Procedure for technical help?

As I have highlighted in a specific thread my Q10 Calendar has crashed and will not be raised from the dead. It does raise the question where can you find help or solutions?
I brought the phone without a contract, the shop I bought it from doesn't offer technical help, at least not on this.
My carried (EE) doesn't have knowledge of this fault.
Unlike the iPhone there is no equivilent of the Genius Bar, there is nowhere to physically go and see someone. At least not anyone with real insight and experience.
Blackberry themselves don't seem to have a direct contact, either phone or email.
They do suggest tweeting Blackberry help, I've done this and heard nothing back and it seems a bit hit and miss anyway.
This forum can often provide solutions but I just don't think the software is old enough or there are enough users for every issue to be addressed.
Blackberry would do well to have a helpline, even a premium rate one.

Your mobile provider EE should escalate this issue for your for FREE, to BlackBerry's tier two technical support. If they refuse, you need to press the issue or ask for a supervisor.
There is paid per incident support: http://uk.blackberry.com/support/programs/technical/incident.html#tab-1
And:
How Formal Support Works
http://supportforums.blackberry.com/t5/Social-Lounge/How-Formal-Support-Works/td-p/2540533
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Please read the thread and let us know if this is the sort of attitude, SDN BCS mentor should continue in the forum..
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When we are literally looking for technical help, we write in the forum.
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Ok my part of the story, very sketchy. The prehistory.
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1. Should I have restrained myself and give more polite answer, knowing all this prehistory?
2. Should the user who used to create fake accounts for points hunting remain a part of the community?

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Hi,
I gained a lot from this forum . Can someone please mail me at
[email protected]
step by step procedure for upgrade .
Will award full points for helpful documents..
With regards,
Mrinal

SAP defined a roadmap for upgrade.
1) Project Preparation
Analyze the actual situation
Define the objectives
Create the project plan
Carry out organizational preparation for example identify the project team
2)Upgrade Blueprint
The system and components affected
The mapped business processes
The requirements regarding business data
3)Upgrade Realization -- In this phase the solution described in the design phase is implemented in a test environment. This creates a pilot system landscape, in which the processes and all their interfaces can be mapped individually and tested on the functional basis.
4)Final Preparation for Cutover -- Testing, Training, Minimizing upgrade risks, Detailed upgrade planning
5)Production Cutover and Support
The production solution upgrade
Startup of the solutions in the new release
Post processing activities
Solving typical problems during the initial operation phase.
SAP expects at least 2 to 3 months for Upgrade and that again depends on project scope and complexity and various other factors.
STEPS IN TECHNICAL UPGRADE
     Basis Team will do the prepare activities. (UNIX, BASIS, DBA).
     Developer need to run the Transaction SPDD which provides the details of SAP Standard Dictionary objects that have been modified by the client. Users need to take a decision to keep the changes or revert back to the SAP Standard Structure. More often decision is to keep the change. This is mandatory activity in upgrade and avoids data loses in new system.
     After completing SPDD transaction, we need to run SPAU Transaction to get the list of Standard SAP programs that have been modified. This activity can be done in phases even after the upgrade. Generally this will be done in same go so that your testing results are consistent and have more confident in upgrade.
     Run SPUMG Transaction for Unicode Conversion in non-Unicode system. SPUM4 in 4.6c.
     Then we need to move Z/Y Objects. Need to do Extended programming check, SQL trace, Unit testing, Integration testing, Final testing, Regression Testing, Acceptance Testing etc.,
The main Category of Objects that needs to be Upgraded is
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     Programs / Reports
     OSS Notes
     SAP Repository Objects
     SAP Data Dictionary Objects
     Domains, Data Elements
     Tables, Structures and Views
     Module Pools, Sub Routine pools
     BDC Programs
     Print Programs
     SAP Scripts, Screens
     User Exits
Also refer to the links -
http://service.sap.com
http://solutionbrowser.erp.sap.fmpmedia.com/
http://help.sap.com/saphelp_nw2004s/helpdata/en/60/d6ba7bceda11d1953a0000e82de14a/content.htm
http://www.id.unizh.ch/dl/sw/sap/upgrade/Master_Guide_Enh_Package_2005_1.pdf
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How to check IGS version and procedure for upgrading IGS patch level

Hi all,
We are on BIW 3.5 .Iam not clear about how to check the version of IGS and its patch level .I went through various notes but still iam confused with tracing it , can someone plz help out?
Secondly want to upgrade IGS version i went through note 454042 but still confused with doing that , Can someone plz refer other notes or detailed procedure for upgrading IGS.
Our BIW Production and Test are on AIX and Development is on HP-Unix OS .
Points guaranteed for the same. Requested to revert at earliest as this is urgent .
Regards,
Saumya

Hi,
Check this link which may help u:
http://sap.ittoolbox.com/groups/technical-functional/sap-basis/igs-upgrade-1455477
The installation/upgrade procedures for the integrated IGS are as follows:
Integrated Version Installation
The integrated IGS is automatically installed with the SAP Web Application Server.
Integrated Version Upgrade
You find the upgrade files for the integrated IGS version on the SAP Service Marketplace:
http://service.sap.com/swdc ® Download ® Support Packages and Patches ® Entry by ApplicationGroup ® SAP Frontend Components ® SAP IGS ® SAP IGS .
There, you find the IGS executables and libraries (igsexe_.sar) as well as the IGS folder structure (igshelper_.sar) containing among others font files.
With the upgrade files of the executables and libraries, proceed exactly like you would with kernel patches (for example, extract the Archive to the same location). More information about kernel patches can be found in the related note 19466 in the section Copying and Installing a Patch.
The upgrade files for the IGS folder structure must be extracted to the instance directory (DIR_INSTANCE). More information can be found in note 1028690.
After a restart of the Web AS the new IGS is up and running.
Information about finding out your IGS patch level is provided in note 931900.
For an upgrade of an integrated IGS please also check note 896400.
For more info check this SAP Help doc:
http://help.sap.com/saphelp_nw04s/helpdata/en/4b/72d43ac66e1f08e10000000a114084/frameset.htm
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Regards,
KK.

Procedure for creating transparent table, data element and domain

Hi,
Can anybody let me know the procedure for creating transparent table, data element and domain.
Thanks,
Mahathi

Hi
Database table and its components
A database table is the central data structure of the ABAP/4 data dictionary.
The structure of the objects of application development are mapped in tables on the underlying relational database.
The attributes of these objects correspond to fields of the table.
A table consists of columns (fields) and rows (entries). It has a name and different attributes, such as delivery class and maintenance authorization.
A field has a unique name and attributes; for example it can be a key field.
A table has one or more key fields, called the primary key.
The values of these key fields uniquely identify a table entry.
You must specify a reference table for fields containing a currency (data type CURR) or quantity (data type QUAN). It must contain a field (reference field) with the format for currency keys (data type CUKY) or the format for units (data type UNIT). The field is only assigned to the reference field at program runtime.
The basic objects for defining data in the ABAP Dictionary are tables, data elements and domains. The domain is used for the technical definition of a table field (for example field type and length) and the data element is used for the semantic definition (for example short description).
A domain describes the value range of a field. It is defined by its data type and length. The value range can be limited by specifying fixed values.
A data element describes the meaning of a domain in a certain business context. It contains primarily the field help (F1 documentation) and the field labels in the screen.
A field is not an independent object. It is table-dependent and can only be maintained within a table.
You can enter the data type and number of places directly for a field. No data element is required in this case. Instead the data type and number of places is defined by specifying a direct type.
The data type attributes of a data element can also be defined by specifying a built-in type, where the data type and number of places is entered directly.
Two Level Domain Example
A domain defines a field technically and therefore it may
be used at different business levels.
A data element describes the meaning of a domain in a certain business context.
A domain, however, is used for the technical definition of a table field (for example field type and length).
Therefore, although a take-off airport (data element S_FROMAIRP) would have a different business meaning from an airport where a plane lands (data element S_TOAIRP), they could still have the same domain(here S_AIRPID) because technically we could assign the same number of characters whether the airport is a take-off or a landing airport.
Definitions of Table in Database
In SAP R/3 tables are defined as
A) Transparent tables: All of the fields of a dictionary table correspond to a field in the real database table.
B) Pooled tables: Different tables which are not linked to each other with a common key are combined into a TABLE POOL. Several logical tables thus exist as a single real database table.
C) Cluster tables: Several tables linked by a common key may sometimes be combined by the data dictionary and made to exist on the database schema as a single table.
SAP is evolving R/3 tables in transparent tables.
Elaboration on each of the definitions
A transparent table is automatically created on the database when it is activated in the ABAP Dictionary. At this time the database-independent description of the table in the ABAP Dictionary is translated into the language of the database system used.
The database table has the same name as the table in the ABAP Dictionary. The fields also have the same name in both the database and the ABAP Dictionary. The data types in the ABAP Dictionary are converted to the corresponding data types of the database system.
The order of the fields in the ABAP Dictionary can differ from the order of the fields on the database. This permits you to insert new fields without having to convert the table. When a new field is added, the adjustment is made by changing the database catalog (ALTER TABLE). The new field is added to the database table, whatever the position of the new field in the ABAP Dictionary.
Tables can also reside on the database as Pooled tables or cluster tables
Pooled Tables: Different tables which are not linked to each other with a common key can be combined into a Table Pool. The tables contained within this pool are called Pooled Tables. A table pool is stored in the database a simple table. The table's data sets contain, in separate fields, the actual key for the data set to be stored, the name of the pooled table and the contents of the data set to be stored.
Using this schema, several logical tables are combined into a single real database table. Although the data structure of each set is lost during the write to the table pool, it is restored during the read by the ABAP/4 Data Dictionary. The ABAP/4 Data Dictionary utilizes its meta-data to accomplish this.
Since information must be prepared (defined) within the ABAP/4 Data Dictionary when it is read or written to (or accessed), this process itself defines these as not transparent tables
Cluster Tables: Occasionally, several tables may be linked by a common key. The ABAP/4 Data Dictionary can also combine these tables into a single table. Each data set of the real table within the database contains a key and in a single data field, several data sets of the subsequent table for this key.
As mentioned above, these table types require special data handling, therefore they are not transparent tables.
Technical Settings in Dictionary
The data class logically defines the physical area of the database (for ORACLE the table space) in which your table should be created. If you choose the data class correctly, the table will automatically be created in the appropriate area on the database when it is activated in the ABAP Dictionary.
The most important data classes are master data, transaction data, organizational data and system data.
Master data is data that is rarely modified. An example of master data is the data of an address file, for example the name, address and telephone number.
Transaction data is data that is frequently modified. An example is the material stock of a warehouse, which can change after each purchase order.
Organizational data is data that is defined during customizing when the system is installed and that is rarely modified thereafter. The country keys are an example.
System data is data that the R/3 System itself needs. The program sources are an example.
Further data classes, called customer data classes (USER, USER1), are provided for customers. These should be used for customer developments. Special storage areas must be allocated in the database.
The size category describes the expected storage requirements for the table on the database.
An initial extent is reserved when a table is created on the database. The size of the initial extent is identical for all size categories. If the table needs more space for data at a later time, extents are added. These additional extents have a fixed size that is determined by the size category specified in the ABAP Dictionary.
You can choose a size category from 0 to 4. A fixed extent size, which depends on the database system used, is assigned to each category.
Correctly assigning a size category therefore ensures that you do not create a large number of small extents. It also prevents storage space from being wasted when creating extents that are too large.
Modifications to the entries of a table can be recorded and stored using logging.
To activate logging, the corresponding field must be selected in the technical settings. Logging, however, only will take place if the R/3 System was started with a profile containing parameter 'rec/client'. Only selecting the flag in the ABAP Dictionary is not sufficient to trigger logging.
Parameter 'rec/client' can have the following settings:
rec/client = ALL All clients should be logged.
rec/client = 000[...] Only the specified clients should be logged.
rec/client = OFF Logging is not enabled on this system.
The data modifications are logged independently of the update. The logs can be displayed with the Transaction Table History (SCU3).
Logging creates a 'bottleneck' in the system:
Additional write access for each modification to tables being logged.
This can result in lock situations although the users are accessing different application tables!
Create transparent table
Go to transaction SE11. Enter name of table you want to create (beginning with Y or Z) and click on create pushbutton
Enter the delivery class and the table maintenance criteria
The delivery class controls the transport of table data when installing or upgrading, in a client copy and when transporting between customer systems .
The display/maintenance indicator specifies whether it is possible to display/maintain a table/view using the maintenance tools Data Browser (transaction SE16) and table view maintenance (transactions SM30 and SM31).
Enter the name of the table field and the data element. The
System automatically populates the technical details for
existing data elements.
So far as possible it is advisable to use existing data elements which befit the business requirements.
However, we may create data elements if need be. The same is shown in the next slide.
To create a data element simply double click on it.
Alternately create a data element by simply choosing the
data type radio button on SE11 initial screen.
Create data element
The system prompts you to create a new data element.
Choose the Yes pushbutton.
Under the data type tab enter the domain name which
determines the technical characteristics of the field.
Further characteristics tab: Allows you to specify a search help assigned to the data element.
It also allows you to specify a parameter id which helps you populate a field from SAP memory.
Field label: Can be assigned as prefixed text to a screen field referring to the ABAP Dictionary. The text is displayed on the screen in the logon language of the user (if the text was translated into this language).
Create domain
If the domain does not exist in the data dictionary the
system prompts you to create one.
Give the technical characteristics under the definition
tab. Value range allows you value restriction at domain
level.
Value range tab:
As explained in the section Consistency through input checks one can restrict the possible values for a field at domain level itself by either entering fixed values or by specifying a value table under the tab Value range.
Currency/Quantity fields in a table
A currency or a quantity field must be assigned a reference field from a reference table containing applicable qty unit or currency unit.
Field of the reference table, containing the applicable quantity unit or currency
A field containing currency amounts (data type CURR) must be assigned a reference field including the currency key (data type CUKY).
A field containing quantity specifications (data type QUAN) must be assigned a reference field including the associated quantity unit (data type UNIT).
Create transparent table continue
Maintain the technical settings of the table by clicking on the tab

Need procedure for creation of BW Roles, Assigning Queries,Publishing Roles

Hi Experts,
Could you please let me know the procedure for creation of BW Roles, Assigning Queries,Publishing Roles in Business Explorer (BEx - BW 3.5)
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Hi,
Creating BW Roles
http://help.sap.com/saphelp_nw04/helpdata/en/52/6714b6439b11d1896f0000e8322d00/frameset.htm
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Procedure for Archive the data

Hello Experts,
I need to write a procedure for clean up the data base. Below is my rek.
User should be provided with options of entering the table name and also should be given option to select whether he wants to delete all the data or archive the table.
--> Program should provide the list of tables that are related to the table name that was given by the user. (This is not required if the table is stagging table, as they don't have constraints associated with them)
--> If user wants to archive then the data in the tables and its related table should be archived (exported) into a flat file and then delete the data from each table in a sequence. Else, we need to delete the data without archiving.
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Can you please send me the complete code for the above rek to [email protected]
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Thanks & Regards,
Sree.

Can you please send me the complete code for the
above rek to [email protected]
I appreciate help in this regard.The goal of this forum is not to make your job, but to assist you with guidelines, references, and concepts, on specific issues. If you want someone to code for you, then you should hire a programmer instead.
~ Madrid

Stored Procedure for Accounts Receivable

Hi. First off, apologies in advance if I have put this question into the wrong topic. Secondly, I first saw SAP 3 weeks ago when I stared my new job and have had no training so please bear with me if some of what I ask doesn't make much sense.
OK, the issue is this. In SAP B1, there is a built in Report called "Customer Receivables Aging" which allows you to see Customer Receivable Accounts by age (e.g 0-30, 31-60, 61-90, 90+) and so on. The problem with the built in report is that it doesn't show all the fields I want - it only shows the Customer Name, balance, and then the aging balances. I want to be able to see things like the customer's contact details, etc. I know this makes no sense because the whole point of the report is to be able to drill down into the different rows, but this report needs to be issued in printed form, hence the need for the extra fields.
Since I can't seen any way from within SAP to change the fields returned by this report, I thought I'd have a stab at writing my own SQL to select out the same data along with the extra fields I wanted. That's when the problems began...try as I might, I cannot get my figures to tally with the SAP Report.
They are almost correct, but not quite. I am sure that I am missing a selection or some other element of the logic that B1 uses to create the built in report.
If you want, I can post the SQL I'm using....I'm not an SQL guru by any means, but I do know my way around it; the biggest problem I have is that I cannot find any documentation as to the 4 letter tables that SAP uses and their relationships except on the most basic level (e.g ORIN is Open Return Invoice [maybe])
Then I thought maybe it might be possible to edit that report section in B1 using the SDK. That would be a better solution as I would not have to 'reinvent the wheel', I can just SELECT an extra field or three to include in the report.
So my question is
->Does anyone have a stored procedure for SQL Server that can replicate correctly the SAP B1 "Customer Receivable Aging", even just the process SAP uses to gather this data would be good.
OR
is it possible to edit this report in SAP to put in the extra fields I want.
Or, am I totally barking up the wrong tree? Thanks in advance, I know this is a long post.

Hi Stephen,
There should be a print layout attached to the on-screen report. This can be altered to show the additional fields you want without resorting to SDK or SQL development.
When you have the Customer Receivables Ageing report open on screen, choose Tools-Print Layout Designer or click on the Print Layout Designer icon on the toolbar. When prompted, choose the layout you wish to edit and you'll be taken to the layout design. In the layout, you can add additional fields and should be able to add most business partner fields. As the report is set to portrait by default, I recommend changing it to landscape so you have lots more space to add the extra fields you want. This report writer is fairly intuitive, if a little basic.
You will need to save this new report design, set it to be the default layout and then when you select to print the Customer Receivables Ageing report (ie Print Preview or Print) you will see the new report.
Hope this helps,
Owen

Excise duty in the Pricing Procedure for Local Purchase / Importation

Hi,
I'd like to know how to set up the pricing procedure for the purchase of an IS Oil Material; for local purchase and importation, especially with regards to the excise duty posting.
Local purchase: the vendor will bill us inclusive of the ED tax he previously paid, so the tax is just passed on to us.. My receiving location has ED paid status. In the PO item, we need to see this price (inclusive of tax) in the net price field.
Importation: the vendor only bills us the cost of the material. When we received the fuel, we paid ED tax to local tax authorities.
I know that both in these scenarios, the system has to determine the excise duty.
My questions are (1) how do you set up the excise duty condition type in the pricing procedure(or do they have to be maintained in the pricing procedure?) ? and (2) how do you set up this condition type in the config?
Thank you and hoping for your immediate feedback.
zccr

Hi,
You can use same pricing procedure
put 4 in subtotal in pricing procedure against the Discounr or freight cond
and in taxinn
BASb ALTCBV 362 and for jmop 363
But this will work only if same discount or freight value is in IV as that given in PO
if freing value changes in IV then its a problem
This is SAP bug, and SAP workes in that way only, freight value should be same in PO and IV
other solution
in taxinn create tax code like v8 vat 4% for 003 tax clasification
in ftxp create tax code V8 desc vat 4%
in fv11 for jvrd put 4
and at the time of IV put this tax code for freight amount
and for regular material value V1 tax code
this will work only if u have used acess seq MWST instead of JTAX pr JST1
hope this helps
Vipin

"Light Room 5.4 Encountered An Error When Reading Its Cache and Needs To Quit" It's happening every time I try to open LR... I'd be grateful for any help.

Hi! Every time, no matter if I've restarted or powered down, even if it's the only program running, it's the same error. I've checked for any updates for my laptop, made sure it's been defragged weekly, checked system performance... all to no avail. Today is the first issue I've had with LR5.4, and I've been trying to correct it since this morning. I'd be grateful for any and all help. Thank you!

Did you mean, "Lightroom encountered and error when reading from its preview cache and needs to quit?"
https://forums.adobe.com/message/6333848
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Procedure for technical help?

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