PSE 8 - Changing Dates - Serious problem

I have been using PSE for many years and have built up a library of almost 14,000 images, which are carefully tagged and dated, however I recently upgraded from PSE7 to PSE8 and, as recommended, I regenerated the thumbnails. I now find that PSE has changed the dates on about 4,000 of my photos and videos to the date of installation of PSE8 or of regeneration of thumbnails. The import date has remained unchanged but the date created and the date modified have both been changed on the file properties. The Exif Date as also been changed and mow matches the PSE Installation date as well.
I am running Windows 7 and first installed the trial version of PSE8 while I waited for the boxed version to come.
Since I am also experiencing some of the other bugs described in this forum, such as duplicated tags and the crashes when using people tagging etc. I am seriously thinking of going back to PSE7 and asking for a refund.
Has anyone else experienced this problem?
I did a backup of the catalog just before upgrading and I assume that I could restore that, and then import all the new pictures since the PSE8 upgrade.
Does anyone have any recommendations for fixing this situation? I suppose I could deinstall PSE8 and PRE8, do a fresh install from the official disks, restore my PSE7 backup and reimport the recent photos. I have to say this sounds like a lot of work though.
Peter

Thanks for the reply, John. After I wrote my post I found your comprehensive listing of resolved and unresolved problems with the PSE Organizer in 7 and 8 and saw that you had already found an unresolved issue with both 7 and 8 changing dates and times.
I have not consciously changed anything at Photoshop.com. I'm only using the on-line backup/synchronization as one form of back up. I also back up to an external hard drive and DVDs. But now that the main files are corrupted, later backups will be corrupted, too.
I did have the advanced option to "Resolve backup/sync conflicts automatically" checked by mistake for awhile and I believe the date problem occurred while I had that option selected. Now that I've de-selected that option, however, the improper dates/times keep regenerating themselves.
This program is a quite disappointing upgrade, all in all. As you note, it is a lot slower in several ways than PSE 7 was. The program size may itself account for that since it is more than three times larger than 7 was. What kind of programmer allows an automatic backup function to override dates and times which the user has specified in response to a dialog box which specifically asks you to specify dates and times? And what kind of programmer hides the selection of file types for backup under "Advanced Backup/sync Options"? Out of the box, PSE 8 has no files selected for backup. The Backup/sync icon indicates that it's operating normally even when nothing at all is being backed up because you haven't clicked on any file types under "Advanced Backup/sync Options.
I saw someone asking about other organizer programs for electronic photos and other files. One which was not mentioned, which has a basically bulletproof organizer function, is Creative Memories Memory Manager 3 for about $40. Editing features are quite limited, but functional with no glitches. Organizing is the main thing here; editing is secondary, as you'd expect from a program aimed primarily at the digital scrapbooking market. The entire program is very easy to learn and use and backups work without a hitch. You could always edit in PSE and then use another program like Memory Manager 3 to organize your files as long as you don't save the edited files as .psd files. See: http://www.creativememories.com/MainMenu/Our-products-and-services/Digital-Scrapbooking/Me mory-Manager%c2%ae The reason my wife and I moved to PSE from Memory Manager was the more sophisticated editing functions available in PSE, but by comparison PSE's Organizer is second rate, to be kind.
>>> "John R. Ellis" <[email protected]> 12/29/2009 10:39 PM >>>
Interesting, this is another symptom of a known bug: Photoshop.com doesn't handle unknown month, day, or time fields. (This is ironic, given that Adobe has been pushing a revision to its XMP standard specifically for handling unknown date/time fields.) See this post for other issues wth Photoshop.com:
http://forums.adobe.com/message/2306550#2306550
After you first sync with Photoshop.com, you can see that the thumbnails on Photoshop.com have incorrect date/times. But for me to reproduce your bug, I need to then change the tags or captions of the thumbnails on Photoshop.com. Then when I sync again, the incorrect date/times get copied back into the PSE catalog. If I don't add a tag or caption on Photoshop.com, the incorrect date/times don't get copied back.
Are you making any changes to the tags or captions of the photos on Photoshop.com?

Similar Messages

Change data capture problem?

Hii,
i am getting the following error when trying to execute the following procedure.
SQL>execute dbms_cdc_subscribe.create_subscription(-
change_set_name => 'SYNC_SET',-
description => 'This subscription is used for testing',-
subscription_name => 'TEST_SUBSCRIPTION');
ERROR at line 1:
ORA-06550: line 1, column 26:
PLS-00302: component 'CREATE_SUBSCRIPTION' must be declared
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored
I am trying to implement oracle change data capture in my DB.
DB version:9.2.0.6
Can any one help me to sort out this issue please.

If this package is exists DBMS_CDC_SUBSCRIBE then that Version will support this feature thats my understand.
This is successfully worked on our DB. Please check syntax like which may have space or anything...
Replace with your parameters and run, use notepad.
BEGIN
DBMS_CDC_SUBSCRIBE.CREATE_SUBSCRIPTION(
change_set_name => 'PROD1DB_CHANGES',
description => 'CDC for Cust',
subscription_name => 'PROD1DB_SUB');
END;
/

Change Data Capture problems

trying to run the DBMS_CDC_PUBLISH and DBMS_CDC_SUBSCRIBE packages, I have done all setup and calls correctly, but am getting the following error when trying to ACTIVATE a subscription:
RA-31514: change set disabled due to capture error
This seems to be a generic error telling me about a data capture error but I can find little else to helpo me track this down. Can anyone help???

Could you explain your requirement?
Where does change take place?

Possibly Corrupt Catalog .Dat Files - A Serious Problem?

This question continues from http://forums.adobe.com/thread/804620?tstart=-1.
The three .dat files (backupCt.dat, collstatus.dat and tagstatus.dat) in one of our Adobe\Catalog Folders subfolders ("Paintings") may be corrupted. Whereas these files appear to be rewritten routinely, along with the thumb.5.cache file, each time Adobe Photoshop Elements is opened to one or another of our catalogs, the three files have not been rewritten for the Paintings catalog since 3/9/11, although that catalog has been opened almost every day. This situation came to my attention because the three files showed up in error messages in the Second Copy backup program I run every night, saying that the three files could not be copied because access is denied. In my previous post (referenced above), MichelBParis suggested that I could delete those files safely and that they would be rewritten when the catalog was next opened. However, I can't delete the files, rename them, or move them elsewhere because of the access denied status (I get an error message asking me to be sure that the disk is not full or write protected [which it is not] and that the files are not currently in use [which they are not, at least as far as I can tell -- Adobe Photoshop Elements has been closed when I have attempted all procedures, and I don't see any other applications or processes running, as per Task Manager, that I can immediately identify as belonging to Adobe). I have thought about restarting the computer in Safe Mode to see if I can delete the files then. However, I am a bit nervous about trying this, as the Paintings catalog in question is huge and of enormous importance to my wife -- I don't want to do something that might inadvertently make it impossible to access or use that catalog (as happened to us once before when we were using Adobe Photoshop Album Starter Edition 3.2, and the catalog became corrupted).
My questions:
(1) Does anyone know what these three .dat files actually do? I've not so far been able to find this information via Google.
(2) If these files remain in their present state (access denied and non-rewritten), do we run the risk of ending up with a serious problem down the road and loss of our ability to access the catalog (or some other loss of functionality)?
(3) Would it be safe for me in fact to delete these three files if I can find a way to do so (e.g., in Safe Mode)?
(4) If it would, indeed, be safe for me to delete the files, and if that would seem to be a next step to try, are there any suggestions for how I could go about doing so?
(5) Any other suggestions about how I can get the Paintings catalog back in proper shape?
Thanks for any help anyone can provide!

Most likely the files are not corrupt if your basis is that the backup program cannot open the files. However, I would be concerned about the security settings in the files if multiple users need to access the same catalog. This might be why you aren't seeing any changes to the time/date because one of the user doesn't have rights to modify the file.
Please tell me what OS you are running and what version of PsE?
For PsE 9 (and I think 8), you can modify the media-analysis options from the Organizer...
Menu 'Edit->Preferences->Media-Analysis'
Uncheck either checkbox as shown in the red circles
After hitting 'OK', exit the organzier and reboot.
See if you can access the .Dat files.
Instead of copying the catalog, I would just create a new empty catalog. This can be done as follows...
Menu 'File->Catalog...'
Make sure you note where the current catalog is located before you continue. The name of the current catalog is found in the box at the bottom of the dialog with [Current] added to the end of the name. Now...
Click on 'New...'
Enter the new catalog name.
Click on 'OK'
The organizer will use the new catalog. You will now see nothing is in the organzier.
See if you can access the .dat files. You may need to reboot.
You can select the previous catalog as follows...
Menu 'File->Catalog...'
Click on the previous catalog name
Click 'Open'
There is something not right with the security settings especially if you want multiple users to be able and access the catalog. As far as how things got messed up -- I have no idea. Some possible options are that one user has more rights than another user. The one with more rights created the files just fine but the other user has no way to read the files. Or someone was messing with the security settings.
Security settings in Windows can get very complex very fast. I hesitate attempting to walk through this can be done because there could be many factors which has caused this issue. You could have specific security settings on the files which override parent directory security settings. Or the parent directory security setting could simply be wrong.
You first need to determine if both users need write access to the catalog. If this is the case and they are not administrators, I would go ahead and set the security settings on the folder containing the catalog. You do need to be careful so you don't remove security settings such that you cannot even make changes to the security settings. Make sure you give full control to "This folder, subfolders, and files" in the Permission Entry dialog.
I would encourage you to look at the effective permissions on all files in the catalog after making any changes and before you start up PsE again. I have no idea what would happen if the security setting was wrong on a single file. This could cause a corrupted catalog depending on how PsE is written.

Lookout OPC Client – Asynchronous I/O and Update Rate serious problems (Sequence of data)

I am using the Lookout OPCClient driver to connect to AB PLCs (EtherNet/IP protocol) and power measurement equipment (Modbus TCP protocol). The OPC server is the NI OPC Servers. The data that are read out from PLCs and PMs are energy meter readings, energy counters, power, voltage, current, frequency, power factor and el. energy quality measurements (THD). That energy meter readings are being stored in SQL database.
I am experiencing a serious problem regarding the accuracy of the meter readings. Several times per day, randomly, meter readings are losing the time sequence. For example, sequence is: 167, after few seconds 165, 166. In other words, present value followed by two previous old values. That generates a serious problem in our application that is expecting a naturally rising sequence of counter values.
Analyzing further, I isolated the problem to the connection between Lookout OPCClient and OPC Server. I made a simple application in Lookout 6.7 (opcproc.lkp, attached) with OPCClient parameters: NIOPCServers, OPC2, Asynchronus I/O, Update rate: 10000, Deadband: 0.0, that is reading just one tag from NI OPC Servers demo application (simdemo.opf).
By using OPC diagnostic tool from NI OPC Servers I record the sequence of OPC requests and responses. I found out that OPCClient sends every 2.5 sec “IOPCAsyncIO2::Refresh2()” call that is request for refreshing of all items in one OPC group. Few milliseconds later OPC Sever responds with callback function “IOPCDataCallback:: OnDataChange()(Device Refresh)” that actually refresh the data.
This periodic sequence is intrinsic to the OPCClient and cannot be disabled or changed (by my knowledge). This sequence is periodically interrupted by “IOPCDataCallback:: OnDataChange()” caused by update rate parameter of OPCClient (client is subscribed to server for periodic update of changed items).
In the case of demo application on every 4 refresh callbacks caused by refresh requests (2.5 sec) there is one update subscription callback determined by Update rate (10 sec).
QUESTION 1:
What is the purpose of update sequence and update rate when we have every 2.5 sec fresh values?
PROBLEM
The problem arises when we have a large number of items in OPC group. In that case the OPC Server starts to queue refresh requests because they cannot be fulfilled in 2.5 sec time because of large number of I/O points that must be scanned. At the same time update subscription callbacks are running at the period determined by Update rate. I observed in my production system that regular update callbacks has higher priority than refresh callbacks from the queue. That causes the loosing of timed sequence of data. After the update callback with fresh data, sometimes follow one or two refresh callbacks from queue with old (invalid) data. By adjusting Update rate parameter (1 hour, 2hours …) I can postpone the collision of data refreshes but I cannot eliminate it. Furthermore, the 2.5 sec automatic refresh are large burden for systems with many I/O points.
QUESTION 2:
Is there a way to disable automatic refresh request every 2.5 sec and just use update requests determined by Update rate?
QUESTION 3:
Is there a way (or parameter) to change the period of automatic refresh (2.5 sec)?
This problem is discovered for Lookout 6.5, 6.6 and 6.7 so I could say it is intrinsic to OPCClient. If I use synchronous I/O requests there is not an automatic refresh, but that is not an option for large systems.
Thanks!
Alan Vrana
System engineer
SCADA Projekt d.o.o.
Picmanova 2
10000 ZAGREB
CROATIA
T +385 1 6622230
F +385 1 6683463
e-mail [email protected]
Alan Vrana
SCADA Projekt d.o.o.
ZAGREB, Croatia
Attachments:
opcproc.zip ‏4 KB

The physical connection from LV to the switch is (I believe) copper crossover to fiber converter into a switch. Then, fiber from the switch to the end device (relay). The relay has all of the typical modbus registries and has been verified by inducing signals in to the system and measured/polled in LabVIEW and observed Variable Monitor. I am working with LV 8.2 and 8.5.
An OPC server would only add an additional translation of addressing within the configuration. The only real draw back would be the network overhead required to do this processing and not being representative of the end design configuration.
I will reiterated my question in another way:
I must answer the question to management that relates to data collection, test results and analysis; how often are you polling the client in relation to the outcomes measured? At this time I can not point at any configuration in the set up and execution that directs the data framing rate. I only measure the traffic and work with results. This needs to be clearly identified based on the relay modbus/tcp design capability of supporting an fixed number of client requests per second.
For testing purposes, I would like to be able to stress the system to failure and have prove capabilities with measured data. The present problem is that I have no basis to establish varying polling rates that effect the measured data transmission.
This raises another question. What handles the Variable Monitor data requests and how is this rate determined?
Thanks for your interest in my efforts.
Steve

WIN/Vista, PSE 7.0: Organizer problems with dates

Im working with our scanned photos now, so there is no EXIF data and the only dates are the scanned date and any later corrections in Photoshop CS3 before or after importing into PSE 7.0. I now have two date related problems that I didnt have with PE 5.0.
1) In the Organizer view, when I right click on the date to bring up the Adjust Date and Time screen, then click on Change to a specified date and time and click OK the day automatically changes to a day earlier, which has caused much confusion since all I am wanting to do is set a time to sequence photos from multiple cameras. How do I keep it from automatically changing the date?
2) Also, Ive had multiple times that Ive changed the date on a couple of photos and PSE 7 will place them incorrectly so that they are non-chronological. Specifically I now have two photos from a string of many on Dec 24 & 25, and some on Dec 26 and after. These two photos belong on Dec 26 chronologically, as well as where they fit in my file naming system. If I change the date on these to 12/26/1976, though, they are placed in my 12/25/1976 photos, not 12/26 where they should be. I have another photo dated 1/17/1977 that PSE has placed between 1/16 and 1/9/1977.
I thought these were quirky enough that I actually removed and reinstalled PSE 7.0, but these issues are unchanged.
FYI: Settings in Edit>Preferences:
General/Display Options/Date (Newest First): Show Newest First within Each Day is selected
Files/File Options: Use Last Modified Date if EXIF . . . is unchecked.

> In the Organizer view, when I right click on the date to bring up the "Adjust Date and Time" screen, then click on "Change to a specified date and time" and click "OK" the day automatically changes to a day earlier, which has caused much confusion since all I am wanting to do is set a time to sequence photos from multiple cameras. How do I keep it from automatically changing the date?
When a photo has a date but unknown time, PSE 6 and 7 (and perhaps 5 too) behave this way. Its a bug thats been reported to Adobe.
> 2) Also, I've had multiple times that I've changed the date on a couple of photos and PSE 7 will place them incorrectly so that they are non-chronological. Specifically I now have two photos from a string of many on Dec 24 & 25, and some on Dec 26 and after. These two photos belong on Dec 26 chronologically, as well as where they fit in my file naming system. If I change the date on these to 12/26/1976, though, they are placed in my 12/25/1976 photos, not 12/26 where they should be. I have another photo dated 1/17/1977 that PSE has placed between 1/16 and 1/9/1977.
When this happens, which view are you in? Display > Thumbnail View or Display > Folder Location view? Is this using Smart Albums to search by date? If this is still happening, can you upload a screen shot, the incorrect 12/26/1976 photo, and the adjacent 12/25/1976 photo? You can post these for free at www.pixentral.com. Ill take a look at their metadata.
There are a number of problems with time unknown, so Ive stopped using it:
http://www.adobeforums.com/webx?128@@.59b6aaa0
In particular:
- Search with date ranges doesnt properly handle time unknown.
- Other tools, such as Vista Explorer, dont correctly handle dates with time unknown in metadata written by PSE.
- If you have a series of slides youve scanned, you know their relative time ordering (due to the slide numbering) but not their absolute time. Theres no convenient way of preserving that ordering within PSE thumbnail view if you use time unknown.
So instead of unknown, I assign the times 12:00 AM, 12:05 AM, 12:10 AM, etc. (leaving gaps in case I need to insert another scan later).

Anyone have a problem using iPhoto "change date of photo" function?

I imported some old photos today and need to sent the time on them. I selected the photos and used the "Change date of photo" function. It worked fine on the first set. I tried adjust a second set and that's where problem began. I needed to change the date from 01-01-2002 to the correct date of 05-28-2004. I photo instead set the date to somewhere in 1989. I thought I must have typed the date wrong. So I selected the photos and tried again. Nope, it wasn't me. The date on the photos was set back to some time in 1983. I tried several more time... Well, lets just say I have photos dated in the 1700's..

I had searched the forum and could not find anything. Maybe someone knows where is is.
I fixed the photos the "brute force" way.
I deleted them from the library.
Changed the date on the files on a different computer and imported them again.
However this seam like a crap way to fix a iPhoto issue.
I hope that I don't need to fix the time on any more photos..
Clarence.

PSE 10 organizer changing date times of photos

I have been having an issue since PSE9 which continues into PSE 10 organizer. After scaning photos and saving into organizer it will not allow assingment of jsut a year or a year month. If I take an old family photo and change date (scanned date) to year 1930 with unknown month it appears to take. Nect I time go into organizer it has changed the date to 12/31/1929. When I assign year and month with no date it will assing a day. PSE 10 also changes time of raw photos, keeps correct year, month, and day but changes time to the time file imported. If I correct the time it appears to take but it reverts back. This has become a major issue as I have over 16K of pictures and have scanned in thousands of old family photos, reasearching dates to use, it is extremetly frustarating to have a program that changes these settings.

hog_2002 a écrit:
PSE 10 organizer now displays SAMSUNG CAMERA PICTURES as the title for every imported image. This is very annoying. How to I prevent PSE from assigning this attribute to the title metadata upon import? I have thousands of photos, and going through each one to delete the title isn't really an option. Has anyone encountered this type of behavoir?
Windows 7 pro, if that matters.
Thanks,
--Hoggie
It's an old behaviour from some camera manufacturers (also Olympus...) which write their brand name in the exif field reserved to captions:
Photoshop Elements 6/7/8 Frequently Asked Questions (FAQ)

Problem with Changing Data while Import through Excel Sheet

Hi Experts,
I am new to SAP LUMIRA and I am facing an issue with it. Actually, I am importing the data for analysis from an Excel sheet into SAP LUMIRA. I am able to prepare the visualization in the first go. But If I am changing the number of columns in the excel sheet afterwards (that may occur in normal circumstances where data is dynamic) and then refreshing the LUMIRA dashboard, it fails. Please can you tell me about a possible mistake or is it really feasible when we change data afterwards and then refresh the dashboards once again.
Looking forward to your answers.
Regards,
Aman

What is the error message?
Can you confirm you are using 1.15.1?

Serious problems including battery overheating

My dad and I both bought Revolutions and have had the same issues with our phones (listed below). We truly believe that the LG Revolution is a defective phone - what are the odds that we would both get "lemons"? While at the Verizon store on 3/13, the store, corporate customer service, and LG claimed to not be able to do anything for us except send us refurbished phones or return our phones to LG and have them worked on (HA. Seriously? Go without a phone? We don't have a land line anymore - might as well dump us on a deserted island). We were notified today, 3/15 that the phones were in the store ready to pick up, but they didn't come with new batteries! SERIOUSLY?!?! THE MAJOR ISSUE WITH BOTH IS THE BATTERY OVERHEATING! These phones are bound to either burn us or kill us. We don't want someone else's "fixed" phone, because it will just do the same thing! Unless Verizon will help us, I'm afraid we are going to get iPhones from another provider, as well as go to the BBB to file a formal complaint. I really don't want to, but I can't believe how much we have spent for our little death machines. We really hope Verizon will cooperate and uphold the standards they set forth in their employee handbook. We would love to be contacted by someone who can help. Please, don't give us the run-around. As anyone can see, factory resets, changing settings, etc. don't work. We have put up with those suggestions for months with no improvement.
My Dad's Revolution:
Bought LG Revolution ~July 3, 2011 for $250 + taxes & fees, car charger, (and eventually extra chargers). Over $300 total put in.
Battery gets overheated to the point that the phone is too hot to touch. This drains the battery from any percentage of battery to 0% in a matter of minutes. FIRE HAZARD IN YOUR POCKET! My dad's chest was almost burned! If it is too hot to touch on the outside, what is it doing to the guts of the phone?!
Not receiving text messages and picture messages that are sent
Internet doesn’t work properly - only when it feels like it
Loses data connection between 3G/4G/Wireless
Not always getting voice mail notifications
Phone burned up 2 wall chargers
Freezing
Phone is ringing, but the “answer call” screen doesn’t come up, so there is no way to answer the call
Phone rings once and then shows a missed call. When calling the person back, they say it rang the normal number of times before going to voicemail.
Not keeping a charge
Called sister next door and Dad could hear them, but she couldn't hear him. He called back and he could hear her fine, but she said he was very "scratchy" - keep in mind this is NEXT DOOR.
My Revolution:
Bought LG Revolution ~July 9, 2011 for $250 + taxes & fees, (eventually, multiple) car charger(s), insurance plan, (eventually, additional wall chargers) $400+ for the total cost
Battery gets overheated to the point that the phone is too hot to touch. This drains the battery from any percentage of battery to 0% in a matter of minutes. FIRE HAZARD IN YOUR POCKET! My thigh has almost been burned! If it is too hot to touch on the outside, what is it doing to the guts of the phone?!
Paying for “Unlimited Data” and phone constantly says “Mobile Network State: Disconnected”
Not receiving text messages and picture messages that are sent
Not being able to send text messages or picture messages
Getting the same text 3-4 times
Sending a text once and recipient getting it 3-4 times
Internet/apps don’t work due to no data
Loses data connection between 3G/4G/Wireless
Not always getting voice mail notifications – getting voice mails 14+ days late. This creates a serious problem for time sensitive messages.
Phone burned up 4 wall chargers and 2 car chargers
Freezing
Phone is ringing, but the “answer call” screen doesn’t come up, so there is no way to answer the call
Not keeping a charge. On a daily basis between 7:30am-12:30pm, I go from 100% to 20%. In the store on 3/13, the Verizon rep witnessed my phone go from 81% to 68% in about an hour
Phone rings once and then shows a missed call. When calling the person back, they say it rang the normal number of times before going to voicemail.
In the beginning, I would get email notifications and after I would read them, it would appear that they were “marked as read”, however, after I back out of the program, it notifies me of the same emails that I just read, only they’re once again “unread”. Now, I’m not getting ANY notifications of email except in the top drop-down screen, which if I click on it, I can see the emails, but after I back out, they disappear because the program decides not to work.
GPS is unreliable. It often says that I'm 2+ miles away from where I actually am.
The phone does what it wants to do when it wants to do it – not when you tell it to! All of our previous phones have given us reliable, clear service. What is wrong with this picture? HELP!!!

Hi I recently had the same problem with the LG Revolution. In fact it had been one of multiple replacement models that I had received in just a few weeks. The first two devices I had problems with them recycling power, I would make calls and they would make the same call multiple times i.e I would get through to the person I was intending on calling and the phone would call them on like a three way call asking me to merge the conversation I was only having with one other person... The 2nd replacement only lasted a few days. I was playing Words with Friends it gave me a sim error out of nowhere shut down. I checked the card after removing the battery and powered it back up. I was fine for about 10 minutes shut down and I was never able to turn it on again. The next phone they sent I received a few day ltr was the frosting on the cake. As soon as I tried to set it up the problems began. The phone was recycling power so much that it wouldn't fully power up before shutting down. Tech support insisted it had to be the battery, that there was no way they sent me 3 bad phones within 2 1/2 weeks... The new battery was sent over night. So I charged it up and gave it a go. It seemed fine at first, but then started acting up again. I resorted to it wasn't the battery and figured when I got to a land line or another line I would call Tech support. I was driving the phone was in my right lower scrub pocket apparently because of whatever mechanical defect it had overheated and burned me. I have been kind of at a loss when it comes to the Customer Service Dept. I have reported the incident to them even called to find out who to send my co pay bills too, no response. However they did have the nerve to send me a text asking for the device back or they were going to charge me $500. Now I'm thinking may be if people started taking things like this to the media they would act on it...

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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My Client is having a serious problem with the Contact Form Widget

My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
When I look at 'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed? If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field. My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
Can anyone help me figure this out? I really don't want to disappoint my first client.

Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan. This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents". Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues. On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

Data Mismatch problem in Production system

Dear Experts,
We have been encountering serious data mismatch problems with our source system since 29th Dec 2010.
We have realized this mismatch only on 11th Jan 2011. So, we have deleted entire data from 29th Dec 2010 onwards to 11th Jan 2011. Then we tried to load delta again as per our Process Chain sequence. Since then, our production system has become very inconsistent. We found that the entire data from 29th Dec 2010 to till date is started giving mismatch.
Our system got damaged in terms of data drastically. If I delete any bad requests from our Cubes & Data Store Objects, the next time when we try to load data, cube & Data Store Objects is showing the deleted request no. is not updated properly. Because of this, our Process chain is daily failing to complete and giving so many technical errors. We are totally confused to restore our data from 29th Dec 2010 to till date.
Can any one please help us to restore our data fully and Process Chain to run successfully...............?
Thanks in Advance,
Suman

Hi Suman,
I understood that you are using 3.x version of BW
such kind of issues occurs if you distrub the delta sequence by deleting the requests without making them red.
you can resolve this two ways......
1) Go to reconstruction tab of the DSO and CUBE, select all the req from 29th Dec 2010 thru 11th Jan 2011 and reconstruct them. once they appear in the request tab. make all the requests to red (set the QM status to RED) one by one and delete them from the CUBE and DSO.
This should set the delta status back to 29th and you will be able to run a repeat delta from then in your next delta.
2) Go to RSRQ and give the SID or the Request ID one by one that it is giving you ( request no. which is not updated properly)
Mke the QM status as RED for all of them.
Since you have already deleted them from the targets, just changing the QM status to RED will be sufficinet.
You have make the QM status to RED inorder to inform the system that the requset is incorrect one and has been deleted.
Once it is set to RED, system will not prompt any req and say "request no.# not updated properly".
i suggest you the second option.
Once you resume the delta load, it should run successfully.....and if you feel some data is still missing from 29th Dec 2010 thru 11th Jan 2011, just run a full repair load the get the data back.
If your Datasource is of LO extraction u may need to fill the setup tables to perform full repair.
Please let me know if the Datasource is of LO extraction. Also let me know once the issue is resolved.
Regards,
Sudheer.
Edited by: Sudheer Kumar Kurra on Jan 22, 2011 7:58 AM
Edited by: Sudheer Kumar Kurra on Jan 22, 2011 8:03 AM

Serious problem with query

I am facing a serious problem ,i need a help
I have a table with data
SELECT * FROM TABLE123;
A NAME AGE
1 AAMER 24
2 SYED 14
3 MAQDOOM 25
4 SWATHI 22
5 KEERTHI 20
6 KEERTHI 27
7 AMREEN 19
8 HARSHA 30
Here AAMER is referenced by 1
SYED is referenced by 2 --- so on
--I have a different query
In my project we run a query
select a,name,age
from table123
order by age;
A NAME AGE
2 SYED 14
7 AMREEN 19
5 KEERTHI 20
4 SWATHI 22
1 AAMER 24
3 MAQDOOM 25
6 KEERTHI 27
8 HARSHA 30
and this data is stored in another table
with reference chaged
Syed is referenced by 0
Amreen is referenced by 1
Keerthi is referenced by 2 -- so on
and when i need to retrieve single record with respective reference (Column A) from another table , i face a problem since the references are changed
Is there any way we can dynamically create a reference and thereby retrieve data corectly

You've a barrel full of problems here all the result of a bad design.
There is no reason for not maintaining the integrity of your data: None. At the very least you could create an intersecting entity containing the mapping of the primary key from one table to the other but this is still wrong-headed. Fix the design.
The other thing you should do is not use keywords for column names.
SELECT keyword
FROM gv$reserved_words
WHERE keyword IN ('A', 'NAME', 'AGE');2 out of 3 is not good.

M100 SERIOUS PROBLEM

I think this is a serious problem since I have never seen this before. I installed fresh copy of Xp (sp3) on Portege M100 lap top and as soon as I restarted I got two errors: 1. Windows Explorer had to close and 2. Dr. Watson showed some sort of error. I turned off the lap top using the power button since it was frozen, and after that the lap top never turned on. Every time i press power button I can hear it's on, the power button indicator on the top of the screen is blinking orange as if the lap top is on stand by, the cooler is working and the CD rom indicator is on as if it's working too, but I can see that it's not. The main problem with this is that screen is completely black, even when I turn it on it stays black, not even showing the bios message at the start. I really need help with this.
P.S I thought that it might be a mechanical problem so I changed the HDD and DDR and still no succes. (I have two of those lap tops, same kind). Does anyone know, by the way, where are jumpers on the mootherboard? Maybe if I reset Bios ... I don't know. ANY suggestion is more than welcome.

Hi
I will give You a hint below, BUT it is a bit dangerous becuase if You're not very careful You might loose all Your data!!!!
You can use Your recovery CD's to boot and gain access to the harddrive if it is formatted with FAT32.
Just boot the CD as normal but when You are asked if You want to recover, abort the process by pressing CTRL + BREAK.
That will bring You to a 'DOS' prompt and You can freely move around the directories of the harddrive.
If Your using NTFS You must make Your own boot CD with support for NTFS. There is a DOS-version av an NTFS driver available on the net (just google around and You will find it).
Please be very careful when using the tip above!
BR
Tom

PSE 8 - Changing Dates - Serious problem

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