Question about apple stores

Okay, so I called the closes apple store to me, but since it was re-directing me to some other place it didnt help at all. I just wanted to know if my Ipod is broken, can I go to the apple to store to fix it? and also will this cost anything?
I need a anwser fast, thank you.

Yes, you can take the iPod to an Apple Store to be looked at.
If the iPod is under warranty, then it should be free of charge.
btabz

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I forgot the answer to the secret questions on APPle Store also I lost your E-mail account to regain the answers?

I forgot the answer to the secret questions on APPle Store also I lost your E-mail account to regain the answers?

If you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account or you don't have access to the email account, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update/add a rescue email address for potential future use :
http://support.apple.com/kb/HT5312

HT5312 HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply

I want to restore the secret answer to the secret question for Apple Store I can not buy because of programs

I want to restore the secret answer to the secret question for Apple Store I can not buy because of programs

Hi there,
If you need to reset the security questions for your Apple ID then I would recommend taking a look at the troubleshooting steps found in the article below.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
-Griff W.

One last question about apple tv!! viewing movies in movies folder

thanks to those who have responded to my previous questions.
thinking of buying an apple TV this weekend, but here's my last question (which I just thought of!)
i've got a collection of movies in various formats, usually .mov or .dv of home videos i've made in FCE and iMovie over the years, some of them several GB in size (oops!)
what's the best way of viewing these on the apple tv. for instance
1. does apple TV let you look into your 'movies' folder in the home folder to play any movies it finds there
2. will it play .dv or .mov files, or does it need to be a specific format
3. i've noticed an 'export to apple tv' in quicktime pro, do i need to do this for all my movies before apple tv will play them. and after i do an 'export to apple tv' where do the files need to be? imported into itunes, or just sat in my 'movies' folder?
cheers, looking forward to visiting the apple store tomorrow!

1. does apple TV let you look into your 'movies' folder in the home folder to play any movies it finds there.
No, the tv uses itunes for its source of movies.
2. will it play .dv or .mov files, or does it need to be a specific format
DV, no. MOV, maybe. MOV is a container type not a compression type, if the MOV container has the correct compression formats in it then it will play. Movies for the tv need to be either mpeg4/2 or mpeg4/10 (H264/AVC)
3. i've noticed an 'export to apple tv' in quicktime pro, do i need to do this for all my movies before apple tv will play them. and after i do an 'export to apple tv' where do the files need to be? imported into itunes, or just sat in my 'movies' folder?
Yes 'export to tv' will do the job for you. You need to be aware though that DV with the wrong field dominance will cause it a problem, and some cameras do use the wrong field dominance. It won't work with muxed files (mpeg2 for example) and on SD movies it can be a little wasteful on space. I've always used mpegstreamclip to convert from DV.
Of course from now on you'll be using FCE with this in mind and exporting accordingly.

Two questions about apple mail

hey everyone. i'm getting to learn a little more about apple mail these days; smoothing out Gmail IMAP synching and whatnaught. i've stumbled into the mail directory on my macbook and had some questions.
1. the "mail downloads" folder (home/library/mail downloads). what is the significance of this folder? in the preferences, i have my default downloads saved to the main "downloads" folder. yet there is a random number of files in there; i don't think they constiute the totality of every message i've received that has a file to download, so what is the logic of those files? if i delete them will the downloads not be available from individual mail messages any longer?
2. i see some older IMAP mailboxes for two accounts that i don't even have access to any more. they don't, however, show up on the mail app itself. is there some way to reintegrate these mailboxes (just for archival purposes, and the ability to see their messages) into the mail program?
thanks so much!
quin

Aaron,
The Mail Downloads folder contents are redundant to what is kept with the messages. The most typical ways that content results in that folder are:
1) quickly clicking the Save button on a message, rather than using a click-hold to then have the option to choose a target location of the Save;
2) you open an attachment with another application. There Mail Downloads is only meant to be a temporary storage location. Attachments are kept as originally received with the message itself. Also, in the more recent version of Mail, it is redundantly kept in a folder within the INBOX.mbox folder named Attachments -- this is a behind the scenes behavior. It first appeared only for IMAP mailboxes, but more recently in Mail 4.x is also the case with a POP account. If unedited, then depending how you have your preference set up, attachments may be removed when Mail is quit, etc.;
3) Mail in 10.5.x and 10.6.x seems to require the Mail Downloads folder to be created, rather than use the Downloads folder. The latter is mostly used as the location of items you click to load from a remote server, whether in a Browser or in Mail.
With respect to your old IMAP account folders or mailboxes, where have you found them? I would assume any old IMAP accounts have been deactivated in Mail Preferences/Accounts/Advanced if in the Mail folder, but not showing in the Sidebar to Mail? It would problematic to activate an IMAP account if it can no longer contact the IMAP server. Any xxxx.imapmbox folder can be dragged from the Mail folder (after quitting Mail) to say the Desktop, renamed as xxxx.mbox folder, and then back in Mail imported to be an On My Mac mailbox for archival.
More info, please.
Ernie

HT204266 I forgot the answers I gave for the security questions in apple store. How do I find out or reset my answers?

I forgot the answers I gave for the security questions in the Apple Store. How do I retrieve this info.

Welcome to the Apple Community.
    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

I forgot my security questions for Apple store

I forgot my security questions for Apple store

This is the Reply I received, and it worked for me:
I'm sorry that you weren't able to reset your security questions. I know it must be frustrating not being able to remember the answers, and I will certainly get you to the correct team to help.
For security reasons, you'll need to contact our Account Security team.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
They will need to verify two of the following: Device serial number( if one is set up with your account information), one security question answer, and/ or a credit card number you have on file.
****( Add if Credit card is not on file) **
I see that you do not have credit card information on your account, you can add this by :
1) Make sure you are using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
2) Verify that you have an active network connection and open iTunes.
3) From the Store pull-down menu at the top, select Sign In.
4) Enter your account name and password then click Sign In.
5) From the Store menu, select View My Account.
6) Enter your account name and password again, then click View My Account.
7) On your Apple Account Information page, click Edit Payment Information. Here you can add your card.
You may remove this after speaking to the Account Security team, and verifying your account with them.

Question about apple care

i just can't find the Web Registration Instructions card or booklet in the apple care box. so how can i get the AppleCare registration number???

I would suggest that you contact the place that sold you AppleCare and tell them that you have an incomplete box. If the box was not shrink-wrapped in plastic when it arrived, it was probably opened by someone else and the card with the plan registration code removed.
If you purchased AppleCare directly from the Apple Store, call the Apple Store and explain the situation to them. If you purchased AppleCare at the same time that you purchased a new Mac, your AppleCare plan may have been enrolled automatically so a code would not be necessary. The Apple Store should be able to tell you, and if you should have received a card with a registration code, they should be able to help resolve the situation.
Regards.

Another iPhone 5 question. Apple store upgrade.

Hello,
I currently have several unused upgrades on my Verizon account, I’m going to be buying an iphone 5 at an apple store on launch day. I’ve never purchased from any store other than a Verizon store before. I was just wondering if I might encounter any difficulties upgrading my phone at their store, I realize I'll no longer have my unlimited data grandfathered over. I was just wondering if anyone knows how the process works at the Apple store if I'm eligible for an upgrade.
thanks.

You will not encounter any issues. Just make sure that your bill is up to date prior to going into the store.

Question about apple itunes store luxembourg charge on Apr 19

Dear Sir/Madame
I don't know & not clear about the amount 4,99USD that your system charge my credit card on 19/4/2012 at 11:45:52.
Pls check & email to me the reason also the details of which app i have dowload.
Thank you & best regard.
nhattm

You're not addressing Apple here. This is a user-to-user technical support forum. Consult the "Contact Us" link found at the bottom right of every page for other contact information.

One last question about Apple IDs

I thought id asked the lot but there is one last question. How does one delete an Apple ID?
Many thanks again
Anthony

Hello Again Anthony!
"How does one delete an Apple ID?"
You can't.
After you quit using an account, it's posts, will be archived. What that means is, that if there are no additional responses in the Threads they reside in, the Topics will get continually pushed down on the Topics list. After a certain amount of time, maybe 2 to 6 months, the Threads will be locked, so no responses can be entered. But the Threads will not disappear.
Threads in heavily trafficked Forums, may be archived more rapidly than those in areas, with less activity.
The Topics that you started using the account, will show your the Alias, in the Author field of a main forum page, but eventually, readers will have to keep going to the succeeding pages to view them.
If someone were to do a Discussions Search, using these parameters:
Restrict by Category or Forum: All Categories
Restrict by Date Range: All
Restrict by Username: Your Old Alias
all of your posts, created since about 11/13/05, would be found.
ali b

The second question about Apple ID

The second question is : i have a apple id but my staff he make it , now he get out of my store and he change my apple password and e-mail rescue , how can i got the new password

Hi dam sumo,
Welcome to the Apple Support Communities!
I know you are not able to reset the Apple ID password by email because the rescue email address has changed. Have you tried resetting the password by answering the security questions? Please refer to the attached article for information on resetting Apple ID password.
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
Have a great day,
Joe

Question about apple id vs itunes id

I Changed my apple id and yet my iphone still has my old id for itunes. How do I update my itunes id to match?

Settigns --> Store --> Apple ID
In the future please search the forums before posting, as chances are your question has already been asked and answered many many times already...just like this one.

Question about Apple's new iPad retina requirement.

Apple recently made it a requirement that apps support all retina displays for both iPads and iPhones.
What acceptable options are available in AIR for supporting the iPad Retina display and still meet Apple's new requirement?
Here's my situation :
I've been working on a universal app using AIR 3.6 that works well in all iOS resolutions other than for iPad retina (2048x1536).
When building native support for the iPad retina resolution, the app performance is very poor (due to having to animate and manipulate such large bitmaps). The coding approaches that I've used are supposed to be good on performance, so I doubt that I can optimize things to the point where the performance would be acceptable using the larger art assets.
In comparison, when I use an older version of AIR (3.2) and let the iOS compatibility mode automatically scale up the app to fill the 2048x1536 screen, the performace of the app is just fine (and looks almost identical).
Would using this type of approach cause an app to be rejected by Apple now?
It appears that AIR 3.6 added the ability to restrict just the the iPad high resolution (without restricting iPhones ) using :
<requestedDisplayResolution excludeDevices="iPad3">high</requestedDisplayResolution>
It seems that this would solve my performance issue, but I'm not sure if Apple's new "retina support requirement" would result in my AIR app being rejected if I used this approach to disable iPad Retina support.
Does anyone know if Apple will now accept an app that was built with iPad retina support disabled through this approach?
Another option that I've tried that may be a workable solution is :
During launch when 2048x1536 resolution is detected, the app loads all of the 1024x768 art assets instead and then scales up the app by a factor of two (using scaleX = scaleY = 2).
The above seems to generate acceptable performance. The artworks looks a little blurrier and less crisp using this approach due to the scaling, but is acceptable to me personally. As this is technically using "standard" resolution art assets and scaling them up, would taking this approach get rejected by Apple?
I'm open to any other options/approaches/suggestions to adding iPad retina support that would allow me to address the performance issues on iPad retina and still allow my app to get approved by Apple. I'm just a little bit confused on what constitutes an app having "iPad Retina" support. Does the app just need to be compiled with a newer version of the iOS SDK to get through the approval process, or does this mean something else?
Thanks.

Seems like you have two options, if you are already scaling stuff down after launching at a higher res why not make it an option. Have a setting for "High Resolution" and one for "High Performance" the difference would is one would run in Retina mode and one would run in standard mode so users with iPad4 and iPhone5 could probably use the High Res but iphone 4 users can switch to the High Performance setting.
The way I have dealt with it is design everything to a 1024 width and 640 height, this is standard Kindle Fire resolution but almost all devices crop the app in a way where all the key features fit on screen, I just had an app approved 2 days ago by Apple using this technique so basically I am running 1024 graphics on the retina screen, they look great (we are only humans and we can't make out every pixel despite what Apple thinks) and the performance is nice as well. I think they worry about apps being stretched for some reason when apple ups a 1024 app to a retina width using their software it looks horrible but if it is done by the developer it looks great. Download a non retina app and try it on a retina iPad or export your app for Standard resolution and check it out vs exporting for high.
I think you will be fine either way.

Question about apple stores

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