PSE 12 Organizer stops working during import

I just upgraded to PSE 12 and cannot get the Organizer to import using "From Files and Folders" option. After selecting [Import][From Files and Folders], Organizer opens Windows Explorer view and then I receive the popup that program has stopped working and Windows is searching for resolution. I can re-open Organizer without any impact that I can tell but error repeats if I try to import. I can import the pictures into Organizer from the File Save As option while in Editor.
I have tried:
1. Launching Organizer with Catalog Options trying new, rebuild and conversion(from PSE11) but none have helped.
2. Renamed Media*.db3 file and launched Organizer but same result.
Very frustrating to have new/upgraded product and it not work as expected.
I've got PSE12 loaded on a Windows 7 Home Premium PC.

Back again...during my search for psa.prf and status.dat I noticed folders and files from Version 7 and 11 still on my PC. Thinking that maybe they could be causing conflict I uninstalled PSE v12 and PE v12, removed all Adobe folders related to PSE and PE, then I edited my registry removing any entry containing reference to either program. I then re-installed PSE v 12, started out with new catalog and got same result although the error message changed from "Program stopped responding..." pop-up to Visual C++ Runtime error pop-up. I then upgraded to PSE V12.1 same results. Then went thru same process with PE v12 with no improvement.
Extremely disappointing!!!

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for those of you out there, and potential buyers, here is my chat session with customer support.
You are now chatting with Tanvi.
Tanvi: Hello. Welcome to Adobe Technical Support.
Tanvi: Hi Theodore
theodore brown: hello, need help as you see frustrated beyond words, why a software program would not work on a brand new high powered PC with fresh everything..
Tanvi: I understand that you are facing issues while using Photoshop Elements. Is that correct?
theodore brown: correct version 12 with update to 12.1
theodore brown: out of the box, so to speak.
Tanvi: Let me see how best I can help you with this
theodore brown: OK, shoot
Tanvi: Theodore, support for Photoshop elements is not available through chat and phone. You can refer the links below for further help with this :
Tanvi: Adobe Help and Support : http://www.adobe.com/support/
Tanvi: Adobe User Forums : http://forums.adobe.com/index.jspa?promoid=DJGWK
theodore brown: are you kidding me? is this a robot or a real person. I posted and issue two days ago and nothing. I have been through the forum, and there is a TON of people with the same problem, and a whole bunch of guessing on what to do, I dont have time to play games here, I need someone to explain a solution, this should be easy, its on a brand new system and a brand new install
Tanvi: I understand however, according to Adobe's policy support for Photoshop Elements is available only till 90 days since the release date.
Tanvi: You can post your query on forums. Our experts and users will respond with possible resolutions
theodore brown: what does that mean???
theodore brown: they only support thier product for 90 days, not when a customer buys?
Tanvi: Support for Photoshop Elements is available only till 90 days since the release date.
Tanvi: Since Photoshop Elements 12 was released in September, 2013 , support is available only through help files and user forums.
Tanvi: This is applicable for Photoshop Elements and Premiere Elements only.
Tanvi: Support is available for the Creative cloud applications
Tanvi: Is there anything else I can help you with?
theodore brown: and this is not there are a TON of people in the community with the "stop working problem" and no real answers, just guessing.
theodore brown: yea, help solve the problem or how do I get my money back.
Tanvi: I apologize, as I mentioned earlier, support for Photoshop elements is not available through chat and phone anymore.
Tanvi: You can return the software within 30 days since the purchase date.
Tanvi: May I know when was the software purchased and from where?
theodore brown: amazon
Tanvi: May I know when was the software purchased ?
theodore brown: I am looking up on amazon
theodore brown: I have been trying to make this software work, in my personal time when I can for TWO WEEKS.
Tanvi: Okay
theodore brown: Multiple install, I am dumb enough to uninstall again, after spending 8 hours trying to load my catalog for the 3rd time, with about 20 crashes.
Tanvi: Were you able to check the purchase date?
theodore brown: working on it.
theodore brown: july 27th
theodore brown: received a few days after that.
Tanvi: Okay
theodore brown: Okay?
theodore brown: whats that mean.
Tanvi: Theodore, the time frame to return the software is 30 days however, let me transfer the chat to our customer service department. They will check whether an exception can be made for you since it is just 2 days past the time frame.
Tanvi: Shall I transfers the chat?
theodore brown: It shipped on July 30th.
theodore brown: does that count?
Tanvi: We check the purchase date. Shall I transfer the chat to our customer service department?
theodore brown: sure
Tanvi: Please stay online while I transfer the chat
theodore brown: OK, no hurry, Plenty of time to update my post on the support I received. and write a review on amazon.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Pushpa. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Pushpa: Hello! Welcome to Adobe Customer Service.
Pushpa: Hi Theodore.
theodore brown: Hello, I am here. I am frustrated with your product beyond words. how the product does not work on a brand new pc and and a brand new install with all new and updates is beyond me. I have wasted many many hours trying to get the product to work. and I can get NO SUPPORT this is crazy.
Pushpa: I understand that you are unable to use Photoshop Elements. Is that correct?
Pushpa: I will be glad to help you with this issue.
Pushpa: Please allow me 2 to 3 minutes while I pull up your account details and see what best I can do.
theodore brown: correct.
theodore brown: https://forums.adobe.com/message/6676345
Pushpa: Thank you for staying online.
Pushpa: May I know the exact error message you are getting?
theodore brown: Organizer has stopped work......
theodore brown: working.....
Pushpa: I checked and see that you are placed an order for Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 with the order number AD005596081 on Aug. 04, 2012.
Pushpa: Theodore, you mean it is working?
theodore brown: yea, I did, and then bought 12, because 10 didn't work so well on my old PC, so bought a new pc and 12 via amazon.
Pushpa: Great!
Pushpa: Is there anything else I can help you with?
theodore brown: not great! its been beyond frustrating.
theodore brown: yea, I want the product to WORK. or I want my money and time back.
theodore brown: you didnt got to the post I sent. I got a brand new PC and and a brand new install everything is up to date and crash after crash. its just not right not to support the product.
theodore brown: writing my amazon review as we write.
Pushpa: Theodore, I checked and see that you are purchased the software from Adobe. May I know about which software you are talking about?
Pushpa: Sorry for the typo.
theodore brown: I bought via Amazon photoshop elements 12. I have been trying since I received the product to get it to work on a brand new PC with brand new everything, no conflicts, and it crashes all the time.
theodore brown: May I ask, what would you do?
Pushpa: Please will you confirm how many days back you purchased the software?
theodore brown: It was delivered on July 30th.
Pushpa: You can return the software within 30 days since the purchase date.
theodore brown: the order date is july 27th.
theodore brown: that is why I believe I was forwarded to you.
Pushpa: We can initiate the refund within 30 days of purchase.
theodore brown: It is now August 28th (I added this for my review I will post)
theodore brown: I think it will be important for future customers to see all this.
theodore brown: sorry, potential customers.
Pushpa: If is Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
theodore brown: So that's it, thank you for your donation? sorry no help for me?
theodore brown: like I asked. What would you do?
Pushpa: Am sorry to inform you that please try and understand, Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
Pushpa: Is there anything else I can help you with?
theodore brown: Nope, guess not, I will make sure I post this. have a good day

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Message was edited by: anikonrider

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