Programmed outages?

I posted this on 4th Jan 2011
still no answer
there used to be a web link for planned broadband outages - has this gone now? - status help just now gives faults
I've got Bt Infinity
see
http://community.bt.com/t5/BB-in-Home/planned-BB-outages/m-p/95793

Status has always given only faults sorry
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Tennis Channel and Customer Service

My saga continues. Let me first start out by saying that I divorced DIRECTV to come to Verizon. So far with the exception of your customer service, the marriage has been great. I was watching the Tennis Channel last on Sunday; the Mutua Madrid Open was scheduled to start on Monday. Imagine, my outrage, when I saw “you are not subscripted to the Tennis Channel” popup on my TV screen. This took me back to 2011 when Verizon and the Tennis Channel were battling and I could only see the U.S. Open on CBS and ESPN.
When I phone Verizon on Monday, I was informed there was a program outage and that my service would be restored on Monday night. That did not happen. Same song and dance on Tuesday. On my third day of calling I was finally informed that my current package was outdated no longer carried the Tennis Channel, but if I switched to another plan, for an additional fee, I could get the Tennis Channel. Reluctantly, I did. I was assured by Samaritan, that the Tennis Channel would be available in 5 minutes. It wasn't’t and still isn't’t. Today, when I spoke to Mike, he informed that the programming change was scheduled to take place on 5/8/13. At this writing and when I spoke to Mike it was 5/8/13. Once informed Mike that it indeed now 5/8/13. He then informed me that Central Time on 5/8/13, that programming was set up for. Samantha also informed me that my programming was outdated and was no longer offered. I asked about the 99.00 plan that was being offered on your website for new customers, but she said that I did not qualify for the plan. What am I chopped liver? If I am on a plan that does not exist, why can’t I get the special that is being offered to new customer. I did not have an agreement in place?
Verizon, I am irate with all the runaround, and all the “is there something I can help you with” when I have not received any help in the first place. I am at a loss as to why does the recording ask you for your account information, when the representative finally gets on the phone, they start over and ask for the very same account information, then when, they pass you to another department, I again have to provide my account information. Yes, my frustration is mounting.
The bottom line is your customer service stinks; you don’t deliver when you say you are. And if I was not still angry with DIRECTV, I would go back to them. My search continues for a cable company that offers actual customer service. When I find a new cable company that has the Tennis Channel and appears to be somewhat reliable, beware Verizon!
Sad Customer
Meta Fitzgerald

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Wow, a full Digitial Voice outage

Nice that I tried to make a phone call when the emergency call from the school, that my son was ill, went to voice mail on my Verizon Wireless phone because service is so bad in Massapequa, Long Island, NY. (I had just moved from Garden City, LI, where Data services were degraded for my Iphone), which makes me really sorry I didn't stick with AT&T as my IPAD2 is AT&T and has 5 bars and quite speedy. When the verizon tech installed my service, he had to drive a town over with his wireless laptop 4 times to program my Network Termination Unit (NTU)... one was defective.
I picked up my phone to call the school and see what had happpend with my son, and I had dial tone, but
calls were not connecting. I reached Verizon via a borrowed AT&T cell, and the agent was pretty nasty
when I complained about the inability to dial. He advised me they have a major outage. WOW, and no
one knows??? I don't see it on the support site! Even the small little ITSP's like Vonage have a "System Status"
on their webside. Not Verizon.
Well, I dropped my Asterisk PBX on my net, powered it up, connect to Liquidity.com, where I have a
SIP endpoint I normally use if I am on the road and need a land line. I will connect via a soft client
via SIP. (I actually get 4 channels in / 4 channels out for $27.99 a month and I have never had any
problems, except once where I could not dial a particular 888 number, but they resolved that quickly.
So I have phone service again! Via Verizon. But it is my 35/35 Internet that my PBX is doing SIP
to Liquidity.com that is getting me phone connectivity. My "Verizon Digital Voice" is still dead!
You know... old POTS -48VDC just worked. Even their non-digital pots service over 1310nm
to their DMS switching facility, just worked. NOW they are using SIP over IP, and they have
network issues.
I have been a network engineer designing low latency fiber and wireless networks for
30 years. They don't care to talk to people that know more anout their network than
they do. The agent and technical support were pretty rude. "We are using a new SIP
technology on digital voice!? NEW???? Like 1985 new??? Hello! SS7 is old
(5ESS, NT100)... is old. SIP is not NEW. It is "Newer", but not new.
My 16 year old son obtained a PBX package that allows you to basically become a LEC.
He pays for a 100Mbs Metro-Ethernet with QOS service, and provides SIP based LEC
services to about 40 homes in his area. It is funny. He has redundant connections, and
his customer base is growing. The PBX administration allows multiple customers,
and programming down to each customer level, will bill generation, etc. Made by a
Romanian company... He has two servers running in load balance mode.
(He is 16!).... I should support him, but I have been using Liquidy as an ITSP for several
years. Maybe he should consult to Verizon, he knows SIP internals quite well...
I am sure he knows more than the "converted copper guys now called "Multimedia Installers"...
Nice Job Verizon. Thanks for no notification. Thanks for the same terrible support.
The next RFP that comes in for the next multi-million dollar network I design, rest assured
your RFP response will go in the shredder...

I am sorry to hear about your frustration with the downtime in your service. If you are still experiencing problems making calls, please send me a private message so we can take a look at this.
Anthony_VZ
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Network speed affected by large file copy operations. Also, why intermittent network outages?

Hi
I have a couple of issues on our company network.
The first is thate a single large file copy imapcts the entire network and dramatically reduces network speed and the second is that there are periodic outages where file open/close/save operations may appear to hang, and also where programs that rely on
network connectivity e.g. email, appear to hang. It is as though the PC loses it's connection to the network, but the status of the network icon does not change. For the second issue if we wait the program will respond but the wait period can be up to 1min.
The downside of this is that this affects Access databases on our server so that when an 'outage' occurs the Access client cannot recover and hangs permamnently.
We have a Windows Active Directory domain that comprises Windows 2003 R2 (soon to be decommissioned), Windows Server 2008 Standard and Windows Server 2012 R2 Standard domain controllers. There are two member servers: A file server running Windows 2008 Storage
Server and a remote access server (which also runs WSUS) running Windows Server 2012 Standard. The clients comprise about 35 Win7 PC's and 1 Vista PC.
When I copy or move a large file from the 2008 Storage Server to my Win7 client other staff experience massive slowdowns when accessing the network. Recently I was moving several files from the Storage Server to my local drive. The files comprised pairs
(e.g. folo76t5.pmm and folo76t5.pmi), one of which is less than 1MB and the other varies between 1.5 - 1.9GB. I was moving two files at a time so the total file size for each operation was just under 2GB.
While the file move operation was taking place a colleague was trying to open a 36k Excel file. After waiting 3mins he asked me for help. I did some tests and noticed that when I was not copying large files he could open the Excel file immediately. When
I started copying more data from the Storage Server to my local drive it took several minutes before his PC could open the Excel file.
I also noticed on my Win7 client that our email client (Pegasus Mail), which was the only application I had open at the time would hang when the move operation was started and it would take at least a minute for it to start responding.
Ordinarlily we work with many files
Anyone have any suggestions, please? This is something that is affecting all clients. I can't carry out file maintenance on large files during normal work hours if network speed is going to be so badly impacted.
I'm still working on the intermittent network outages (the second issue), but if anyone has any suggestions about what may be causing this I would be grateful if you could share them.
Thanks

What have you checked for resource usage during one of these copies of a large file?
At a minimum I would check Task Manager>Resource Monitor. In particular check the disk and network usage. Also, look at RAM and CPU while the copy is taking place.
What RAID level is there on the file server?
There are many possible areas that could be causing your problem(s). And it could be more than one thing. Start by checking these things. And go from there.
Hi, JohnB352
Thanks for the suggestions. I have monitored the server and can see that the memory is nearly maxed out with a lot of hard faults (varies between several hundred to several thousand), recorded during normal usage. The Disk and CPU seem normal.
I'm going to replace the RAM and double it up to 12GB.
Thanks! This may help with some other issues we are having. I'll post back after it has been done.
[Edit]
Forgot to mention: there are 6 drives in the server. 2 for the OS (Mirrored RAID 1) and 4 for the data (Striped RAID 5).

Can no longer delete scheduled or recorded programs using PC browser FIOS TV app

I've been using the PC browser application to control recordings and scheduling on my FIOS DVR for over a year now. As of this weekend, the DELETE and CANCEL functions on the Recorded and Scheduled Programs pages no longer function at all (if I click on the red button, all I get is a Javascript call at the bottom of the page). The ability to enter a new program into the Schedule list works just fine however. The only way that I can remove programs now is to manually delete from the DVR itself (which is godawful cumbersome compared to the online program).
I have rebooted the DVR and tried the online application on multiple different browsers (IE6, Firefox, and Chrome), multiple computers, and multiple operating systems (W2K, WinXP, WinXP64). In all cases, nothing can be deleted from within the browser app, but everything else in the application appears to work correctly, including the TV program list and the ability to search by program name. And the DVR plays back from recordings, both directly and to STB's in my home.
Is this a clue? Sunday morning when I tried to call-up the app, I received the usual every other week bulltwaddle- "logged-out" (asinine 2-week time restriction!). When I entered my password to log-in, I then received some bogus warning that I was not configured as a user in LDAP (have never seen this weird message before), and it kept blocking me from getting to another login prompt. However, by clicking on an existing bookmark that bypasses all the Verizon On Demand advertising to go directly to the DVR controls, the browser went right to the proper page- Recordings. Obviously, my login worked, contrary to the LDAP message. But that is when the Delete and Cancel no-worky issue started.
Anyone have any idea what is going on? I checked my DVR and it's still on Version 1.8 (northern Delaware region).
BTW, tried the Assistant Program (useless for this issue), so I emailed Verizon's customer service and over 24 hours later, still no response.

Resolved without any changes at my end.
The functionality of the PC browser application has now been restored, a full 3 days after it was crippled. My primary browser (Firefox 5) still is running the same version and plugins as before the outage. What are the odds that some code monkey working for Verizon changed something he/she shouldn't have and then had to fix the FUBAR?
I had no power outages, and all other application functionality via browser was unaffected, other than the ability to Delete or Cancel programs.

I AM UNABLE TO CONNECT TO ANY WEBSITE USING FIREFOX. EVEN THOUGH, I HAVE BEEN USING FIREFOX ON THE SAME COMPUTER FOR YEARS WITH NO DIFFICULTY. THE PROBLEM AROSE AFTER COMCAST, MY ISP, RECOVERED FROM A WIDESPREAD OUTAGE THAT LASTED 5 HOURS.

I SUCCEEDED IN TRANSFERING ALL MY BOOKMARKS TO GOOGLE CHROME. THIS WILL ALLOW ME ACCESS TO WEBSITES WHILE I WAIT FOR A METHOD TO REPAIR MY FIREFOX PROGRAM. IN A PREVIOUS MESSAGE, I EXPLAINED THAT I WAS UNABLE TO ACCESS ANY WEBSITE USING FIREFOX AFTER COMCAST, MY ISP, RECOVERED FROM AN OUTAGE THAT LASTED 5 HOURS. WHENEVER I TRIED TO CONNECT TO A SITE, A POP-UP MESSAGE APPEARED INDICATING: "UNABLE TO INITIALIZE THE APPLICATION'S SECURITY COMPONENT. THE MOST LIKELY CAUSE IS PROBLEMS WITH FILES IN YOUR APPLICATION'S PROFILE DIRECTORY. CHECK THAT THIS DIRECTORY HAS NO READ/WRITE RESTRICTIONS." I EVEN REMOVED FIREFOX FROM MY COMPUTER AND DOWNLOADED IT AGAIN, FIGURING THAT BY NOT MERELY USING AN UPGRADE, I WOULD BE INSTALLING A COMPLETELY FRESH DOWNLOAD. UNFORTUNATELY, I RECEIVED THE SAME DISAPPOINTING RESULT, WITH THE SAME POP-UP MESSAGE RE-APPEARING. HOWEVER USING BOTH GOOGLE CHROME AND INTERNET EXPLORER, I WAS ABLE TO CONNECT TO WEBSITES. SO I HAVE TO CONCLUDE THAT THE PROBLEM IS NOT WITH MY INTERNET CONNECTION.

Press '''START + R''' in keyboard to open the '''Run''' box(or '''start''' then '''run''') , type in the RUN box '''%APPDATA%''' (or copied in just i wrote, bold text) then click '''OK'''. A Windows Explorer window will appear, in this window, choose '''Mozilla''' then '''Firefox''' then '''Profiles'''. Each folder in the "Profiles" folder (e.g., "xxxxxxxx.default") is a profile on your computer (maybe is one file if you have only one profile).
see for more info : [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile folder - Firefox ]
try it, good luck
thanks again

I partitioned a small drive for a windows program, and now the computer only wants to boot to Windows. How do I get back to Mac so I can have a choice of drives?

I partitioned a small drive for a windows program, and now the computer only wants to boot to Windows. How do I get back to Mac so I can have a choice of drives?

That doesn't sound good. It sounds like the power outage might have corrupted the partition for OS X. I would suggest booting from the Install DVD that came with your Mac while holding down the C key. Once you have selected the language start up Disk Utility from the pull down menu and repair the disk. Once you have done that then repair permissions also.
Allan

Mozilla/Firefox 4 will not install on my computer and I cannot uninstall any old Mozilla/Firefox programs and files still on my computer.

Firefox won't load onto my computer. I have Windows 7, and each time I try to run the program to install it, it tells me I have another version still waiting to be installed that requires my computer to reboot. When I check "yes" to reboot, my computer reboots but still no Firefox. When I try to uninstall the the old Mozilla program from my Control Panels, there is no Mozilla files or programs listed not in my list of programs but when I go directly to the Windows File on the C: Drive, there's a Mozilla program file there. WHen I go into that file check, I attempt to open the uninstall program. I get an error message that says something to the effect of: "the version Mozilla on this computer is not compatable with my OS." Something about it being and 86bit program. My Firefox 3.6 worked fine 2 days ago. What's wrong???

Ok, lets do a couple of steps here first:
To make sure your windows isn't corrupted because of the power outage, let's run chkdsk.
Click on My Computer, then right click your C: Drive (if you have other hard drives, you will want to run this on them as well). Then, click Properties. Inside that window, go to the Tools tab. Inside that tab, open up the "Check Now" button. That will open a smaller window. Select the checkbox to "Automatically fix file system errors", then hit Start. You will probably receive an error asking if you want to schedule the disk check, click Yes, then restart your computer.
Read [http://support.microsoft.com/kb/315265 http://support.microsoft.com/kb/315265] for more information.
After running the chkdsk, then please go to [http://www.getfirefox.com www.getfirefox.com], and download a fresh version of Firefox. I'm assuming you are using Internet Explorer to download Firefox. Instead of hitting Run, let's try hitting save. Remember where it saves the installer file on your computer.
After the download has finished, double-click and run the Firefox install. Once it is finished, try to start Firefox up. Let me know how it goes!

Is it harmful to always leave several programs open and never shutting computer down?

I never shut down my computer and simply let it to sleep. I also let it sleep and leave several programs like illustrator open all the time. Is this good for the computer or should I be closing down applications regularly?

If your system is powered through an uninterruptible power
source, there is no issue at all.
If not, there is always the possibility of something going bad
should a power outage occur. This is true whether apps are
open or not. Modern systems can recover from such an event,
but nothing is totally bulletproof to such an event.

PSE 10 Organizer zapped by power outage

There was a major power outage while I was exporting files from Organizer 10. Now when I try to open Organizer, it opens momentarily, and then a a notice pops up that says: "Elements 10 has topped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Obviously, Windows hasn't found a solution. I can still get into Elements Editor, but I do use Organizer for all of my organizing activities. Is there a way that I can repair PSE/Organizer program files without uninstalling the entire program and then reinstalling? Also if I have to do that, will I have difficulties deactivating and reactivating PSE? I'm using a Windows 7 machine with 12 GB Ram. Thanks for any info you can provide.

-Kill any such exe from the task manger, if running-
autoanalyzer, photoshop file agent, dynamic link manager, photoshop server and photoshopelementsorganizer.exe
-Go to %appdata%\adobe\elements organizer\11.0\organizer and delete the files psa.prf and status.dat
-Now please try launching Organizer directly from its exe in C:\Program Files (x86)\Adobe\Elements 11 Organizer by right click >> Run As Admin keeping Shift key pressed. You should see Catalog Manager dialog. Create a new catalog and try.
Thanks
Andaleeb

Titler program causes cs5 premium pro to crash

I was in the middle of a project using cs5 premium pro and using titler with no problems. There was a momentary power outage (don't know if this had anything to do with the problem) and computer rebooted without issue. Next day when I went to use the titler program it froze the program and caused a shutdown. Everything in premium pro works fine except the titler. I reloaded the program, ran all windows updates, defragged, shut off virus protection and everything I can think of but still titler program causes a program freeze and shutdown. When I click on an old title or click on new title, the title window comes up and then freezes. If I click anywhere in the title window the program not responding window comes up and I have to shut down the program. Any help or advice would be appreciated.
Thanks
I am running windows 7, 64. I7, 12 GB ram and 1 TB.

Thank you for the reply. I fiddled with windows for several hours and finally just reloaded it. It fixed the problem so it was a windows problem not premier pro. I only use this computer for video so it wasn't much hassle. Thanks again. Oh, I do have several drives to keep data on. It is a necessity. I really think I will go mac soon.
Blake
From: Harm Millaard <[email protected]>
To: blake barnett <[email protected]>
Sent: Monday, July 18, 2011 10:03 AM
Subject: Titler program causes cs5 premium pro to crash
Check your fonts for corruption. 1TB does not mean a single disk, does it? You need at least two physically separate disks, but better 3.

Our apologies for today's outage

Hi Community Users,
We experienced an outage for about 4-5 hours ago at 3:30pm (GMT-7 Pacific time) . Unfortunately, due to data corruption, we had to roll back to the forum as it was Sunday, 8/4/13. Messages posted after that time were lost. Please note that this is not a case of deliberate data deletion or censorship but recovery from data corruption.
We apologize for the inconvenience caused. Please do not stop from posting in regard to topics interest you. Discussion should progress as usual.
Thank you for your support.
Regards,
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I wouldn't panic if I were you. 3 weeks seems plenty, especially if you do the right thing and buy the Swing book from O'Reilly. Here I attach a little program that should put on you the right way for tabbed panes. You will need two small .gif images - store them in a images/ directory parallel to your sources.
Ah, the IDE. Myself I use JBuilder (free at home) and I write all my code. I stay away from wizards because I want to learn, not to be "magically" working and then hit the ground badly when some of the "magic" doesn't work anymore. With Java this is quite possible.
Good luck.
Antonio Bigazzi ([email protected])
package tabbedpane;
import javax.swing.*;
import javax.swing.event.*;
import java.awt.*;
import java.awt.event.*;
public class MainPanel extends JPanel {
public static void main(String[] args) {
JFrame f = new JFrame();
f.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE); // jdk1.3
f.setContentPane(new MainPanel());
f.setLocation(500, 50);
// f.setSize(400, 400);
f.pack();
f.setVisible(true);
MainPanel() {
JTabbedPane jtp = new JTabbedPane(SwingConstants.BOTTOM);
jtp.addTab("ciao", null, new JLabel("ciao there"), "Hint hint");
jtp.addTab("wheel", new JLabel(new ImageIcon("images/astro.gif")));
jtp.addTab("aa", new JCheckBox("check check"));
jtp.addTab("bb", new JRadioButton("Operadio"));
jtp.addTab("cc", null, new JPanel());
jtp.getComponentAt(jtp.getTabCount() - 1).setBackground(Color.red);
Icon plant = new ImageIcon("images/plant.gif");
jtp.addTab("plant", plant, new JLabel(plant));
jtp.setBackgroundAt(jtp.getTabCount() - 1, Color.yellow);
this.add(jtp);

Power outage before Mac finished updating. What should I do?

My Mac was in the process of installing updates via Apple Software Update. For this update session, a restart was required - i.e. a message box popped up and said I had to restart to finish installing updates. So I clicked the button on the message box that would cause the Mac to restart.
After clicking the button, and before actually restarting, my Mac logged out of my account and went back to the default "space" desktop image where it finished some more updating (i.e. there was a message box with a growing blue bar representing the percentage of the update process that was finished).
Unfortunately, the blue bar had almost reached the end when my Mac suddenly shut down. It had not restarted, but actually shut down, and I couldn't turn it back on again. I checked my phone, microwave, refrigerator, which had all also turned off, and realized there had been a power outage while my Mac was updating.
After I got the power back on and turned on my Mac, the Mac seemed to start up normally and work fine. I tried Software Update again because I thought it might allow me to fully retry the update since it didn't finish fully due to the unfortunately timed power outage. However, it said that my software was fully up-to-date.
I have tried a few programs out so far and it seems to work fine for the most part. The only thing I've noticed is that Safari has been acting a bit strangely. For example, the cursor no longer changes into a hand over hyperlinks; instead it remains as an arrow. Second, whenever I click on any search result on Google, I get the following message (in this example, I clicked on the first search result for my search for "test"): "Redirect Notice The previous page is sending you to http://www.test.com/. If you do not want to visit that page, you can return to the previous page." Third, the full version of Gmail no longer works and I have to use the HTML version. I'm not sure whether these are glitches in the newest version of Safari or if they are a result of the computer not finishing the update process properly.
I haven't tried all software out yet, and I don't remember the full list of software being updated, so issues may potentially exist in other software caused by the update not finishing properly.
One other thing that occurred was that the first time I shut the computer down after turning it on after the power outage, a message popped up on the "space" desktop image after logging out, which said it was updating the system cache or something. But now the computer seems to shut down normally.
This might be a newbie question, but what could I do to address this issue? Thanks for any help.

Perhaps. You can always reinstall the OS from the install discs you got when you bought the machine. After you have done that re-install 10.6.3.
The #1 thing you do before any major update is make sure you have a back up of your system. I know I'm preaching to the choir but perhaps this is something you can take to the person that stopped that from occurring the first time.

A favorite program suddenly won't load and I get the following message: Error reading crossword file. Check/daily-crossword/puzzles/2011-06/dc1-2011.bin is up

The program was loading ok until a power outage 2 days ago. Since restarting the pc the crossword puzzle won't load and I get the message provided.

I've had this problem since June 1 and no reply was received from Thinks when I wrote to them about it. In my case, it applies to the crossword puzzle and also to the codebreaker.

All MAC programs not working

Help Anyone Please !?!?! i shut down Friday, everything was fine, tried to open mail on Monday, the arrow just appears after the icon bounces once, the mouse icon spins and spins, i can't click anything in the menu at the top (if it's even there), i can alt+tab to the program, but there are no windows and no drop downs in the menu (not even the apple, i have to switch to a working program for that).
Then i find that iCal is doing the same thing, so is iPhoto, and iTunes. Then i go to use calculator and when i hit '=' it just spins the hard drive and shows 'not responding' in the force quit menu.
i tried to update software, but that spins and spins after clicking 'install''
now i'm having problems in firefox where other macs have no problems, i tried to use safari, but that doesn't load either. i'm thinking there's some internet code in the OS that is messing up the programs that do work. (photoshop, flash, etc...)
has anyone had this happen to them and what is the solution? i know to pull out my hair, but what else?

Welcome To  Discussions buckywoods!
Exactly which model iMac G5 is it?
What is the Processor speed?
What size is the Hard Drive, and how much space is available?
How much RAM is installed, and is it original or added?
Which exact version of Mac OS X is installed?
What peripherals do you have connected? A keyboard, mouse, printer, external drive or modem, router, etc?
Before you shut down the iMac, did you make any changes, like upgrading the system? Did you update or install any applications or programs, etc?
Or what were you doing on the iMac, before you shut down?
Have there been any unusual occurences, like freezes, crashes, power outages, etc?
Are you able to startup from the system install disc to run Disk Repair?
THESE ARE THE STEPS FOR USING DISK UTILITY TO REPAIR YOUR HD
1.Insert the System Install disk, Mac OS X CD-ROM disk, or Restore DVD disk, then restart the computer while holding the C key. Use the System disk, of the OS, that is currently installed.
2.Once started up from CD or DVD, on the Menubar at the top of the screen, choose Disk Utility from the Installer contextual menu for Panther, or Utilities for Tiger.
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from disc to access Disk Utility.
3.Click the First Aid tab.
4.Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5.Select your Mac OS X volume, if necessary.
6.Click Repair. If DU reports errors it has fixed, re-run Repair Disk until no errors are reported.
7.Repeat steps 5 & 6, but select the Hard Drive this time. It's usually the first listed with the manufacturer's model number. Make note of the S.M.A.R.T. status.
8.When finished, select Quit Disk Utility from the Installer menu.
9.Select Quit Installer from the Installer menu.
10.In the resulting pop-up window, choose restart.
11.After the computer has restarted, you can eject the CD.
Have you run Repair Permissions?
TO REPAIR PERMISSIONS ON THE STARTUP DISK
1.Open Disk Utility, located in Applications/Utilities, and select the startup disk in the left column.
2.Click First Aid.
3.Click Verify Disk Permissions to test permissions or Repair Disk Permissions to test and repair permissions. (I never "Verify". Just run "Repair".)
Rerun RP, until the only messages reported, are listed here Spurious Permissions Errors Using: 10.3.x, authored by Michael Conniff.
Or if Tiger 10.4.x is installed, here Spurious Permissions Errors Using: 10.4.x, authored by Michael Conniff.
When "Repair Permissions" is complete. Quit "Disk Utility".
If you cannot access Disk Utility, you can run Repair Permissions, from the install disc, as you did for Repair Disk.
Is the Mac shutdown overnight, or does it run 24/7?
If you turn the Mac off nightly, the Background Maintenance Tasks, are never run.
Have you ever run any routine Maintenance procedures, as suggested in the articles linked to below?
Mac OS X 10.3/10.4: System Maintenance, authored by Gulliver
Maintaining Mac OS X, authored by Dr Smoke
After you have run the diagnostics, post the results.
ali b

Programmed outages?

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