Push the customer to have inventory valuation checkup is not polite

Hi SAP AG,
Currently I did not understand what a person that have position as "Channels Enablement and Solutions Expert" and also a support organization named SAP support.
One of newest case I have received is an inventory valuation report reminder. SAP support confirm to a person named "Channels Enablement and Solutions Expert" and He/ She said that SAP support wonders why there is no response from all of customers.
Okay. let me tell ya now about the customer's disappointing statements as follows:
1. Resolution time is more than 2 weeks
2. On the scheduled time, they must upload their live db and must shut down their SBO operation time while the fixing of the productive live db is taking place. The schedule time is only in business hours of SAP Support and not their business hour
3. They have to download their live db after fixing finished
4. They must "give" their db and they will realize soon that the secret in the db will be exposed to other company where they are sure that the company's secret will be opened
What I dislike, it seems the SAP push the customer to have  the inventory valuation checkup either through Channels Enablement and Solutions Expert persons or another. Let them decide and you should not have to know their refusal or opinion
Rajh

This forum's rule and engagement has pushed me to mark this thread.
Rajh

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