Program does not run correctly

I purchased 2 CS6 programs for our charity via the CTX project
one version runs perfectly the other one does not and never has.
The problem is that it works for the first 6-10 images but then crashes and will not come back until you close down the computer.
Or when you open images in the RAW window where the image should be there is no image and you can see the background through the gap.
I have tried re-downloading the program again via [email protected], but it will not recognize my signin password, and no password email comes to our email.
I have a license key in the email we originally were sent by adobe but I cannot get to the point where I can use it
I know we got this at a charitable rate but it is absolutely useless
What can I do

download the installation file(s) and re-install.  if you need more help, indicate what adobe program(s) are problematic
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  12 | 11, 10 | 9, 8, 7
Photoshop Elements:  12 | 11, 10 | 9,8,7
Lightroom:  5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    Oct 12 10:27:25 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Application signature verified
    Oct 12 10:27:25 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Unpackaging/validation complete
    Oct 12 10:27:41 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Converting unpackaged application to a native installation package in /var/folders/V0/V0j7rjMBFfuuWSC1K0dJok+++TI/-Tmp-/FlashTmp.ehpdtL
    Oct 12 10:27:48 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Native installation package creation succeeded
    Oct 12 10:27:48 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Launching subprocess with commandline /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu file:///Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secre t_Composer.air
    Oct 12 10:27:48 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Relaunching with elevation
    Oct 12 10:27:48 creative-ny70 SecurityAgent[183]: system.privilege.admin|2011-10-12 10:27:48 -0700
    Oct 12 10:27:53 creative-ny70 WindowServer[81]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Oct 12 10:27:53 creative-ny70 com.apple.WindowServer[81]: Wed Oct 12 10:27:53 creative-ny70.local WindowServer[81] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Oct 12 10:27:54 creative-ny70 authexec[214]: executing /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
    Oct 12 10:27:55 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Application Installer begin with version 3.0.0.4080 on Mac OS 10.6.8 x86
    Oct 12 10:27:55 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Commandline is: -runtime "/Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks" -silent -logToStdout -withRuntime -url -location /Applications -desktopShortcut -programMenu file:///Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secre t_Composer.air
    Oct 12 10:27:55 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: No installed runtime detected
    Oct 12 10:27:55 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Unpackaging file:///Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secre t_Composer.air to /var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/FlashTmp.yQCQk7
    Oct 12 10:28:07 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Application signature verified
    Oct 12 10:28:07 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Unpackaging/validation complete
    Oct 12 10:28:07 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Converting unpackaged application to a native installation package in /var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/FlashTmp.uk4vs5
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Native installation package creation succeeded
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP creativity "/Users/creativity/Library/Application Support/Adobe"
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/creativity/Library/Application Support/Adobe"
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP creativity "/Users/creativity/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
    Oct 12 10:28:12 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Starting silent combined runtime and app install.\n Installing runtime version 3.0.0.4080.\n Installing app 10101 version 1.1 to /Applications using the source file at file:///Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secre t_Composer.air
    Oct 12 10:28:16 creative-ny70 mdworker[175]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Subprocess chown succeeded
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Subprocess chown failed (-1)
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"
    Oct 12 10:28:32 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Subprocess chown succeeded
    Oct 12 10:28:37 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/SECRET COMPOSER - Scholastic Edition.app"
    Oct 12 10:28:37 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Subprocess chown succeeded
    Oct 12 10:28:37 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Launching subprocess with commandline /bin/chmod -R ugo+rx "/Applications/SECRET COMPOSER - Scholastic Edition.app"
    Oct 12 10:28:37 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Subprocess chmod succeeded
    Oct 12 10:28:39 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[214]: Application Installer end with exit code 0
    Oct 12 10:28:39 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Elevated install completed
    Oct 12 10:28:39 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Launching subprocess with commandline /Applications/SECRET COMPOSER - Scholastic Edition.app
    Oct 12 10:28:41 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[210]: Application Installer end with exit code 0
    Oct 12 10:28:41 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/MacOS/Adobe AIR Installer[204]: Subprocess app installer succeeded
    Oct 12 10:28:41 creative-ny70 /Volumes/MACOSX_Secret_Composer_Scholastic/Secret_Composer_MACOSX_Scholastic/Secret Composer Installer.app/Contents/MacOS/Adobe AIR Installer[204]: Runtime Installer end with exit code 0

    Hi Robert,
    I apologize for the delayed response.  If you're still running into this issue could you try the following steps, they've helped others with this error in the past.
    Delete the following folders:
    [user]/Library/Application Support/Adobe/AIR
    [user]/Library/Caches
    Also removed any references to the app, (original name & renamed), in:
    [user]/Library/Preferences
    Thanks,
    Chris

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