanks
    -x-POST-x-
    POST /ocws-bin/ocas.fcgi HTTP/1.0
    Content-Type: text/xml; charset="utf-8"
    Content-Length: 993
    SOAPAction: SOAPAction: "http://www.oracle.com/WebServices/Calendaring/1.0/Create"
    Connection: close
    <SOAP-ENV:Envelope
    xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Header><auth:BasicAuth xmlns:auth="http://soap-authentication.org/2002/01/">
    <Name>CalendarName</Name><Password>CalendarPassword</Password>
    </auth:BasicAuth> </SOAP-ENV:Header>
    <SOAP-ENV:Body><cwsl:Create xmlns:cwsl="http://www.oracle.com/WebServices/Calendaring/1.0/"><CmdId>ITS APPOINTMENT</CmdId><iCalendar>
    <vcalendar prodid="-//Oracle//Calendaring//Calendarlet//EN" version="2.0">
    <vevent><class>PUBLIC</class>
    <description>Calendar Body</description>
    <dtstart value="DATE-TIME">20102905T120000</dtstart>
    <duration>P00DT0H30M00S</duration>
    <location>Location of user</location>
    <summary>Incident ID - (name of user])</summary>
    <uid>XGjRVnpReQALNsILlBlvcyXGCoUyXF</uid>
    <x-oracle-eventtype>APPOINTMENT</x-oracle-eventtype>
    <priority>5</priority>
    </vevent>
    </vcalendar>
    </iCalendar></cwsl:Create></SOAP-ENV:Body></SOAP-ENV:Envelope>
    -x-RESPONSE-x-
    HTTP/1.1 500 Internal Server Error
    Date: Thu, 27 May 2010 08:22:16 GMT
    Server: Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.7a mod_fastcgi/2.4.6
    OCAS-ProcTime: 407
    Connection: close
    Content-Type: text/xml; charset=utf-8
    <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
    <soap:Body>
    <soap:Fault>
    <faultcode>soap:Server.Error::System::SOAPRequest</faultcode>
    <faultstring>The Create method did not have a proper element in the request</faultstring>
    <detail>
    <cwsl:Error xmlns:cwsl="http://www.oracle.com/WebServices/Calendaring/1.0/">
    <Class>Error::System::SOAPRequest</Class>
    <Code>0020-00-00-00000034</Code>
    <Line>3180</Line>
    <FileName>SOAPRequestHandler.cpp,v</FileName>
    <Version>1.57</Version>
    <LastMod>2007/05/30 21:13:25</LastMod>
    <Author>pscattol</Author>
    <Date>Thu May 27 09:22:16 2010</Date>
    <PID>26152</PID>
    <TID>3044838304</TID>
    <Level>Error</Level>
    </cwsl:Error>
    </detail>
    </soap:Fault>
    </soap:Body>
    </soap:Envelope>

    Hi,
    I am having problem using dii client, while sending a
    request to c# webservice. error follows
    QName QNAME_TYPE_STRING = new QName(NS_XSD,
    "string");
    call.setReturnType(QNAME_TYPE_STRING);
    call.setOperationName(new QName(BODY_NAMESPACE_VALUE,
    "GetDetails"));
    call.addParameter("String_1", QNAME_TYPE_STRING,
    ParameterMode.IN);Do you need another call to addParameter here?
    String[] params = { "02", "2004" };
    String result = (String)call.invoke(params);

  • Problems with UTL_DBWS calling out a web service.

    I´m using ORACLE 10G 10.2.0 and i ´ve downloaded the dbws-callout-utility-10R2.zip utility l´ve unziped it and launched it .
    the command loadjava -u SCOTT/passwd -r -v -f -genmissing dbwsclientws.jar dbwsclientdb102.jar ended without errors.
    then I gave grant access using the following commands
    the environment variable is
    $TMPCLASSPATH=$ORACLE_HOME/sqlj/lib/dbwsa.jar:$ORACLE_HOME/jdk/lib/dt.jar:$ORACLE_HOME/jdk/lib/tools.jar:$ORACLE_HOME/sqlj/lib/runtime12.jar:$ORACLE_HOME/sqlj/lib/translator.jar:$ORACLE_HOME/javavm/lib/aurora.zip:$ORACLE_HOME/rdbms/jlib/xdb.jar:$ORACLE_HOME/lib/xsu12.jar:$ORACLE_HOME/jlib/jndi.jar:$ORACLE_HOME/rdbms/jlib/aqapi.jar:$ORACLE_HOME/rdbms/jlib/jmscommon.jar:$ORACLE_HOME/lib/xmlparserv2.jar:$ORACLE_HOME/jlib/orai18n.jar:$ORACLE_HOME/jdbc/lib/ojdbc14.jar
    call dbms_java.grant_permission( 'SCOTT','SYS:java.lang.RuntimePermission', 'shutdownHooks', '' );
    COMMIT;
    call dbms_java.grant_permission( 'SCOTT', 'SYS:java.util.logging.LoggingPermission', 'control', '' );
    COMMIT;
    call dbms_java.grant_permission( 'SCOTT', 'SYS:java.lang.RuntimePermission', 'setFactory', '' );
    COMMIT;
    then I created the package running UTL_DBWS .SQL scripts
    when I run a test for calling out the web service I got the next error.
    ORA-29532: UNCAUGHT JAVA EXCEPTION : Java.Lang.IllegalAccessException: java.lang.ExceptionLnLn
    at line
    " function create_service_proxy(wsdl_Document_Location VARCHAR2, service_Name VARCHAR2) return SERVICE
    as language java 'oracle.jpub.runtime.dbws.DbwsProxy.createService(java.lang.String,java.lang.String) return long' "
    name 'oracle.jpub.runtime.dbws.DbwsProxy.createService(java.lang.String,java.lang.String) return long';
    Is necessary to install the jpublisher in addition for a sucessfully web service calling out?
    what goes wrong?
    Thanks for the soon answer.

    I have exactly the same problem.
    All possible grants are made.
    Running as SYS is not functioning as well.
    The same installation (the same jar's, the same utl_dbws version, the same database version) does function on two other (developers team's) servers .
    The differences are:
    Where it functions: Oracle database Enterprise edition on Windows (Windows 7, Vista)
    Where it does not function: Oracle database Stadard edition on Unix
    I have gone though a decent number of forums and other on-line resources with no success. Solutions available are to grant missing permissions. However these solutions are based on the assumption that under SYS user everything functions properly.
    In my case, this does not function even under SYS as SYSDBA.
    I will highly appreciate any recommendations!
    Best Regards,
    Michail
    P.S.
    Database: Oracle 10.2.0.1 Standard edition installed on Unix

  • Problem with signed SAML assertion and Web Services Manager

    Folks,
    I’m having some issues trying to generate a proper signed SAML assertion using JDeveloper 10.1.3. I am securing a java proxy class using the wizard as described in http://www.oracle.com/technology/products/jdev/howtos/1013/wssecure/10gwssecurity_howto.html .
    On the OWSM side, I have a service that I am securing with SAML - Verify WSS 1.0 Token. If I set the "Allow signed assertions only" property to false I can complete the service call. However, when it is set to true I am receiving the following fault: javax.xml.rpc.soap.SOAPFaultException: SAML token verification failed.
    When I examine the message going to OWSM in a packet analyzer, it is missing the signature in the SAML assertion. The <saml:Assertion> tags looks like:
          <saml:Assertion MajorVersion="1" MinorVersion="1"
                          xmlns="urn:oasis:names:tc:SAML:1.0:assertion"
                          xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"
                          AssertionID="yM0oqZgF0N1a1td6yzKgOQ22"
                          IssueInstant="2007-01-23T17:15:27Z"
                          Issuer="HealthMarkets_s3">
            <saml:Conditions NotBefore="2007-01-23T17:15:27Z"
                             NotOnOrAfter="2007-01-24T17:15:27Z"/>
            <saml:AuthenticationStatement AuthenticationInstant="2007-01-23T17:15:27Z"
                                          AuthenticationMethod="urn:oasis:names:tc:SAML:1.0:am:password">
              <saml:Subject>
                <saml:NameIdentifier Format="urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified">client_s3</saml:NameIdentifier>
                <saml:SubjectConfirmation>
                  <saml:ConfirmationMethod>urn:oasis:names:tc:SAML:1.0:cm:sender-vouches</saml:ConfirmationMethod>
                </saml:SubjectConfirmation>
              </saml:Subject>
            </saml:AuthenticationStatement>
          </saml:AssertionI have selected the Sign Outbound Messages in step 3 of the Secure Web Proxy Wizard. This step uses the DSA-SHA1 algorithm.
    Any help is greatly appreciated.
    Thanks in advance,
    Joseph

    Thanks for the response. I am not using any pages for this application yet... just calling the web service from SOAP UI or any Web Service testing tool causes the problem.
    All that has to be done to replicate it is to build a simple EJB 3.0 JPA bean using the entities from tables wizard and then add named query as follows:
    @NamedQuery(name = "BomHeader.findByDesc", query = "select o from BomHeader o where o.bomDesc like :p_bomDesc")
    then build a session bean with the wizard that includes the JPA persistence unit and the entity and subsequently use the wizard to wrap the session bean in a web service.
    The whole replication process should take 5 minutes if you have some database tables to work with. It breaks when the web service is called.
    Thanks in advance

  • Problems with Community Bridge (MS REST-Web-Service)

    Hello,
    few days ago I started experiencing problems while connecting to Microsoft TechNet Forums
    by using Community Bridge 3 (MSDN/Social/Partner) and "Forté
    Agent" client. I get the error below from bridge debugger while retrieving headers from Windows Server General Forums
    I subscribed:
    Update threads since (null)
    CreateRequest: https://forumsapi.contentservices.msdn.microsoft.com/threads/?forumId=0b3d1d0b-dfd6-4df9-a87a-80d34d658a5f&sort=createdDate&order=desc&page=1
    WebException: JSON: {
    "errors": [
    "No results found."
    RequestTime: 8348 ms
    Note: The error also appears from any other forum. 
    So I sent bridge debugger collected information to Jochen Kalmbach (the developer).
    The error seems to come from the MS REST-Web-Service.
    Could you confirm the problem ?
    Bye,
    Luca
    Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights. Whenever you see a helpful reply, click on [Vote As Help] and click on [Mark As Answer] if a post answers your question.

    You might also check on that over here.
    http://communitybridge.codeplex.com/discussions
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • Problems with creating model in Email Web Service tutorial

    Hello!
    In the moment, I'm trying to follow the tutorial "Using an Email Web Service in Web Dynpro". I followed all the steps in the chapter "Generating a Model from the WSDL Description", but after typing in the mentioned WSDL description "http://webservices.matlus.com/scripts/emailwebservice.dll/wsdl/IemailService" in the "New Model" wizard, I'm getting the error message, that the WSDL file is not found or not valid and no new model can be created.
    So I'm quite stuck. What am I doing wrong? Did anyone encounter the same problems?
    Greeting
    Bärbel

    Hello Baerbel,
    I could not reproduce this error and never had this before. What you could do in the meantime is taking the wsdl description from the url and copy and paste it into a notepade file. Then please save it under emailwebservice.xml onto your hard disc and select it from "local file system or url" and take it from the path of your local file system.
    Hope that helps!
    Best regards,
    Karin

  • Problems with permissions to execute a web service in a drop down list ...

    Hello:
    I have created several iView with VC and I integrated it into guided procedures process. In some of that VC iViews I have drop down list that are filled with data retrieved from web services created by us that doesnu2019t require any authentication.
    When I execute my VC iViews with the Administrator user everything works ok, but when I execute it with a different user the drop down list doesnu2019t retrieve any value, as if the corresponding web services where not executed. 
    If I assign the "super_administrator" portal role to those users everythingu2019s goes OK. But I don't want that users to have that permission. Can anyone help me to identify which granular permission do I have to assign to that users in order to get the iView working as they are working for the "super_administrator" role?
    Thank you in advance.
    Ricardo Zengin.
    Edited by: Ricardo Zengin on Jul 6, 2009 6:35 PM

    I solved this issue giving administrator read and end user permision in te portal systems creadted for the web services to a group to which all my users belongs.

  • Problem with special characters when calling web services via ISG

    Hi all,
    I have a problem when trying to send or retrieve strings containing some special characters via Integrated SOA Gateway.
    For example, when I call a PL/SQL function via ISG that returns a string containing curling single and double quote characters, these are not represented by valid XML character entity references. So when trying to open the response XML (returned by ISG) in a browser, I get a parser error...
    Has anybody had a similar experience with ISG? How can I resolve that - is it an ISG bug?
    Thanks
    Carolin

    XML Parsing Error: not well-formed
    Location: file:///C:/Users/sanders/Desktop/Text3.xml
    Line Number 4734, Column 54: <DESCRIPTION>Overhead Track Lighting 4?</DESCRIPTION>Do you get the same error if you change the description from "Overhead Track Lighting 4?" to "Overhead Track Lighting 4"?
    Do you have any invalid characters?
    BI Publisher Reports End With Error When There Is An Ampersand Character ( & ) On The Xml Data File [ID 1081175.1]
    Journal Entries Report Doesn'T Yield Output: Java Heap Error [ID 1115663.1]
    Thanks,
    Hussein

  • SharePoint SiteMialbox failed with 503 error (AutoDiscover.svc web service call failed)

    SharePoint SiteMialbox failed with 503 error (AutoDiscover.svc web service call failed)
    I followed Technet articles to configure SiteMailBoxes in our environment & exchange sever.
    When we created Sitemailbox in a SiteCollection &when we try to open it, it failed with below error.
    Site Mailbox
    We are having trouble connecting to Exchange Server
    The server might be temporarily unavailable. Please check back on this page in a few minutes. If this problem persists, please contact your system administrator.
    Correlation ID: bb0fe99c-6f4e-e084-b191-881fbf0fa977, Error Code 10 
    ULS Log (503 error)
    Autodiscover Diagnostics Response Headers: request-id: 95d12ceb-283e-4495-b28b-256503fd097c  client-request-id: 742fe69c-ef5a-e084-ca05-6098c759c584  X-CalculatedBETarget: devapwxyz01a.devap.mydomain.com  X-FEServer: DEVNAABCD01B
     Content-Length: 0  Cache-Control: private  Date: Tue, 03 Feb 2015 18:53:40 GMT  Set-Cookie: X-BackEndCookie=; expires=Sun, 03-Feb-1985 18:53:40 GMT; path=/autodiscover; secure; HttpOnly  Server: Microsoft-IIS/8.5  X-AspNet-Version:
    4.0.30319  X-Powered-By: ASP.NET    
    742fe69c-ef5a-e084-ca05-6098c759c584
    if I am correct, X-CalculatedBETarget supposed to be DEVNAABCD01B.devna.mydomain.com but it connected to different domain devapwxyz01a.devap.mydomain.com.  Do you guys have any idea on this?  (I verified
    the same using fiddler, it is failing right at autodiscover.svc call.)
    I wrote a powershell script to connect autodiscover service in sharepoint server & this web service call able connect right server X-CalculatedBETarget. It gave the expected response.
    I am not sure why SharePoint webservice call (X-CalculatedBETarget) is going to different server?
    let me know if you guys have any ideas.
    Thanks.

    Thanks for the Response Raj.
    I already followed the same instructions in the Links.
    When SharePoint Autodisover.svc webservice send a request to Exchange server & Exchange server redirecting that request to different server, this is the problem i am facing right now.
    X-CalculatedBETarget
    supposed to be DEVNAABCD01B.devna.mydomain.com but it connected to different domain devapwxyz01a.devap.mydomain.com.
    Let me know if you have any suggestions?

  • Is complex type request supported by web service data set?

    I just installed OBIEE 11g and tried to create data models with web services. It works fine for web services that takes simple data types and returns complex data types. But if the request to the web service is a complex type, it doesn't work. On the Edit Data Set page, I selected "true" for Complex Type. After I entered WSDL url, it populated the Web Service dropdown, but not the Method dropdown. Any ideas?
    The other problem I am having with web service data set is that it seems to ignore the attributes in the xml response. Only xml element is recognized.
    e.g. in <trigger priority="0" font_size="0"/>, priority and font_size are ignored in the data set. Please advise. Thanks.

    Hi,
    In this usecase , you can DnD the <serviceOperationName>_parameters as an ADF from. Then DnD the operation as a method. The methods input arg value is automatically set to the parameterIterator.currentRow.DataProvider. This works fine.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

  • Problem generating stubs for Java EJB web service deployed in OAS

    I created an EJB web service and I've successfully deployed it in my Oracle App Server. Some of the methods work fine but others produce the ff error:
    org.apache.soap.SOAPException - java.lang.IllegalArgumentException: No Serializer found to serialize [classname] using encoding style [encoding]It seems that the objects specified as parameters in the web service methods exposed are the only ones that had stubs generated for them. Other objects I use, which are usually wrapped inside a Vector, did not have generated stubs.
    Example:
         public String loginUser(UserDTO userDTO) throws RemoteException, NamingException, SQLException;
    public String addItems (Vector vecItems) throws RemoteException, NamingException, SQLException; // where vecItems is a collection of ItemDTO objects     In this scenario, stubs were generated for the UserDTO class, but not for the ItemDTO class. In effect, calling the addItems method resulted to the exception I mentioned above.
    I did a workaround wherein I declared a dummy method which accepted all the types of objects I needed as parameters so all the necessary stubs can be generated, but this fix doesn't feel like it's the proper solution to my problem.
    If anyone can help me, it would be greatly appreciated. Thanks!

    Crossposted:
    Problem generating stubs for Java EJB web service deployed in OAS

  • I have a problem with my iPhone 4s. Location Services is turned on, but off in applications and I can not change it. It's just marked in gray. What should I do?

    I have a problem with my iPhone 4s. Location Services is turned on, but off in applications and I can not change it. It's just marked in gray. What should I do?

    No - restrictions are not on...
    and  under privacy>location Services - just like before - I can´t change it here

  • Problems with a non-BT product or service

    I have just contacted BT as my down IP Profile has become 30% less than it should be over an approximately 6 month period.  This is despite the fact that my line is surprising stable with an average up time of around 14 days and the main disconnection being  BT induced profile resets.
    I have had this issue three times before. The solution is 1 to 3 Openreach Engineer visits that find no fault and end up with a line reset to up the profile.
    This time the Indian call centre rang me, tested the line and found no fault  (as expected). They said because of this they could not do anything and suggested I contacted second line support.
    I then received  the following email 
    "Problems with a non-BT product or service
    Hi,
    You recently contacted us regarding a non-BT product or service. We confirmed that your BT Broadband service and equipment were working ok but we were unable to help you with your product/service as it's non-BT.
    We recommend that you check your user guide or contact your manufacturer regarding the product/service. Before you do that, check out these links below as they may help you further.
    Happy to pay for technical support from BT?
    BT has a team of technical experts. For a monthly fee they can help you with a range of problems. Go to www.bt.com/techexperts to find out more and sign up.
    I am using a BT supplied OpenReach modem and HomeHub 4 A so other than devices connected to the HH4 all kit is BT supplied.
    Can I have some (preferably Moderator) help on this please ?
    Solved!
    Go to Solution.

    DavidM wrote:
    Hi vofsanity2,
    Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
    Cheers
    David
    I am pleased to say that thanks to moderator intervention I was contacted by Kevin who arranged for an OR Engineer visit.
    As expected no fault was found and after a line reset to restore my profile to what it should be (actually slightly better) my 30% drop was corrected.
    It is fairly clear that if you have FTTC and a connection to the cabinet of 1200-1400metres then the DLM is happy to reduce your line speed but reluctant (if at all)  to increase it. This means your profile decreases over time and has to have a manual reset.
    The worrying development this time is that now when the helpdesk tests your line and finds line speed and profile match they assume you have  a problem with a non-BT product or service where as previously they accepted that a 30% drop in profile was a BT Fault. 

Maybe you are looking for