Quality of service and conflicting engineer report...

Moved into our new house and took up with BT fir broadband and telephone, however after connecting on 12th September, connection was terrible 110kps average, and the first call of many to broadband technical support started. So far the first engineer came out and reported that the line should be 4-5Mb we were getting 300kps. After requesting the line be uncapped and reset I waited fir 48hrs no change to the speed I called again, thisvtime they said the line had been uncapped butbwhy was I still getting such appauling speeds and why dudbthe engineer say I could get 4Mb???? They arranged to send out a further engineer, the engineer never showed up the day he was meant to arrive I received a call to say that an engineer had not been booked! I rearranged a further multitasking engineer who could to the exchange as well. Another passed then the engineer came and did exactly the same as the first one he didn't go to the exchange another waste if time! Speeds had increased but no where near 4Mb.......1000 kps was the average. More calls and a further engineer visit who did a number of faceplate changes tested the line again and niwcsaid 5000 kps was the speed I should get, but I was lucky to get 1000 kps and I was doing the test with him there! He said he would go to the exchange but needed to request an upgrade which he said avrack engineer would have to come out and do bu he would try I asked if he would come back and tell me the outcome didn't come back! I calked BT again and was told some things had been dine and the line would stabilise by 30th today I have seen NO speed increase and again I call again this afternoon and now get told there's no more they can do!!!!! What???? The problem s in the exchange your engineer told me, I just want this resolving and told them that I am now awaiting a call tomorrow morning from technical support in the uk, I'm not holding my breath but feel that BT is letting me down and not providing a level of service! Broadband should be for a property less than 2 miles from an exchange more than 2000 kps don't you think.....that's all I want to be able to stream iplsyer!!!! I mean 5000kps would be lovely but I'm not greedy. Can somebody just do what you promise!!!!

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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