Purchased Photoshop CS6 - Invalid Serial Number

I purchased Photoshop CS6 retail box and when I enter the serial number the installer says it's invalid. I can't seem to contact Adobe support until I register my product, which I can't do. Please advise.
Thanks!

You can use the web chat or phone support regardless of whether you actualyl have registered anything, so simply try.
Mylenium

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I want to reinstall photoshop CS6 with serial number - where is the site?

I want to reinstall photoshop CS6 with serial number - where is the site?

If you purchased it as a download you should have a link to download it in your Adobe account online. Otherwise you can download the trial version and use your serial number to activate it.
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
An alternative site for downloading the trial version follows but you need to follow the instructions carefully for the download to work.
http://prodesigntools.com/adobe-cs6-direct-download-links.html

My hard drive crashed and I can not find my Photoshop CS6's serial number. What do I do?

I originally had Photoshop CS5 (bought DVD), but decided to upgrade to Photoshop CS6. When I upgraded to Photoshop CS6, I purchased it online and did it through e-mail instead of DVD. The e-mail has disappeared, and my computer's hard drive crashed so I have no idea what my Photoshop CS6's serial number is. How would I be able to find it?

You cannot "connect" to it by using the serial number. The following has information from Apple regarding a lost or stolen device: If your iPhone, iPad, or iPod touch is lost or stolen

Photoshop CS2- Invalid Serial Number

I am installing my Adobe Photoshop CS2 on Windows Vista.
When I try to install the program after entering my serial number that is on the CD case,
the program states "Invalid Serial Number."
Customer Service gave me new serial numbers to attempt at fixing this issue and those numbers still yielded an "Invalid Serial Number" error.
Tech Support had me create new accounts with admin rights on my laptop (which didn't work) and then gave me a link
about the issue that had nothing to do with me since I have no VCOM software on my laptop (so that too was bogus).
I requested to speak to a manager where the agent diverted with giving me solutions that did not work also in which
he had me use this registry cleaner software and it still didn't work (I didn't have previous adobe software on my computer,
so it wasn't a surprise that it didn't work)
So... Does anyone know how I can install my program on my laptop without getting an Invalid Serial Number error?????
Maybe regular users have some answers.

I've only had similar happen once, when I upgraded AI over about 3-4 versions. My S/N was from the first PC release, and the internal database in the upgrade did not recognize the format, or the S/N. In that case, a 5 min. call to C/S resulted in a number to enter from Adobe, and then it took my S/N fine.
Obviously, you've gone that route, and it's not working. Seems that things have changed with C/S, but I am talking over a decade ago. Are you talking to C/S (Customer Service), or T/S (Technical Service)? For "sales" related things, I have found that C/S is the better. I am assuming that they are still separate departments, though both might well be in India.
Now, one question, you say that C/S told you to run on one machine with "administrative rights." Did you try as an Administrator? These are similar, but there can be differences.
Wish I had something else to offer.
Good luck,
Hunt

Photoshop Elements "Invalid Serial Number"

I recently did a Windows 8 refresh, which uninstalled my Photoshop and Premiere Elements. Now, when I download using the Adobe Download Assisstant and try to enter the serial number displayed in my account under products, it says Invalid Serial Number, this is not a valid serial number, please go back and reenter your number. I don't have a box or CD, because Photoshop and Premiere came preinstalled on my computer. HELP!

Kevin,
I've checked the details on your account and from the looks of it you are using the wrong installer. As in your case Elements was preinstalled on your system, I would request you to reach out to the hardware manufacturer and request them to provide you a copy of the software.
Thanks
Nikhil

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

Photoshop CS5 Invalid Serial Number

I purchased Photoshop CS5 on EBay, sealed and unopened with the Adobe Genuine sticker on the box, PN: 65073555. When I installed the software it said my serial number was invalid. This should not be happening. What is wrong and how can I get it to accept the serial number provided?

Buying anything off of Ebay is a gamble. Here are a few things to look into...
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If all else fails, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Workplace laptop install of Production Premium CS6 - invalid serial number

I started a new job a couple of months ago and was given a desktop machine running Windows 7 that had The Adobe Production Premium installed on it. Since a large part of my position entails video shoots, I was recently given a laptop (also Windows 7) for use in the field.
I know for a fact I am the only employee using the Adobe Production Premium that was purchased, and as far as I know the only install prior to my arrival was my desktop computer. I was given the serial number from the prior purchase, but when I tried to install it on the laptop, I received an error that the serial number was invalid. It was my understanding retail versions allowed for two installs per user: one for a desktop, one for a laptop?
Also, the software was originally purchased by an employee who no longer works for the company, so I don't have access to the Adobe ID information. A search of company software purchases we DO have on file also did not give any results.
Thoughts?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Photoshop CS6 requires serial number

Hi, I have purchased and used Creative Cloud without problems since May. Today PS asked me to enter a serial number (via AAM) which I have found in the "My Products" section in my Adobe Account. The serial number listed there doesn't work, and I don't know what to do. Please advise: it is the first time I am asked for a serial number by Creative Cloud.
Many thanks in advance,
MO

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

Re: reinstalling Photoshop CS4 invalid serial number

Dear Mr. Wright
I have the same issues with Adobe, I purchase my Adobe products (physical products with DVD as an install medium) with serials via either the Adobe International online store or via an reseller on eBay.com
I had the CS4 products running just fine on my Windows 7 - 64 bit HP xw6600 workstation before I decided to refurbish my older HP xw6600 workstation and go for Windows 8 - 64 bit and upgrade even to 8.1 Pro.
Now the Adobe installers says that my serials are invalid.
What is going on here.
I remember even receiving a apology from Adobe systems that in 2013 the activation servers of Adobe Systems were hacked and perhaps my personal information was made available, unwillingly on the part of Adobe to third parties.
Not a real nice way to treat your customers. This is not the Adobe I came to know and respect back in the Days of Adobe Photoshop 5.

Thank you for your directions Jeff. I got my elements 2.0 to re-install. I plan to buy a updated/newer version, but in our economy presently, No one is working at our address, and I can't afford much presently.
Sincerely Nicole Ramirez
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I have purchased cs6 but says invalid serial number when asked to enter

I bought a hard copy of cs6 but dont have a dvd drive on my macbookpro. So when I go to install the trial version and enter a valid serial number, it says that it is invalid? What do I have to do to install this photoshop!!!

It is perfectly fine to download the trial versiona nd then enter the serial number from the purchased box. The Serial number will be written on the back of the disc case. See http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
Is your purchase a direct purchase from adobe.com, or did you buy through a reseller?
Is the boxedpfroduct you purchased, for Mac or Windows. It'l be mentioned on the box, disc, and the order.
Also, is this a fresh purchase or are you upgrading from a previous version? If you're upgrading, then the installer will also prompt you to enter the serial number for the qualifying version.
Please provide some more details and then folks can have enough information to help you.

I purchased photoshop cs6 3 years ago via download, I copied to my own disc. Now I need to install on computer again and I get the message that the disc is counterfeit even though I have my serial number.

I purchased photoshop cs6 3 years ago via download, I copied to my own disc. Now I need to install on computer again and I get the message that the disc is counterfeit even though I have my serial number. Help!

download the installation files and install:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I purchased Photoshop CS6 download, were is the serial number to register?

I purchased Photoshop CS6 on 12/4/2014, downloaded, and now cannot find the serial number? Am I missing something? Please advise. Thank you

If you purchased the non-Cloud Creative Suite 6 and not the version that you may install as part of the Cloud, you would have been sent an email with information
Or, check your Adobe account https://www.adobe.com/account.html for serial numbers

Invalid Serial Number for Photoshop CS6

We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
Please advise us a solution.

Where did you buy it? Where did you download it from?
How many digits are in the serial number you are trying to use?
You should know that you are NOT addressing Adobe here in these user-to-user forums,

Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

Purchased Photoshop CS6 - Invalid Serial Number

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