Quality Management for Services

Dear Experts,
I would like to have QM for services like it is available for materials viz. result recording, usage decision, lot inspection, acceptance / Rejection of the lots etc.
Please suggest a solution / work around for this.
Thanks & regards.

Hi,
In case of service physical good is not there..So goods inpection, lot, UD not applicable in this case.
Service entry and service enry sheet release is made for that.
Anyway if you want to involve quality personel in this case then include persons of quality dept in release strategy
Regards,
Appie

Similar Messages

Installing data quality management for sap for multiple sap system

Hello folks,
I have an Requirement where i need to install data quality management for sap in multiple sap system.
I have installed it successfully for one system .
here my data services is installed in one server with rfc server as windows services in same server.
i have done the required configuration in ecc side.
my question is how do i use same data services jobs which are configured as real time services for both my sap connection?
in simple terms how do i installed dqm for multiple sap system having single data services server.
thanks,
Shubhangi.

Hi Vishal,
Regarding DQM Please refer the below Link.
Links:
http://scn.sap.com/community/data-services/blog/2013/07/18/i-installed-dqm-for-sap-you-can-too
or you can also refer below SNotes given by SAP:
1732816 - How to manually import DQM ATL files correctly after failed install
Note 1732816 - DQM Adapter Dataflow installer fails on Data Services 4.1
Links:
https://service.sap.com/sap/support/notes/1732816
Thanks,
Daya

Quality Management for Fuel Procurement.

Dear Experts,
For Fuel procurement in a Power plant. Quality Management has to be implemented with MM module. Can any one help me with the process involved in meeting this requirement. A fuel sample will be taken at Supplier's location. Tested at an independent laboratory. The sample will be again tested at clients location before receiving the fuel. Quality parameters need to be keyed in. If quality parameters are not met, the fuel receipt wont be made. Only after the sample has been approved. The entire quantity of Fuel can be received. How can this be implemented in SAP?
Thanks & Regards
Chandan
Edited by: Chandan H N on Apr 9, 2010 1:34 PM

Hi,
This can be done by following way -
1) Activate Inspection Type 01 to the material master in the required plant.
2) Also activate QM in Procurement with control key referencing to 'Delivery Release'.
3) Maintain Quality Info Record for the material / vendor / plant combination & maintain Source Inspection as 01.
4) Maintain inspection plan for the material for usage of Goods Receipt.
5) Create Source Inspection lot for the material.
6) Record Results for the inspcetion lot after the sample inspection & post usage decision.
7) System will allow to post GRN only after the result recording for source inspection lot has been done & usage decision as 'Accepted' has been done.
8) After posting GRN, system will create another inspection lot.
9) You can post the result recording & usage desicion for the GRN inspection lot.
Hope above clears the query.
Regards,
Prashant

TQM Total Quality Management for Non Planned Defective Material Containment

HI SAP Experts,
My overall goal with this posting is to try and get a better understanding of some of the SAP best practices that have been implemented at other companies for defect containment in a global company (we have operations in China, Japan, USA, EU, Korea etc).
We are in the project charter phase to re-define how we identify and contain our non-planned defective materials / processes.   Historically we have used external custom applications written in ASP Visual Basic Intradev 6.0 to manage many of our processes including Defective Material Containment.   We have found that these processes are not scalable and not sustainable and looking to SAP applications to help provide solutions.
Our current process flow is basically as follows --> Request Notification (with approval) --> Purge (Identify stock locations globally material exists in and pull inventory into a consolidated location where it can be controlled - Inspection, Materials, Customer Service etc) and Finally disposition - these processes are doing in SAP with QM notifications for materials.   You can see my disparate issues - no integrated reporting, responsiblity nor follow through.
The process is quite cumbersome (multiple data entry points, duplication of data) and not scalable. The only integration we have with this custom ASP application is that is used to provide the current inventory levels (in stock) at the time of the Containment was approved and the use of material status to lock parts so movements can not be performed during this initiative.
My basic thoughts on the process in SAP is as follows:
1. QM-QN Quality Notification (identify compliant, related tasks and approval to proceed with containment).
2. QM-MM Identify and Contain Parts globally using MM (Task - separate notification completion driven as follow-on activity and notification record linked to primary notification)-->
3. QM - inspection lot for Quality to identify inspection criteria for non planned defect and generate defective Notifications for each defect found to ensure data integrity and historical tracking of problems.
4. QM - Completion and disposition of Inspection lot. Related notifications may still be open or not depending the owners disposition.
5. QM That same owner also has the decision to tighten or loosen inspection requirements for that material and vendor.
Basically I'm curious if I am even close in this process of going the right direction or not.   And is why I hope others might be able to share the process that they have implemented that identify (non planned) defects and containment processing.
I'm interested in any ideas you have on the basic high level concepts to ensure I am choosing the right modules and / or processes.
R/3 or SAP ECC6.0 is a little cumbersome to manage all these processes so we are also looking to see if any SAP customers have used Portal for such a processes.
If you do have a process map / flow with some screen shot's to share that would also be a great asset to us as we begin planning this project.
Thanks and Regards,
Edited by: Ed Bunn on Feb 1, 2010 3:45 PM
Edited by: Ed Bunn on Feb 1, 2010 3:45 PM

Ed,
I think you fitted your entire process in this single thread. I am not clear whether your containment stock across all these countries are releated to vendor complaints or is its also a mix of your in process rejections too.
Suggestion 1,
If this containment across plants are related to vendor related defetcs, use Q2 notification for vendor rejection. through this notification defects can be captured, task can be assigned to vendor for completion. Status of thsi task can be monitored and captured through notification both at a line item level and header level. 8D, CAPA and all will be incorporated in this notification. This forms a closed loop for vendor defect analysis.
Suggestion 2,
Consolidating containment stock from different plants across countries can be done through action box facility- Transfer stock posting.
Transfer post from unrestricted to block or Transfer post from Unrestricted to Quality or Transfer post from Blocked to Quality.
Its better you can create a seperate storage location and go ahead with this consolidation.
Now you can decide, this consolidation happen across plant level or towards one corporate plant level, anyway plant is mandatory when you deal with inventory.
I hope this thread will throw some light towards your requirements.
Concluding QM-QN is having a best practise closed loop, if it is mapped well as I have worked with this functionality very well. Workflow is another activity which you can think of, if you need a control on this plantwise.
Vendor wise inspection controls can be activated through Dynamic Modification Rule T Code: QDR1and Quality Level controls T Code: QDL1.
Thanks,
Vineeth
Edited by: Vineeth Varghese on Feb 2, 2010 7:04 AM

Quality Manager no record the calls.

Hi everyone
I'm Deploying a Recording QM solution and it does't record the calls.
I'm using a Network Recording enviroment with CUCM 8.6, CCX 8.5(su4) and QM 8.5.2.18
I've followed the QM Configuration Guide and the CUCM monitoring a recording configuration guide to setup the QM.
Postinstall process was good, without any errors.
Agents have basic license, and workflow is configured.
I can see RTP packets coming from Agents pohones on call to Windows 2008 QM server using Wireshark.
But any audio files is saves in the Recording folder.
I have found some error in log files releated with SQL DB, But I checked the SQL information, and it is ok.
I have attached a RecordSErver0001.dbd error as well.
RecordSErver0001.log
2014-03-23 23:00:14:348 INFO SL4007 The Windows NT service has started.
2014-03-23 23:00:16:407 INFO SOCKET0000 <RecordService> service on port <59102> has started.
2014-03-23 23:00:16:469 INFO MS0001 Socket service has been started.
2014-03-23 23:00:19:932 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:23:630 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:51:959 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:55:657 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:24:017 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:27:699 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:56:075 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:59:757 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:28:118 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:31:784 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:00:176 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:03:724 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:32:131 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:35:766 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:04:158 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:07:808 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:09:43:225 INFO STD0004 Client <Primary_CTI> connected to service at <10.10.10.5>.
2014-03-23 23:27:01:859 INFO CTI0001 An error was received from the QM CTI Server for client with MAC address '': 'Provider Down.'
ctiservice.log
2014-03-23 23:04:44,578 INFO QMCT0000 Server is listening at port <52102>.
2014-03-23 23:04:50,022 INFO QMCT0000 Opening JTAPI Provider Primary='10.10.10.2' Username='QM'...
2014-03-23 23:04:52,471 INFO QMCT0000 SQM CTI Service ready.
2014-03-23 23:05:49,006 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:05:49,053 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0439;StatusThreads=0,0033;<
2014-03-23 23:06:14,590 INFO QMCT0000 TimeoutTimer[HeartbeatTimer] Timeout Items=0 - FreeMem=4784304 TotalMem=16252928 MaxMem=259522560.
2014-03-23 23:09:43,225 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:09:44,223 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0446;StatusThreads=0,0033;<
2014-03-23 23:09:44,239 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> registered successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> registered successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> created successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> registered successfully.
2014-03-23 23:15:43,039 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:15:43,039 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0476;StatusThreads=0,0033;<
2014-03-23 23:27:01,859 INFO QMCT0000 NT Service requested shutdown <QM CTI Server[Configuration[10.10.10.5:52102][30,3]][running=true]>
2014-03-23 23:27:01,859 INFO QMCT0000 Shutting down request handling...
2014-03-23 23:27:01,859 INFO QMCT0000 Server no longer listening on port <52102>.
2014-03-23 23:27:02,124 INFO QMCT0000 Request handling shutdown complete.
2014-03-23 23:27:02,124 INFO QMCT0000 CTI Service shutdown complete.
2014-03-23 23:27:03,372 INFO QMCT0000 VERSION INFO: <Quality Management - ctiservice>: Version <8.5.2.18>
2014-03-23 23:27:03,372 INFO QMCT0000 NT Service requested start.
2014-03-23 23:27:03,856 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:03,856 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:27:33,886 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:33,886 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:03,947 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:03,947 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:34,008 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:34,008 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:04,054 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:29:04,054 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:32,758 INFO QMCT0000 NT Service requested shutdown <null>
2014-03-23 23:29:32,773 INFO QMCT0000 CTI Service shutdown complete.
dbproxy.log
14-03-23 22:02:05,442 INFO QMDP0000 VERSION INFO: <Quality Management - dbproxy>: Version <8.5.2.18>
2014-03-23 22:02:05,442 INFO QMDP0000 NT Service requested start.
2014-03-23 22:02:05,894 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:05,894 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:02:35,924 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:35,924 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:05,954 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:05,954 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:35,984 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:35,984 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:06,015 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:06,015 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:36,045 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:36,045 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:06,075 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:06,075 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:36,105 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:36,105 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:06,135 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:06,135 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:36,165 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:36,165 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:06,195 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:06,195 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:36,225 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:36,225 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:06,255 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:06,255 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:36,285 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:36,285 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:06,315 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:09:06,315 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:36,626 INFO QMDP0000 Server is listening at port <52103>.
2014-03-23 22:14:42,839 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:06,845 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:11,431 INFO QMDP0000 NT Service requested shutdown.
2014-03-23 22:16:11,431 INFO QMDP0000 Server no longer listening on port <52103>.
2014-03-23 22:16:11,431 INFO QMDP0000 DB Proxy shutdown complete.
mana.log
2014-03-23 23:25:42,626 INFO MANA0000 Running polling diagnostic...
2014-03-23 23:26:01,799 ERROR QMMN2016 Unexpected error while getting call data for CM task.
2014-03-23 23:26:01,908 INFO MANA0002 Notification: <2014-03-23 23:26:01 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (10.10.10.3): RECHAZADA>
2014-03-23 23:26:01,908 INFO MANA0000 Polling diagnostic finished.
Any aideas?
Thank you

Did you ever get this resolved? This product is horrible. I fix one thing and then another is broken.

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

CAD send metadata to Quality Management with chinese string

Hi everybody,
       I'm facing a problem is when I want send a metadata to the Quality Management for a recording, it's failed when the metadata include Chinese string, the error reason is "Tried to read incomplete UTF8 decoded String". And I believe the database of QM is support for Chinese string because I can change the metadata field in the database to Chinese string manually.
       Does anybody know how to send Chinese string to the Quality Management?
       The attachment is screenshot for the error and the result when I change database field into Chinese manually.
       It's really need somebody can help me to resolve this problem.
Best Regards.
Tony.Ye

Hi James
I've done an RSPAN deployment with UCCX recording which I presume will have similar gotchas...
The only issue I had was that I ham fisted an RSPAN config in that SPANned the VVLAN on all the edge switches. My mistake was that I didn't exclude the uplink ports, and these switches were stacked, so there was a lot of packet duplication initially (sounds like 90s dance music time stretching).
If you ensure you SPAN ingress only on all the endpoints (i.e. phones, and gateways) and then exclude any ports where traffic might be seen a second time (e.g. switch uplinks), and then filter for the voice VLAN you should be OK.
This deployment was a routed LAN with different subnets on each edge stack but this worked OK with everything running through a single RSPAN session back to the server.
I've not had the good fortune to have to do this more than a couple of times, and I've not done it for AQM - but assuming that SPAN/RSPAN are supported along with the video recording part running on the endpoints I don't see it being too different as they seem to be written by the same people.
Can't help re: VMware view either I'm afraid...
Aaron

A Quality report as a tool for the Quality management of Web services

Hi everybody,
I would like to explain and discuss my current research project with you:
The differentiation from competitors is crucial for the economic success of a product. This differentiation can be achieved in addition to price and the date of the market entry through the product quality. To differentiate the quality of products, it is necessary to distinguish between several relevant product characteristics, to determine their values, to evaluate these values and to relate this evaluation to the evaluation of other products. Techniques for the determination of the quality of a product are used in many areas of the quality management, e.g. in the quality assessment.
Web Services are software systems supporting a machine-machine interaction over a network. Web services are often used as modules in different software architectures, especially in Service-oriented architectures (SOA).
In the course of quality management of a Web service applied in software consequently needs appropriate procedures and quality models as means to determine the quality. As there is a lack, research is needed in this field.
In order to eliminate the described deficit, a procedure is to develop that helps to determine the quality of a Web service. A report is conceivable which integrates all relevant views, all influences on the quality and all phases of the life cycle of a Web services.
During the research a lot of similarities between Life cycle assessments of environmental management and the quality management have been identified. These similarities include e.g. principles, procedures and the terminology. Since the Life cycle assessments relate on the product life cycle, on the stakeholders and on all relevant product characteristics, an adaption of the method on the quality management of software seems to be promising.

I would like to answer the following two research questions:
- Is it possible to adapt the principles and procedures of Life cycle assessment and Sustainability reporting to the quality management of Web services?
- Is a quality report based on these findings an appropriate tool for quality management?
Do you have any experiences with the quality management of Web services? Which procedures do you use to determine the quality of Web services? How are your experiences with that procedures? Where are their weaknesses?
Edited by: Bastian Grabski on Jan 7, 2010 11:36 AM

Multiple 'F3' Quality Notifications for defects from single Service Order

Those of you working w/ the QM module no doubt know that if a failure is recorded against an inspection characteristic linked to a Production Order (Order category 10), that SAP standard functionality creates a Defect document (Quality Notification type 'F3'). Any subsequent failures recorded that are linked to that same Production Order (as well as the material & serial number) are recorded, as additional line item defectes, on that same 'F3' Quality Notification.
HOWEVER, I have found when failures are recorded against inspection characteristics for a Maintenance Order (Order Category 30), a new Defect document (Quality Notification type 'F3') is created for each failure that is recorded. Why is this?
My client wants only a single 'F3' Quality Notification to be created for any and all failures that are recorded against a single Maintenance Order. I do not see any way to accomplish this w/o a core mod. Understanding WHY SAP treats these two order categories differently will go a long way to assisting me in designing an adequate solution.
Thanks for your help.

A couple more pieces of information....
1. We are currently running SAP Enterprise (4.7).
2. If I go to SPRO -> 'Quality Management' -> 'Inspection Lot Creation' -> 'Maintain Inspection Types', and display the details for Inspection Type 14 (which we use for Service Orders) the check box for 'One Q-notification per insp. lot' is active. Clearly the system is not processing a single Quality Notification per inspection lot on service orders.
Your assistance is greatly appreciated. Happy New Year

Create Quality Management view for a Material in background mode

I want to know if there is a way to create a Quality Management View (Quality Management tab) on Material Master (material already extended to plant ) in background mode.
The requirement is to add inspection setup data for a material extended to a particular plant in background. I tried using 'BAPI_MATINSPCTRL_SAVEREPLICA' to add the data and it works perfect as required. Now the problem is this BAPI is creating the inspection setup data only for the material which has QM tab in MM02 for e.g. I manually created the inspection setup for a Material from MM01 and then deleted it , now the BAPI works fine for this material because when I created an inspection setup from MM01 it created the QM tab and after i deleted the entry the tab was still there with no entry in inspection setup.
I want to create inspection setup for a material which does not have QM tab.
I have to create everything is background mode. BDC is one option which I am list interested in.
Thank you for helping in advance.

Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get bck to UK

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK

Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to

New componant list for service desk in Solution manager.

Hello,
We wanted to customize new componants for service desk. Please let me know is it possible to define new componant list in the Solution manager.
Regards,
Bhavesh

Hello Waseem,
Actually I want to configure a list of Customise component in side solution manager for incident management.( service desk)
when we create ticket in service desk (in Solman) we have to select a component for the respective module( like BASIS, MM , Etc) those are the standard
Components that is given by SAP. I want to change that list and want to put my own list of component in the system.
is it possible to do it in Solution manager? If yes then what sort of configuration required. ?
Thanks in Advance
Regards,
Bhavesh

Need advice for starting a Managed Cloud Service for Small Businesses

I hope this is in the right forum. I have done a lot of research and searching but havent found anything that specifically answers, in total, what I am wanting to accomplish. I live in a small town and want to start a Managed Cloud Services for
small to small-medium business in my area (2-30 users for each business). I want to market this to have businesses replace their in-house server(s) to virtual ones I would host in a local Data Center with my own equipment that I would maintain. I
am just starting off so I don't have any clients I do this for currently, but I get asked about this frequently. I want to run a 2012 R2 Domain Controller and a Hyper-V 2012 R2 server. The virtual servers I will host are going to be for AD, RDS,
FTP, and files. Software examples that people are going to be using these virtual servers for are Quickbooks, Sage Accounting, Remote Desktop or RemoteApp, custom CRM or small database software, Office 2013, etc. No Exchange currently but will
probably configure something for that in the future (maybe run 1-3 virtually for now if someone asks, but will only do it if the user base is fairly small ~under 10 users). I only have 1 static IP to work with over a 100Mbps connection up and down.
For hardware, I am figuring something along the lines of this:
(1) 1U, single CPU w/2-4 cores, 8GB, 2x73GB SAS 10k RAID 1, Dual PSU, running Windows Server 2012 R2
Domain Controller
(1) 2U, 2x 8-core Xeon ~2.6Ghz, 80GB RAM, 8x600GB SAS 15k in Raid 10 for Storage (VHDX files, etc), RAID 1 small Basic drives (or USB stick) for OS, Dual PSU, Quad GB Nic which I can use for load balancing/teaming, Hyper-V
2012 R2
Hyper-V Virtual Server
(1) GB Unmanaged Network Switch & (1) Cisco 5510 Firewall
Most of my questions are about the best way to configure this. I am planning on managing my Hyper-V from the physical Domain Controller server. Each virtual server will have RDS & (possibly) AD services on a single server.
1) I want to replicate the physical Domain Controller. Should I get another server or just virtualize the replica in Hyper-V? I understand that if the Hyper-V goes down, so does my DC replica.
2) Should I use my Domain Controller to manage ALL users on each virtual Server, by creating separate Organizational Units for each business?
3) Should I setup my domain controller with Hyper-V management and then each Virtual Server I setup be a separate domain (Ex. mydomain.local, business1.local, business2.local, etc)? Each one has no connection to any
other, completely seperate. Or should I do subdomains (business1.mydomain.local).
4) What I have read is that Subdomains are a pain to manage with user rights, etc. I want to keep each server complete separated from one another over a network connection, I suppose the VLan through Hyper-V options
do this? I dont want wondering users to stumble upon another businesses files (I know they would probably be prompted with a login for that business/domain).
5) For each virtual server, I want to create and have an HTTP subdomain point to that server from my domain name. (Ex: business1.mydomain.com, business2.mydomain.com, etc.) I want them to be able to have access to
only their RemoteApps or be able to type that address in their Remote Desktop program as the host name. This would be for viewing the RemoteApp login page and RemoteApps for that business over HTTP/S through a browser.
6) If I do not have separate DC's in each virtual and my main DC manages each one, is their a way to connect up each companies RemoteApps using a single site that only shows what they are assigned to based upon their login?
(Ex. http://login.mydomain.com which then shows that user what they are assigned on their own virtual server)
7) Since each business will use the same ports for RemoteApp (443) & RDC (3389 unless I change it), how would I setup the subdomains to point to their correct server and not overlap for mess with any of the other servers
since its all over 1 static WAN IP for all servers. Thats why I figured setting up IIS subdomains would solve this.
8) For backups or Hyper-V replication, is it better to have software that backs up the ENTIRE Hyper-V server (Acronis Advanced Backup for Hyper-V) as well as replication or just backups? Or should I do separate file
backup on each virtual with a replica? Can a replica be a slower server since its just a backup? (Ex. 1x 8 core, 80GB, 8x600GB 10k SAS)
9) For the servers that will be using FTP, can I again rely on the subdomains to determine which server to connect to on port 21 without changing each FTP servers ports? I just want each business/person to type in
the subdomain for their business and it connect up to their assigned FTP directory over port 21.
10) If the physical DC manages DNS for all Virtual servers, can I forward sub domain requests to the proper virtual server so they connect to the correct RemoteApp screen etc. Again all I have is 1 IP.
I hope all of these questions make sense. I just want every business to be independent of each other on the Hyper-V, each on their own virtual server, all without changing default ports on each server, each server running RDS, (possibly) AD, (a few) FTP,
and all over a common single WAN IP. Hoping subdomains (possibly managed through IIS on the physical DC) will redirect users to their appropriate virtual server.

If you really want to run your own multi-tenant service provider cloud, Microsoft has defined the whole setup needed.
They call it Infrastructure as a Service Product Line Architecture. You can find the full documentation here -
http://blogs.technet.com/b/yuridiogenes/archive/2014/04/17/infrastructure-as-a-service-product-line-architecture.aspx
There are several different ways of configuring and installing it. Here is a document I authored that provides step-by-step instructions for deploying into a Cisco UCS and EMC VSPEX environment -
http://www.cisco.com/c/dam/en/us/td/docs/unified_computing/ucs/UCS_CVDs/ucs_mspc_fasttrack40_phase1.pdf
This document contains the basic infrastructure required to manage a private cloud. I will soon be publishing a document to add the Windows Azure Pack components onto the above configuration. That is what would more easily provide a multi-tenant
experience with a Azure look and feel. It is not Azure, but the Azure pack is a series of applications, some of which came from Azure, the provides Azure-like capabilities only in a service provider type of environment.
Whether you use my document or not (which has actually corrected errors found in the Microsoft documentation), you should take a look at it to see what it takes to put something like this up, if you are really serious about it. It is not a small undertaking.
It requires a lot of moving pieces to be coordinated. Yes, my document is designed to scale to a large environment, but you need the components that are there. No need re-inventing the wheel. Microsoft's documentation is based on a lot of
real hands on experience of their consulting organization that has been doing this for customers for years. This one is also know as Fast Track 4. I've done 2 (2008 R2) and 3 (2012), also and it just keeps getting more complicated based on customer
demands and expectations.
Good luck!
. : | : . : | : . tim

Using Identity Management for Securing Web Services

My goal is to associate my services with an Oracle Internet Directory. I made some attempts to set up SAML authentication for the web services, but it didn't have the right outcome.
(My identity management server and OID is up and running and I have successfully made authentication modules for other web applications)
Here is what I did:
1. I wrote a simple java file, used jdeveloper tools to create and deploy it as a web service to OC4J. I associated an identity management server with this service through OC4J web tools as security provider.
2. I made a data control for the web service and put it in an ADF application . (client)
3. I deployed the client project(2) to OC4J.
I could use the web service through the page.
Then
I secured the webservice to expect SAML for authentication.
Surprisingly, the client could still communicate with the webservice, Why? Shouldn't it have rejected the request because of the problem in SAML token? (The proxy and the data control were not secured, and didn't provide any SAML tokens)
4.
I added login page to my client project (through ADF security wizard). It used idenity management for authentication successfully. login process completes and web service data control is displayed.
5. I want the authentication information to be propagated through the page so that the web service receives the data and uses Identity Management.
I know I should add <property name="oracle.security.wss.propagate.identity" value ="true"/>
to one of the configuration files, but don't know where exactly.
Best Regards,
Farbod

It doesnt matter whether the service is invoked as part of your larger process or not, if it is performing any business critical operation then it should be secured.
The idea of SOA / designing services is to have the services available so that it can be orchestrated as part of any other business process.
Today you may have secured your parent services and tomorrow you could come up with a new service which may use one of the existing lower level services.
If all the services are in one Application server you can make the configuration/development environment lot easier by securing them using the Gateway.
Typical probelm with any gateway architecture is that the service is available without any security enforcement when accessed directly.
You can enforce rules at your network layer to allow access to the App server only from Gateway.
When you have the liberty to use OWSM or any other WS-Security products, i would stay away from any extensions. Two things to consider
The next BPEL developer in your project may not be aware of Security extensions
Centralizing Security enforcement will make your development and security operations as loosely coupled and addresses scalability.
Thanks
Ram

Is Quality management module required to be used for vendor evaluation?

Hi,
There is vendor evaluation functionality in MM. Is use of quality management module is mandatory for this? I wish to track the performance of vendor regarding quality (How much he has supplied, out of which how many are accepted and how many are rejected). Can I get this report without using QM?
Thanks in advance,
Satish

you can enter Quality results manually in vendor evealuation, so QM is not necessary for this, however with QM you can get the scores semi-automatic and automatically.

Quality Management for Services

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