Problems with new Acrobat X

First problem is I tried to use the contact us link at the bottom of this page  https://createpdf.acrobat.com/features.html?x=1  but it is not a functioning link.
This email address does not exist.
So, anyway, here is the body of the email I tried to send to that address...it was returned as:
Failed Recipient: [removed by moderator]
Reason: Remote host said: 550 No such user - psmtp
Body of email:
I upgraded to Acrobat X yesterday and now my combine/create pdf function is online. TWO big problems…the first is I printed three excel sheets to adobe pdf.  When I use the "new add files" side bar thing, the three pdf do not appear as supported documents (wtf?)…second, after going on line it appears I’ll now have to pay for this?????
I guess it is time to back to primo pdf.  Not a move I want to make...I'm an Adobian at heart.
Mark Fuqua

Hi Mark,
Oh gosh, I'm mortified: of course the part of your question regarding online PDF creation is relevant to the CreatePDF online service. I apologize for misreading your posting. However, just to get the nomenclature straight, Adobe Reader never allowed for combining files, or even creating them; yes, you could save them, or even fill in a PDF form, but not create or combine them. This has always been the case with Reader. If, however, you were using Adobe Acrobat (and based on your description, it sounds like you were), this functionality would certainly have been available, and continues to be available in Acrobat X. Is it possible that you're currently using Adobe Reader to do something for which you used to use Adobe Acrobat? If you upgraded Adobe Acrobat, you'd know it, as it would have required you to make a payment to the Adobe store.
Whew. Okay. So that's the desktop portion. As to creating PDF files online, it's certainly available to you as an option (either with Acrobat.com or with CreatePDF). If you have Adobe Acrobat, you should be able to create PDF files from your desktop; if you only have Reader, it won't be possible to create PDF files with that software, and therefore if you attempted to do so, you may have been led to the CreatePDF webpage (http://createpdf.acrobat.com). Furthermore, if you tried to create a PDF file from an existing PDF file, you may have encountered the error message you reported ("not a recognized file type"?).
Please feel free to correct me on any part of this hypothesis, but for now I recommend locating on your computer the various kinds of Adobe software you have installed (Adobe Reader and Adobe Acrobat). If you have both, then you can go back to using Acrobat for your file conversions. Let me know what you discover, and we'll take it from there if necessary!
Thank you, Mark!
Rebecca

Similar Messages

  • Error: "There is a problem With Adobe Acrobat/Reader..." What is .MST file??

    I get the following error message and I looked it up in the knowledge base, and there was a solution for fixing the error message. However, I have no idea what they are talking about. I have downloaded the Customization Wizard, but I have no clue what the following means:
    A) Create a new transform
    B) Open your previously created .mst file
    I went into the C Drive and opened Program Files. I found the Adobe folder, but I couldn't find an .mst file anywhere. Am I completely lost??? Below is the knowledge base solution:
    Error: "There is a problem With Adobe Acrobat/Reader..." when you view a PDF in a browser (Acrobat and Adobe Reader 8 on Windows)
    Issue
    When you try to view a PDF in Internet Explorer, you see the error message, "There is a problem With Adobe Acrobat/Reader. Please exit Adobe Acrobat/Reader and try again." When you click OK to the error, the PDF opens outside of the browser.
    Reason
    When you use the Adobe Customization Wizard to create a transform for Adobe Acrobat 8 or Adobe Reader 8, and you choose the option to "Make Acrobat the default viewer if both Acrobat and Reader are installed", or "Make Reader the default viewer if both Acrobat and Reader are installed", an error occurs if the computer does not have Acrobat or Reader already installed.
    Solution
    Create a new transform and re-deploy Acrobat or Adobe Reader.
    Start the Adobe Customization Wizard 8.
    Open your previously created .mst file.
    Under Installation Options, select "Installer will decide which product will be the default".
    Save the transform.
    Re-deploy Acrobat or Adobe Reader.
    Additional Information
    When you create a transform in Adobe Customization Wizard 8, the installation options allow you to set the default viewer for PDF files. "Installer will decide which product will be the default" is the default setting and should be used when you are uncertain if the target machine has a version of Acrobat or Adobe Reader that won't be removed as part of the installation process. When installed silently using this option, Acrobat will always be configured as the default viewer.

    I think you are headed down the wrong path. The Customization Wizard is what you use to push out Reader to several hundred computers. An MST is a package or transform file that is used to accomplish this task. Unless you are an IT person and are trying a deployment of Reader this solution does not fit your situation.

  • Problem with adobe acrobat/reader

    Hello,
    I am having problems with adobe. I am trying to open an old bamk statment but I keep getting "there is a problem with adobe acrobat/reader. If it is running please exit and start again (103:103)
    Or it will say "Adobe reader has encountered a problem and needs to close"
    I am using windows xp IE8
    In my add/remove programs there is "adobe reader 9.5.3" and below that there is "adobe reader XI (11.0.03)
    I tried to repair or patch then restarted my computer but the same problem. I tried to remove them but they won't remove.
    PLEASE someone help me.
    Thank You in advance
    GOD Bless

    Yep it works. I think the reason I had the reader 11.0.03 was a few months ago I asked me to click for an upgrade. The one that I had was the one you gave me last year. I don't know how/why it didn't delete the older one, or maybe it was an offer from some other site. I just saw the word upgrade and figured it was suppose to. Funny thing is, The files I was having trouble to see last night, I was able to see them 2 days earlier and it didn't prevent me firm seeing them then, and I hadn't messed with the adobe for a few months. GO FIGURE!!
    While your here, do you happen to know of an excellent system tool cleaner I could get from amazon?? I got a desktop from Listia hew/used and before I get my stuff transferred from this one to my new one I want to get something that runs in the background to keep it running smooth, and this laptop I'm using is about 10 years old and getting sluggish. I've tried one or two that I bought online that offer free download then charge to fix it. So I once or twice bought the download clicked the fix, and it shows EVERYTHING is fixed. Then run another scan and there would be more things need fixing so would click fix again, run a third scan and still have more to fix. So I would have to call the place I bought it from to get my money back.
    I look on amazon and read peoples reviews but just can't decode which one to get. The ones that sound great are old versions. I don't want to spend an arm and a leg, just something that get old stuff off. There are so many programs on the add/remove but I don't want to take the chance to remove something only to find out I shouldn't have. Do you know what I mean?? All of them on web sites  and like on tv claim to be good but are really junk.
    I do surveys online to make extra money fixedincome due to sever RA in my back and focus groups online, to things get thick I don't want my computer to get bougged down
    So if you happen to have any suggestions please tell me. If your allowed to. Thanks again
    Mona

  • Strange problem with Adobe Acrobat X (crash without a trace)

    Hi,
    I have a strange problem with Adobe Acrobat. It happens totally randomly, it leaves no signs in system logs.
    What is happening: during my work Adobe Acrobat sudennly crashes. After a crash I cannot run it again - system seems to do something for a second, but then nothing happends. When i look into taks manager - there are no processes of Acrobat.exe. It just doesn't want to run. What I need to do is to reinstall whole Adobe Acrobat - which requires restart.
    I've already tried to restart system after crash, it doesn't help - reinstall is required.
    Sometimes everyting is fine for a 3 months, sometimes crash happens a week after the previous one. It also happens in very different situations (somtimes  while opening a file, sometimes when doing something simple, sometimes in more complex tasks).
    Has anyone encountered a similar problem?
    Acrobat version: 10.1.1
    System info: Windows 7 64 bit

    Hi Kelvin,
    Please let me know what OS version you are using.
    The error also shows OS requirements not met.
    Futher please try the steps below :
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
    Also see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs
    Regards,
    Rave

  • "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)

    We are getting the following error "there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523.523)" and a gray screen appears (Image not viewable) with multiple users. We are using Adobe Reader XI (11.0.05) and (11.0.06). The current workaround is to log off the website and log back in. Once the user logs back in, the pdf will appear. However it occurs anywhere from 2-8 times in a day. Anyone else having this issue or know of another workaround? Any suggestion with how to fix? Please help!!

    Hi Valerie,
    Please let me know the version of Adobe Acrobat/Reader & operating system installed on your computer?
    Also, try this:-
    Launch Adobe Reader/Acrobat.
    From the menu, choose Edit -> preferences -> General
    Uncheck the option for "Enable Protected Mode at startup"
    Restart the Adobe Reader and web browser.
    Regards,
    Aadesh

  • Hi I've a big problem with adobe acrobat reader XI pro and I hope you can help me. The problem is; when I past copied text from some pdf books (not all of them) it past symbols only! wherever I past it! and even if I coped that text from another pdf reade

    Hi
    I've a big problem with adobe acrobat reader XI pro and I hope you can help me.
    The problem is; when I past copied text from some pdf books (not all of them) it past symbols only! wherever I past it! and even if I coped that text from another pdf reader (adobe pdf reader, internet browsers, ...etc.).
    This problem started to happen since yesterday when I installed adobe acrobat reader XI pro to try it before I buy it, and before that when I was using the free adobe pdf reader I was totally able to copy any text from any pdf and past it anywhere with nothing wrong.
    What can I do?
    thank you a lot.

    There is no product called Adobe Acrobat Reader Pro. There is
    - Adobe Acrobat Pro ($$)
    - Adobe Reader (free)
    Which do you have? And are you a programmer?

  • Problem with new version 4.3.2 apps not working " after update to the new version "

    Problem with new version 4.3.2 apps not working " after update to the new version "
    i was in 4.3.1 then i do the update , but now after update i face this problem , so what i Supposed to do ?!!

    Hi There
    Had the same problem as you. App would terminate when launched.
    Solution to working You Tube app:
    -Go to playstore
    - Uninstall app (it doesn't remove the app, only removes the update)
    - "Et Voila", working again.
    This doesn't correct the problem, it's just a workaround for you to be able to use youtube app again.
    Hope it helped.
    Best Regards

  • I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

    I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
    Will you please help me in this regard?
    Another issue, since i bought my new iphone there is dust inside back main camera.
    Your advises are highly appreciated.

    Hey Shaiju isac,
    I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
    iPhone: Troubleshooting a cellular data connection
    http://support.apple.com/kb/ts3780
    Cheers,
    David

  • Wifi problems with new ipad

    I'm trying to learn how to correct wifi problems with new iPad.  It is the wifi only, 64GB model.  I want to be able to use it at work, where we have a great wifi network.  I can usually connect to our network with no problem, but after an hour or so my iPad loses the network.  When I try to reconnect, I see that the network is showing full strength reception, but I get the error message from the iPad that I am "Unable to join" the network.  My iPhone connects to the same network seamlessly, as do all of the other iPhones of my co-workers and the older generation iPads that some of our staff has.
    At other locations, I typically have no problems (home, apple store, etc.) but I have had the same situation pop up at a coffee shop where I could see that there was a wifi network available, but I could not join it even though it was the shop's free wifi. 
    I have tried turning the iPad off, turning off wifi and turning it back on again, and forgetting the wifi network in question.  I can't think of any other methods that are available to an end user to correct the problem. 
    I have already gone to the Apple store to swap out the unit, and the newer one is having the same symptoms. 
    Can anyone offer any advice here?  This is quite frustrating.

    No problem! Have a read at this most interesting article which has special significance as regards your models!
    http://edition.cnn.com/2012/04/05/tech/gaming-gadgets/ipad-wi-fi-issues/index.ht ml
    However, I attach an extract from another thread for your perusal. You can disregard any suggestions/links you have already explored -
    created by Texas Mac Man in Using iPad - View the full discussion
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
     Cheers, Tom ;)

  • List of Problems with new Web Mail

    List of Problems with NEW Web Mail :
    - At first doesn't open full page message list or retain full page as default setting, have to drag down bar
    - Only shows 20 message lines after “pulling down” the divider, screen partially empty until I scroll down.  It should show at least 26, preferably all available
    - After moving bar, bar moves back up after going back to inbox (not delete message) after reading a message, have to move it down again, and again...
    - Doesn't go to next message when delete message on screen is selected, no setting option for default to do this.
    - There is a drop down to select which folder to move a selected email to.  The initial display shows 7 usable choices, with the usual slider and arrow to show more choices.  The space on the slider clearly shows more choices are present (actually about 20 or so are there), but any attempt to use the slider or arrow to see more choices causes the drop-down to instantly disappear.  I can't move the selected field with arrow keys either.  I can select any of the visible 7 choices, and move an email to only one of the 7.  NOTE: This one works in both IE and Firefox, but if Verizon Webmail was fully web standard (see http://en.wikipedia.org/wiki/Web_standards) compliant it would also work in my preferred browser, Mozilla Seamonkey, the direct descendant of the original Mozilla browser.  Webmail should be FULLY web standard.
    - Occasionally a message will move from inbox to trash, without NO indication or command to move them.
    - Emails occasionally flash an error message and simply disappear - not to trash or other findable place, just disappear.  No time to read the error message either.
    - No way to set a whitelist for supposed spam emails, unless the whitelist for “Blocking” is the same.  Very unclear.
    - How can I switch my service back to the original, basic, email which works ok?  I know it’s still there, since some of my other accounts still access it!!!
    This seems my only way of getting this info direclty to the programming staff.  If it doesn't actually do this, will SOMEONE PLEASE FORWARD THIS MESSAGE TO THEM !?!  
    Thanks!

    vz_ric wrote:
    The majority of websites are set up the same way for all browsers. It's the software manufacturers responsibility to make their software compatible with websites, not the other way around. Otherwise everyone who has a website will have to make 10 different sites to work multiple browsers.
    Contrarily, it is Verizon's, as well as other companies like Verizon whose customer base uses a wide variety of web browsers, web page designers' responsibility to use only standard W3C-recognized code and not to use non-standard non-W3C-recognized code, e.g., Microsoft's Internet Explorer specific code, when designing their web pages. In my opinion based on my observations, Verizon's web page designers are too often guilty of using IE-specific code.

  • How do you fix error message "There is a problem with Adobe Acrobat/Reader. (6:6)

    How does one fix error message "There is a problem with Adobe Acrobat/Reader.
    If it is running, please exit and try again. (6:6)

    http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page.  The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association.  I have just gone through every link on the site and a number of links when clicked on will not bring up the material.  I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page.  However when I went back to test all the other links I found that the problem was still re-occuring.  This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now.  I downloaded adobe 10.1 on 8 March 2011.
    I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
    If you can help I would appreciate it.
    Pat

  • When i try to open docs in mail box  i get an error msg : there is a problem with adobe acrobat/read

    when i try to open docs in mail box  i get an error msg : "there is a problem with adobe acrobat/reader.  If it is running please exit and try again (1014:1014)"

    I have the same problem also but solved with the solution from http://www.brain-cluster.com/blog/orange/2011/03/06/there-problem-adobe-acrobatreader-if-it-running-please-exit-and-try-again

  • Message that says there is a problem with adobe/acrobat/reader

    Can't view or download from internet. Message that says, There is a problem with Adobe/Acrobat/Reader. If it is running, please exit & try again.(0:104)

    Hi Ciny Lu,
    Please try steps mentioned here: http://forums.adobe.com/message/4605418
    ~Deepak

  • There is a problem with adobe acrobat reader please exit adobe acrobat reader and try again 101:101

    I'm trying to access some web PDF files via SharePoint Application but i got this error message "there is a problem with adobe acrobat reader please exit adobe acrobat reader and try again 101:101"
    my operating system is Win 7 and I'm using Adobe Acrobat Pro 11.0

    I'm having the same problem. Only I have Windows XP and at the end of the error message it shows 103.103. Please let me know if and when you get an answer or remedy to this problem. Thanks!

  • Adobe Reader X: There is a problem with Adobe Acrobat/Reader. (127:0)

    I am getting an error when i am opening an pdf document inside an other application (Attensity Respond).
    "There is a problem with Adobe Acrobat/Reader. If it is running, please. exit and try again (127:0)"
    I am using Adobe Reader Version 10.0.1 installed under Citrix XenApp 6.5 Windows 2008R2.
    Has anyone an idea how to fix this issue?
    Thanks
    Martin

    I don't know what this means.  All I can suggest that you try updating your old Reader version to the latest (10.1.9 or 11.0.6).

Maybe you are looking for