Question about bill!!!

I signed up of the Friends & Family plan back in 2009. When I signed up, my family got the 1400 mins, unlimited text + two extra lines added. Those extra lines cost $9.99, this we knew. Now, correct me if I'm wrong (And I've been checking online and have found numerous websites that quote this) the 1st and 2nd lines were included in 89.99/mo.
Now, my parents were the ones who set this up and we've had the same account with same amount of phones this whole time that we have been with the company. I just got online to look and see what upgrades my family and I were able to get and what do I see? I see that the second line on the account is being charged 9.99. So, i wondered why, checked around my billing and the website for awhile before I come to the conclusion that there is no reason for this.
I call in to a CSR and she is running back and forth between a sup and I for ten fifteen minutes. Atlast I ask for the Sup and another five minute later, I am told that the Sup is business in an important meeting and that if I would like to wait, the CSR can find another Sup.
Of course I wait, why wouldn't I? This is around $260 that we've paid into something we didn't need to. While I was waiting, the CSR tells me that HER Sup told her the only way to get the Friends and Family 1400mins/mo w/ the 2 lines included is if I had upgrades available on all the phones, had only smartphones on my account, and that the Verizon store we went to to get our account lied to me.
I justed said ok and asked for the Sup. I wait for the Sup and when he gets on, he repeats everything back to me, tells me the current promo, which I wasn't talking about in the first place, then tells me he doesn't know anything else. I repeated what the CSR said to me and he agreed with that. Smartphones weren't even really out yet in 2009 when we got the plan. He said he didn't know anything about it. He told me that before this promo that just ended, all Friends and Family plans were one line for 89.99 and every line after that was 9.99.
What I'm trying to find out is whether or not this is true. I've been to a few websites talking about the "new" Friends and Family, stating price and how many lines were included (i can give the websites if needed) that were written back between Febuary and March of 2009. Can anyone enlighten me please? Because if I am right, I was just lied to twice by two supervisions.

deserted-blade wrote:
I signed up of the Friends & Family plan back in 2009. When I signed up, my family got the 1400 mins, unlimited text + two extra lines added. Those extra lines cost $9.99, this we knew. Now, correct me if I'm wrong (And I've been checking online and have found numerous websites that quote this) the 1st and 2nd lines were included in 89.99/mo.If you look at the main line, it is billed at $80. That is why the second is at $9.99.
Now, my parents were the ones who set this up and we've had the same account with same amount of phones this whole time that we have been with the company. I just got online to look and see what upgrades my family and I were able to get and what do I see? I see that the second line on the account is being charged 9.99. So, i wondered why, checked around my billing and the website for awhile before I come to the conclusion that there is no reason for this.
I call in to a CSR and she is running back and forth between a sup and I for ten fifteen minutes. Atlast I ask for the Sup and another five minute later, I am told that the Sup is business in an important meeting and that if I would like to wait, the CSR can find another Sup.
Of course I wait, why wouldn't I? This is around $260 that we've paid into something we didn't need to. While I was waiting, the CSR tells me that HER Sup told her the only way to get the Friends and Family 1400mins/mo w/ the 2 lines included is if I had upgrades available on all the phones, had only smartphones on my account, and that the Verizon store we went to to get our account lied to me.
I justed said ok and asked for the Sup. I wait for the Sup and when he gets on, he repeats everything back to me, tells me the current promo, which I wasn't talking about in the first place, then tells me he doesn't know anything else. I repeated what the CSR said to me and he agreed with that. Smartphones weren't even really out yet in 2009 when we got the plan. He said he didn't know anything about it. He told me that before this promo that just ended, all Friends and Family plans were one line for 89.99 and every line after that was 9.99.
What I'm trying to find out is whether or not this is true. I've been to a few websites talking about the "new" Friends and Family, stating price and how many lines were included (i can give the websites if needed) that were written back between Febuary and March of 2009. Can anyone enlighten me please? Because if I am right, I was just lied to twice by two supervisions.

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nubhong wrote:
I am a little upset with the bill charge for this month. I can't accept this charge.
My plan was Family share plan 700 last month, and I added one more line.
Then, some days later, I changed my plan to Family share plan 1400 because I thought that we might need more minutes.
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I can't understand this bill. I changed my plan to upper level in order not to happen this king of things.
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