PSE 9 bug

I have pse 9. In photoshop I am getting frequent lockups after trying to save after an edit.  I click on 'save as' and nothing happens.  'Save as' again and it works, but after ther save the system locks up.  I have to shut it down usung task manager.  Anyone else experience this and have a fix?  Thanks
Richard

The first thing to try when PSE gets weird is to reset the preferences. Quit the editor, then restart it while holding down ctrl+alt+shift. Keep the keys down till you see a window asking if you want to delete the settings file. You do.

Similar Messages

  • PSE 7 reconnect file bug?

    I have copied the following from a 2008 message which appears to address my problem, but I cannot figure out how to get to the advised thread. I tried searching on the apparent title words, but the result was always this same message.
    COPIED FROM 19 OCT 2008 MESSAGE FROM JOHN ELLIS:
    "If you reconnect a file and get the message <old file> was not connected to <new file> or The file already exists in the catalog, then youve stumbled over a PSE bug for which there are workarounds.   See this thread:<br /><br /><a href="/webx?14@@.59b66777/5">John Rolfe Ellis, "Cannot Reconnect; File already exists" #6, 17 Sep 2008 2:49 pm</a><br /><br"
    My husband put a new, larger hard drive into my computer and transferred all my files to the new one which is now the master C: drive. I have tried and tried to reconnect my files, individually and as a group, but I always receive the error message listed below in John Ellis's message. Has anything been done to correct this bug, if that's what it is? I cannot simply move everything back to the old F: drive, because now there are new photos mixed in and I've reorganized the folders. I can find the pictures manually, but can't get the program to accept my choices. I'm really beginning to regret spending the money to upgrade to PSE 7, especially as the program crashes or freezes up, too, but I'll deal with one problem at a time! BTW, I'm usiing Windows XP, service pack 3.
    Thanks for any help possible.

    Kathy,
    Hmm, the output is still truncated.  I've attached an example of what it should look like below -- after "PSE Volume Table" should be many lines.
    1. Did you reply via email, or did you reply by coming back to the forum in your Web browser?  (You need to do the latter -- email replies don't always work.)
    2. In the Notepad that "psedbtool" popped up with the contents of "output.log", is it possible that some of the output wasn't showing (scrolled out of view)?  Do Edit > Select All, Edit > Copy, and then paste.
    Here's what it should look like:
    psedbtool version 1.07
    Opening catalog C:\Users\Ellis\Catalogs\PSE 7\Test\catalog.pse7db
    Photoshop Elements version:      7
    Total files               :      1
    Total files missing       :      0
    Total files offline       :      0
    Total files wrong volume  :      0
    PSE Volume Table
    Path used by PSE        : \\elliskids2\john
    Type                    : network_drive
    Status                  : online
    Total files             : 1
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : //elliskids2/john
    Serial                  : //elliskids2/john
    Drive_path_if_builtin   :
    Id                      : 230
    Path used by PSE        : C:
    Type                    : builtin_drive
    Status                  : online
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : SW_Preload
    Serial                  : 66DE-00DA
    Drive_path_if_builtin   : C:
    Id                      : 108
    Path used by PSE        : C:\Users\Ellis\Catalogs\PSE 7\Test
    Type                    : database_relative_drive
    Status                  : online
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : database relative
    Serial                  : amoc:database_relative_volume
    Drive_path_if_builtin   :
    Id                      : 2
    Windows Drives
    Drive  Type             Serial     Path
    C:     builtin_drive    66DE-00DA 
    D:     removable_drive  0000-0000 
    E:     readonly_drive   0000-0000 
    G:     builtin_drive    5A63-D657 
    Z:     network_drive    F2E8-85B8  \\elliskids2\john\

  • Quickly reconnecting large numbers of photos in PSE 6 and 7

    [This is a significant revision of my message posted here on 2/8/2008 and in the Photoshop Elements 6.0 FAQ forum on 2/9/2008. It is split across two messages.]
    Part I of II
    When you move photos from one location to another using Windows Explorer or some other tool outside of the Organizer, PSE reports those files as missing, and a question mark appears on the thumbnails in the Organizer. The File > Reconnect command can reconnect those files with their new location, but it can be very slow and sometimes only connects a few files at a time.
    Its always best to move files and folders using the Organizer, avoiding the need to reconnect. But if youve already moved those files, here are some ways of coping in PSE 6 and 7:
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    2. Reconnect an entire folder all at once. If you cant or dont want to use the first method, you can use File > Reconnect > All Missing to reconnect more than one file at a time.
    Its not immediately obvious, but the Reconnect > All Missing window can reconnect an entire folder of files all at once. On the left-hand side, under Files Missing from Catalog, click Select All. On the right side, under Locate the Missing Files, browse to the folder containing the files. A thumbnail of one of the files should be displayed. Click Reconnect, and all the files in the folder will be reconnected. If there are files in other folders remaining to be connected, theyll still be displayed on the left, and you can repeat the process.
    3. Reconnect an entire folder tree all at once. If youve moved an entire tree of folders and theyre now disconnected, you can persuade PSE to reconnect them all quickly.
    a. In Edit > Preferences > Files, select the option Automatically Search For And Reconnect Missing Files.
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    c. Do File > Reconnect > All Missing. PSE will start searching near the folder containing the missing file you reconnected in step b, and it will usually find all the missing files within a couple of minutes of searching.
    d. If step c doesnt find all the missing files, or youre impatient, you can explicitly tell PSE where to search:
    ]i. Do Help > System Info and write down the folder location of your catalog.
    ]ii. Exit PSE.
    ]iii. Use Windows Explorer to navigate to the catalog folder.
    ]iv. Open the file rmf.3.cache in Notepad. This file was created in step b above. It contains the most recent folders in which you reconnected files (rmf = reconnected media folders), and the Reconnect command always searches these folders first before scanning the rest of your drives.
    ]v. Delete all of the contents of the file and add a single line containing the full path of root of the folder tree containing your photos. For example, if you moved the folder tree to E:\data\photos, add that as a single line to the file.
    ]vi. Save the file.
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    <i>Part II of II</i><br /><br /><b>4. Reconnect folders residing on a network drive.</b> If youve moved folders that originally resided on one network drive to another network drive, the Organizer will treat them as offline rather than missing, and it will show a red circle with a vertical line in the corner of the thumbnails.   An offline file is one that might show up later on, such as when you reconnect your laptop to the network containing your file server or you insert a DVD containing your archived photos.<br /><br />Since the moved files are offline, the PSE 6 Reconnect All Missing command wont do anything but tell you there are no files to reconnect.  You can force PSE to reconnect many offline files at once:<br /><br />a. Select all the photos that are offline.<br /><br />b. Do File > Write Keyword Tag and Properties Info.<br /><br />c. In the Find Offline Volumes window that pops up, select Reconnect and click OK.<br /><br />Unfortunately, method 3 doesnt appear to work with offline files on a network drive.  If you have a large number of individual folders and dont have the patience to reconnect each folder in turn, you can either use method 1 (restore the files to their original location) or recreate the original UNC name for the network drive (e.g. \\mycomputer\share).  (You could also try editing the catalog file using the tool sqlite3  search these forums for how to do it.  But thats sketchy at best.) <br /><br />------------------------------------<br />If you reconnect a file and get the message <old file> was not connected to <new file> or The file already exists in the catalog, then youve stumbled over a PSE bug for which there are workarounds.   See this thread:<br /><br /><a href="/webx?14@@.59b66777/5">John Rolfe Ellis, "Cannot Reconnect; File already exists" #6, 17 Sep 2008 2:49 pm</a><br /><br />------------------------------------<br />I havent tested any this in PSE 5, so I cant say how much works the same way.

  • Using PSE 6 and 7 with DPI's larger than 96

    Many people have discovered that if they increase the DPI (dots per inch) of their high-resolution Windows monitor to make text more readable, the PSE 6 and 7 Organizer will no longer show the menu bars.
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    <i>Part II of II</i><br /><br /><b>4. Reconnect folders residing on a network drive.</b> If youve moved folders that originally resided on one network drive to another network drive, the Organizer will treat them as offline rather than missing, and it will show a red circle with a vertical line in the corner of the thumbnails.   An offline file is one that might show up later on, such as when you reconnect your laptop to the network containing your file server or you insert a DVD containing your archived photos.<br /><br />Since the moved files are offline, the PSE 6 Reconnect All Missing command wont do anything but tell you there are no files to reconnect.  You can force PSE to reconnect many offline files at once:<br /><br />a. Select all the photos that are offline.<br /><br />b. Do File > Write Keyword Tag and Properties Info.<br /><br />c. In the Find Offline Volumes window that pops up, select Reconnect and click OK.<br /><br />Unfortunately, method 3 doesnt appear to work with offline files on a network drive.  If you have a large number of individual folders and dont have the patience to reconnect each folder in turn, you can either use method 1 (restore the files to their original location) or recreate the original UNC name for the network drive (e.g. \\mycomputer\share).  (You could also try editing the catalog file using the tool sqlite3  search these forums for how to do it.  But thats sketchy at best.) <br /><br />------------------------------------<br />If you reconnect a file and get the message <old file> was not connected to <new file> or The file already exists in the catalog, then youve stumbled over a PSE bug for which there are workarounds.   See this thread:<br /><br /><a href="/webx?14@@.59b66777/5">John Rolfe Ellis, "Cannot Reconnect; File already exists" #6, 17 Sep 2008 2:49 pm</a><br /><br />------------------------------------<br />I havent tested any this in PSE 5, so I cant say how much works the same way.

  • Psedbtool, a utility for PSE 6 and 7 catalogs

    Ive created a free utility, psedbtool, for use with Adobe Photoshop Elements (PSE) 6.0 and 7.0 (Windows only). With psedbtool you can:
    - Detect problems with the locations of files recorded in PSEs catalog.
    - Extract the catalog contents into text files readable by Excel and other tools.
    - Write the metadata of cataloged photos and files more reliably than with PSE.
    This helps you maintain your PSE catalog, work around PSE bugs, use third-party tools with your catalog, and migrate your files and metadata into other programs.
    To download psedbtool, go to http://www.johnrellis.com/psedbtool/.
    This is the first version, so Im sure there are bugs and misfeatures. Please email bugs, suggestions, and feedback (click on my name above for my address).

    I'm afraid I won't be doing a version for PSE 5 :-( The internal database schema for versions 5 and earlier is completely different. It's also a lot easier to poke in the version 5 database using Microsoft Access.

  • Bug report: entering serial number does not work with azerty keyboard

    I did not find a place to submit bug reports, so I'm posting here.
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    You can submit a bug report by clicking "Feature Request/Bug Report" in the upper-right corner:
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  • PSE 6 switching to a new computer - any way to import albums and tag/label heirarchies?

    I've just switched to a new computer and have copied and imported all my photos over to it. When I imported the photos using PSE6, I lost all the heirarchies of tags/labels (e.g., people not in the people category, ditto for places, animals, etc.). Also, I've lost all my albums. Is there a way to export/import this information from my old computer before it goes to the recycling bin?
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    Mary

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    That is not good moving within Folder Location view should not produce missing files. This suggests you may have encountered one of the PSE bugs in handling hard drives.
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    > it appears that all the files are going in without any subdirectories
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  • Cannot start Photoshop Elements 8 - scratch file error

    Admittedly, I posted this in the wrong forum: http://forums.adobe.com/message/3020052#3020052.  Also, I resolved my issue, but I'm posting this because it's apparent other are having the same issue and maybe this will help them.
    When attempting to launch Photoshop Elements 8 on a brand new, core I7 MacBook Pro running Snow Leopard, I got an error message that PSe was unable to create a scratch file due to insufficient permissions.  I've seen others having this issue, and here is what I have tried:
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    3.  Started PSe while holding Option Command and attempted to change scratch file location from "Start" to "Macintosh HD" - no change.
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    -Randy

    Ahh, a point I failed to see Have you tried resetting the Photoshop preference file? Hold Ctrl+Alt+Shift/Cmd+Opt+Shift as you initiate Photoshop's startup. Select "yes" when asked if you would like to continue with reset.
    Benjamin

  • French accents qwerty keyboard holding a e o u etc does not work

    holding letters e a o u etc on qwerty keyboard Macbook Air does not show any longer options

    You can submit a bug report by clicking "Feature Request/Bug Report" in the upper-right corner:
    http://www.adobe.com/support/photoshopelements/
    Despite what it says, I've seen no hard evidence that Adobe ever pays attention to PSE bug reports.

  • Undoing auto analyzer damage: screwed up metadata

    I am annoyed at the Adobe auto-analyzer for touching all my JPG photos and re-setting the file's time stamp, among other possible changes (adding GPS coordinates, maybe other changes).  I am trying to neatly undo that unwelcome change.  Ideally, I wouldn't have to abandon my catalog, where I've invested hours over many years labelling and grouping photos (version sets) in Elements 4. So here's what I tried, which didn't work.  I am hoping someone has a suggestion. I hope I am providing enough detail, as this is a bit confusing.
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    For photos taken with an old (year ~2000) camera, which didn't use EXIF, the dates appear correct until the file is opened in the editor.  When I close the file without changing it or saving it, the Date Modified is set to 2010, and it jumps to the bottom of the organizer (which I keep sorted by date). And to add insult to injury, the filesystem timestamp gets updated to 2010.  What do you know, the image now has GPS coordinates (0,0) too.
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    You’re the victim of multiple PSE bugs.  Besides the Auto-Analyzer mess: Whenever you invoke the Editor, it does the equivalent of File > Write Keyword Tag and then rereads all the photo’s metadata from photo back into the catalog.  There is a bug that prevents PSE from writing the metadata (e.g. the date) into older photos, so when you invoke the Editor, incorrect date information will get read back into the catalog.
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    2.    Remove all the Smart Tags assigned to your photos:  Select all you photos, right-click and click Remove Keyword Tag > tag for each smart tag.
    3.    Remove all the GPS locations of 0,0 assigned to some of your keyword tags by the Auto-Analyzer:  For each tag, right-click it and click Show On Map.  If its location is 0,0, then right-click the tag and select Remove From Map.
    4.    Remove all the GPS locations of 0,0 assigned to your by images by the Auto-Analyzer:
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    5.    Get the metadata in your catalog (date/times, keyword tags, GPS locations, etc.) correctly written into your photos, including your very old photos that PSE trips over: Download the utility psedbtool:
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  • AWT-EventQueue-0 - NullPointerException

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    ok, here's the text, paste it into an empty file called jdevpatch.bat in the same directory as the unzipped files. I've just re-downloaded the patch from Oracle and the file is definately in the zip file so I'm not sure what the problem is (do you have a setting in explorer to hide files with the extension .bat?)
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    setlocal
    set BUGNUM=5718091
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    echo One-off Patch generated on 1st June for PSE %BUGNUM% ( Base Bug - %BASEBUGNUM% )
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    echo Installing Jdeveloper / BC4J patch ...
    mkdir %BASEBUGNUM%
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    mkdir BC4J
    cd BC4J
    mkdir lib
    cd lib
    mkdir adfm
    cd adfm
    copy %JDEV_HOME%\BC4J\lib\adfm.jar .
    mkdir oracle\jbo\uicli\binding
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    copy /Y ..\..\..\..\JUCtrlAttrsBinding.class               oracle\jbo\uicli\binding
    copy /Y ..\..\..\..\JUCtrlAttrsBinding$mySetEnabledThread.class     oracle\jbo\uicli\binding
    %JDEV_HOME%\jdk\bin\jar -uf adfm.jar oracle\*
    @echo on
    copy %JDEV_HOME%\BC4J\lib\adfm.jar %JDEV_HOME%\BC4J\lib\adfm.jar.%BASEBUGNUM%.orig
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    copy /Y ..\..\..\..\JUCtrlAttrsBinding.class               oracle\jbo\uicli\binding
    copy /Y ..\..\..\..\JUCtrlAttrsBinding$mySetEnabledThread.class     oracle\jbo\uicli\binding
    %JDEV_HOME%\jdk\bin\jar -uf adfui.jar oracle\*
    copy %JDEV_HOME%\BC4J\jlib\adfui.jar %JDEV_HOME%\BC4J\jlib\adfui.jar.%BASEBUGNUM%.orig
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    :end

  • Bugs I've Encountered In PSE 7

    Here are all the reproducible bugs I’ve encountered in PSE 7.  Problems added since my last posting are marked [N].  In the coming weeks, I’ll evaluate PSE 8 to see how many of these have been fixed.
    I’ve reported all of these problems to Adobe. Almost all of them are in the Organizer.  Based on all the reports on the forums, it appears that the Editor has far fewer problems than the Organizer.   Perhaps that’s because the Editor shares the same code with the professional Photoshop, while the Organizer appears to be an orphaned consumer product whose development Adobe has moved offshore.
    For reference, my computer is a midrange Vista laptop with a dual-core 1.9 GHz processor, 4 GB of memory, and a 7200 RPM disk (the same speed as desktop disks).
    File Management and Tagging
    Major Problems
    [N] The conversion of a catalog from PSE 6 to PSE 7 doesn’t properly handle photos that are stored within the PSE 6 catalog folder (as occurs when PSE 6 was used to restore a catalog from a backup).  As a result, it isn’t possible to save photos in version sets, and PSE 7 will create duplicate thumbnails in the Organizer for an edited file.
    File > Backup/Restore Catalog doesn’t backup and restore audio in slide shows.
    Using Folder Location view to move a folder containing hidden files imported in the catalog will silently fail to move the hidden files and will leave the unhidden files disconnected in the catalog.
    When converting a previous-version catalog whose photos are stored inside the catalog folder, as occurs when you’ve previously used File > Restore Catalog with New Location, PSE 7 needlessly copies all those photos. If you have a very large catalog, this will waste huge amounts of disk space; and if there isn’t enough disk space to do the copy, the conversion will fail instantly with a generic non-explanatory error message.
    After reconnecting a file on a network drive, PSE will let you import the file a second time, failing to recognize it as a duplicate.  The catalog is left in an inconsistent state, with two entries in the volume table for the network drive, one upper case and one lower case.
    The Organizer fails very ungracefully when two drives have the same volume serial number, e.g. because of the use of a disk-cloning utility.
    I’m very disappointed that Adobe didn’t add the three lines of code that would have issued a warning when it discovered two drives with the same number.  While most people will never encounter this, when it strikes someone, its symptoms are very mysterious.
    The Reconnect command fails to reconnect when: you move your photos to a new drive, assign the drive the letter of the old drive to the new one, and leave both drives connected to your computer.
    If a hard drive containing photos in the catalog gets its drive letter reassigned by Windows, then the left-hand folder pane of Display > Folder Location view shows the old drive letter, not the new one, as containing the photos.
    This sounds innocuous, but it led a user on the forums to select the wrong drive when dragging and dropping a folder, permanently deleting some files.  This bug and the previous one with Reconnect have the same underlying cause – the Organizer doesn’t update drive letters in its catalog.
    Folder Location view shows incorrect folder contents when more than one keyword tag is selected in the Keyword Tags pane.
    Based on reports on the forums, there appear to be other situations where Folder Location view shows incorrect folder contents, but they haven’t been easy to reproduce.
    The Restore Catalog command puts the wrong path into the restored catalog for folders whose name starts with the catalog name, and it will mark files in those folders as missing. For example if the catalog is named “houses”, and a folder containing photos in the catalog is named “houses photos”, files in the restored catalog will have the path “houses\ photos\” instead of “houses photos\”.
    Minor Problems
    In File > Export, the Common Basename can no longer be empty, and a hyphen is added automatically, so you can no longer get files named 1.jpg, 2.jpg, etc.
    You can get files named 1.jpg, 2.jpg, etc. but you can’t get files named p1.jpg, p2.jpg, etc. – a hyphen is still added in that case.
    Setting the Apply Metadata > Author or Copyright fields or the option Preserve Current Filename In XMP of the advanced options of the Photo Downloader causes duplicate files to be downloaded and imported.
    Integration with Photoshop.com
    Major problems
    [N] Photoshop.com shows an incorrect date/time taken for photos with unknown month, day, or time.
    For photos taken in years prior to 1970, the date/time shows as 12/31/1969 08:00 AM.  For photos with year taken 1970 or later, the date/time shows as the the first month/day/minute/second in that time period in UTC that then gets converted to local time; e.g. “7/2/2005” gets shown as “7/1/2005 5:00 PM” for a user in PDT.
    [N] Photoshop.com doesn’t obey the EXIF Orientation metadata field and can show photos rotated incorrectly, e.g. if they were rotated with the PSE option Edit > Preferences > Files > Rotate JPEGs/TIFFs Using Orientation Metadata.
    Changes to the order of photos in a PSE album aren’t synced to Photoshop.com, and vice versa.
    Adding a photo to a second synced album will cause Photoshop.com to lose any changes you’ve made with PSE’s Edit > Adjust Date And Time.
    If you you rename a file that’s synced with Photoshop.com, Photoshop.com doesn’t pick up the new name (important if you’re using Photoshop.com as a backup service).
    Only the top photo in a version set is synced with Photoshop.com (so you can’t rely on Photoshop.com to backup version sets).
    When a stack is synced with Photoshop.com, all the photos in the stack are synced, but the fact that they were in a stack is lost (so you can’t rely on Photoshop.com to backup stacks).
    Map View
    Major Problems
    Map view is unusably slow with more than about 6-8,000 mapped photos.
    When I tested PSE 7 by importing 12,000 photos (the size of my catalog) that had GPS locations, the red push-pins didn’t blink uncontrollably as they did in PSE 6.   But the Organizer crashed a number of times when I tried to zoom and pan the Map view until I was able to scroll the map to another country and then back again.   The CPU continued to consume 80% of a single CPU (40% of two), even 10 minutes after I closed Map view. When I selected Limit Search to Map Area, PSE took over a minute to respond.
    It takes 5 seconds to assign a keyword tag to a photo if there are 1,000 or more photos with map locations.
    In PSE 7, it takes 3 seconds with 1,000 photos, 12 seconds with 8,000 photos, and 18 seconds with 12,000 photos.
    Giving a map location to a tag assigned to hundreds of photos makes both the Keywords pane and the Map view unusably slow.
    Giving a map location to a tag assigned to 2000 photos makes assigning any keyword tag to a photo very slow (see above).    Searching on keyword tags takes 15 seconds, and a Show All takes 15 seconds.
    Removing the map push-pin of a tag assigned to hundreds of photos mistakenly tries to update the metadata of each photo, which can take tens of minutes and fill up your recycle bin.
    The weird thing is that assigning a map location to the tag doesn’t try to write the metadata of files with that tag.
    Moving map locations always fails, silently (too bad if you want to record backcountry locations not namable via a place name).
    If a photo with GPS coordinates is imported, it doesn’t show as a red push-pin on the map.
    Scrolling the map or restarting the Organizer causes the pin to appear.
    Color Management
    Major Problems
    The Organizer considers photos produced by cameras set to the color space Adobe RGB as untagged with a color profile, showing their colors incorrectly.
    Metadata
    Major Problems
    When setting the Organizer’s date/time for imported photos containing EXIF:DateTimeOriginal but not XMP:DateTimeOriginal, PSE 7 doesn’t properly handle US Daylight Savings Time in years prior to 2007.
    Edit > Adjust Date and Time doesn’t properly handle US Daylight Savings Time when setting date/times many decades ago, e.g. October 5, 1961 12:00 PM.
    In Thumbnail View, the Organizer incorrectly orders files that have unknown time. For example, it will show a file dated 12/25/1976 8:00 PM PST after a file dated 12/26/1976 (unknown time) on a computer in time zone PST.
    If you set a file's date/time fields to all unknown with Edit > Adjust Date And Time, the value of EXIF:DateTimeOriginal isn't cleared by File > Write Keyword Tag.
    The File > Write Keyword Tag command doesn’t create or update .XMP sidecars for Nikon D300 or D80 .NEF raw files (but it does for Canon CR2 raw files).
    New dates set by Edit > Adjust Date and Time sometimes get silently lost.
    See http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Date/times_of_files for details and workarounds.
    [N] Edit > Adjust Date and Time > Shift To New Starting Date And Time and > Shift By Set Number Of Hours writes the time in UTC rather than local time, as required by the standard, causing other tools to show the wrong date/time.
    File > Write Keyword Tags and Properties fails to write the map location (GPS coordinates) of TIFFs (tested with TIFFs produced by the PSE Editor and the Nikon Coolscan V, Nikon Coolscan 5000, and Epson 4490 scanners).
    File > Write Keyword Tags doesn’t write the map location (GPS coordinates) into the .xmp sidecar files of Nikon D80 or Canon G9 raw photos.
    [N] The Organizer ignores correctly formatted EXIF GPS locations in some files that many other programs can read without trouble; this may be because the EXIF is encoded in little-endian byte order.
    Minor Problems
    [N] Deselecting the option Use “Last Modified” Date If EXIF Date Is Not Found does not work – the last-modified date is always used for an imported file that doesn’t contain an EXIF date.
    The Properties – Metadata window shows the wrong value for Date Time Original when the month, day, or time is unknown.
    Edit > Adjust Date and Time applied to a file with time “unknown” decrements the date by one day.
    When you save an edited photo as a new file but not in a version set, the edited version picks up the date/time and caption of the original but not the keyword tags, star rating, or notes.
    With the Import EXIF Caption option turned off, captions pre-existing in a file’s EXIF:ImageDescription metadata field reappear in the Organizer after invoking the Full Editor.
    Searching
    Major Problems
    The timeline doesn’t correctly display date ranges spanning many years.
    Using the Keyword Tags pane, you can no longer exclude a parent category from a search, e.g. exclude all photos tagged with any tag in the People category.
    The User Guide gives two examples of how to use category exclusion that just don’t work in PSE 6 or 7.  Interestingly, you can almost work around this by doing a text search of “not <category tag>”, e.g. “not People”.   But this will also exclude photos that happen to have the word “people” in their filenames, captions, or notes, probably not what you want.
    Find > By History > Imported On sorts the photo dates alphabetically, rather than by date/time, and it takes a couple of minutes on a large catalog, making the command almost useless; and it shows a scary message “Deleting Keyword Tags”.
    [N] Searching with the Find Bar for “1 star and lower” doesn’t show photos with 0 stars.
    Find > By Details > Rating Is Lower Than 1 Star does work.
    Searching for “0 stars only” doesn’t work for photos in a catalog converted from PSE 5.
    Searching with date ranges doesn’t properly handle time “unknown”.
    Minor Problems
    The Show All button sometimes doesn’t appear if you quickly type a query into the Search text box and hit Enter.
    Setting a date range and then excluding two tags from the search clears the date range.
    Show All doesn’t clear a date range set by Find > Set Date Range (can be very confusing).
    Save Search Criteria As Smart Album isn’t available if a date range has been set but no other search criteria have been.
    When searching, you can exclude a keyword tag and then include an album, but you can’t do it in the other order.
    User Interface
    Major Problems
    On 1024x768 displays, and sometimes at higher resolutions, the Editor Print window is positioned to perfectly obscure the scroll bar of the drop-down list of printer profiles, leading people to think their printer’s profiles aren’t available.
    This bug occurred with higher-resolution displays in PSE 6.
    The menu bars don’t display if you have changed the screen DPI to be larger than 96 (as many people do on today’s ubiquitous high-res displays).
    There is a workaround for both PSE 6 and 7. Set the option > Edit > Preferences > General > Use System Font.  The result isn’t that pretty, since some of the application text will be large and some will be small, but it’s functional, and you’ll still be able to use the higher DPI with all your other applications.
    Minor Problems
    In the Properties window of Full Screen mode, if you click in the Notes field and do Ctrl-A to select all the text, then click in the Caption field and do Ctrl-A to select its text, the notes remain highlighted.
    In the Organizer, Help > System Info reports the wrong amount for “Built-in Memory” on computers with more than 2GB of installed memory.  (The command reports the correct amount in the Editor.)
    The setting of View > Show Borders Around Thumbnails isn’t remembered after you restart PSE.
    Copying a paragraph from Microsoft Word and pasting it into the Notes field of a keyword tag causes some of the spaces between words to be deleted.
    Ctrl-A to select all text doesn’t work in the text fields of the Properties window.
    Interestingly, you can use ctrl-A in the text fields of the full-screen mode Properties window.
    In the full Editor, if at least one open photo is minimized to the Project Bin, Ctrl-Tab no longer cycles through the open windows.
    Dialogs in the Editor sometimes bounce back when you try to move them.
    Dates are shown by Display > Import Batch as 2\20\2008 rather than 2/20/2008.
    In Create > Slide Show > Slide Show Preferences dialog, you can't use backspace or delete to clear the text in the Static and Transition Duration fields -- you need to select the text and then type over the selection (non-standard Windows behavior).
    Escape doesn’t close the full-screen-mode Properties dialog.
    You can’t use the Windows Explorer Tile command to tile the PSE Organizer and Editor windows.
    The Editor window can’t be resized the standard Windows way by grabbing any edge, just the lower-right corner.
    Alt doesn’t underline the shortcut letters of top-level menu items in the Full Editor (but it does in the Organizer).
    The width of the Editor's Palette Bin can't be adjusted by dragging the left edge, as you can with all the other similar panes (Project Bin, Organizer Bin, Map View).
    Slide Shows
    Major Problems
    The duration of a video clip included in a Slide Show is set to the default duration, not the length of the video clip, and right-click Edit Duration doesn’t change the clip’s duration.
    For video clips, PSE 7 doesn’t enable the command to change the duration as it does for photos. But you can work around this by using Add Media > Photos And Videos From Folder to add the clip to the show.
    An audio caption attached to a photo isn’t imported into a slide show even though the option Include Audio Captions as Narration is selected.
    Editor
    Minor Problems
    [N] The Editor crashes if you invoke Quick Fix and use just one Touch Up tool (e.g. Whiten Teeth) and then save the file (but your changes are correctly saved).
    The File > Save For Web command doesn’t remember the last settings (e.g. file format and quality) after your restart the Editor.
    For a workaround, see http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Allow_Save_For.

    Just kidding.    But, are you going to give us a bug comparison between 7 and 8 ?   I will probably sit version 8 out and get 9 next year.  Thanks for the list!
    Juergen

  • Why am I getting an "Activation Error" message in PSE 10?  Bug in program??

    A little over 6 months ago, my desktop bit the dust.  I set up a new laptop, and loaded PSE 10 onto it.  I have been using it since then.  Today, I downloaded some photos from my SD card into PSE 10, worked fine.  I then opened Editor, and the screen popped up with a big box saying "Activation Limit reached for Photoshop Elements 10."  It also says "This serial number has already been activated on two computers".  Well, that is probably true ... the desktop that bit the dust, and the one I'm on now where the message showed up.  I "re-tried" and it repeated the message.  It tells me that if I click on "Remind me later", my software will stop working in 30 days.
    What the hell is going on here?  If Adobe allows activation on two computers, then I shouldn't have a problem because this did NOT happen because I'm trying to install anything ... I only tried to open Editor on the laptop I've been using for over 6 months!  If it doesn't allow 2 computers, what do I do?  I can't "de-activate" the one on my desktop since that computer is toast.  But if that is the case, why is this just showing up NOW?  It should have happened earlier, no?
    I think there is some sort of bug in PSE 10 that hasn't been addressed ... or hasn't been addressed on my system.  How do I resolve this?  If it matters, I am using Windows 7, 64 bit, 8 GB RAM,

    It's just part of the wonderful world of activation. Just go here:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    and start a chat session (the chat window doesn't always appear, but it usually does), and they'll sort it out for you.

  • Bugs Ive Encountered In PSE 7

    Here are all the reproducible bugs Ive encountered in PSE 7. Problems added since my last posting on 10/5/08 are marked [N]. Because of limitations of the forum, this list is split across several messages.
    Ive reported all of these problems to Adobe. Almost all of them are in the Organizer. Based on all the reports on the forums, it appears that the Editor has far fewer problems than the Organizer. Perhaps thats because the Editor shares the same code with the professional Photoshop, while the Organizer appears to be an orphaned consumer product whose development Adobe has moved offshore.
    For reference, my computer is a midrange Vista laptop with a dual-core 1.8 GHz processor, 3 GB of memory, and a 7200 RPM disk (the same speed as desktop disks).
    File Management and Tagging
    Major Problems
    [N] File > Backup/Restore Catalog doesnt backup and restore audio in slide shows.
    [N] Using Folder Location view to move a folder containing hidden files imported in the catalog will silently fail to move the hidden files and will leave the unhidden files disconnected in the catalog.
    [N] When converting a previous-version catalog whose photos are stored inside the catalog folder, as occurs when youve previously used File > Restore Catalog with New Location, PSE 7 needlessly copies all those photos. If you have a very large catalog, this will waste huge amounts of disk space; and if there isnt enough disk space to do the copy, the conversion will fail instantly with a generic non-explanatory error message.
    [N] After reconnecting a file on a network drive, PSE will let you import the file a second time, failing to recognize it as a duplicate. The catalog is left in an inconsistent state, with two entries in the volume table for the network drive, one upper case and one lower case.
    The Organizer fails very ungracefully when two drives have the same volume serial number, e.g. because of the use of a disk-cloning utility.
    ]Im very disappointed that Adobe didnt add the three lines of code that would have issued a warning when it discovered two drives with the same number. While most people will never encounter this, when it strikes someone, its symptoms are very mysterious.
    The Reconnect command fails to reconnect when: you move your photos to a new drive, assign the drive the letter of the old drive to the new one, and leave both drives connected to your computer.
    If a hard drive containing photos in the catalog gets its drive letter reassigned by Windows, then the left-hand folder pane of Display > Folder Location view shows the old drive letter, not the new one, as containing the photos.
    ]This sounds innocuous, but it led a user on the forums to select the wrong drive when dragging and dropping a folder, permanently deleting some files. This bug and the previous one with Reconnect have the same underlying cause the Organizer doesnt update drive letters in its catalog.
    Folder Location view shows incorrect folder contents when more than one keyword tag is selected in the Keyword Tags pane.
    ]Based on reports on the forums, there appear to be other situations where Folder Location view shows incorrect folder contents, but they havent been easy to reproduce.
    The Restore Catalog command puts the wrong path into the restored catalog for folders whose name starts with the catalog name, and it will mark files in those folders as missing. For example if the catalog is named houses, and a folder containing photos in the catalog is named houses photos, files in the restored catalog will have the path houses\ photos\ instead of houses photos\.

    <i>Part III</i><br /><br /><b>Color Management</b><br /><br /><i>Major Problems</i><br /><br />The Organizer considers photos produced by cameras set to the color space Adobe RGB as untagged with a color profile, showing their colors incorrectly.<br /><br />The Original (left) image in the Save For Web window is displayed without using the photos profile, making it hard to compare the preview with the original.<br /><br /><b>Metadata</b><br /><br /><i>Major Problems</i><br /><br />[N] When setting the Organizers date/time for imported photos containing EXIF:DateTimeOriginal but not XMP:DateTimeOriginal, PSE 7 doesnt properly handle US Daylight Savings Time in years prior to 2007.<br /><br />[N] Edit > Adjust Date and Time doesnt properly handle US Daylight Savings Time when setting date/times many decades ago, e.g. October 5, 1961 12:00 PM.<br /><br />[N] In Thumbnail View, the Organizer incorrectly orders files that have unknown time. For example, it will show a file dated 12/25/1976 8:00 PM PST after a file dated 12/26/1976 (unknown time) on a computer in time zone PST.<br /><br />[N] If you set a file's date/time fields to all unknown with Edit > Adjust Date And Time, the value of EXIF:DateTimeOriginal isn't cleared by File > Write Keyword Tag.<br /><br />[N] The File > Write Keyword Tag command doesnt create or update .XMP sidecars for Nikon D300 or D80 .NEF raw files (but it does for Canon CR2 raw files).<br /><br />New dates set by Edit > Adjust Date and Time sometimes get silently lost. <br /><br />]If you set the date/time for a BMP, PDF, or Quicktime movie, or a file thats marked readonly, invoking the full Editor or Edit > Update Thumbnail will discard the adjusted date/time. <br /><br />Edit > Adjust Date and Time sometimes sets the wrong date/time for the EXIF:CreateDate and DateTimeOriginal, causing other tools to show the wrong date/time.<br /><br />File > Write Keyword Tags and Properties fails to write the map location (GPS coordinates) of TIFFs (tested with TIFFs produced by the PSE Editor and the Nikon Coolscan V, Nikon Coolscan 5000, and Epson 4490 scanners).<br /><br />File > Write Keyword Tags doesnt write the map location (GPS coordinates) into the .xmp sidecar files of Nikon D80 or Canon G9 raw photos.<br /><br /><i>Minor Problems</i><br /><br />[N] The Properties  Metadata window shows the wrong value for Date Time Original when the day is unknown.<br /><br />Edit > Adjust Date and Time applied to a file with time unknown decrements the date by one day.<br /><br />When you save an edited photo as a new file but not in a version set, the edited version picks up the date/time and caption of the original but not the keyword tags, star rating, or notes.<br /><br />With the Import EXIF Caption option turned off, captions pre-existing in a files EXIF:ImageDescription metadata field reappear in the Organizer after invoking the Full Editor.<br /><br /><b>Searching</b><br /><br /><i>Major Problems</i><br /><br />The timeline doesnt correctly display date ranges spanning many years. <br /><br />Using the Keyword Tags pane, you can no longer exclude a parent category from a search, e.g. exclude all photos tagged with any tag in the People category. <br /><br />]The User Guide gives two examples of how to use category exclusion that just dont work in PSE 6 or 7.  Interestingly, you can almost work around this by doing a text search of not <category tag>, e.g. not People.   But this will also exclude photos that happen to have the word people in their filenames, captions, or notes, probably not what you want.<br /><br />Find > By History > Imported On sorts the photo dates alphabetically, rather than by date/time, and it takes a couple of minutes on a large catalog, making the command almost useless; and it shows a scary message Deleting Keyword Tags. <br /><br />Searching for 0 stars only doesnt work for photos in a catalog converted from PSE 5.<br /><br />Searching with date ranges doesnt properly handle time unknown. <br /><br /><i>Minor Problems</i><br /><br />[N] The Show All button sometimes doesnt appear if you quickly type a query into the Search text box and hit Enter.<br /><br />Setting a date range and then excluding two tags from the search clears the date range. <br /><br />Show All doesnt clear a date range set by Find > Set Date Range (can be very confusing). <br /><br />Save Search Criteria As Smart Album isnt available if a date range has been set but no other search criteria have been. <br /><br />When searching, you can exclude a keyword tag and then include an album, but you cant do it in the other order.

  • Bugs in PSE-8

    Since Photoshop Album, I have been using PSE versions 3, 4,and 7 for quite some time. Recently I "upgraded" to 8 (probably mistakenly without searching this Fourm first). I am having a terrible experience, and now wonder if this is general or restricted to me (touches of Woody Alan paranoia).
    I made a backup of my pictues (~14'000 * 2 for edited versions), uninstalled PSE-7 and installed PSE-8. No problem. However, since then (April 14) the Organizer crashes all the time (I haven't really tried the Editor yet). Not in any particular order:
    1. It says "Out of Memory", even after working for a releatively short time, so there must be a memory leak somewhere.
    2. Despite regenerating all the thumbnails, when scanning through the workspace odd pictures are shown with a broken link, although "update thumbnail" (ctr-shift-U) fixes this. There is no pattern I can see and no links are broken.
    On one ocassion a panarama I had made, and viewed in Full Screen, refused to display at a later date in FS, showing only a broken link icon.
    3. On half a dozen occassions PSE has simply stopped and asked me to send a report to Adobe. There is no obvious pattern here, either, except it seems to be when I am using full-screen viewing, or changing between this and the workspace (with pictures displayed sequentially).
    4. I set up the FS viewing mode with "zoom" transitions and when this finished displaying about 30 pictures it simply stopped at the last one and refused to exit full screen mode. Escape, enter, ctrl-y, crl-c or whatever had no effect. I had to bring up the Task Moinitor (or switch off the PC) to get access to the underlying windows on the screen.
    5. I tried to choose a different MP3 file to play when automatically viewing pictures in full-screen. One worked, but another seemingly equally-good file plays for about 3 seconds and stops (in iTunes or Windows Media there is no problem with any file).
    6. After some odd problem in full-screen mode it left the control bar in the middle of the screen and I coudln't fix this without restarting PSE.
    I don't think this list is exhaustive, but I only started making notes when it dawned on me how bad the situation was. PSE-7 did crash occassionally ("Photoshop Elements has detected a problem and has to exit"), but nothing like this situation when I don't think I have managed to use the program much more than half an hour without a crash. And the problem with Adobe is that in the past they have seemed to refuse to provide patches to fix their bugs, but expect you to buy the next version (almost at full price). I wouldn't mind even that so much, except that as in my transition from PSE 7 to 8, there is no guarantee that the new version isn't going to be worse than the old one (I seem to remember that 5 was awful, but I didn't buy it). As I have said before, I would be only too happy to pay for a version with no more features, but with existing ones which have been debugged. Am I the only one with this wish?
    Any suggestions (or perhaps sympathy!) greatfully received. Is it a problem with 64 bits? Can one go back from a PSE-8 catalog to PSE-7? Should I simply use Picassa?
    With regards,
            David M.
    N.B my PC has 4 processors, 6 GB memory, two disks (system at 10'000 rpm), a Brother colour laser printer connected via USB and an NEC 2560x1600 digital screen (which is marvellous). It runs Windows 7 64 bit with all patches installed and of course A/V.

    Output from psedbtool. Mentions that the C drive has the wrong serial number, but finds no missing files...
    psedbtool version 1.08
    Opening catalog C:\Users\David\AppData\Roaming\Adobe\Elements Organizer\Catalogs\PSE8 Catalog\catalog.pse8db
    Photoshop Elements version:      8
    Total files               :  26273
    Total files missing       :      0
    Total files offline       :      0
    Total files wrong volume  :      0
    ****** Volumes with warnings: 1
    PSE Volume Table
    Path used by PSE        : D:
    Type                    : builtin_drive
    Status                  : online
    Total files             : 26273
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : New Volume
    Serial                  : 403F-020F
    Drive_path_if_builtin   : D:
    Id                      : 414111
    Path used by PSE        :
    Type                    : no_drive
    Status                  :
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             :
    Serial                  : no drive
    Drive_path_if_builtin   :
    Id                      : 483332
    Path used by PSE        : [CANON_DC]
    Type                    : removable_drive
    Status                  : offline
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : CANON_DC
    Serial                  : 72A6-65C5
    Drive_path_if_builtin   :
    Id                      : 423795
    Path used by PSE        : \\cern.ch\dfs
    Type                    : network_drive
    Status                  : offline
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : //cern.ch/dfs
    Serial                  : //cern.ch/dfs
    Drive_path_if_builtin   :
    Id                      : 397722
    Path used by PSE        : C:\Users\David\AppData\Roaming\Adobe\Elements Organizer\Catalogs\PSE8 Catalog
    Type                    : database_relative_drive
    Status                  : online
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : database relative
    Serial                  : amoc:database_relative_volume
    Drive_path_if_builtin   :
    Id                      : 2
    Path used by PSE        : C:
    Type                    : builtin_drive
    Status                  : online
    Total files             : 0
    Total files missing     : 0
    Total files wrong volume: 0
    Description             : System
    Serial                  : F0B6-A792
    Drive_path_if_builtin   : C:
    Id                      : 11884
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    D:     builtin_drive    403F-020F 
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